#1: Created
The verb 'Created' conveys innovation and originality in your work. It's particularly effective for roles in design, product development, or content creation. You might say you created prototypes, created marketing campaigns, or created software solutions to highlight your ability to bring new ideas to life.
Before
• Made presentations for team meetings and client pitches regularly.
⤸
After
• Created compelling visual presentations that increased client engagement by 40%, resulting in 5 new contracts worth $2.5M in the first quarter of 2023. Redesigned internal team meeting format, reducing meeting time by 25% while improving information retention.
#2: Produced
In creative and manufacturing roles, 'Produced' conveys a sense of ownership and tangible output. It's particularly effective when describing content creation, product development, or event management. You might say you produced films, manufactured goods, or orchestrated events to showcase your ability to bring projects to fruition.
Before
• Made marketing materials for company's social media and website content.
⤸
After
• Produced comprehensive digital marketing campaign, including 15 video ads and 50 social media posts, resulting in 30% increase in website traffic and 20% boost in lead generation within 3 months.
#3: Developed
"Developed" is a powerful alternative to "Made" when highlighting your contributions to projects or initiatives. It suggests a more involved, strategic role in the creation process. You might say you developed strategies, developed systems, or developed partnerships to showcase your ability to conceptualize and implement complex solutions.
Before
• Made improvements to the company's customer service process and procedures.
⤸
After
• Developed and implemented a streamlined customer service protocol, reducing response times by 40% and increasing customer satisfaction scores from 3.2 to 4.7 out of 5. Trained 25 team members on new procedures, resulting in a 30% decrease in customer complaints within 3 months.
#4: Generated
When you've created something tangible or intangible, 'Generated' can be a powerful alternative to 'Made.' It's particularly effective for roles in content creation, data analysis, or revenue generation. You might say you generated leads, generated reports, or generated creative concepts to showcase your ability to produce valuable outputs.
Before
• Made content for social media platforms
⤸
After
• Generated 50+ engaging social media posts across 3 platforms, increasing follower engagement by 35% and driving a 20% boost in website traffic from social channels within 3 months
#5: Established
Using 'Established' on your resume conveys initiative and leadership. It's particularly effective when describing the creation of systems, processes, or relationships. You might say you established partnerships, established protocols, or established performance metrics to showcase your ability to build something from the ground up.
Before
• Made improvements to the customer service process in the department
⤸
After
• Established a streamlined customer service protocol, reducing average response time by 40% and increasing customer satisfaction scores from 3.2 to 4.5 out of 5 across 10,000 monthly interactions
#6: Implemented
Replacing 'Made' with 'Implemented' on your resume can convey a more strategic approach to your accomplishments. 'Implemented' suggests you've introduced new systems, processes, or ideas, often involving planning and coordination. This verb is particularly effective for roles in project management, IT, or organizational change, where you've executed significant initiatives.
Before
• Made changes to improve workflow and efficiency in the department
⤸
After
• Implemented a streamlined workflow management system, reducing project completion time by 30% and increasing team productivity by 25% across 3 departments, impacting 50+ employees and saving the company an estimated $100,000 annually
#7: Launched
Using 'Launched' on your resume conveys initiative and leadership in starting new projects or products. It's particularly effective for roles in project management, entrepreneurship, or product development. You might say you launched a campaign, launched a product line, or launched a new department to showcase your ability to kickstart and drive important initiatives.
Before
• Made a new marketing campaign for the company
⤸
After
• Launched a targeted digital marketing campaign that increased customer engagement by 45% and drove a 30% boost in quarterly sales, collaborating with cross-functional teams to align messaging across all platforms
#8: Initiated
When you've kickstarted a project or introduced a new process, 'Initiated' is a powerful alternative to 'Made'. This verb showcases your ability to take charge and drive innovation. Use it to highlight instances where you've launched programs, sparked change, or set new initiatives in motion.
