Popular
#1: Authored
Using 'Authored' on your resume elevates your writing contributions beyond simple composition. It implies a higher level of ownership and creative input, particularly suitable for long-form content or published works. You might say you authored a white paper, authored a book chapter, or authored a research publication.
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reports and articles for the company newsletter and website
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12 industry-leading white papers, increasing website traffic by 45% and generating 200+ qualified leads for sales team within 6 months#2: Composed
Using 'Composed' on your resume elevates your writing skills beyond basic documentation. It suggests a higher level of creativity and expertise, particularly useful for content creators, journalists, or marketing professionals. You might say you composed articles, press releases, or social media campaigns to highlight your ability to craft compelling narratives.
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content for company website and social media platforms.
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50+ engaging blog posts and social media content, increasing website traffic by 35% and generating 10,000+ new followers across platforms in 6 months.#3: Drafted
Use 'Drafted' to showcase your ability to create initial versions of important documents. This verb implies a higher level of responsibility and strategic thinking than simply 'Wrote'. It's particularly effective for roles in legal, policy, or content creation fields where you might draft proposals, contracts, or marketing copy.
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reports and memos for the management team as needed
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15+ comprehensive policy proposals, resulting in 3 being adopted company-wide, impacting 5,000+ employees and reducing HR complaints by 22% within 6 months#4: Penned
Using 'Penned' on your resume elevates your writing accomplishments beyond basic documentation. It's particularly effective for creative roles, such as copywriting or journalism. You might say you penned articles, penned scripts, or penned press releases to showcase your ability to craft compelling content.
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articles for company blog about various industry topics and trends.
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50+ high-engagement articles for company blog, increasing readership by 75% and generating 10,000+ new leads within 6 months through targeted industry analysis and trend forecasting.#5: Crafted
Swap 'Wrote' for 'Crafted' to showcase your creative and strategic approach to writing tasks. 'Crafted' implies thoughtful composition, whether you're crafting marketing copy, technical documentation, or business proposals. This verb works well for content creators, technical writers, and communications professionals looking to emphasize their skill in producing polished, impactful written materials.
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content for company website and social media platforms regularly.
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compelling content for company website and social media platforms, increasing user engagement by 45% and driving a 30% boost in lead generation over six months. Developed a cohesive brand voice across all channels, resulting in a 25% improvement in brand recognition scores.#6: Created
Using 'Created' on your resume can showcase your innovative and productive nature. It's particularly effective for roles in content creation, product development, or project management. You might say you created strategies, prototypes, or campaigns to highlight your ability to bring new ideas to life.
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reports and articles for the company newsletter and website
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engaging content strategy, resulting in 40% increase in newsletter subscriptions and 25% boost in website traffic within 6 months. Developed 15 high-performing articles that were shared over 5,000 times across social media platforms.#7: Developed
Swap 'Wrote' for 'Developed' when you've created something substantial from scratch. This verb implies a more involved process, perfect for showcasing complex projects or initiatives. You might say you developed strategies, software, or training programs to highlight your innovative contributions.
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reports and presentations for the marketing team and clients
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comprehensive market analysis reports that increased client retention by 25%, resulting in $2M additional annual revenue and became the company's standard reporting template#8: Produced
Using 'Produced' on your resume conveys a sense of creation and tangible output. It's particularly effective for creative roles, content development, or project management positions. You might say you produced reports, multimedia content, or marketing campaigns to showcase your ability to generate impactful deliverables.
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reports and presentations for management team and clients regularly
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15 comprehensive quarterly reports and 5 client-facing presentations, resulting in a 30% increase in project approval rates and $2M in additional funding for key initiatives#9: Generated
When you've created content, ideas, or results, 'Generated' can be a powerful alternative to 'Wrote'. This verb suggests productivity and innovation, making it particularly effective for creative or technical roles. You might say you generated reports, generated solutions, or generated revenue to showcase your ability to produce valuable outcomes.
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content for company blog and social media accounts regularly
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50+ engaging blog posts and 200 social media updates, increasing website traffic by 35% and boosting follower engagement rates from 2% to 7% across platforms within 6 months#10: Formulated
Use 'Formulated' to showcase your strategic thinking and problem-solving skills. This verb implies a methodical approach to creating solutions, policies, or strategies. You might say you formulated plans, formulated strategies, or formulated recommendations, emphasizing your ability to develop well-thought-out ideas.
