6 Customer Success Associate Resume Examples for 2024
In this article, we show you how to write a resume for a customer success associate role. You'll see proven resume examples and get advice on structure, keywords, and skills. Learn how to highlight your experience and use industry terms effectively, making your resume strong and clear.
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At a Glance
Here's what we see in the best resumes for customer success associates.
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Show Impact Using Numbers: The best resumes use metrics to show impact, like
reducing support tickets by 30% ,increasing customer satisfaction to 95% ,boosting upsell revenue by 20% , andimproving customer retention to 85% .
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Include Relevant Skills: Include skills on your resume that you have and are mentioned on the job description. Some popular ones are
CRM tools ,data analysis ,technical support ,customer onboarding , andproduct training . But don't include all of them, choose the ones you have and are mentioned in the JD.
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Highlight Problem-solving Experience: Many top resumes show your ability to solve problems. Examples include
solved customer issues ortroubleshoot technical problems .
Example #1
Customer Success Associate
Resume Sample
Your Name
Customer Success Associate
EXPERIENCE
Resume Worded January 2022 - Present
Customer Success Manager
Increased customer retention rates by 20% through implementation of personalized onboarding processes and ongoing engagement strategies.
Decreased churn rate by 15% within the first year by analyzing customer feedback and adjusting service offerings accordingly.
Developed and managed a customer success team, resulting in a 30% reduction in response times and a 25% improvement in customer satisfaction scores.
Implemented a new CRM system, enhancing data accuracy and customer interaction tracking, which improved upsell opportunities by 10%.
Created detailed reports and dashboards to track customer engagement and satisfaction metrics, leading to strategic improvements in service delivery.
Coached.com June 2019 - December 2021
Customer Success Specialist
Secured a 15% increase in NPS by developing targeted success plans for high-value clients.
Reduced support ticket volume by 25% through proactive education and resource dissemination.
Facilitated monthly customer success webinars, boosting product utilization by 12%.
Collaborated with sales and marketing teams to identify and address customer pain points, resulting in a 10% rise in cross-sell rates.
Zendesk March 2017 - May 2019
Customer Support Representative
Resolved 95% of customer inquiries on first contact by leveraging CRM tools and providing comprehensive training to peers.
Streamlined support processes through the implementation of a knowledge base, reducing average handling time by 20%.
Enhanced team efficiency by 15% by introducing automated workflows for common support scenarios.
Salesforce May 2015 - February 2017
Customer Service Agent
Achieved a 90% customer satisfaction rating through effective communication and problem-solving skills.
Increased first-call resolution rates by 10% by developing training materials focused on common customer issues.
EDUCATION
Resume Worded University May 2019
Master of Business Administration
Specialization in Customer Relationship Management
Resume Worded Institute May 2015
Bachelor of Arts in Communication
Graduated with Cum Laude honors
Part-time studies alongside initial professional role
SKILLS
Customer Relationship Management: Salesforce, Zendesk, LiveChat, HubSpot, Intercom, Freshdesk
Data Analysis & Reporting: Google Analytics, Tableau, Microsoft Excel (Advanced), SQL, Power BI, Zoho Analytics
Communication Tools: Slack, Microsoft Teams, Zoom, Asana, Trello, Jira
Languages: English (Native), Spanish (Conversational)
OTHER
Certifications: Certified Customer Service Professional (CCSP) - HDI (2020), Customer Success Manager Certification - SuccessCOACHING (2021)
Professional Development: Completed 'Advanced Communication Strategies' Workshop - Resume Worded Academic Center (2022)
Conferences: Speaker at the Annual Customer Success Conference 'CS100' (2022), Attendee at SaaS North (2021)
Volunteering: Mentor at TechWomen Network (2018-Present), Volunteer Customer Support for Non-Profits via Upwardly Global (2019-Present)
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Example #2
Customer Success Associate
Resume Sample
Your Name
Customer Success Associate
EXPERIENCE
Coached.com March 2020 - Present
Customer Success Associate
Enhanced customer onboarding experience, leading to a 25% decrease in time to value for new clients.
Boosted customer retention by 18% through development and execution of targeted engagement plans.
Spearheaded a customer feedback initiative, gathering actionable insights that contributed to a 20% increase in product adoption.
Leveraged data analytics tools to identify and mitigate risk factors, reducing churn by 15%.
Trained and mentored new hires, resulting in a 30% improvement in their time-to-productivity.
HubSpot June 2018 - February 2020
Client Services Coordinator
Increased client satisfaction scores by 12% through custom success modules and regular follow-ups.