Before
• Made improvements to the customer service process
⤸
After
• Initiated a comprehensive customer service overhaul, implementing a new ticketing system and training program that reduced response times by 40% and increased customer satisfaction scores from 3.2 to 4.7 out of 5 within six months
#9: Formulated
Replacing 'Made' with 'Formulated' can elevate your resume, especially in roles involving product development, research, or strategic planning. 'Formulated' implies a more deliberate, scientific approach to creation. You might say you formulated strategies, formulated solutions, or formulated policies to showcase your analytical and creative skills.
Before
• Made new product for the company
⤸
After
• Formulated innovative skincare product, increasing company's market share by 12% and generating $2.3M in revenue within first quarter of launch. Led cross-functional team of 8 members through R&D, testing, and market analysis phases.
#10: Designed
Replacing 'Made' with 'Designed' on your resume can showcase your creative problem-solving skills and strategic thinking. This verb is particularly effective for roles in product development, user experience, or architecture. You might say you designed prototypes, designed user interfaces, or designed system architectures to highlight your ability to create innovative solutions.
Before
• Made new features for the company's website
⤸
After
• Designed and implemented 5 new user-centric features for the company's e-commerce website, resulting in a 28% increase in user engagement and a 15% boost in conversion rates within 3 months of launch
#11: Constructed
In resume writing, 'Constructed' is a powerful alternative to 'Made' when describing tangible creations or implementations. It's particularly effective for roles in construction, engineering, or project management. You might say you constructed a database, constructed a team, or constructed a strategic plan.
Before
• Made improvements to the project management process for the team
⤸
After
• Constructed and implemented a streamlined project management system, reducing project completion time by 30% and increasing team productivity by 25% across 5 departments with 50+ employees
#12: Crafted
Crafted is an excellent alternative to Made when describing creative or skilled work. It implies a higher level of expertise and attention to detail, particularly in fields like design, writing, or artisanal production. You might say you crafted prototypes, crafted marketing strategies, or crafted custom solutions to highlight your specialized skills.
Before
• Made presentations for clients to showcase our company's products
⤸
After
• Crafted compelling multimedia presentations for 15 high-value clients, resulting in a 30% increase in product sales and securing $2.5M in new contracts within 6 months. Collaborated with design and sales teams to tailor content to each client's specific needs and industry trends.
#13: Devised
Devised is a powerful alternative to Made when you want to emphasize your creative problem-solving skills. It suggests you engineered a solution, not just executed one. Use it for projects where you initiated a new approach, like devising a marketing strategy or devising a cost-cutting plan.
Before
• Made improvements to the company's customer service processes and procedures.
⤸
After
• Devised and implemented a new customer service protocol, reducing average response time by 35% and increasing customer satisfaction scores from 3.2 to 4.7 out of 5. Led training for 50+ team members on the new system, resulting in 98% adoption rate within 3 months.
#14: Engineered
Engineered is a powerful alternative to Made when describing technical or innovative achievements. It implies a higher level of complexity and strategic thinking in your work. Use Engineered to showcase how you designed systems, developed solutions, or created intricate processes.
Before
• Made improvements to the company's software development process and workflow
⤸
After
• Engineered a streamlined software development workflow, reducing project completion time by 30% and increasing code quality scores from 75% to 92%, while collaborating with cross-functional teams to implement automated testing and continuous integration practices
#15: Fabricated
In manufacturing or engineering roles, 'Fabricated' can be a powerful alternative to 'Made'. It implies skilled craftsmanship and precision in creating physical objects. You might say you fabricated prototypes, fabricated custom components, or fabricated specialized equipment to highlight your technical expertise.
Before
• Made parts for various machines in the manufacturing plant.
⤸
After
• Fabricated 50+ custom machine components, reducing production downtime by 30% and increasing overall equipment efficiency by 15%. Led cross-functional team to implement new fabrication processes, resulting in $200,000 annual cost savings.
#16: Negotiated
In business, 'Negotiated' showcases your ability to navigate complex deals and relationships. You might say you negotiated contracts, negotiated partnerships, or negotiated pricing structures. This verb demonstrates your skill in creating mutually beneficial outcomes and driving business value through strategic discussions.
