Popular

#1: Sustained

Using 'Sustained' on your resume conveys persistence and long-term value. It's particularly effective for roles requiring consistent performance or improvement over time. You might say you sustained growth, sustained relationships, or sustained quality standards to showcase your ability to maintain and improve critical aspects of a business.
Before

Maintain customer satisfaction levels and respond to client inquiries as needed.

After

Sustained 98% client satisfaction rate over 3 years, personally handling 150+ high-priority inquiries monthly, resulting in a 25% increase in repeat business and $2M additional annual revenue.

#2: Preserved

In roles where safeguarding assets or maintaining stability is crucial, 'Preserved' can be a powerful alternative to 'Maintain.' This verb suggests a proactive approach to protecting valuable resources, whether they're financial assets, cultural heritage, or environmental ecosystems. You might say you preserved financial stability, preserved historical artifacts, or preserved natural habitats, depending on your field.
Before

Maintain database of client information and financial records for company.

After

Preserved integrity of 50,000+ client records and $2.5B in financial data through implementation of advanced encryption protocols, reducing data breaches by 98% and ensuring 100% compliance with industry regulations.

#3: Upheld

The verb 'Upheld' carries a sense of steadfast commitment and can be particularly effective in roles where preserving standards or values is crucial. It's stronger than 'Maintain' and implies active effort in sustaining important aspects of a job or organization. You might say you upheld policies, upheld quality standards, or upheld team morale.
Before

Maintain company policies and procedures

After

Upheld rigorous compliance standards, reducing policy violations by 35% through implementing a new training program and conducting bi-weekly audits, resulting in zero regulatory fines over a 2-year period

#4: Ensured

Using 'Ensured' on your resume conveys a sense of responsibility and proactive management. It's particularly effective when describing how you maintained standards, guaranteed quality, or safeguarded processes. You might say you ensured compliance, ensured safety, or ensured customer satisfaction to highlight your role in upholding crucial aspects of your work.
Before

Maintain quality control standards for manufacturing processes and equipment operations

After

Ensured 99.9% quality control compliance across 3 manufacturing plants, reducing defect rates by 15% and saving $500,000 annually through improved process efficiency and equipment optimization

#5: Safeguarded

Safeguarded is a powerful alternative to Maintain, especially in roles involving security, data protection, or risk management. You might use it to describe how you safeguarded sensitive information, safeguarded company assets, or safeguarded client relationships. This verb conveys a proactive approach to preserving and protecting valuable resources.
Before

Maintain security protocols and procedures for the company's IT infrastructure

After

Safeguarded company's IT infrastructure by implementing advanced security protocols, reducing cyber incidents by 78% and saving $1.2M in potential breach costs over 2 years. Led cross-functional team of 8 to conduct quarterly risk assessments and update incident response plans.

#6: Optimized

When you've improved processes or systems, 'Optimized' can be a powerful alternative to 'Maintain.' This action verb suggests you've enhanced efficiency, not just kept things running. Use it to highlight your ability to streamline operations, boost productivity, or maximize resource utilization.
Before

Maintained customer service protocols and responded to inquiries.

After

Optimized customer service protocols, reducing average response time by 35% and increasing customer satisfaction scores from 78% to 92% through implementation of AI-powered chatbot and streamlined escalation procedures.

#7: Streamlined

Replacing 'Maintain' with 'Streamlined' on your resume can showcase your ability to improve processes and increase efficiency. This action verb is particularly effective for roles in operations, project management, or IT, where optimizing systems is crucial. You might say you streamlined workflows, streamlined communication channels, or streamlined data management processes.
Before

Maintain database systems and records

After

Streamlined database management processes, reducing query response time by 40% and improving data accuracy from 92% to 99.5%, resulting in faster decision-making for 200+ users across 3 departments

#8: Enhanced

Using 'Enhanced' on your resume signals proactive improvement rather than passive maintenance. This verb is particularly effective for roles in IT, process improvement, or project management. You might say you enhanced systems, enhanced workflows, or enhanced team productivity to showcase your ability to add value beyond basic upkeep.
Before