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reports on customer feedback and suggested improvements to management
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data-driven strategy based on 1,000+ customer feedback reports, resulting in 3 key product improvements that increased customer satisfaction scores by 22% over 6 months#11: Designed
Using 'Designed' on your resume showcases your creative and strategic abilities. It's particularly effective for roles in product development, UX/UI, or marketing where you've conceptualized solutions. You might say you designed campaigns, prototypes, or systems to highlight your innovative contributions.
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marketing materials for company's new product line launch campaign
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comprehensive marketing strategy for new product line, resulting in 45% increase in launch-day sales and 30% higher social media engagement compared to previous campaigns. Led cross-functional team of 8 to create cohesive messaging across digital and print platforms.#12: Constructed
Using 'Constructed' on your resume conveys a sense of creation and design, particularly useful in fields like engineering, architecture, or project management. It suggests you built something from the ground up, whether that's a physical structure, a complex system, or a comprehensive plan. This verb can elevate your resume by highlighting your ability to create, organize, and bring ideas to fruition.
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reports on project progress and presented findings to management team
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comprehensive monthly project reports, analyzing 15 key performance indicators, resulting in 30% faster decision-making by senior management and successful completion of $2M initiative ahead of schedule#13: Prepared
Use 'Prepared' to demonstrate your ability to create professional documents and materials. This verb conveys a sense of thoroughness and attention to detail, especially in roles requiring report writing or content creation. You might say you prepared reports, prepared presentations, or prepared training materials to showcase your organizational and communication skills.
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reports and presentations for management team and clients
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15 comprehensive quarterly reports and 8 client-facing presentations, resulting in a 30% increase in project approvals and a 25% boost in client retention rates over 12 months#14: Compiled
Compiled is a powerful alternative to Wrote when describing data aggregation or information synthesis. You might say you compiled research findings, compiled financial reports, or compiled customer feedback. This verb emphasizes your ability to gather and organize diverse information into a cohesive whole, which is valuable in many analytical and research-oriented roles.
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reports on market trends for the marketing department
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comprehensive quarterly market trend reports, synthesizing data from 15+ sources, resulting in a 30% increase in targeted marketing campaign effectiveness and $2M additional revenue#15: Documented
When you've meticulously recorded processes, procedures, or findings, 'Documented' is a powerful alternative to 'Wrote.' This verb showcases your attention to detail and ability to create thorough records. In technical roles, you might say you documented code, in project management you could have documented workflows, or in research you may have documented experimental results.
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reports about project progress and presented them to management
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and analyzed project milestones, risks, and resource allocation, producing weekly reports that improved decision-making efficiency by 30% and allowed leadership to reallocate $500,000 in resources to high-priority initiativesBusiness
#16: Strategized
In the business world, 'Strategized' conveys a higher level of planning and foresight than simply 'Wrote.' You might say you strategized initiatives, campaigns, or business plans. This verb implies a more comprehensive approach to problem-solving and decision-making, which is highly valued in corporate environments.
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reports and presentations for quarterly business reviews and meetings.
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and implemented a data-driven quarterly review process, resulting in 30% faster decision-making and $2M in cost savings across 5 departments. Presented findings to C-suite executives, leading to adoption of 3 key operational changes.#17: Pitched
In the business world, 'Pitched' conveys more initiative and persuasion than 'Wrote'. It suggests you've crafted and presented ideas to decision-makers, not just documented information. Use 'Pitched' when you've proposed business strategies, marketing campaigns, or investment opportunities to stakeholders.
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reports and presentations for management about company performance and strategies
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innovative cost-cutting strategy to C-suite executives, resulting in 15% reduction in operational expenses and $2.3M annual savings; created and presented 12 quarterly performance reports to board of directors#18: Negotiated
In business contexts, 'Negotiated' conveys strategic communication and deal-making skills. It suggests you've brokered agreements, secured favorable terms, or resolved conflicts. Use this verb when highlighting your ability to create win-win scenarios or drive business outcomes through persuasive dialogue.
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contracts and agreements for various business deals and partnerships.
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15 high-value contracts worth $10M+ annually, securing favorable terms that reduced corporate risk exposure by 30% and increased profit margins by 12% across three key business units.#19: Presented
In business, 'Presented' conveys a more active and impactful role than 'Wrote'. It suggests you communicated ideas directly to stakeholders, potentially influencing decisions. Use 'Presented' when you've delivered reports, pitched ideas, or showcased data to colleagues, clients, or executives.