Before
• Made agreements with vendors to supply products for the company.
⤸
After
• Negotiated favorable terms with 5 key vendors, resulting in a 15% cost reduction on supply chain expenses and improved delivery times by 30%, directly impacting bottom-line profitability for a $50M product line.
#17: Streamlined
In business resumes, 'Streamlined' conveys efficiency and process improvement. You might say you streamlined operations, streamlined workflows, or streamlined communication. This verb shows your ability to optimize and simplify complex systems, a valuable skill in today's fast-paced business environment.
Before
• Made changes to improve the efficiency of our department's workflow
⤸
After
• Streamlined departmental workflow by implementing a project management software, reducing task completion time by 30% and increasing team productivity by 25% across 3 key business units
#18: Orchestrated
In business, 'Orchestrated' conveys strategic leadership and coordination of complex initiatives. It suggests you harmonized diverse elements or stakeholders to achieve a unified goal. Use this verb when you've managed large-scale projects, led cross-functional teams, or implemented company-wide changes.
Before
• Made changes to improve workflow efficiency in the sales department
⤸
After
• Orchestrated a comprehensive sales process overhaul, integrating CRM software and restructuring team roles, resulting in a 35% increase in lead conversion rate and $2.5M additional revenue within 6 months
#19: Overhauled
In the business world, 'Overhauled' conveys a sense of comprehensive transformation. It's particularly effective when describing large-scale changes to processes, systems, or strategies. Use this verb to showcase your ability to lead significant improvements or restructuring efforts.
Before
• Made changes to the company's inventory management system.
⤸
After
• Overhauled the company's inventory management system, implementing a new RFID-based tracking solution that reduced stockouts by 35% and improved order fulfillment rates from 87% to 99% within six months.
#20: Spearheaded
In the business world, 'Spearheaded' conveys leadership and initiative more powerfully than 'Made'. You might say you spearheaded a project, spearheaded a team, or spearheaded a change in company policy. This verb is particularly effective when describing strategic initiatives or transformative business processes.
Before
• Made improvements to the sales process to increase company revenue
⤸
After
• Spearheaded a comprehensive sales process overhaul, implementing CRM automation and targeted training programs, resulting in a 35% increase in quarterly revenue and reducing the average sales cycle from 45 to 30 days across a team of 50 sales representatives
#21: Composed
In the creative industry, 'Composed' showcases your ability to craft original content. It's particularly effective for describing musical works, written pieces, or visual designs. You might say you composed a score, composed a narrative, or composed a layout to highlight your creative process.
Before
• Made music for various clients in the advertising industry
⤸
After
• Composed original scores for 15 national advertising campaigns, resulting in a 30% increase in client brand recognition and a 25% boost in product sales within the first month of airing
#22: Illustrated
In the creative industry, 'Illustrated' is a powerful alternative to 'Made' when describing visual projects. You might say you illustrated concepts, illustrated storyboards, or illustrated marketing materials. This verb emphasizes your artistic skills and ability to convey ideas visually, which is crucial in creative roles.
Before
• Made visuals for marketing campaigns to promote company products
⤸
After
• Illustrated 15 eye-catching infographics for social media marketing campaigns, resulting in a 30% increase in engagement and 50,000 new followers across platforms within 3 months
#23: Sculpted
In the creative industry, 'Sculpted' conveys a hands-on approach to shaping ideas and projects. You might say you sculpted a brand identity, sculpted a marketing campaign, or sculpted a visual narrative. This verb emphasizes your ability to mold raw concepts into polished, impactful creations.
Before
• Made marketing materials for various clients in the advertising agency.
⤸
After
• Sculpted award-winning marketing campaigns for 5 Fortune 500 clients, increasing their brand recognition by an average of 35% and driving $2.3M in additional revenue within 6 months of launch.
#24: Choreographed
In the creative industry, 'Choreographed' showcases your ability to orchestrate complex creative projects. You might say you choreographed performances, choreographed video sequences, or choreographed interactive displays. This verb emphasizes your skills in coordinating multiple elements and people to create a cohesive artistic vision.
