15 Claims Adjuster Resume Examples for 2025

Navigating the job market as a claims adjuster requires a resume that reflects deep understanding of policy analysis, claim investigation, and negotiation. This article offers solid examples and expert guidance on building a resume that communicates your value to potential employers. You'll find straightforward tips from a seasoned hiring manager, tailored specifically for professionals in the claims adjustment sector, designed to elevate your job application to the next level.

  Compiled and approved by Liz Bowen
  Last updated on See history of changes

  Next update scheduled for

At a Glance

Here's a look at the top features of strong claims adjuster resumes.

  • Quantifying Impact With Numbers: The best resumes show impact with clear numbers. They include claims processed per day, percentage of claims resolved, average claim settlement time, and customer satisfaction ratings.

  • Matching Skills With Job Descriptions: Include skills you have that are also listed in the job description. Popular ones are policy interpretation, claims investigation, fraud detection, data analysis, and regulatory compliance.

  • Trends In Claims Management: Resumes now often mention technology skills because they're important. Phrases like claims software proficiency or digital claims filing are common.

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Where to place education

Put your education section after your experience if you have been working in claims for some time. This shows you have practical skills. But, if you recently finished a relevant course, like a degree in insurance studies, place it before your experience. It highlights your fresh knowledge.

For new graduates aiming to become claims adjusters, list your education first. This can include coursework that is directly related to handling insurance claims, like risk management or law.

Creating strong job narratives

Use simple language to describe accomplishments in adjusting claims. Instead of saying 'key stakeholder engagement', just say 'worked with policyholders and lawyers'. Make clear how you helped settle claims effectively.

List results like the number of claims processed or the value of claims managed. Numbers show your impact. Remember, in adjusting roles, details like this show your capability and success more than in many other jobs.

Ideal resume length

Keep your resume to one page if you have under ten years of experience in adjusting or similar roles. This makes your skills and achievements easy to scan. A two-page resume is good for those with a long history of claims work, offering space to detail all your expertise.

Focus on the most relevant information. For a claims role, emphasize case histories or large-scale claims you have managed. Leave out unrelated work and shorten older roles.

Highlighting claims expertise

Show your understanding of the adjuster's role by highlighting specific skills. Mention tools you use, like claims database software, and certifications, such as the CPCU. These details set you apart in this field.

Display your experience in claims scenarios. Briefly describe complex cases you've handled, like natural disaster claims, which show you can work under pressure. This experience is unique to adjusting and valuable to your resume.

Beat the resume screeners

When applying for jobs, your resume might first be seen by software before a person looks at it. This software is called an Applicant Tracking System (ATS). It helps hiring managers sort through many resumes fast. To get past the ATS, make sure your resume is clear and follows these tips.

  • Use job-related keywords like 'claims investigation' and 'policyholder' which are common in claims adjuster work. The ATS looks for these to see if you fit the job.
  • Write your work history in reverse-chronological order. Start with your current or most recent job as a claims adjuster. Then list the ones before it. This makes it easy for the ATS to understand your experience.

Remember to keep the format simple. Use standard headings like 'Work Experience' and 'Education.' Fancy designs or unusual titles can confuse the ATS. Your goal is to show the software that you have the skills and experience needed for the job, so it picks your resume for a person to read.

Customizing your resume

You need to show how your skills and experience meet what the job needs. Let the hiring manager see why you're a good fit for a claims adjuster role without using complex words. Here are ways to make your resume stand out.

  • Spotlight key skills – Show the technical abilities you have, like using claims software and understanding insurance regulations, which are crucial for handling claims effectively.
  • Focus on achievements – Share clear wins like how many claims you've settled or how much you reduced processing time, to show you're good at your job.
  • Show your career path – If you're coming from a different job, highlight your transferable skills. For example, if you've done customer service, this shows you can handle claimants well.

Important skills for claims adjusters

For a good resume, include the right skills. Here are some skills that are important for claims adjusters. You do not need to list all of them, just the ones that fit your experience and the job you want.

  • Claims processing
  • Insurance policies
  • Risk assessment
  • Data analysis
  • Fraud detection
  • Negotiation techniques
  • Legal compliance
  • Customer service software
  • Claims management systems
  • Medical terminology

Include these skills in a dedicated skills section or mention them in your job descriptions. This helps your resume get past Applicant Tracking Systems (ATS).

Also, think about the job you are applying for. If it is focused on medical claims, include medical terminology. If it is more about property claims, highlight risk assessment and fraud detection. Tailoring your resume makes it stronger.

Showcase leadership growth

As you prepare your resume, consider how you can show your growth in leadership roles. You might think you haven't held a formal leadership position, but leadership can take many forms. Reflect on your experiences and identify any tasks or projects where you guided others or took the lead.

  • Include any roles where you supervised claim investigations or coordinated with other adjusters.
  • Highlight times when you trained new team members or led workshops on best practices in claims handling.

Even if you're unsure about your leadership experiences, think about situations where you showed initiative. For example:

  • Describe a time when you managed a particularly challenging claim and successfully negotiated a fair settlement.
  • Mention if you were selected to represent your team in inter-departmental meetings or task forces, as this shows trust in your leadership abilities.