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reports on market trends for the executive team
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quarterly market trend analyses to C-suite executives, resulting in a 15% increase in strategic investment decisions and contributing to a $2.5M revenue growth in emerging markets#20: Analyzed
In business roles, 'Analyzed' conveys a deeper level of engagement with data and information than simply 'Wrote'. You might say you analyzed market trends, financial statements, or competitor strategies. This verb showcases your ability to interpret complex information and derive meaningful insights, a crucial skill in business decision-making.
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reports on market trends for the executive team
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market trends and competitor strategies, producing bi-weekly reports that informed executive decisions, resulting in a 15% increase in market share and $2.3M additional revenue over 6 monthsEducation
#21: Instructed
In the education industry, 'Instructed' conveys active teaching and leadership. It implies you guided students, led workshops, or mentored colleagues. This verb showcases your ability to impart knowledge and manage classroom dynamics effectively.
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lesson plans and taught students in various subjects.
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120+ high school students in advanced biology, developing innovative lab experiments that increased state test scores by 15% and sparked a 30% rise in science fair participation.#22: Curricularized
In education, 'Curricularized' showcases your ability to transform raw information into structured learning materials. It's more than just writing; it implies designing, organizing, and adapting content for educational purposes. You might say you curricularized lesson plans, student assessments, or entire course programs.
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lesson plans and materials for high school English classes
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comprehensive English literature program for grades 9-12, aligning 85% of content with Common Core standards and increasing student engagement by 40% through interactive digital elements#23: Lectured
In the education industry, 'Lectured' conveys a more authoritative and engaging role than simply 'Wrote'. It suggests you delivered content orally, interacted with students, and potentially developed course materials. Consider using 'Lectured' when describing teaching experiences, guest speaking engagements, or professional development sessions you've led.
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lesson plans and materials for undergraduate biology courses.
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on molecular biology to 200+ undergraduates, developing interactive course materials that increased average test scores by 15% and reduced drop-out rates from 12% to 5% over two semesters.#24: Educated
In the education industry, 'Educated' packs more punch than 'Wrote' on your resume. It showcases your ability to impart knowledge, not just create content. Use 'Educated' when you've taught courses, led workshops, or developed curricula that directly impacted learners.
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lesson plans and materials for high school English classes
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150+ high school students annually, developing innovative English curriculum that increased average test scores by 18% and improved college acceptance rates by 22% over three years#25: Mentored
In education, 'Mentored' conveys a more nurturing and developmental role than 'Wrote'. It suggests you guided students, shaped curricula, or fostered professional growth in colleagues. Use this verb when you've had a direct impact on others' learning or career paths.
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lesson plans and helped students with their assignments.
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30+ high school students, developing personalized learning strategies that increased average test scores by 15% and improved college acceptance rates from 75% to 92% over two academic years.Media and Communications
#26: Scripted
In the Media and Communications industry, 'Scripted' conveys a higher level of creativity and precision than 'Wrote'. You might say you scripted dialogue, scripted narratives, or scripted commercials. This verb suggests a more intentional and structured approach to content creation, which is valuable in fields like screenwriting, advertising, and broadcast journalism.
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content for various media platforms and communication channels.
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15 compelling 30-second radio commercials, resulting in a 25% increase in client engagement and generating $100,000 in additional revenue for a major telecommunications company over a 3-month campaign.#27: Editorialized
In media and communications, 'Editorialized' conveys a more nuanced skill set than simply 'Wrote'. It implies you shaped content with a specific perspective or angle, crucial for opinion pieces or branded content. You might say you editorialized articles, press releases, or social media campaigns to align with editorial guidelines or brand voice.
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articles for the company blog and social media accounts.
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50+ thought leadership articles, increasing blog traffic by 75% and generating 10,000+ social media shares across LinkedIn and Twitter, positioning the company as an industry thought leader in sustainable technology.#28: Publicized
In media and communications, 'Publicized' conveys a more proactive approach than 'Wrote.' It suggests you've actively promoted content, managed public relations, or disseminated information to a wider audience. You might say you publicized press releases, publicized company achievements, or publicized marketing campaigns.