Before
• Made dance routines for the company's annual performance show.
⤸
After
• Choreographed a 30-minute contemporary dance piece for the company's annual gala, incorporating 15 dancers and custom-designed digital projections, resulting in a 25% increase in ticket sales and garnering national media attention.
#25: Directed
In the creative industry, 'Directed' conveys leadership and vision more effectively than 'Made'. You might say you directed a project, directed a team, or directed a campaign. This verb showcases your ability to guide creative processes and manage outcomes, which is crucial in roles requiring artistic or strategic oversight.
Before
• Made marketing materials for clients
⤸
After
• Directed creation of 15+ integrated marketing campaigns, increasing client engagement by 40% and garnering 3 industry awards for innovative design and messaging across digital and print media
#26: Assembled
In manufacturing, 'Assembled' conveys precision and technical skill more effectively than 'Made'. This verb is particularly useful when describing the construction of complex products or components. You might say you assembled machinery, assembled circuit boards, or assembled prototypes to showcase your hands-on expertise.
Before
• Made products on the assembly line
⤸
After
• Assembled over 500 high-precision automotive transmissions daily, reducing defect rate by 15% through implementation of a new quality control process and collaboration with the engineering team
#27: Manufactured
In manufacturing roles, 'Manufactured' is a powerful alternative to 'Made'. It conveys precision, technical expertise, and industry-specific knowledge. You might use 'Manufactured components', 'Manufactured prototypes', or 'Manufactured custom solutions' to highlight your hands-on production experience.
Before
• Made products for the company
⤸
After
• Manufactured high-precision automotive components, reducing defect rates by 15% and increasing production efficiency by 22% through implementation of lean manufacturing principles and advanced quality control measures
#28: Fabricated
In manufacturing, 'Fabricated' showcases your hands-on skills in creating physical products. It's more precise than 'Made' and implies a higher level of expertise. You might say you fabricated components, fabricated prototypes, or fabricated custom solutions to highlight your technical prowess.
Before
• Made parts for machines according to specifications and quality standards
⤸
After
• Fabricated precision components for CNC machines, reducing material waste by 15% and improving production efficiency by 22% through innovative design modifications and streamlined manufacturing processes
#29: Molded
In manufacturing, 'Molded' conveys precision and craftsmanship better than 'Made'. It suggests you shaped materials with intent, not just assembled them. Use 'Molded' when describing how you formed products, influenced processes, or sculpted team dynamics in production environments.
Before
• Made plastic parts for automotive industry
⤸
After
• Molded high-precision plastic components for luxury automotive brands, reducing defect rates by 15% and increasing production efficiency by 22% through innovative injection molding techniques
#30: Refined
In manufacturing, 'Refined' showcases your ability to enhance existing processes or products. You might say you refined production methods, refined quality control measures, or refined equipment specifications. This verb implies a level of expertise and attention to detail that's crucial in manufacturing roles.
Before
• Made improvements to the production line to increase efficiency.
⤸
After
• Refined production line workflow, implementing lean manufacturing principles that reduced cycle time by 22% and increased daily output from 500 to 610 units, while maintaining product quality standards.
#31: Coded
In the technology industry, 'Coded' is a powerful alternative to 'Made' when describing software development achievements. You might say you coded algorithms, coded APIs, or coded user interfaces. This verb showcases your technical skills and hands-on programming experience, which are crucial in tech roles.
Before
• Made software that helped the company improve its operational efficiency
⤸
After
• Coded a custom inventory management system that reduced stock discrepancies by 35% and increased order fulfillment speed by 28%, resulting in $1.2M annual savings for a Fortune 500 retail client
#32: Programmed
In the technology industry, 'Programmed' is a powerful alternative to 'Made' when describing software development tasks. You might say you programmed applications, programmed algorithms, or programmed interfaces to showcase your coding skills. This verb implies a higher level of technical expertise and hands-on involvement in creating software solutions.