Maintain customer relationships and handle incoming support requests as needed

After

Enhanced customer satisfaction by implementing a proactive outreach program, reducing support requests by 30% and increasing customer retention from 75% to 92% over six months

#9: Fortified

When describing how you've strengthened or enhanced systems, processes, or relationships, consider using 'Fortified' instead of 'Maintained.' This verb conveys a proactive approach to reinforcing and improving existing structures. You might say you fortified security protocols, fortified client relationships, or fortified team morale.
Before

Maintained customer service standards in a high-volume call center

After

Fortified customer service standards in a high-volume call center, reducing complaint escalations by 35% and improving customer satisfaction scores from 3.2 to 4.7 out of 5 through implementation of targeted training programs and streamlined issue resolution processes

#10: Cultivated

Cultivated implies nurturing growth and development, making it ideal for roles in talent management or business development. You might say you 'Cultivated client relationships', 'Cultivated team skills', or 'Cultivated brand awareness'. This verb showcases your ability to foster long-term improvements, rather than simply maintaining the status quo.
Before

Maintain client relationships and ensure customer satisfaction with our services

After

Cultivated strategic partnerships with 5 key clients, resulting in a 30% increase in repeat business and $2M additional annual revenue through tailored service offerings and quarterly executive briefings

#11: Monitored

The verb 'Monitored' conveys active oversight and vigilance, making it a strong alternative to 'Maintain' on resumes. It's particularly effective for roles in quality control, security, or project management. You might say you monitored systems, monitored compliance, or monitored team performance to showcase your attentiveness and responsibility.
Before

Maintained network security protocols

After

Monitored network security protocols, identifying and addressing 37 potential vulnerabilities, resulting in a 98% reduction in security incidents over 6 months and earning commendation from the Chief Information Security Officer

#12: Oversaw

When you've managed ongoing processes or systems, 'Oversaw' can be a powerful alternative to 'Maintain.' It implies a higher level of responsibility and leadership. Use 'Oversaw' to highlight your role in supervising operations, managing teams, or directing long-term projects.
Before

Maintain quality control processes for manufacturing department on a daily basis

After

Oversaw quality control processes for manufacturing department, reducing defect rates by 15% and improving customer satisfaction scores from 85% to 92% within 6 months through implementation of new inspection protocols and staff training initiatives

#13: Managed

Using 'Managed' on your resume conveys leadership and accountability. It suggests you oversaw processes, people, or resources, rather than merely keeping things running. This verb is particularly effective when describing roles where you had direct responsibility for outcomes, such as project management or team supervision.
Before

Maintain customer service standards and handle complaints

After

Managed customer service team of 12, implementing new training program that reduced complaint resolution time by 35% and increased customer satisfaction scores from 3.7 to 4.5 out of 5 within six months

#14: Coordinated

Coordinated is a powerful alternative to Maintain, especially when describing project management or team leadership roles. It implies active organization and collaboration, rather than passive upkeep. Use this verb to showcase your ability to bring together various elements, people, or resources to achieve a common goal.
Before

Maintained client relationships and handled ongoing projects.

After

Coordinated cross-functional team of 12 members to deliver 5 high-priority client projects, resulting in a 95% client satisfaction rate and 30% increase in repeat business over 6 months.

#15: Administered

The verb 'Administered' conveys a higher level of responsibility and oversight than 'Maintain.' Use it to highlight your role in managing complex systems, overseeing critical processes, or coordinating important resources. It's particularly effective for roles in IT, healthcare, or project management where you've been responsible for the smooth operation of key organizational functions.
Before

Maintained database systems for the company

After

Administered enterprise-wide database infrastructure, implementing automated backup protocols that reduced data loss incidents by 98% and improved system uptime from 95% to 99.9%, supporting 500+ users across 3 global offices

Education

#16: Mentored

In education, 'Mentored' conveys a more active and influential role than 'Maintained.' It suggests you've guided, developed, and nurtured others' growth. Use 'Mentored' when you've directly impacted students' or colleagues' professional development, fostered learning environments, or provided ongoing support and guidance.
Before

Maintained student progress records and provided feedback.

