7 Customer Service Advisor Resume Examples for 2024

Crafting a customer service advisor resume? Lean on this guide for proven examples and strategic advice. Find out how to highlight your communication skills, problem-solving abilities, and technical knowledge. This article will help you to show your experiences in a way that catches a hiring manager's attention, ensuring your application gets a good look in a competitive field.

  Compiled and approved by Liz Bowen
  Last updated on See history of changes

  Next update scheduled for

At a Glance

Here's what we see in top customer service advisor resumes.

  • Impact With Numbers: The best resumes show how you helped a business. They use numbers like calls handled per day, average resolution time, customer satisfaction ratings, and reduction in returned products.

  • Relevant Skills: Include skills you have and the job asks for. Good ones for this job are CRM software proficiency, issue resolution, data entry speed, product knowledge, and billing procedures.

  • Trends In Customer Service: More resumes now show skills in online chat support. Use terms like live chat support and social media monitoring if you know them.

Education placement on your resume

As you make your customer service advisor resume, remember to place your education section strategically. Your resume should highlight your most potent selling points. If you are currently working or have been in the workforce for some time, your experience should come first. However, if you have recently graduated or have just finished a significant phase of further education, your education should take precedence. This will help highlight your latest and most relevant skills.

In case you are an entry-level job seeker, make your education your prime selling point. Education placed right after the introduction will immediately explain why your work experience is limited. Be careful to make the placement of your education strategic and beneficial to your specific situation.

Specific skills for customer service advisors

When applying for a customer service advisor position, it's crucial to emphasize your communication skills and patience. You need to expertly relay information in a way that customers will understand quickly. Showcasing your previous experience dealing with customers can demonstrate your proficiency in this area.

Additionally, patient disposition is fundamental in this role. You often deal with frustrated customers and challenging situations, exemplifying your patience can put you in the spotlight among other applicants.

Aiming for the perfect resume length

An effective customer service advisor resume is concise. If you have less than 10 years of relevant experience aim for a one-page resume. This will ensure your potential employer quickly sees your qualifications and achievements without getting lost in the details.

However, if you are a senior-level candidate with multiple years of experience, two pages are recommended. It is important to provide adequate information on your skills and experiences, but avoid going overboard. If your resume is too bulky, consider structuring it differently to make better use of space or removing less relevant information.

Highlighting problem solving and adaptability

In your role as a customer service advisor, it's important to show that you can think on your feet. Highlighting instances where you succeeded in problem-solving can give you an edge. This shows your ability to provide quality service while navigating unexpected challenges.

Similarly, adaptability is a sought-after trait. Seasons of high-volume customer inquiries and constantly changing products or policies are common in this field. Your ability to quickly adapt while maintaining high-quality service can be an important selling point on your resume.

Beat the resume screeners

When you apply for a job as a customer service advisor, your resume might first be read by a computer program called an Applicant Tracking System (ATS). This system looks for certain words and phrases to decide if your resume is a good match for the job. Here are ways to help your resume pass this first test.

  • Use keywords from the job description. For example, if the job asks for experience with 'customer support software,' make sure that phrase is in your resume.
  • Make your job duties clear and easy to find. For instance, list 'resolved customer complaints' or 'managed customer accounts' in bullet points under your job history.

Remember to list your skills and experiences that show you can do this job well. Do not use images or headers and footers, because the ATS may not read them. If you do these things, you have a better chance of your resume being seen by a person.

Show your customer focus

To get the job as a customer service advisor, show that you understand and are good at working with people. Hiring managers look for resumes that directly match job needs. You should show skills that help solve customer issues, make them feel valued and keep them coming back.

  • Highlight your experience dealing with a range of customers. Say how you’ve helped solve their problems in past jobs.
  • Point out if you have used customer service software. Use names like Zendesk or Salesforce.
  • Show how you keep calm and fix things when customers are not happy. Write about one time you turned a bad situation around to make a customer happy.
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