Before
• Made software for company's main product to improve user experience
⤸
After
• Programmed and implemented a responsive user interface for the company's flagship product, reducing page load time by 40% and increasing user engagement by 25% for over 100,000 daily active users
#33: Architected
In the technology industry, 'Architected' conveys a higher level of design and strategic thinking than 'Made'. You might use this verb to describe how you architected systems, solutions, or frameworks. It implies a comprehensive approach to creating complex technological structures.
Before
• Made software for the company's data management needs.
⤸
After
• Architected a scalable data management system that reduced query times by 40% and increased data processing capacity by 300%, enabling real-time analytics for 50,000+ daily users across 15 departments.
#34: Debugged
In the technology industry, 'Debugged' is a powerful alternative to 'Made' on your resume. It showcases your problem-solving skills and attention to detail. You might say you debugged software, debugged network issues, or debugged hardware problems to highlight your specific technical expertise.
Before
• Made improvements to the company's software to fix various issues.
⤸
After
• Debugged critical software defects, reducing customer-reported bugs by 40% and improving system stability. Led a cross-functional team to identify and resolve 15 high-priority issues, resulting in a 25% decrease in customer support tickets over 3 months.
#35: Optimized
In tech resumes, 'Optimized' conveys efficiency and improvement more precisely than 'Made'. You might say you optimized algorithms, optimized database queries, or optimized network performance. This verb showcases your ability to enhance existing systems, a crucial skill in the fast-paced technology sector.
Before
• Made improvements to the company's database system to increase performance
⤸
After
• Optimized database queries and indexing strategies, reducing average query response time by 40% and improving overall system performance for 100,000+ daily users, resulting in a 15% increase in user engagement
#36: Evaluated
Using 'Evaluated' on your resume demonstrates your analytical skills and critical thinking abilities. It shows you can assess situations, data, or processes objectively. This verb is particularly effective when describing roles involving research, decision-making, or performance analysis.
Before
• Made assessments of project outcomes
⤸
After
• Evaluated project outcomes using data analytics, resulting in a 30% increase in successful project completions and identification of $500,000 in potential cost savings across 5 departments
#37: Assessed
When showcasing your analytical skills, 'Assessed' is a powerful alternative to 'Made'. It implies a thorough evaluation process, critical thinking, and data-driven decision-making. You might say you assessed risks, assessed market trends, or assessed team performance to highlight your analytical capabilities.
Before
• Made analysis of company data to improve business processes
⤸
After
• Assessed 3 years of sales data, identifying 5 key performance indicators that led to a 12% increase in quarterly revenue and streamlined inventory management, reducing overhead costs by $50,000 annually
#38: Investigated
Using 'Investigated' on your resume showcases your analytical skills and proactive approach to problem-solving. It implies a deeper level of inquiry than simply 'Made' and can be applied to various scenarios like investigating market trends, customer complaints, or process inefficiencies. This verb is particularly effective for roles in research, quality assurance, or data analysis where thorough examination is crucial.
Before
• Made reports on customer complaints and identified some possible solutions.
⤸
After
• Investigated 200+ customer complaints, analyzing root causes and implementing 3 key process improvements, resulting in a 30% reduction in repeat issues and increasing customer satisfaction scores by 15% within 6 months.
#39: Examined
Using 'Examined' on your resume showcases your analytical skills and attention to detail. It implies a thorough approach to problem-solving, which is valuable in data-driven roles. You might say you examined financial reports, examined customer feedback, or examined market trends to emphasize your investigative abilities.
Before
• Made analysis of customer data to improve marketing strategies
⤸
After
• Examined customer purchase patterns across 500,000 transactions, identifying 3 key segments that led to a 15% increase in targeted marketing ROI and a $2.1M boost in quarterly revenue
#40: Scrutinized
When showcasing your analytical skills on a resume, 'Scrutinized' can be a powerful alternative to 'Made'. This verb implies a deep, critical examination of data or processes. You might say you scrutinized financial reports, scrutinized market trends, or scrutinized customer feedback to demonstrate your ability to analyze complex information.