Facilitated a 20% reduction in support tickets by creating a comprehensive online resource center.
Utilized CRM software to streamline client communication, leading to a 15% improvement in response times.
Zoho January 2016 - May 2018
Customer Support Specialist
Resolved complex customer issues with a 90% resolution rate on first contact.
Introduced a new ticket prioritization system, cutting average resolution time by 17%.
Collaborated with the product team to identify and address recurring customer issues, enhancing overall user experience.
Resume Worded June 2015 - December 2015
Intern - Customer Service
Assisted in resolving customer inquiries, achieving a 85% satisfaction rate.
Supported the development of new training programs, which improved team onboarding efficiency by 15%.
EDUCATION
Resume Worded Institute November 2020
Certified Customer Success Professional
Completed with distinction, focusing on customer lifecycle management and success strategies
Resume Worded University May 2018
Bachelor of Arts in Communication Studies
Emphasis in Digital Communication Technologies and Platforms
Part-time coursework while employed at HubSpot
SKILLS
CRM Software: Salesforce, HubSpot CRM, Zoho CRM, Freshdesk, Microsoft Dynamics, Intercom
Customer Support Tools: Zendesk, LiveChat, Help Scout, Groove, Kayako, UserVoice
Data Analysis: Tableau, Google Analytics, Excel (Advanced), SQL, Power BI, Mixpanel
Languages: English (Native), Spanish (Conversational), French (Basic)
OTHER
Certifications: HubSpot Customer Service Certification (2019), Zoho CRM Specialist (2017)
Leadership & Volunteering: Co-chair of 'Customer Success Without Borders' conference, Volunteer mentor for 'Upward Tech' initiative
Projects: Developed an in-house customer feedback analysis tool leading to a 30% increase in customer satisfaction scores
Placing your education section
On your resume, the placement of the education section can help you make a strong impression. If you are new to the workforce or have recently completed a degree or special training that is relevant to being a customer success associate, place your education at the top. This will show employers your most recent and applicable credentials upfront.
For those with more experience in customer-related roles, list your work history first and then your education. When including your education, highlight any courses or projects that demonstrate your skills in customer service, communication, or problem-solving. Your goal is to draw a clear line between your academic achievements and their relevance to a role in supporting customers effectively.
Example #3
Customer Success Associate
Resume Sample
Your Name
Customer Success Associate
EXPERIENCE
Resume Worded April 2021 - Present
Customer Success Associate
Increased customer lifetime value by 20% through personalized success strategies and continuous engagement.
Designed and implemented a customer health scoring system, leading to a 15% reduction in churn.
Conducted quarterly business reviews with top-tier clients, resulting in a 10% increase in upsell opportunities.
Automated routine customer touchpoints, saving the team 10 hours per week and improving satisfaction scores by 12%.
Rolled out a new community forum, reducing support request volume by 18% and fostering peer-to-peer assistance.
Google January 2019 - March 2021
Customer Support Analyst
Enhanced support processes, contributing to a 22% reduction in average resolution times.
Led team training initiatives, which improved first response accuracy by 15%.
Utilized data analysis tools to produce insights that improved overall customer satisfaction by 18%.
Worked closely with the development team to implement features based on customer feedback, leading to a 10% increase in product usage.
Microsoft August 2016 - December 2018
Technical Support Specialist
Addressed technical issues for enterprise clients, achieving a 95% satisfaction rate.
Reduced ticket resolution times by 20% by implementing an efficient triage system.
Provided advanced technical training to the support team, increasing their resolution efficiency by 25%.
Salesforce March 2014 - July 2016
Customer Relations Representative
Improved first contact resolution rates by 15% through effective issue diagnosis and troubleshooting.
Played a key role in the development of training material that improved team efficiency by 20%.
EDUCATION
Resume Worded Academic Center May 2021
Certification in Customer Success Management
Coursework in Customer Lifecycle and Retention Strategies
Resume Worded University June 2016
Bachelor of Science - Business Administration
Specialization in Technology Management
Awards: Cum Laude, Dean’s List 2012-2016
SKILLS
CRM Software: Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics, Freshdesk, Pipedrive
Communication Tools: Slack, Microsoft Teams, Zoom, Google Meet, Skype for Business, Trello
Customer Support: Troubleshooting, Ticketing Systems, Escalation Management, User Education, Reporting, Analytics
Languages: English (Native), Spanish (Conversational), French (Basic)
OTHER
Professional Development: Advanced Communication for Customer Success (2022), Product Management Fundamentals (2020)
Awards: ‘Above and Beyond’ Customer Service Award - Resume Worded (2022), Top Support Analyst - Google (2020)
Volunteering: Tech for Good Volunteer - offering tech support to non-profits (2019-present)
Patents: Co-inventor of a patent on ‘Customer Feedback-Driven Support System Optimization’ (2018)
Highlighting customer success skills
Focus on your experience with customer-facing roles. Make sure to include examples of how you helped customers solve problems or meet their needs.
