In your resume, highlight any experience with customer service along with technical skills. Support roles need both. Add any times you solved a technical issue or made a customer happy. These stories can prove you are right for the job.

Understand the tools and systems the industry uses. On your resume, show that you know these well or are ready to learn. Being prepared to handle industry-specific technology is a big plus.

For a technical support role, show times when you were good at explaining tech problems in simple terms. This skill is key for helping people who are not tech-savvy. Also, mention any tools or scripting languages you are skilled with, as automation is becoming important in technical support.

Also, if you improved any support processes or helped with reducing downtime, make sure to include this. Employers look for people who can make things efficient. This can set you apart from others.

Get the hiring manager's attention by making your resume fit the tech support role well. Think about what you did in past jobs that is like tech support work. Show how you used tech skills to help a company.

• For tech skills, point out software or tools you're good at using. Say how you solved tech issues with these. Example: Improved system uptime by 20% through regular maintenance of networked computers using Norton Utilities.
• If you've been in charge before, list times you guided others. Mention how big the team was. Example: Led a team of 5 to quickly handle customer tech issues, boosting team response rate by 30%.
• If you're moving into tech support from a different job, match your old tasks to this job. Point out how you were good at explaining hard things in a simple way, or how you solved problems. Example: Utilized problem-solving skills to troubleshoot and resolve software conflicts for non-technical end users.

As a technical support specialist, your resume should show you have the right hard skills. These are the tools and technologies you know. You should put these in a skills section. This helps you pass the Applicant Tracking Systems (ATS) that many companies use.

• Technical troubleshooting
• Networking fundamentals
• Operating systems (like Windows, macOS, or Linux)
• Help desk software (such as Zendesk or ServiceNow)
• Remote desktop support tools
• Hardware diagnosis and repair skills
• Customer service platforms
• Database management
• Security software proficiency
• Scripting languages (like PowerShell or Bash)

Remember, you don't need all these skills for every job. Choose the ones that fit the job you want. If you are good at fixing computer issues, highlight technical troubleshooting. If you work well with network problems, show your networking fundamentals skill.

Some skills go in your work history, too. If you used help desk software at a past job, say it there. This shows how you used that skill. This is good for the ATS and shows your real experience.

As a technical support specialist, showing your impact with numbers can make your resume stand out. Numbers help hiring managers understand the value you bring to the table. Think about your past work and how you can quantify your achievements.

• Consider the number of support tickets you handle daily. An increase in the tickets you resolved can show your ability to manage a high volume of issues. For example, 'Managed and resolved an average of 50 support tickets per day, leading to a 20% increase in customer satisfaction.'
• Highlight any reductions in response time. If you helped cut down the time customers wait for help, that's a strong selling point. You could write, 'Reduced average customer response time from 30 minutes to 5 minutes.'
• Have you helped train other staff? Mention how many, like 'Trained 15 new technical support agents in the first quarter, improving team efficiency by 25%.'
• Did you implement a new system or process that saved time or money? Detail that savings, for instance, 'Implemented a new ticketing system that reduced time spent per issue by 10 minutes, saving the company over $50,000 annually.'
• If you were involved in customer retention, use percentages to describe the effect. For example, 'Contributed to a 5% increase in customer retention through dedicated support and troubleshooting.'

Use these ideas to dig into your experience and find the numbers that best showcase your abilities. Remember, even if you're unsure of the exact metrics, use estimates to give a clear picture of your impact.