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articles for the company blog and social media accounts
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company initiatives through 50+ engaging articles, resulting in a 30% increase in social media followers and 25% boost in website traffic over 6 months#29: Narrated
In the Media and Communications industry, 'Narrated' can be a powerful alternative to 'Wrote' on your resume. This verb suggests a more dynamic, auditory experience, perfect for describing voiceover work, podcast creation, or storytelling roles. You might say you narrated documentaries, narrated audiobooks, or narrated promotional content to showcase your vocal and storytelling abilities.
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scripts for various company podcasts and video content projects.
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50+ episodes of company's flagship podcast, increasing listenership by 35% and securing sponsorship deals worth $100,000 annually. Collaborated with content team to refine scripts, ensuring engaging and accessible storytelling for a diverse audience of 500,000+ monthly listeners.#30: Transcribed
In media and communications, 'Transcribed' showcases precision and attention to detail. You might say you transcribed interviews, audio files, or video content. This verb demonstrates your ability to convert spoken words into accurate written documents, a valuable skill in journalism, podcasting, and content creation.
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notes during interviews and meetings for team members
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50+ hours of audio interviews for award-winning podcast series, ensuring 99.8% accuracy and reducing post-production editing time by 30%, while meeting tight weekly deadlinesTechnology
#31: Programmed
In the technology industry, 'Programmed' is a powerful alternative to 'Wrote' when describing software development tasks. It conveys technical expertise and emphasizes your hands-on coding skills. You might say you programmed algorithms, programmed interfaces, or programmed database solutions to showcase your specific contributions.
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code for company website and maintained it regularly.
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responsive front-end interface for e-commerce platform, reducing load time by 40% and increasing conversion rates by 15%. Implemented automated testing suite, cutting bug reports by 60% and improving overall site reliability.#32: Coded
In the technology industry, 'Coded' is a powerful alternative to 'Wrote' when describing software development tasks. It precisely conveys your technical skills and the nature of your work. You might say you coded algorithms, coded interfaces, or coded databases to highlight specific areas of expertise.
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programs for the company's software products and applications
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scalable microservices architecture, reducing API response time by 40% and increasing system throughput by 2.5x, supporting 500,000 daily active users across 3 enterprise client platforms#33: Architected
In the technology industry, 'Architected' conveys a higher level of strategic planning and system design than 'Wrote'. You might say you architected software solutions, architected network infrastructures, or architected data pipelines. This verb emphasizes your role in creating the overarching structure and framework of complex systems.
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code for a new software application for the company
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a scalable microservices-based application, reducing system latency by 40% and increasing user capacity from 10,000 to 50,000 concurrent users, while collaborating with cross-functional teams to align with business objectives#34: Engineered
In the technology industry, 'Engineered' conveys a higher level of technical expertise than 'Wrote'. It suggests you architected complex systems, not just coded them. Use 'Engineered' when you've designed innovative solutions, created scalable frameworks, or developed cutting-edge algorithms.
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code for the company's main software product and fixed bugs.
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a scalable microservices architecture for the company's flagship software, reducing system downtime by 40% and accommodating a 3x increase in concurrent users, while implementing automated testing that caught 95% of bugs pre-release.#35: Debugged
In the technology industry, 'Debugged' is a potent alternative to 'Wrote' when describing problem-solving activities. You might say you debugged code, debugged systems, or debugged network issues. This verb showcases your technical troubleshooting skills and attention to detail, which are highly valued in tech roles.
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code to fix bugs in the software application
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critical system errors, reducing application crashes by 75% and improving user retention rate from 68% to 92% over 3 months, resulting in $500,000 annual revenue increaseCreative Writing
#36: Imagined
Replacing 'Wrote' with 'Imagined' can elevate your creative writing experience on a resume. 'Imagined' suggests a higher level of originality and innovative thinking, which are prized in creative fields. You might say you imagined characters, imagined plotlines, or imagined entire worlds to showcase your creative prowess.
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stories for the company blog on a weekly basis
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and crafted 52 unique short stories for company blog, increasing readership by 73% and generating 150,000+ social media shares across platforms#37: Invented
When showcasing your creative writing skills, 'Invented' can be a powerful alternative to 'Wrote'. This verb emphasizes your ability to create original content, characters, or storylines. You might say you invented compelling narratives, invented unique fictional worlds, or invented fresh writing techniques.
