15 Claims Adjuster Resume Examples for 2025

Navigating the job market as a claims adjuster requires a resume that reflects deep understanding of policy analysis, claim investigation, and negotiation. This article offers solid examples and expert guidance on building a resume that communicates your value to potential employers. You'll find straightforward tips from a seasoned hiring manager, tailored specifically for professionals in the claims adjustment sector, designed to elevate your job application to the next level.

  Compiled and approved by Liz Bowen
  Last updated on See history of changes

  Next update scheduled for

At a Glance

Here's a look at the top features of strong claims adjuster resumes.

  • Quantifying Impact With Numbers: The best resumes show impact with clear numbers. They include claims processed per day, percentage of claims resolved, average claim settlement time, and customer satisfaction ratings.

  • Matching Skills With Job Descriptions: Include skills you have that are also listed in the job description. Popular ones are policy interpretation, claims investigation, fraud detection, data analysis, and regulatory compliance.

  • Trends In Claims Management: Resumes now often mention technology skills because they're important. Phrases like claims software proficiency or digital claims filing are common.

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Where to place education

Put your education section after your experience if you have been working in claims for some time. This shows you have practical skills. But, if you recently finished a relevant course, like a degree in insurance studies, place it before your experience. It highlights your fresh knowledge.

For new graduates aiming to become claims adjusters, list your education first. This can include coursework that is directly related to handling insurance claims, like risk management or law.

Creating strong job narratives

Use simple language to describe accomplishments in adjusting claims. Instead of saying 'key stakeholder engagement', just say 'worked with policyholders and lawyers'. Make clear how you helped settle claims effectively.

List results like the number of claims processed or the value of claims managed. Numbers show your impact. Remember, in adjusting roles, details like this show your capability and success more than in many other jobs.

Ideal resume length

Keep your resume to one page if you have under ten years of experience in adjusting or similar roles. This makes your skills and achievements easy to scan. A two-page resume is good for those with a long history of claims work, offering space to detail all your expertise.

Focus on the most relevant information. For a claims role, emphasize case histories or large-scale claims you have managed. Leave out unrelated work and shorten older roles.

Highlighting claims expertise

Show your understanding of the adjuster's role by highlighting specific skills. Mention tools you use, like claims database software, and certifications, such as the CPCU. These details set you apart in this field.

Display your experience in claims scenarios. Briefly describe complex cases you've handled, like natural disaster claims, which show you can work under pressure. This experience is unique to adjusting and valuable to your resume.

Beat the resume screeners

When applying for jobs, your resume might first be seen by software before a person looks at it. This software is called an Applicant Tracking System (ATS). It helps hiring managers sort through many resumes fast. To get past the ATS, make sure your resume is clear and follows these tips.

  • Use job-related keywords like 'claims investigation' and 'policyholder' which are common in claims adjuster work. The ATS looks for these to see if you fit the job.
  • Write your work history in reverse-chronological order. Start with your current or most recent job as a claims adjuster. Then list the ones before it. This makes it easy for the ATS to understand your experience.

Remember to keep the format simple. Use standard headings like 'Work Experience' and 'Education.' Fancy designs or unusual titles can confuse the ATS. Your goal is to show the software that you have the skills and experience needed for the job, so it picks your resume for a person to read.

Customizing your resume

You need to show how your skills and experience meet what the job needs. Let the hiring manager see why you're a good fit for a claims adjuster role without using complex words. Here are ways to make your resume stand out.

  • Spotlight key skills – Show the technical abilities you have, like using claims software and understanding insurance regulations, which are crucial for handling claims effectively.
  • Focus on achievements – Share clear wins like how many claims you've settled or how much you reduced processing time, to show you're good at your job.
  • Show your career path – If you're coming from a different job, highlight your transferable skills. For example, if you've done customer service, this shows you can handle claimants well.

Avoid generic phrases

When you apply for a role as a claims adjuster, you should avoid using phrases that don't show your specific skills. Instead of saying 'hard-working' or 'team player,' give examples from your past work that prove these qualities. For instance, you could share how you managed a high volume of claims after a natural disaster, demonstrating both strong work ethic and teamwork.

Many people forget to match their resume with the job description. Look for keywords in the job posting and include them in your resume if they are relevant to your experiences. If the posting mentions 'claims investigation' or 'fraud detection,' and you have done these things, make sure they are clear in your resume.