Show leadership and growth

As a hiring manager, I want to see how you have grown in your role and taken on leadership tasks. This is important for claims adjusters who must often work independently and make key decisions. You might not be sure if you've been in a leadership position, but think about times you've guided others or made important choices.

  • Include any roles where you led a team, even if it was small. For example, 'Led a team of three in streamlining the claims review process, resulting in a 20% increase in efficiency.'
  • Note any promotions, such as moving from a junior adjuster to a senior position. Detail the achievement, like 'Promoted to senior adjuster within two years due to strong performance in claim negotiations and customer satisfaction.'

Remember to focus on results. Instead of just saying you were promoted, explain what you did to earn that promotion. This could be through improved processing times, better accuracy in claim assessments, or an increase in resolved cases. Also mention if you trained new staff or led any projects, as these are key leadership skills.

Highlighting leadership and growth

When you're applying for a claims adjuster position, showing your growth in past roles can set you apart. You should include any evidence of leadership or promotions, as this demonstrates your ability to take on more responsibility and succeed.

Think through your experience for examples where you led a team, managed a project, or received a promotion. These are solid proofs of your leadership skills. Here's how you can present this information:

  • Include job titles that show progression, like 'Senior Claims Adjuster' or 'Claims Team Lead', to showcase promotions.
  • Describe responsibilities where you guided others or made key decisions, such as 'Led a team of 5 in processing complex claims,' which shows leadership.

Remember, these examples are specific to claims adjusting and show employers that you're ready to take charge and handle the challenges of the job.

Showcase leadership growth

When you're crafting your resume as a claims adjuster, it's key to show any leadership roles or advancements. This tells hiring managers you're ready for responsibility and have grown in your field.

Think about your work history. Have you led a team or a project? Maybe you trained new staff or were the go-to person for complex cases. These are examples of leadership. If you've been promoted, it's clear evidence you're trusted and valued. Here's how you can show this:

  • Include titles and dates to show promotions. For example, 'Promoted from junior claims adjuster to senior claims adjuster in 18 months.'
  • List any leadership roles, like 'Led a team of 5 in handling high-value claims.'

Even if you're not sure, think about times you took the lead. Did you ever cover for your manager or lead a meeting? These count too. Make sure you explain these moments clearly and simply.

Show leadership and growth

When you're listing your past work, think about how you can show that you've grown or led a team. This is key for a job like a claims adjuster, where managing cases and guiding others can be a big part of the work. Here are some ways you can make your promotions or leadership skills clear:

  • Include titles that show progress, like 'Senior Claims Adjuster' or 'Claims Team Lead' if you've moved up in your career.
  • List any awards or recognitions you've received for your work. It could be 'Employee of the Month' or a 'Top Performer' award.

Even if you're not sure you've had formal leadership roles, think about times you've helped train new staff or when you were the go-to person for tough cases. These are good examples of leadership too.

  • Use phrases like 'Mentored new adjusters' or 'Led a workshop on claims best practices'.
  • Describe a time when you improved a process, like 'Streamlined claims review process to enhance efficiency'.

Show your leadership growth

When you're looking to stand out as a claims adjuster, showing evidence of your leadership skills and any promotions you've achieved is key. Employers value candidates who have progressed in their roles and taken on more responsibility.

  • Include titles and dates of promotions to show your career progression, such as moving from 'junior adjuster' to 'senior adjuster' or 'team lead.'
  • Highlight any leadership roles, even in temporary or project capacities, like 'lead on disaster claim response team' or 'mentor for new adjusters.'

Think through your work history. Even if you're not sure if you've held a formal leadership role, consider moments where you guided others or took charge of a project. This can include:

  • Training new staff or peers in claims processes
  • Leading a team through a complex claims investigation to ensure a prompt and fair resolution.

Quantify your claims impact

As you reflect on your role as a claims adjuster, think about the specific ways you've made a difference. Numbers can show your impact clearly. For example, you might have improved claim processing times or reduced the number of unresolved claims. Here's how to use metrics:

  • Consider how many claims you've processed monthly, and if that number increased over time, show it. For example: 'Processed an average of 150 claims per month, a 20% increase over six months.'
  • Think about the accuracy of your claims assessments. Did you reduce the number of errors? For instance: 'Maintained a 98% accuracy rate in claims assessment over a year.'
  • Have you helped to reduce the time it takes to settle claims? Mention something like: 'Cut down claim resolution times by 30%, improving customer satisfaction.'
  • If you've implemented new procedures that saved the company money, state the amount. For example: 'Introduced a new claims review process that saved the company $10,000 annually.'
  • Consider the impact on customer support issues. Did your work lead to fewer calls or complaints? You might write: 'Reduced customer support calls by 25% through effective claim handling.'

Remember, if you're unsure about exact numbers, it's okay to give an estimated percentage or figure based on your knowledge. What's important is to show measurable achievements that reflect your contribution to efficiency and accuracy in claims management.

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