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stories for the company blog and social media platforms
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12 original short stories that increased blog readership by 35% and social media engagement by 50%, resulting in 10,000 new followers across platforms and a 20% boost in product inquiries from potential customers#38: Conceptualized
When showcasing your creative writing skills, 'Conceptualized' elevates your resume by emphasizing your ability to generate original ideas. This powerful verb suggests you're not just writing, but crafting innovative concepts from scratch. Use it to highlight your role in developing story ideas, characters, or unique narrative structures.
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articles for the company blog on various industry topics
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and executed 12 thought-provoking story arcs for a fantasy novel series, resulting in a 30% increase in publisher interest and a multi-book deal valued at $150,000#39: Fictionalized
Using 'Fictionalized' on your resume showcases your ability to create original narratives, a key skill in creative writing. This verb demonstrates your capacity to transform ideas into engaging stories, whether for novels, screenplays, or marketing content. It also implies a level of imagination and storytelling prowess that can be valuable in various creative industries.
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stories for a local newspaper and online publication regularly.
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12 short stories for a regional newspaper, increasing readership by 15% and garnering 3 local literary awards. Adapted 2 stories into screenplays, one of which was optioned by an independent film studio.#40: Visualized
Using 'Visualized' on your resume can showcase your creative writing skills and ability to bring ideas to life. It implies a deeper level of engagement with the writing process, suggesting you can conceptualize complex ideas before putting them on paper. This verb is particularly effective for roles in content creation, marketing, or any position where imaginative storytelling is valued.
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articles for the company blog on various industry topics
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and crafted 15 high-impact blog posts, increasing readership by 45% and generating 2,000+ social media shares, elevating the company's thought leadership status in the industryPersuasive Communication
#41: Convinced
Replacing 'Wrote' with 'Convinced' on your resume showcases your persuasive communication skills. This action verb demonstrates your ability to influence others and drive decision-making. Use 'Convinced' when you've changed minds, secured buy-in, or swayed opinions through your written or verbal communication.
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emails to stakeholders about new company policies and procedures
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85% of 500+ stakeholders to adopt new company policies within 3 months, reducing policy-related inquiries by 60% and improving operational efficiency through clear, persuasive email communications and targeted follow-ups#42: Influenced
When highlighting your persuasive communication skills, replace 'Wrote' with 'Influenced' to showcase your ability to drive change through writing. This verb choice emphasizes your power to shape opinions, guide decisions, or motivate action. You might say you influenced policy, influenced stakeholders, or influenced public opinion.
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articles for company blog about new product features
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20% increase in product adoption by authoring 15 persuasive blog posts, effectively communicating new features to 50,000+ customers and addressing common pain points, resulting in 500+ positive user testimonials#43: Advocated
Using 'Advocated' instead of 'Wrote' on your resume showcases your ability to influence and drive change. It implies you've championed ideas, not just recorded them. This verb is particularly effective when describing roles where you've pushed for policy changes, promoted new initiatives, or represented client interests.
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reports and presentations for management about company policies
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for policy reforms, presenting data-driven reports to C-suite executives, resulting in 30% increase in employee satisfaction and 15% reduction in turnover within 6 months#44: Persuaded
Replacing 'Wrote' with 'Persuaded' on your resume showcases your ability to influence others through writing. This verb choice is particularly effective for roles in marketing, sales, or public relations. You might say you persuaded clients, persuaded stakeholders, or persuaded management, emphasizing your communication impact.
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emails to clients about our new product offerings
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70% of targeted clients to upgrade services through compelling email campaign, resulting in $500,000 additional annual revenue and 25% increase in customer retention rate#45: Articulated
When showcasing your persuasive communication skills, 'Articulated' can be more impactful than 'Wrote'. It implies clear expression and effective conveyance of complex ideas. You might say you articulated strategies, articulated vision, or articulated client needs, emphasizing your ability to communicate persuasively in various professional contexts.
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reports and presentations for senior management on project progress
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complex project milestones and risk assessments to C-suite executives, resulting in 30% faster decision-making and securing an additional $2M in funding for critical initiatives across 3 departmentsResearch and Analysis
#46: Investigated
Replacing 'Wrote' with 'Investigated' on your resume showcases your research and analytical skills. You might say you investigated trends, investigated discrepancies, or investigated market opportunities. This verb choice emphasizes your ability to dig deep, analyze data, and uncover valuable insights.
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reports on market trends for the sales team
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market trends and consumer behavior patterns, generating 12 data-driven reports that led to a 15% increase in sales team's conversion rate and identified 3 new high-potential market segments for product expansion#47: Synthesized
Replacing 'Wrote' with 'Synthesized' on your resume showcases your ability to combine and analyze complex information. This verb is particularly effective for roles in research, data analysis, or content creation. You might say you synthesized findings, synthesized data, or synthesized market trends to highlight your analytical skills.