Choose impactful verbs

When you're writing your resume as a claims adjuster, picking the right verbs can help you stand out. You want to show that you're someone who takes charge and gets results. Think about the tasks you do every day and how you can turn them into strong, clear actions on your resume.

Before you list your experiences, ask yourself: 'What did I do that made a difference?' This will help you choose verbs that highlight your impact. Here are some examples:

  • To show your expertise in reviewing claims, use verbs like evaluated, assessed, analyzed, investigated, and examined.
  • If you have experience in negotiating settlements, verbs like negotiated, mediated, settled, arbitrated, and resolved will demonstrate your skills.
  • To showcase your ability to work with customers, include verbs such as guided, advised, assisted, supported, and counseled.
  • For highlighting your efficiency and attention to detail, use processed, compiled, verified, documented, and organized.
  • To demonstrate your role in reducing company losses, verbs like mitigated, recovered, conserved, reduced, and saved are powerful choices.

Want inspiration for other action verbs you can use? Check out synonyms to commonly used action verbs like Orchestrated, Coordinate, Handling, Served, Advised.

Highlight your achievements

As you craft your claims adjuster resume, focus on showcasing your achievements rather than listing your job duties. Employers are looking for proof of how you add value and your ability to deliver results.

For instance:

  • Before: 'Managed a high volume of insurance claims.'
  • After: 'Efficiently processed over 100 insurance claims per month with a 98% customer satisfaction rating, leading to a 15% increase in claim resolution efficiency.'

Notice how the 'after' example gives a clear picture of your impact in the role. You don't just state what you did; you show how well you did it and the positive outcome it brought. That's what catches an employer's eye.

Important skills for claims adjusters

For a good resume, include the right skills. Here are some skills that are important for claims adjusters. You do not need to list all of them, just the ones that fit your experience and the job you want.

  • Claims processing
  • Insurance policies
  • Risk assessment
  • Data analysis
  • Fraud detection
  • Negotiation techniques
  • Legal compliance
  • Customer service software
  • Claims management systems
  • Medical terminology

Include these skills in a dedicated skills section or mention them in your job descriptions. This helps your resume get past Applicant Tracking Systems (ATS).

Also, think about the job you are applying for. If it is focused on medical claims, include medical terminology. If it is more about property claims, highlight risk assessment and fraud detection. Tailoring your resume makes it stronger.

Highlighting leadership growth

When you apply for jobs, it is important to show that you have grown in your career. If you have been a claims adjuster and moved up, or led a team, make sure to include that. Here are some ways to show your growth:

  • Include titles like 'Senior Claims Adjuster' or 'Claims Team Lead' to show progress.
  • List any awards or recognition you received for your leadership or performance.

Think about times you trained new staff or helped improve how claims are handled. These show leadership too. Use clear examples:

  • Mentored 5 new adjusters, leading to a 30% team efficiency increase.
  • Developed a new claims process that cut processing time by 15%.

Quantify your claims impact

As you reflect on your role as a claims adjuster, think about the specific ways you've made a difference. Numbers can show your impact clearly. For example, you might have improved claim processing times or reduced the number of unresolved claims. Here's how to use metrics:

  • Consider how many claims you've processed monthly, and if that number increased over time, show it. For example: 'Processed an average of 150 claims per month, a 20% increase over six months.'
  • Think about the accuracy of your claims assessments. Did you reduce the number of errors? For instance: 'Maintained a 98% accuracy rate in claims assessment over a year.'
  • Have you helped to reduce the time it takes to settle claims? Mention something like: 'Cut down claim resolution times by 30%, improving customer satisfaction.'
  • If you've implemented new procedures that saved the company money, state the amount. For example: 'Introduced a new claims review process that saved the company $10,000 annually.'
  • Consider the impact on customer support issues. Did your work lead to fewer calls or complaints? You might write: 'Reduced customer support calls by 25% through effective claim handling.'

Remember, if you're unsure about exact numbers, it's okay to give an estimated percentage or figure based on your knowledge. What's important is to show measurable achievements that reflect your contribution to efficiency and accuracy in claims management.

Tailoring for company size

If you are applying to large companies like State Farm or Allstate, focus on specific metrics and achievements. Use phrases like 'managed claims worth $X million' or 'reduced processing time by X%'. These companies value measurable results.

For small companies or startups, show your versatility and ability to handle multiple roles. You might include phrases like 'handled all aspects of claims from start to finish' or 'collaborated closely with a small team to improve processes'. This shows you can adapt and wear many hats.

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