12 Customer Service Advisor Resume Examples for 2024

Crafting a customer service advisor resume? Lean on this guide for proven examples and strategic advice. Find out how to highlight your communication skills, problem-solving abilities, and technical knowledge. This article will help you to show your experiences in a way that catches a hiring manager's attention, ensuring your application gets a good look in a competitive field.

  Compiled and approved by Liz Bowen
  Last updated on See history of changes

  Next update scheduled for

At a Glance

Here's what we see in top customer service advisor resumes.

  • Impact With Numbers: The best resumes show how you helped a business. They use numbers like calls handled per day, average resolution time, customer satisfaction ratings, and reduction in returned products.

  • Relevant Skills: Include skills you have and the job asks for. Good ones for this job are CRM software proficiency, issue resolution, data entry speed, product knowledge, and billing procedures.

  • Trends In Customer Service: More resumes now show skills in online chat support. Use terms like live chat support and social media monitoring if you know them.

Education placement on your resume

As you make your customer service advisor resume, remember to place your education section strategically. Your resume should highlight your most potent selling points. If you are currently working or have been in the workforce for some time, your experience should come first. However, if you have recently graduated or have just finished a significant phase of further education, your education should take precedence. This will help highlight your latest and most relevant skills.

In case you are an entry-level job seeker, make your education your prime selling point. Education placed right after the introduction will immediately explain why your work experience is limited. Be careful to make the placement of your education strategic and beneficial to your specific situation.

Specific skills for customer service advisors

When applying for a customer service advisor position, it's crucial to emphasize your communication skills and patience. You need to expertly relay information in a way that customers will understand quickly. Showcasing your previous experience dealing with customers can demonstrate your proficiency in this area.

Additionally, patient disposition is fundamental in this role. You often deal with frustrated customers and challenging situations, exemplifying your patience can put you in the spotlight among other applicants.

Aiming for the perfect resume length

An effective customer service advisor resume is concise. If you have less than 10 years of relevant experience aim for a one-page resume. This will ensure your potential employer quickly sees your qualifications and achievements without getting lost in the details.

However, if you are a senior-level candidate with multiple years of experience, two pages are recommended. It is important to provide adequate information on your skills and experiences, but avoid going overboard. If your resume is too bulky, consider structuring it differently to make better use of space or removing less relevant information.

Highlighting problem solving and adaptability

In your role as a customer service advisor, it's important to show that you can think on your feet. Highlighting instances where you succeeded in problem-solving can give you an edge. This shows your ability to provide quality service while navigating unexpected challenges.

Similarly, adaptability is a sought-after trait. Seasons of high-volume customer inquiries and constantly changing products or policies are common in this field. Your ability to quickly adapt while maintaining high-quality service can be an important selling point on your resume.

Beat the resume screeners

When you apply for a job as a customer service advisor, your resume might first be read by a computer program called an Applicant Tracking System (ATS). This system looks for certain words and phrases to decide if your resume is a good match for the job. Here are ways to help your resume pass this first test.

  • Use keywords from the job description. For example, if the job asks for experience with 'customer support software,' make sure that phrase is in your resume.
  • Make your job duties clear and easy to find. For instance, list 'resolved customer complaints' or 'managed customer accounts' in bullet points under your job history.

Remember to list your skills and experiences that show you can do this job well. Do not use images or headers and footers, because the ATS may not read them. If you do these things, you have a better chance of your resume being seen by a person.

Show your customer focus

To get the job as a customer service advisor, show that you understand and are good at working with people. Hiring managers look for resumes that directly match job needs. You should show skills that help solve customer issues, make them feel valued and keep them coming back.

  • Highlight your experience dealing with a range of customers. Say how you’ve helped solve their problems in past jobs.
  • Point out if you have used customer service software. Use names like Zendesk or Salesforce.
  • Show how you keep calm and fix things when customers are not happy. Write about one time you turned a bad situation around to make a customer happy.

