7 Hospitality Manager Resume Examples for 2024
In this article, discover how to build a strong resume for a hospitality manager role. Find proven resume examples tailored to the hospitality field. Learn strategic tips on highlighting key skills, relevant experience, and accomplishments. This guide will help you impress hiring managers and stand out in the job market.
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At a Glance
Here's what we see in the strongest resumes for hospitality managers.
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Show Impact With Numbers: Use numbers such as
increase guest satisfaction by 20% ,reduce operational costs by 15% ,boosted team productivity by 30% ,cut down wait times by 10 minutes to show your impact.
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Include Relevant Skills From Job Description: Include skills on your resume that you have and are mentioned on the job description. Some popular ones are
revenue management ,event planning ,food safety standards ,budgeting ,inventory control . But don't include all of them, choose the ones you have and are mentioned in the JD.
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Highlight Unique Insights Or Trends: Use phrases that show you are up-to-date with industry trends like
sustainable operations ,digital booking systems ,remote team management to grab attention.
Example #1
Hospitality Manager
Resume Sample
Your Name
Hospitality Manager
EXPERIENCE
Resume Worded January 2022 - Present
Hospitality Manager
Increased customer satisfaction scores by 25% through implementation of a personalized guest service program utilizing customer feedback and data analytics.
Reduced operational costs by 18% by optimizing inventory management and renegotiating supplier contracts, using advanced procurement systems.
Led a team of 30 staff members, achieving a 15% improvement in team productivity through effective training and project management software.
Expanded corporate client base by 20% by developing strategic partnerships and tailored corporate packages.
Decreased average check-in time by 35% by integrating a new cloud-based check-in system and providing comprehensive staff training.
Hyatt Hotels Corporation June 2018 - December 2021
Assistant Hospitality Manager
Enhanced guest experience scores by 20% through targeted staff training on customer service excellence and feedback loops.
Reduced annual staff turnover by 10% by implementing a staff recognition program and career development workshops.
Increased F&B revenue by 15% through menu optimization and strategic marketing campaigns.
Marriott International August 2015 - May 2018
Guest Relations Supervisor
Achieved a 90% guest satisfaction rate by creating a responsive and efficient guest complaint resolution process.
Developed and launched a VIP guest loyalty program which resulted in a 12% increase in repeat bookings.
Trained and mentored junior staff, improving overall service delivery by 15%.
Coached.com June 2013 - July 2015
Front Desk Manager
Reduced check-in and check-out times by 20% by implementing new software systems and ongoing staff training.
Increased customer service ratings by 25% through the implementation of a new customer service protocol.
Managed daily operations for a 100-room hotel, maintaining stringent standards of service quality and efficiency.
EDUCATION
Resume Worded Institute May 2022
Executive Master of Business Administration (EMBA)
Specialized in Hospitality Management and Strategy Execution
Resume Worded University May 2013
Bachelor of Science in Hospitality Management
Part-time; Concurrent with professional roles at Coached.com
Graduated Magna Cum Laude, Received the 'Excellence in Management' Award
SKILLS
Management: Strategic Planning, Revenue Management, Budgeting, Performance Analysis, Quality Control, Staff Development
Customer Service: Guest Satisfaction Enhancement, Complaint Resolution, CRM Software, Loyalty Programs, Feedback Analysis, Service Excellence
Operations: Facility Management, Catering Coordination, Event Planning, Vendor Negotiations, Inventory Control, Health and Safety Regulations
Technological Proficiency: Property Management Systems (PMS), Microsoft Office Suite, Booking Engines, POS Systems, Data Analytics, Online Distribution Management
OTHER
Certifications: Certified Hotel Administrator (CHA) - American Hotel & Lodging Educational Institute (2021)
Professional Development: Advanced Revenue Management Workshop, Leadership in Hospitality Certificate
Industry Involvement: Hotel Management Summit Speaker (2020), Hospitality Industry Network – Active Member
Awards: Manager of the Year (2019) – Hyatt Hotels Corporation, Excellence in Leadership (2016) - Marriott International
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Example #2
Hospitality Manager
Resume Sample
Your Name
Hospitality Manager
EXPERIENCE
Coached.com January 2021 - Present
Hospitality Manager
Increased overall guest satisfaction by 22% through the integration of a comprehensive guest feedback system and personalized service.
Boosted revenue by 18% by spearheading a new seasonal promotions strategy and collaborating with local partners.
Enhanced operational efficiency by 30% by leveraging property management software to streamline processes.
Reduced energy costs by 15% by implementing sustainable practices and upgrading to energy-efficient appliances.