After

Mentored 30+ underperforming students, implementing personalized learning strategies that improved average test scores by 18% and increased class participation rates from 65% to 89% over one academic year.

#17: Instructed

In the education industry, 'Instructed' is a powerful alternative to 'Maintain' when highlighting your teaching experience. It conveys active engagement in student learning, curriculum delivery, and skill development. You might say you instructed classes, instructed workshops, or instructed individual students, depending on your specific role and responsibilities.
Before

Maintained classroom discipline and order

After

Instructed 30+ high school students in advanced biology, implementing innovative teaching methods that increased average test scores by 15% and improved student engagement rates from 70% to 95% over one academic year

#18: Evaluated

In the education industry, 'Evaluated' showcases your analytical skills and decision-making abilities. You might say you evaluated curricula, assessed student performance, or appraised teaching methodologies. This verb emphasizes your capacity to make informed judgments, a crucial skill in educational settings.
Before

Maintained student records and grading systems.

After

Evaluated and overhauled grading systems for 500+ students, resulting in a 30% increase in accuracy and a 25% reduction in grading time. Implemented new digital record-keeping methods, improving accessibility for teachers and administrators.

#19: Facilitated

In education, 'Facilitated' conveys active involvement in guiding learning processes. You might say you facilitated discussions, facilitated workshops, or facilitated collaborative projects. This verb showcases your ability to create environments conducive to knowledge sharing and skill development.
Before

Maintain classroom discipline and ensure students follow school policies daily

After

Facilitated positive learning environment, reducing disciplinary incidents by 40% through implementing peer mediation program and interactive teaching methods, resulting in 25% improvement in student engagement scores across 5 classes

#20: Adapted

In education, 'Adapted' showcases your ability to adjust teaching methods or curricula to meet diverse student needs. You might say you adapted lesson plans, adapted assessment strategies, or adapted classroom management techniques. This verb demonstrates flexibility and responsiveness, key qualities in educators.
Before

Maintain classroom discipline and ensure students follow school rules.

After

Adapted classroom management strategies, reducing disruptive incidents by 40% and increasing student engagement by 25% across 5 classes totaling 150 students. Implemented a positive reinforcement system and collaborated with school counselors to address underlying behavioral issues.

Healthcare

#21: Sterilized

In healthcare resumes, 'Sterilized' is a powerful verb that showcases your commitment to safety and infection control. It's more specific than 'Maintain' and immediately conveys your expertise in crucial medical procedures. You might use this verb to describe how you sterilized equipment, prepared operating rooms, or managed autoclave processes.
Before

Maintained cleanliness of medical equipment and surgical instruments

After

Sterilized 500+ surgical instruments daily, reducing infection rates by 15% and saving $50,000 annually in disposable equipment costs through improved sterilization efficiency

#22: Rehabilitated

In healthcare resumes, 'Rehabilitated' conveys a more active and impactful role than 'Maintained.' It suggests you restored functionality, improved conditions, or revitalized processes. Use this verb when you've enhanced patient care, upgraded outdated systems, or turned around underperforming departments.
Before

Maintained patient recovery programs in the rehabilitation ward.

After

Rehabilitated post-stroke recovery program, reducing average patient stay from 14 to 10 days and increasing successful discharge rates by 22% through implementation of personalized therapy plans and staff training on latest neuroplasticity techniques.

#23: Diagnosed

In healthcare, 'Diagnosed' showcases your analytical skills and medical expertise. It's a powerful alternative to 'Maintain,' highlighting your ability to identify health issues and make informed decisions. You might say you diagnosed conditions, diagnosed treatment efficacy, or diagnosed system inefficiencies.
Before

Maintain patient records and conduct regular check-ups

After

Diagnosed complex medical conditions for 500+ patients annually, implementing targeted treatment plans that reduced hospital readmission rates by 22% and improved patient satisfaction scores from 3.2 to 4.7 out of 5

#24: Treated

In healthcare resumes, 'Treated' is a powerful alternative to 'Maintain'. It conveys active patient care and medical intervention. You might say you treated symptoms, treated conditions, or treated complications, emphasizing your direct impact on patient health.
Before

Maintained patient health records and treatment plans

After

Treated 200+ patients with chronic conditions, implementing personalized care plans that reduced hospital readmissions by 30% and improved patient satisfaction scores from 3.2 to 4.8 out of 5

#25: Monitored

In healthcare, 'Monitored' conveys active oversight and data-driven decision-making. You might say you monitored patient vitals, tracked medication efficacy, or observed treatment outcomes. This verb demonstrates your attentiveness and analytical skills in a clinical setting.
Before

Maintain patient records and ensure compliance with hospital policies and procedures.