Overlooking key skills

When you apply for a job as a customer service advisor, it's easy to miss out on showcasing important skills. You must show that you listen well and can solve problems. These are key parts of the job. Many resumes do not highlight these skills enough.

Here are some tips to fix this:

  • Use clear examples of when you solved a customer's problem. Give a short story on how you made the customer happy.
  • Show that you can use computer systems that are common in customer service. Name these systems and say how you have used them.

Use dynamic verbs

When you apply for a customer service advisor role, you need to choose verbs that show you are active and can get results. The right verbs make your resume stand out. Think about what you do in this job: you help customers, solve problems, and improve experiences. The verbs you pick should show these actions.

Below is a list of good verbs to include on your resume for this job. These words are simple and clear. They tell the hiring manager that you can do the job well. Use these verbs to describe your past work and how you made a difference.

  • To show you can talk to customers in a good way, use communicated, resolved, engaged, assisted, and guided.
  • To show you can work with others, use collaborated, cooperated, partnered, joined, and supported.
  • To show you can fix customer issues, use addressed, rectified, reconciled, ameliorated, and restored.
  • To show you can make the service better, use enhanced, refined, optimized, streamlined, and upgraded.
  • To show you are reliable and get things done, use achieved, completed, fulfilled, maintained, and delivered.

Highlight your achievements

When you're building your resume as a customer service advisor, it's key to focus on your achievements rather than just listing your job responsibilities. You want to show how you've made a solid impact in your roles, not just what your day-to-day tasks were.

Consider this: instead of saying you 'answered customer queries,' you could say you 'resolved 95% of customer queries within the first contact, significantly improving customer satisfaction scores.' This change from a simple responsibility to a quantifiable accomplishment offers a clear picture of your effectiveness.

Here’s another example. Rather than stating you 'managed customers' accounts,' better to say you 'streamlined account management processes, reducing average handling times by 30% and enhancing overall team productivity.'

Essential skills for customer service roles

As a hiring manager, I recommend you show your ability to handle specific tasks in customer service. Here's a list of key skills you might include, depending on your experience:

  • Conflict resolution
  • CRM software expertise
  • Technical support proficiency
  • Order processing
  • Data entry skills
  • Product knowledge
  • Report generation
  • POS systems knowledge
  • Email management
  • Call center operations

Choose skills that match the job you want. For example, if you are applying to a tech company, highlight your technical support proficiency. If it's retail, emphasize POS systems knowledge and product knowledge. Include these skills in a dedicated section on your resume to help it pass through Applicant Tracking Systems (ATS). The ATS is a tool used by many companies to sort resumes before a human sees them.

You don't need to list every skill. Think about the tasks you are good at and choose skills that show this. Ask yourself, 'What have I done in past jobs that is like the work of a customer service advisor?' Then, pick skills that prove you can do the job well. Remember, your resume is your first chance to show you're right for the role.

Quantify your impact

You can show the value you have added to your past roles by using numbers. This makes your impact clear and easy to understand. Consider these ideas:

  • Highlight the number of customer interactions you handle daily or weekly to show your ability to manage high volumes of work.
  • Include average resolution times to demonstrate efficiency and a strong understanding of customer needs.
  • Showcase customer satisfaction ratings or feedback scores to prove your commitment to service excellence.
  • Mention any reduction in complaints or increase in positive feedback you achieved through your problem-solving skills.
  • Detail the percentage by which you upsold services or products, showing your ability to generate additional revenue.
  • Provide training hours you've completed, indicating a dedication to continuous improvement.
  • Talk about team goals you have met or exceeded, which shows good teamwork and goal orientation.
  • If you led or were part of a project, include the percent improvement in a process or service as a result of your work.

Even if you are not sure about exact numbers, estimate them based on your experience. For example, if you know you often completed tasks faster than your colleagues, you might estimate a 20% faster resolution rate. If you received regular praise from customers, you could quantify it as a high customer satisfaction level.

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