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reports on market trends for management team review
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complex market data into actionable insights, resulting in a 15% increase in successful product launches and reducing decision-making time by 30% for senior management across 3 key business units#48: Evaluated
Using 'Evaluated' on your resume showcases your analytical skills and critical thinking abilities. This verb implies a deeper level of engagement than simply 'Wrote,' suggesting you assessed information, drew conclusions, and potentially made recommendations. You might say you evaluated market trends, evaluated project feasibility, or evaluated team performance to demonstrate your research and analysis prowess.
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reports on customer feedback for the management team
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500+ customer feedback responses, identifying 3 key improvement areas that led to a 15% increase in customer satisfaction scores and informed product development strategy for Q3#49: Examined
Replacing 'Wrote' with 'Examined' on your resume can showcase your analytical skills. 'Examined' implies a deeper level of engagement with information, suggesting you critically evaluated data or documents. This verb is particularly effective when describing roles involving research, quality assurance, or investigative work.
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reports on customer feedback for the management team
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500+ customer feedback reports, identifying 3 recurring issues that led to a 15% decrease in customer complaints after implementing targeted solutions. Presented findings to C-suite executives, resulting in company-wide policy changes.#50: Interpreted
Using 'Interpreted' on your resume showcases your analytical skills and ability to derive meaning from complex data. It's particularly effective for roles in research, data analysis, or any position requiring deep understanding of information. You might say you interpreted survey results, market trends, or legal documents to demonstrate your expertise in extracting valuable insights.
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reports based on data collected from various sources
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data from 50+ sources to produce comprehensive market analysis reports, identifying 3 emerging trends that led to a 15% increase in client acquisition for our B2B servicesTechnical Writing
#51: Simplified
Using 'Simplified' on your resume showcases your ability to distill complex information into clear, concise content. For technical writers, this verb demonstrates your skill in making intricate concepts accessible to diverse audiences. You might say you simplified documentation, simplified user guides, or simplified technical specifications.
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technical documentation for software products and internal processes
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complex software documentation, reducing user support tickets by 30% and accelerating onboarding for 500+ new employees. Condensed 50-page technical manual into a user-friendly 10-page quick start guide, increasing product adoption rates by 25%.#52: Clarified
Replace 'Wrote' with 'Clarified' to showcase your technical writing skills. This verb emphasizes your ability to simplify complex information, making it accessible to diverse audiences. You might say you clarified procedures, clarified requirements, or clarified technical concepts in your role.
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technical documentation for software products and internal processes.
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complex software functionality in user manuals, reducing support tickets by 30% and accelerating new user onboarding from 2 weeks to 5 days. Streamlined internal process documentation, improving cross-team collaboration efficiency by 25%.#53: Detailed
When showcasing technical writing skills, 'Detailed' can be a powerful alternative to 'Wrote.' This verb emphasizes precision and thoroughness, key qualities in technical documentation. You might say you detailed specifications, detailed procedures, or detailed user manuals to highlight your ability to create comprehensive technical content.
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technical documentation for software products and internal systems
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15 complex software specifications and 3 user manuals, reducing support tickets by 30% and accelerating new employee onboarding by 2 weeks for a team of 50 developers#54: Specified
When showcasing technical writing skills, 'Specified' can be more impactful than 'Wrote'. This verb emphasizes precision and detail-oriented work, crucial in technical documentation. You might say you specified requirements, protocols, or system architectures to highlight your expertise in creating clear, concise technical content.
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technical documentation for software products and internal processes.
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comprehensive API documentation for 3 major software releases, reducing developer onboarding time by 40% and decreasing support tickets by 25% through improved clarity and accuracy of technical instructions.#55: Diagrammed
Using 'Diagrammed' on your resume showcases your technical writing and visualization skills. It implies you can translate complex information into easily understandable visual formats. This verb is particularly effective for roles in technical writing, UX design, or process improvement where clear communication of complex ideas is crucial.
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technical documentation for software products and internal processes.
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15 complex software processes, reducing user support tickets by 30% and onboarding time for new developers by 2 weeks. Created visual guides for 3 flagship products, increasing customer satisfaction scores from 7.2 to 8.5.