When applying for a customer service advisor position, it's crucial to emphasize your communication skills and patience. You need to expertly relay information in a way that customers will understand quickly. Showcasing your previous experience dealing with customers can demonstrate your proficiency in this area.

Additionally, patient disposition is fundamental in this role. You often deal with frustrated customers and challenging situations, exemplifying your patience can put you in the spotlight among other applicants.

In your role as a customer service advisor, it's important to show that you can think on your feet. Highlighting instances where you succeeded in problem-solving can give you an edge. This shows your ability to provide quality service while navigating unexpected challenges.

Similarly, adaptability is a sought-after trait. Seasons of high-volume customer inquiries and constantly changing products or policies are common in this field. Your ability to quickly adapt while maintaining high-quality service can be an important selling point on your resume.

To get the job as a customer service advisor, show that you understand and are good at working with people. Hiring managers look for resumes that directly match job needs. You should show skills that help solve customer issues, make them feel valued and keep them coming back.

• Highlight your experience dealing with a range of customers. Say how you’ve helped solve their problems in past jobs.
• Point out if you have used customer service software. Use names like Zendesk or Salesforce.
• Show how you keep calm and fix things when customers are not happy. Write about one time you turned a bad situation around to make a customer happy.

Expand

When you apply for a customer service advisor role, you need to choose verbs that show you are active and can get results. The right verbs make your resume stand out. Think about what you do in this job: you help customers, solve problems, and improve experiences. The verbs you pick should show these actions.

Below is a list of good verbs to include on your resume for this job. These words are simple and clear. They tell the hiring manager that you can do the job well. Use these verbs to describe your past work and how you made a difference.

• To show you can talk to customers in a good way, use communicated, resolved, engaged, assisted, and guided.
• To show you can work with others, use collaborated, cooperated, partnered, joined, and supported.
• To show you can fix customer issues, use addressed, rectified, reconciled, ameliorated, and restored.
• To show you can make the service better, use enhanced, refined, optimized, streamlined, and upgraded.
• To show you are reliable and get things done, use achieved, completed, fulfilled, maintained, and delivered.

Want inspiration for other action verbs you can use? Check out synonyms to commonly used action verbs like Orchestrated, Clean up, Selected, Assisting, Possess.

As a hiring manager, I recommend you show your ability to handle specific tasks in customer service. Here's a list of key skills you might include, depending on your experience:

• Conflict resolution
• CRM software expertise
• Technical support proficiency
• Order processing
• Data entry skills
• Product knowledge
• Report generation
• POS systems knowledge
• Email management
• Call center operations

Choose skills that match the job you want. For example, if you are applying to a tech company, highlight your technical support proficiency. If it's retail, emphasize POS systems knowledge and product knowledge. Include these skills in a dedicated section on your resume to help it pass through Applicant Tracking Systems (ATS). The ATS is a tool used by many companies to sort resumes before a human sees them.

You don't need to list every skill. Think about the tasks you are good at and choose skills that show this. Ask yourself, 'What have I done in past jobs that is like the work of a customer service advisor?' Then, pick skills that prove you can do the job well. Remember, your resume is your first chance to show you're right for the role.

When you apply for a customer service advisor role, showing your growth in past positions can make a strong impact. Have you been promoted or taken on leadership tasks? Make sure to include these details.

Here are ways to show your leadership skills and promotions:

• 'Promoted to senior customer service advisor after consistently meeting and exceeding performance targets'
• 'Led a team of 5 customer service representatives, improving team response time by 20%'

Think about times you've helped train new team members or when you were asked to lead a project. These are good examples of leadership. Even if you haven't had a formal title change, these experiences show your ability to take charge and support your team.

When you're applying for a customer service role, it's important to highlight any leadership experience or job progression you've had. This shows you're capable of taking on more responsibility and have growth potential. Think about times when you've guided a team, trained new staff, or been recognized for your work.

Here are ways to show your leadership skills:

• Include titles that show advancement, like 'senior' customer service advisor or team lead.
• List any awards or recognition you've received for your service or leadership.

And to show promotions:

• Detail job titles and the dates you held them to show a clear path of advancement.
• If you moved up in the same company, make sure to emphasize that. It shows loyalty and that you were valued enough to be promoted.

As someone who has guided many through their career journeys, I see the value in showing growth on your resume. If you've had a leadership role or promotion, make sure to include these on your resume. You might not realize it, but even small examples can make a big impact.

Here are ways to show promotions or roles where you led others:

• Include job titles that show you moved up, like from 'customer support representative' to 'senior customer support rep.'
• List any awards or recognition you received for leading a team or project.

Think about times when you trained new staff or managed a team. These are good examples of leadership. Use simple, clear phrases to describe these moments, such as:

• 'Trained 5 new staff members on customer service best practices.'
• 'Managed a team of 10 during peak hours to ensure quick response times.'

You can show the value you have added to your past roles by using numbers. This makes your impact clear and easy to understand. Consider these ideas:

• Highlight the number of customer interactions you handle daily or weekly to show your ability to manage high volumes of work.
• Include average resolution times to demonstrate efficiency and a strong understanding of customer needs.
• Showcase customer satisfaction ratings or feedback scores to prove your commitment to service excellence.
• Mention any reduction in complaints or increase in positive feedback you achieved through your problem-solving skills.
• Detail the percentage by which you upsold services or products, showing your ability to generate additional revenue.
• Provide training hours you've completed, indicating a dedication to continuous improvement.
• Talk about team goals you have met or exceeded, which shows good teamwork and goal orientation.
• If you led or were part of a project, include the percent improvement in a process or service as a result of your work.

Even if you are not sure about exact numbers, estimate them based on your experience. For example, if you know you often completed tasks faster than your colleagues, you might estimate a 20% faster resolution rate. If you received regular praise from customers, you could quantify it as a high customer satisfaction level.