Before
• Made analysis of company data to improve business processes
⤸
After
• Scrutinized 3 years of sales data, identifying 5 key market trends that informed a new product strategy, resulting in a 22% increase in Q4 revenue and expanding market share by 3.5% within 6 months
#41: Presented
Swap 'Made' for 'Presented' to highlight your communication prowess. This verb showcases your ability to convey ideas effectively, whether you presented findings, pitched proposals, or delivered training sessions. It's particularly impactful for roles requiring strong presentation skills or frequent interaction with stakeholders.
Before
• Made presentations to the team about project updates
⤸
After
• Presented bi-weekly project updates to cross-functional teams of 20+ members, resulting in a 30% improvement in inter-departmental collaboration and a 25% reduction in project delays due to miscommunication
#42: Articulated
Replacing 'Made' with 'Articulated' on your resume showcases your communication skills. You might say you articulated ideas, articulated strategies, or articulated complex concepts. This verb choice emphasizes your ability to express thoughts clearly and effectively, which is valuable in roles requiring strong communication.
Before
• Made presentations to inform team members about project updates regularly
⤸
After
• Articulated complex project strategies through bi-weekly presentations, increasing team understanding by 40% and reducing clarification requests from 15 to 3 per session, enhancing overall project efficiency for a team of 25 developers
#43: Conveyed
Conveyed is a powerful alternative to Made when highlighting your communication skills. You might say you conveyed ideas, conveyed complex information, or conveyed strategic plans. This verb emphasizes your ability to effectively transmit information, which is crucial in roles requiring strong interpersonal or presentation skills.
Before
• Made presentations to the team about project updates
⤸
After
• Conveyed complex project updates through bi-weekly presentations to cross-functional teams of 20+, resulting in a 30% increase in inter-departmental collaboration and a 25% reduction in project timeline misalignments
#44: Persuaded
Replacing 'Made' with 'Persuaded' on your resume showcases your communication and influencing skills. 'Persuaded' implies you can effectively convey ideas and gain buy-in from others. Use this verb when highlighting instances where you changed opinions, secured agreements, or influenced decisions.
Before
• Made presentations to management about new product ideas and initiatives
⤸
After
• Persuaded senior leadership to invest $500,000 in new product development by delivering compelling presentations, resulting in a 15% increase in market share within 6 months
#45: Educated
Replacing 'Made' with 'Educated' on your resume showcases your ability to share knowledge and foster understanding. This verb is particularly effective when highlighting your role in training, mentoring, or public speaking. Consider using 'Educated' to describe how you've informed colleagues, clients, or stakeholders about complex topics or new processes.
Before
• Made presentations to explain new company policies to employees regularly.
⤸
After
• Educated 500+ employees on new compliance policies through 20 interactive workshops, resulting in 98% policy adherence rate and 30% reduction in policy-related inquiries to HR within 3 months.
#46: Guided
Using 'Guided' on your resume showcases your leadership skills and ability to influence others. It implies you directed a team or project without micromanaging. You might say you guided strategy, guided implementation, or guided decision-making processes.
Before
• Made sure team members completed their tasks on time.
⤸
After
• Guided cross-functional team of 12 to implement new project management system, resulting in 30% faster project completion and 25% reduction in missed deadlines over 6 months.
#47: Mentored
Replacing 'Made' with 'Mentored' showcases your leadership and interpersonal skills. You might say you mentored new hires, mentored junior team members, or mentored struggling employees. This verb demonstrates your ability to guide and develop others, a crucial aspect of leadership in any industry.
Before
• Made team members better at their jobs
⤸
After
• Mentored 5 junior software developers, resulting in a 30% increase in code quality and a 25% reduction in bug reports over 6 months, while improving team retention rate by 15%
#48: Supervised
Replacing 'Made' with 'Supervised' on your resume showcases your leadership abilities and team management experience. This action verb implies you oversaw projects, guided team members, and ensured successful outcomes. Use 'Supervised' when you've directed others, managed processes, or led initiatives that required coordination and oversight.