If you have data to show your success, like customer satisfaction scores or retention rates, make sure to include that. This will help you stand out in the customer success field.
Example #4
Junior Customer Success Associate
Resume Sample
Your Name
Junior Customer Success Associate
EXPERIENCE
Coached.com April 2022 - Present
Junior Customer Success Associate
Supported customer onboarding processes, leading to a 15% decrease in initial support tickets.
Collaborated with senior team members to develop customer success plans, resulting in a 10% increase in product adoption.
Utilized CRM software to track customer interactions, improving response times by 12%.
Assisted in the collection and analysis of customer feedback, which helped in enhancing service delivery.
HubSpot March 2020 - March 2022
Customer Service Representative
Resolved 85% of customer inquiries on first contact by leveraging extensive product knowledge.
Reduced average handling times by 15% through the creation of efficient troubleshooting guides.
Assisted in enhancing the support portal, leading to a 20% decrease in support requests.
Amazon June 2018 - February 2020
Sales Assistant
Supported sales team in managing client accounts, contributing to a 10% increase in sales efficiency.
Organized and analyzed customer data, which helped in identifying potential growth opportunities.
Provided exceptional customer service, resulting in a 95% customer satisfaction score.
Walmart June 2016 - May 2018
Retail Associate
Delivered high-quality customer service, maintaining a 90% satisfaction rating.
Assisted in training new associates, which improved overall team efficiency by 15%.
EDUCATION
Resume Worded Institute March 2022
Certified Customer Success Specialist
Coursework in strategic account management, user adoption strategies, and digital transformation
Completed part-time alongside current Junior Customer Success role
Resume Worded University May 2018
Bachelor of Arts in Communication
Specialization in Interpersonal and Organizational Communication
Awards: Resume Worded Academic Scholarship, Dean's Honor List (Top 15%)
SKILLS
Customer Relationship Management (CRM): Salesforce, HubSpot CRM, Zendesk, Intercom, Freshdesk, Zoho CRM
Communication Tools: Slack, Microsoft Teams, Skype for Business, Zoom, Google Meet, WebEx
Helpdesk Software: Help Scout, Groove, HappyFox, LiveAgent, Kayako, JIRA Service Desk
Languages: English (Native), Spanish (Conversational), French (Basic)
OTHER
Certifications: HubSpot Academy Inbound Service Certification (2021), Help Desk Analyst Certification (2020)
Professional Development: Participated in 'Elevate Customer Experience' Workshop, 2021
Volunteering: Community Tech Help volunteer, providing free IT support to elderly (2019-present)
Conferences: Attendee at the Annual Customer Success Conference 2021, Speaker at Regional Retail Innovation Forum 2019
Beat the resume bots
When applying for a job as a customer success associate, you need to know about resume screeners and Applicant Tracking Systems (ATS). These are tools that hiring managers use to sort and rank resumes. They look for specific keywords and phrases related to the job.
Here are some tips to help your resume get noticed:
- Use words from the job description. For example, if the job requires 'client relationship management,' make sure this phrase is in your resume.
- Highlight your experience with customer management software. Many associates use tools like Salesforce or Zendesk. If you're familiar with these, include their names on your resume.
Example #5
Customer Success Specialist with Product Focus
Resume Sample
Your Name
Customer Success Specialist with Product Focus
EXPERIENCE
Resume Worded January 2021 - Present
Customer Success Specialist with Product Focus
Facilitated product-focused customer success initiatives, increasing product adoption rates by 25%.
Conducted in-depth product training sessions, resulting in a 20% decrease in support requests from trained customers.
Developed and integrated customer feedback loops into product development cycles, leading to a 15% improvement in feature usability.
Implemented product usage analytics tools to monitor customer interaction, enhancing user experience and reducing churn by 12%.
Drove cross-functional collaboration to address product-related customer issues, improving product satisfaction scores by 18%.
HubSpot July 2018 - December 2020
Customer Success Specialist
Enhanced customer engagement by developing product-specific success plans, resulting in a 22% increase in utilization.
Conducted product webinars and training, boosting customer proficiency and satisfaction by 15%.
Gathered and analyzed product feedback, contributing to feature improvements that increased NPS by 10 points.