Successfully managed a $1M renovation project, completed on time and under budget, improving the hotel's amenities and attracting new clients.
Hilton Worldwide Holdings Inc. August 2016 - December 2020
Assistant Hospitality Manager
Increased profitability by 12% by analyzing sales trends and adjusting pricing strategies.
Led a cross-functional team to improve seamless guest experience, leading to a 17% boost in positive reviews.
Implemented a staff development program which led to a 15% increase in staff retention.
Wyndham Hotels & Resorts May 2013 - July 2016
Food & Beverage Manager
Boosted F&B revenue by 20% through strategic menu redesign and targeted marketing initiatives.
Achieved a 95% satisfaction rate for F&B services by implementing high-quality service standards and regular staff training.
Reduced waste by 18% through strict inventory management and sustainability practices.
Resume Worded January 2010 - April 2013
Duty Manager
Improved guest satisfaction scores by 15% by establishing a new guest feedback and resolution program.
Streamlined operations, reducing daily operational costs by 10% through process improvements and staff training.
Developed and maintained a high-performance team, achieving a 20% increase in employee engagement and satisfaction.
EDUCATION
Resume Worded Institute May 2015
Master of Business Administration - Hospitality Management
Concentration in Strategic Management and Marketing
Resume Worded University June 2012
Bachelor of Science in Hospitality Management
Cum Laude, Dean's List 2010-2012
SKILLS
Business Management: Strategic Planning, Revenue Management, Budgeting, Profit & Loss Oversight, Inventory Management, Operational Improvements
Customer Service: Guest Relationship Management, Service Quality Control, Feedback Analysis, Conflict Resolution, Satisfaction Tracking, CRM Platforms
Technology: Property Management Systems (PMS), POS Systems, Reservation Software, MS Office Suite, Data Analytics, Social Media Platforms
Languages: English (Native), Spanish (Professional), French (Conversational)
OTHER
Certifications: Certified Hospitality Administrator (CHA) - American Hotel & Lodging Educational Institute (2021)
Professional Development: Annual participant in the Global Leadership Summit for Hospitality (2017-Present)
Awards: Manager of the Year - Coached.com (2022), Top Performing Branch - Hilton Worldwide Holdings (2018, 2019)
Industry Engagement: Member of the American Hotel & Lodging Association, Contributor to the Hospitality Management Magazine
Education section placement
Place your education correctly on your resume. If you have been out of school for a few years and have experience in the hospitality industry, show your work experience first. Your hands-on work is what hiring managers look closely at. They want to see where you have worked and what roles you've had. It is this experience that shows you can handle being a hospitality manager.
If you have recently earned a degree in hospitality or a related field, or have completed a significant course, like hotel management, put your education at the top. This shows hiring managers that you are trained in current methods and practices. Always think about what is most relevant to the job you want. If you are fresh from school, your education is your strong suit. If you've been working for some time, your experience in the sector speaks for you.
Example #3
Hospitality Manager
Resume Sample
Your Name
Hospitality Manager
EXPERIENCE
Marriott International March 2021 - Present
Hospitality Manager
Enhanced guest loyalty by 25% through the implementation of a customer-centric loyalty program and targeted marketing initiatives.
Reduced operating expenses by 15% by automating key tasks and negotiating better vendor contracts.
Raised yearly revenue by 20% by executing a comprehensive sales strategy and event management protocols.
Improved staff efficiency by 22% through training programs and deployment of modern project management techniques.
Completed a $2.5M hotel renovation project, increasing occupancy rates by 30%.
Hyatt Hotels Corporation July 2017 - February 2021
Operations Manager
Streamlined daily operations, cutting unnecessary expenses by 18% through effective process optimization.
Increased banquet sales by 20% by launching innovative promotional campaigns and partnering with local businesses.
Achieved a 92% customer satisfaction rate by introducing quality checks and staff empowerment programs.
Resume Worded November 2014 - June 2017
Rooms Division Manager
Improved room occupancy rates by 15% through smart pricing strategies and substantial market research.
Decreased customer complaints by 30% by enhancing room service standards and staff training modules.
Expanded revenue from ancillary services by 10% by revamping the guest service directory and introducing new amenities.
Coached.com February 2011 - October 2014
Front Office Manager
Improved guest check-in experience, reducing wait times by 20% with a new check-in system and enhanced staff training.
Achieved a 90% customer satisfaction rate by implementing a robust customer feedback mechanism.
Managed a team of 15 staff members, realizing a 10% boost in overall team productivity.