After

Monitored 200+ patient records daily, identifying 15% more medication interactions and reducing adverse events by 22% through improved compliance tracking and proactive intervention strategies.

Manufacturing

#26: Calibrated

In manufacturing, 'Calibrated' conveys precision and technical expertise. You might say you calibrated machinery, calibrated quality control processes, or calibrated measurement systems. This verb demonstrates your ability to fine-tune and optimize manufacturing operations for peak performance.
Before

Maintained equipment and quality standards in manufacturing plant

After

Calibrated 12 CNC machines and implemented new quality control processes, reducing defect rates by 18% and improving overall equipment effectiveness (OEE) from 72% to 85% within 6 months

#27: Repaired

In manufacturing, 'Repaired' conveys a more active and specific role than 'Maintain.' It suggests you diagnosed issues, implemented solutions, and restored functionality. You might say you repaired machinery, repaired production lines, or repaired automated systems to showcase your hands-on technical skills.
Before

Maintain production equipment and machinery to ensure operational efficiency.

After

Repaired 15 critical production machines, reducing downtime by 30% and increasing overall equipment effectiveness (OEE) from 75% to 88% within 6 months, saving the company $250,000 in potential lost production.

#28: Inspected

In manufacturing, 'Inspected' conveys a proactive approach to quality control. You might say you inspected components, inspected machinery, or inspected finished products. This verb highlights your attention to detail and commitment to maintaining high standards in production processes.
Before

Maintain quality control standards for manufacturing processes and finished products.

After

Inspected 500+ manufactured units daily, implementing a new 15-point quality checklist that reduced defect rates by 18% and improved customer satisfaction scores from 3.7 to 4.2 out of 5 within 6 months.

#29: Fabricated

In manufacturing, 'Fabricated' is a powerful alternative to 'Maintain' when describing your role in creating or assembling products. This verb emphasizes your active involvement in the production process, showcasing your hands-on skills and technical expertise. You might say you fabricated components, fabricated prototypes, or fabricated custom solutions to highlight your manufacturing capabilities.
Before

Maintained production line equipment and tools.

After

Fabricated custom tooling for production line, reducing equipment downtime by 30% and increasing overall productivity by 15% across three manufacturing facilities, resulting in $500,000 annual cost savings.

#30: Assembled

In manufacturing, 'Assembled' conveys hands-on involvement and technical skill. You might say you assembled components, assembled production lines, or assembled custom machinery. This action verb highlights your ability to bring separate parts together into functional units, showcasing your attention to detail and technical prowess.
Before

Maintained production line equipment and machinery.

After

Assembled and optimized 3 high-speed production lines, increasing overall output by 27% and reducing equipment downtime by 40% through strategic placement of components and implementation of predictive maintenance protocols.

Technology

#31: Debugged

In the technology industry, 'Debugged' is a powerful alternative to 'Maintain' when describing your problem-solving skills. You might say you debugged software, debugged networks, or debugged hardware issues. This verb showcases your technical expertise and ability to identify and resolve complex problems.
Before

Maintain software systems and troubleshoot issues

After

Debugged critical software bugs in the company's e-commerce platform, reducing system crashes by 75% and improving customer satisfaction scores from 3.2 to 4.8 out of 5. Collaborated with cross-functional teams to implement long-term fixes, resulting in a 30% decrease in customer support tickets.

#32: Patched

In the technology industry, 'Patched' conveys a proactive approach to system maintenance and security. It suggests you've identified vulnerabilities, developed solutions, and implemented fixes. You might say you patched software, patched networks, or patched operating systems to highlight your technical problem-solving skills.
Before

Maintained computer systems and software.