Microsoft June 2016 - June 2018
Customer Support Specialist
Resolved 90% of customer support issues related to product features within 24 hours.
Collaborated with the product team to develop a knowledge base, reducing average support ticket resolution time by 20%.
Provided advanced product training to the support team, leading to a 15% improvement in first-contact resolution rates.
Zoho June 2015 - May 2016
Product Support Intern
Assisted in resolving basic product queries, achieving an 85% satisfaction rate.
Supported the development of product training materials, improving the onboarding process for new customers.
EDUCATION
Resume Worded University May 2020
Master of Business Administration - Marketing & Product Management
Capstone Project: Developed a go-to-market strategy for a new software service
Resume Worded Academic Center December 2017
Professional Certification in Customer Success Management
Completed alongside full-time employment at Microsoft
SKILLS
Customer Success Platforms: Salesforce, Gainsight, HubSpot, Zendesk, Intercom, Freshdesk
Productivity Tools: MS Office Suite, Google Workspace, Asana, Trello, Slack, Zoom
Analytical Tools: Tableau, Google Analytics, Mixpanel, Looker, Excel, SQL
Languages: English (Native), Spanish (Conversational), French (Basic)
OTHER
Certifications: Certified Customer Experience Professional (CCXP) - 2021, Product Management Certified Professional (PMCP) - 2019
Leadership & Volunteering: Co-Founder, Customer Success Network Meetup Group, Member of Product Management Association since 2018
Projects: Pioneered a cross-functional feedback initiative resulting in a 25% reduction in churn for a key product line
Awards: Recipient of the 'Above and Beyond' award at HubSpot, 2019; Resume Worded Academic Center's 'Outstanding Alumni' award, 2020
Showcasing communication skills
Communication is key in customer success roles. Include any relevant experience where you had to explain things clearly and effectively to customers or clients.
If you have experience with tools commonly used in customer success, like CRMs or chat platforms, make sure to list these. This shows you are ready to hit the ground running in the role.
Example #6
Aspiring Customer Success Associate
Resume Sample
Your Name
Aspiring Customer Success Associate
EXPERIENCE
Coached.com June 2020 - Present
Project Coordinator
Implemented project management practices that reduced project delivery times by 20%, demonstrating strong organizational skills.
Facilitated communication between stakeholders, leading to a 15% improvement in project satisfaction rates.
Developed and maintained project schedules and reports, enhancing transparency and accountability within the team.
Utilized CRM tools to track project progress and manage client relationships, contributing to a 10% increase in repeat business.
Assisted in the development of project proposals, resulting in a 25% success rate in securing new projects.
HubSpot July 2017 - May 2020
Sales Representative
Achieved 120% of sales targets through strong relationship-building and effective communication skills.
Analyzed market trends and customer feedback, contributing to a 15% increase in sales strategy efficiency.
Developed and executed customer outreach plans, leading to a 20% increase in client engagement and satisfaction.
Amazon June 2015 - June 2017
Office Manager
Streamlined office operations, reducing administrative overhead by 15% and improving team productivity.
Managed client relationships and ensured a smooth flow of communication, resulting in a 10% increase in client satisfaction.
Organized and coordinated events and meetings, enhancing team collaboration and morale.
Walmart May 2013 - May 2015
Customer Service Associate
Provided excellent customer service, achieving a 90% satisfaction rating.
Resolved customer complaints efficiently, reducing escalations by 15%.
Assisted in training new associates, leading to a 20% improvement in their initial performance.
EDUCATION
Resume Worded Institute April 2021
Certification in Customer Success Management
Part-time Studies alongside Project Coordination role
Resume Worded University May 2017
Bachelor of Science in Business Administration
Concentration in Sales Management
Honors: Graduated Cum Laude, Dean's List 2015-2017
SKILLS
Customer Relationship Management: Salesforce, HubSpot CRM, Microsoft Dynamics, Zendesk, Intercom, Pipedrive
Sales & Marketing Tools: Google Analytics, Mailchimp, Hootsuite, Slack, LinkedIn Sales Navigator, Marketo
Project Management: Trello, Asana, JIRA, Microsoft Project, Basecamp, Smartsheet
Languages: English (Native), Spanish (Professional)
OTHER
Certifications: Certified Associate in Project Management (CAPM) - PMI (2020)
Courses: Advanced Communication Skills for Customer Success - Resume Worded Academic Center (2022)
Volunteering: Volunteer Sales Coach - Small Business Empowerment Initiative (2019-Present)
Professional Development: Attended 'Leading the Customer-Centric Revolution' Seminar (2020), Completed 'Negotiation Mastery' Course (2019)
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