Before
• Made sure team completed projects on time.
⤸
After
• Supervised a cross-functional team of 12 members, implementing agile methodologies that improved project completion rates by 30% and reduced overtime costs by $50,000 annually.
#49: Delegated
Replacing 'Made' with 'Delegated' on your resume showcases your leadership abilities. It implies you've managed teams, assigned tasks, and trusted others to complete work. Use 'Delegated' when you've distributed responsibilities, empowered team members, or coordinated group efforts.
Before
• Made sure team completed projects on time and within budget
⤸
After
• Delegated tasks to 12-member cross-functional team, resulting in 95% on-time project completion rate and 15% reduction in budget overruns across 8 major initiatives over 18 months
#50: Motivated
Use 'Motivated' to showcase your leadership skills and ability to inspire others. This action verb demonstrates your capacity to drive team performance and foster a positive work environment. You might say you motivated colleagues, motivated stakeholders, or motivated cross-functional teams to achieve specific goals.
Before
• Made team members work harder to meet project deadlines.
⤸
After
• Motivated a diverse team of 12 to increase productivity by 30%, resulting in successful completion of 5 high-priority projects ahead of schedule and under budget, earning departmental recognition for leadership excellence.
#51: Resolved
When showcasing problem-solving skills on your resume, 'Resolved' is a powerful alternative to 'Made.' You can use it to highlight how you addressed challenges, fixed issues, or settled disputes. This verb demonstrates your ability to find solutions and overcome obstacles, which is valuable across various industries and roles.
Before
• Made improvements to customer service processes to reduce complaints.
⤸
After
• Resolved recurring customer service issues by implementing a streamlined ticketing system, reducing complaint resolution time by 40% and increasing customer satisfaction scores from 3.2 to 4.7 out of 5.
#52: Troubleshot
Using 'Troubleshot' on your resume demonstrates your problem-solving skills and technical expertise. It's particularly effective for IT, engineering, or customer service roles where identifying and resolving issues is crucial. You might say you troubleshot software bugs, network connectivity problems, or complex customer complaints.
Before
• Made improvements to system performance
⤸
After
• Troubleshot and resolved critical system performance issues, reducing downtime by 30% and improving overall efficiency by 25% for a network serving 10,000+ users across 5 office locations
#53: Diagnosed
Using 'Diagnosed' on your resume showcases your analytical and problem-solving skills. It's particularly effective for roles in healthcare, IT, or business consulting where identifying issues is crucial. You might say you diagnosed system failures, diagnosed market trends, or diagnosed operational inefficiencies.
Before
• Made improvements to the company's customer service process and procedures.
⤸
After
• Diagnosed critical flaws in customer service workflow, implementing targeted solutions that reduced complaint resolution time by 40% and increased customer satisfaction scores from 3.2 to 4.7 out of 5 within 6 months.
#54: Rectified
Rectified is a powerful alternative to Made when showcasing your problem-solving skills. This verb implies you identified an issue, took corrective action, and improved a situation. You might say you rectified processes, rectified errors, or rectified inefficiencies to demonstrate your ability to tackle challenges head-on.
Before
• Made improvements to customer service processes
⤸
After
• Rectified customer service bottlenecks by implementing automated ticketing system, reducing response times by 40% and increasing customer satisfaction scores from 3.2 to 4.5 out of 5 within 3 months
#55: Mitigated
When highlighting problem-solving skills on your resume, 'Mitigated' is a powerful alternative to 'Made'. This verb conveys your ability to reduce risks, resolve conflicts, or lessen the severity of issues. Use 'Mitigated' to describe how you've minimized threats, decreased negative impacts, or managed challenging situations effectively.
Before
• Made improvements to reduce customer complaints and increase satisfaction levels.
⤸
After
• Mitigated customer dissatisfaction by implementing a proactive feedback system, resulting in a 40% reduction in complaints and a 25% increase in customer retention rates within 6 months.