After

Patched 17 critical vulnerabilities in enterprise software, reducing security incidents by 68% and saving the company an estimated $1.2 million in potential breach costs over 6 months.

#33: Upgraded

In the technology industry, 'Upgraded' conveys proactive improvement and modernization. You might say you upgraded systems, upgraded infrastructure, or upgraded software to highlight your ability to enhance existing technologies. This verb demonstrates your commitment to keeping pace with rapid technological advancements.
Before

Maintain software systems and ensure they are running smoothly

After

Upgraded legacy software systems to cloud-based solutions, reducing downtime by 30% and improving processing speed by 45% for 5,000+ users across 3 departments

#34: Configured

In the technology industry, 'Configured' is a powerful alternative to 'Maintain' when describing system setup or customization tasks. It implies a more active role in tailoring technology solutions to specific needs. You might say you configured networks, configured software parameters, or configured hardware components to showcase your technical expertise.
Before

Maintained server infrastructure for the company

After

Configured and optimized server infrastructure, reducing system downtime by 35% and improving data processing speeds by 28%, resulting in enhanced productivity for 200+ users across 3 departments

#35: Troubleshot

In the technology industry, 'Troubleshot' is a powerful alternative to 'Maintain' when describing problem-solving activities. You might say you troubleshot network issues, debugged software errors, or resolved system conflicts. This verb showcases your ability to identify and fix complex technical problems, a highly valued skill in IT roles.
Before

Maintained computer systems and networks for the company.

After

Troubleshot and resolved 95% of critical network issues within 2 hours, reducing system downtime by 30% and saving the company an estimated $500,000 in potential lost revenue over 6 months.

Communication

#36: Conveyed

Swap 'Maintain' for 'Conveyed' to showcase your communication prowess. This verb emphasizes your ability to transmit complex information effectively. You might say you conveyed strategies, conveyed feedback, or conveyed project updates, highlighting your role in information exchange.
Before

Maintain communication channels between departments to ensure smooth operations

After

Conveyed critical project updates to cross-functional teams, resulting in 30% faster decision-making processes and a 25% reduction in miscommunication-related delays. Implemented weekly status reports and bi-weekly stakeholder meetings, improving overall project transparency by 40%.

#37: Articulated

When showcasing your communication skills, 'Articulated' can be a powerful alternative to 'Maintain'. You might say you articulated strategies, articulated concerns, or articulated complex ideas. This verb emphasizes your ability to express thoughts clearly and effectively, which is crucial in roles requiring strong interpersonal skills.
Before

Maintain communication with team members and clients

After

Articulated complex project requirements to cross-functional teams, resulting in a 30% reduction in misunderstandings and a 25% increase in on-time project deliveries across 15 high-priority initiatives

#38: Negotiated

Using 'Negotiated' on your resume showcases your communication prowess and ability to find mutually beneficial solutions. This verb implies you've successfully navigated complex discussions, whether you've negotiated contracts, resolved conflicts, or brokered deals. It's particularly impactful for roles requiring diplomacy, such as sales, management, or legal positions.
Before

Maintain relationships with clients and handle any issues that arise

After

Negotiated resolution of 15 complex client disputes, preserving $2.5M in annual contracts and improving client retention rate by 18%, while implementing a new conflict management protocol adopted company-wide

#39: Presented

Using 'Presented' on your resume showcases your ability to communicate complex information effectively. This verb is particularly impactful when describing how you've shared data, pitched ideas, or delivered training sessions. Consider using it to highlight instances where you've influenced decision-making through clear and persuasive communication.
Before

Maintain client relationships and provide regular updates

After

Presented quarterly performance reports to C-suite executives, resulting in a 15% increase in client retention and securing an additional $2M in annual revenue through improved communication and strategic recommendations

#40: Clarified

Using 'Clarified' on your resume showcases your ability to simplify complex information. It's particularly effective when describing how you improved understanding of policies, processes, or data. You might say you clarified guidelines, clarified expectations, or clarified reporting metrics to demonstrate your communication skills.
Before

Maintain communication channels between departments to ensure smooth operations.

After

Clarified interdepartmental communication protocols, reducing misunderstandings by 40% and accelerating project completion times by 2 weeks on average. Implemented a streamlined messaging system used by 150+ employees across 5 departments, resulting in 30% faster issue resolution.

Leadership

#41: Guided

When showcasing leadership skills on your resume, replace 'Maintain' with 'Guided' to demonstrate your ability to direct and influence others. 'Guided' implies a more active, hands-on approach to leadership, suggesting you provided direction and support. Use this verb when describing how you led teams, mentored colleagues, or steered projects to successful outcomes.
Before

Maintain team productivity and ensure deadlines are met on projects

After

Guided cross-functional team of 12 to increase productivity by 30%, ensuring on-time delivery of 5 high-priority projects valued at $2.5M collectively, resulting in 15% boost in client satisfaction scores

#42: Empowered

Swap 'Maintain' for 'Empowered' to showcase your leadership prowess. While 'Maintain' suggests passive oversight, 'Empowered' implies active delegation and team development. You might say you empowered team members, empowered decision-making processes, or empowered innovative solutions.
Before

Maintain team morale and productivity

After

Empowered a team of 12 customer service representatives by implementing a peer mentoring program, resulting in a 27% increase in customer satisfaction scores and reducing employee turnover by 15% within six months

#43: Motivated

Using 'Motivated' instead of 'Maintain' on your resume showcases your leadership skills and ability to inspire others. It implies you took initiative to energize your team, rather than simply keeping things running. You might say you motivated team members, motivated stakeholders, or motivated cross-functional partners to highlight different aspects of your leadership experience.
Before

Maintain team morale and productivity during high-stress periods at work

After

Motivated a team of 12 to achieve 115% of quarterly targets during a company restructure, resulting in a 22% increase in overall department productivity and zero turnover

#44: Delegated

Replacing 'Maintain' with 'Delegated' on your resume showcases your leadership abilities. While 'Maintain' implies passive oversight, 'Delegated' demonstrates active management and trust in your team. Use this verb when you've assigned tasks, distributed workload, or empowered others to take on responsibilities.
Before

Maintain team productivity and ensure project deadlines are met regularly

After

Delegated tasks to a 12-member cross-functional team, increasing productivity by 28% and ensuring 100% on-time project delivery for 15 consecutive quarters, resulting in $2.3M cost savings

#45: Coached

Replacing 'Maintain' with 'Coached' on your resume can showcase your leadership abilities and mentoring skills. 'Coached' implies active guidance and development of others, which is particularly valuable in management roles. Use this verb when you've helped team members improve their skills, performance, or knowledge in a specific area.
Before

Maintained team productivity and quality standards

After

Coached a team of 12 junior developers, resulting in a 30% increase in code quality and a 25% reduction in bug reports over six months. Implemented weekly code reviews and pair programming sessions to foster continuous learning and collaboration.

Problem-Solving

#46: Resolved

When highlighting your problem-solving skills, replace 'Maintain' with 'Resolved' to showcase your ability to tackle challenges head-on. 'Resolved' implies you not only addressed issues but found effective solutions. This verb is particularly impactful when describing how you handled conflicts, fixed technical problems, or improved inefficient processes.
Before

Maintained customer complaints and addressed issues.

After

Resolved 95% of customer complaints within 24 hours by implementing a new ticketing system and training support team on conflict resolution techniques, resulting in a 30% increase in customer satisfaction scores.

#47: Analyzed

Replacing 'Maintain' with 'Analyzed' on your resume showcases your problem-solving abilities. While 'Maintain' suggests passive upkeep, 'Analyzed' implies active engagement in identifying issues and improving processes. You might say you analyzed data trends, system inefficiencies, or customer feedback to demonstrate your analytical prowess.
Before

Maintained database of client information and resolved issues as they arose.

After

Analyzed client database for inefficiencies, identifying and resolving 37 recurring issues, which reduced client complaints by 42% and improved data accuracy from 89% to 98% within 3 months.

#48: Investigated

When you're highlighting problem-solving skills, 'Investigated' can be more impactful than 'Maintain.' You might say you investigated discrepancies, investigated system failures, or investigated customer complaints. This verb showcases your analytical approach and proactive attitude in addressing issues.
Before

Maintained customer complaint logs and responded to inquiries.

After

Investigated 150+ customer complaints over 6 months, identifying 3 recurring issues and implementing solutions that reduced complaint volume by 35% and improved customer satisfaction scores from 3.2 to 4.5 out of 5.

#49: Addressed

On a resume, 'Addressed' showcases your problem-solving skills more effectively than 'Maintain'. It implies proactive resolution of issues rather than passive upkeep. You might say you addressed inefficiencies, addressed customer concerns, or addressed compliance gaps, demonstrating your ability to tackle challenges head-on.
Before

Maintain customer satisfaction levels and handle complaints as they arise

After

Addressed declining customer satisfaction by implementing a 24-hour response policy and personalized follow-up system, resulting in a 30% increase in positive feedback and a 15% reduction in repeat complaints within 3 months

#50: Solved

Using 'Solved' on your resume demonstrates your ability to tackle challenges head-on. It's particularly effective for roles that require strong problem-solving skills, such as project management or engineering. You might say you solved bottlenecks, solved customer complaints, or solved technical glitches to showcase your proactive approach.
Before

Maintained customer service standards and addressed issues

After

Solved recurring customer complaints by implementing a new ticketing system, reducing response time by 40% and increasing customer satisfaction scores from 3.2 to 4.7 out of 5 within 6 months

Technical

#51: Programmed

When showcasing your technical skills, 'Programmed' is a powerful alternative to 'Maintain.' This verb demonstrates your ability to create, develop, and implement software solutions. You might say you programmed algorithms, programmed interfaces, or programmed automated systems to highlight your coding expertise.
Before

Maintained software systems for the company

After

Programmed a custom inventory management system using Python, reducing stock discrepancies by 47% and improving order fulfillment speed by 3.2 days on average for a client base of 500+ retailers

#52: Engineered

Replacing 'Maintain' with 'Engineered' on your resume can showcase your proactive and innovative approach to technical challenges. Engineers don't just maintain systems; they design, develop, and optimize them. This verb choice emphasizes your ability to create solutions, improve processes, or build new systems from the ground up.
Before

Maintained database systems and software applications for the company.

After

Engineered a scalable database architecture that reduced query response time by 40% and increased system uptime to 99.99%, supporting a 3x growth in user base while decreasing infrastructure costs by 25% over 18 months.

#53: Designed

When showcasing technical skills, 'Designed' can be a powerful alternative to 'Maintain.' It implies innovation and problem-solving, crucial in tech roles. You might say you designed systems, algorithms, or user interfaces to highlight your creative technical contributions.
Before

Maintain database systems and ensure proper functioning of IT infrastructure

After

Designed and implemented a scalable NoSQL database system, reducing query response time by 40% and supporting a 300% increase in concurrent users for a high-traffic e-commerce platform

#54: Implemented

When showcasing your technical skills, 'Implemented' can be a powerful alternative to 'Maintain.' This action verb demonstrates your ability to introduce new systems, processes, or technologies. You might say you implemented software solutions, implemented network upgrades, or implemented security protocols.
Before

Maintained the company's IT infrastructure and systems.

After

Implemented a cloud-based IT infrastructure, migrating 50+ on-premises servers to AWS, resulting in a 30% reduction in operational costs and 99.9% uptime for critical systems across 3 global offices.

#55: Integrated

In technical roles, 'Integrated' showcases your ability to combine systems or technologies seamlessly. It's more dynamic than 'Maintain,' emphasizing your proactive approach to enhancing existing infrastructures. You might say you integrated databases, integrated APIs, or integrated cloud services to highlight your technical prowess.
Before

Maintain database systems and ensure smooth operation of IT infrastructure

After

Integrated disparate database systems into a unified platform, reducing query time by 40% and improving data consistency across 3 departments, while optimizing IT infrastructure to support a 25% increase in concurrent users