EDUCATION
Resume Worded Institute February 2021
Certified Hospitality Administrator (CHA)
Acquired while managing full-time responsibilities at Marriott International
Resume Worded University May 2010
Master of Business Administration - Hospitality Management
Focused on Strategic Management and Operations in Hospitality
SKILLS
Hospitality Software: Opera PMS, Amadeus, Sabre, TravelClick, HotSOS, IDeaS G3 RMS
Operational Management: Budgeting, Forecasting, P&L Analysis, Cost Control, Inventory Management, Strategic Planning
Customer Relationship Management: Salesforce (Intermediate), HubSpot CRM, Zoho CRM, Guestware, Cvent Event Management
Languages: English (Native), Spanish (Fluent), French (Conversational), Mandarin (Basic)
OTHER
Professional Development: Advanced Revenue Management Certification, Cornell University eCornell (2019), Leadership in Energy & Environmental Design (LEED) Accredited Professional (2018)
Awards: Manager of the Year, Marriott International (2022), Team Leader Excellence, Hyatt Hotels Corporation (2019)
Industry Involvement: Panel Speaker, Global Hospitality Conference (2020), Member, Hospitality Sales and Marketing Association International (HSMAI) since 2015
Volunteering: Volunteer Coordinator for 'Hospitality for Hope' initiative (2022), Food Service Volunteer at local shelter (monthly since 2017)
Highlight customer service experience
For a hospitality manager position, emphasize any previous roles where customer service was key. Mention any awards or recognitions you received for outstanding service.
Detail specific situations where you improved customer satisfaction, and include measurable results. This shows employers your ability to manage client relationships effectively.
Example #4
Senior Hospitality Manager
Resume Sample
Your Name
Senior Hospitality Manager
EXPERIENCE
Hilton Worldwide Holdings Inc. February 2019 - Present
Senior Hospitality Manager
Implemented a new revenue management system that increased revenue by 22% through dynamic pricing strategies.
Led a team of 40 professionals, improving overall efficiency by 15% using collaborative workflow software.
Developed customized marketing campaigns that resulted in a 30% increase in direct bookings.
Reduced guest complaints by 25% by initiating a comprehensive staff training program on customer service.
Managed a $3M budget, reallocating resources to achieve a 10% cost reduction.
Resume Worded January 2016 - January 2019
Operations Director
Enhanced operational efficiency by 18% by integrating advanced property management systems.
Increased guest retention by 25% by developing a loyalty program and implementing CRM systems.
Reduced food costs by 15% by negotiating better supplier contracts and reducing waste through improved inventory management.
Hyatt Hotels Corporation June 2012 - December 2015
Hotel Manager
Elevated guest satisfaction scores by 20% through the implementation of personalized guest services.
Generated a 15% increase in event bookings by networking with local businesses and offering tailored packages.
Achieved a 95% staff retention rate by fostering a positive work environment and robust employee engagement programs.
Coached.com September 2009 - May 2012
Front Office Manager
Improved front desk efficiency by 25% with the introduction of a new management software and targeted training.
Increased customer service scores by 18% by implementing a structured feedback and follow-up system.
Managed daily operations for a 150-room hotel, maintaining high service standards and efficient workflows.
EDUCATION
Resume Worded Institute May 2017
Executive Master of Business Administration (EMBA)
Specialized in Hospitality Management
Resume Worded University May 2010
Bachelor of Science in Hotel Administration
Cum Laude, Dean’s List for 4 consecutive years
SKILLS
Management Software: Opera PMS, Amadeus, Sabre, Delphi, MARSHA, OnQ R&I
Revenue Management: RevPAR Analysis, Yield Management, Pricing Strategies, Market Segmentation, Forecasting, Budgeting
Operations: Quality Assurance, Facility Management, Inventory Control, Health & Safety, Cost Reduction Strategies, Vendor Negotiations
Languages: English (Native), Spanish (Fluent), French (Conversational)
OTHER
Certifications: Certified Hotel Administrator (CHA) - American Hotel & Lodging Educational Institute
Professional Development: Advanced Revenue Management – Cornell University Certificate Program (2018)
Awards: Recognized as 'Manager of the Year' by Hilton Worldwide Holdings Inc., 2020
Industry Involvement: Active member of the Professional Convention Management Association (PCMA)
Ideal resume length
As a hiring manager, I recommend you keep your resume for a hospitality manager position concise. Aim for a single page if your experience in hospitality management is less than a decade. This length is enough to show your relevant skills and jobs. For those with long careers, two pages can capture the depth of your experience without overwhelming the reader. Remember, clear and concise information is key.
Focus on your most relevant hospitality skills and experiences, like team leadership and customer service successes. Highlight these early on. If space is a concern, trim down less relevant information. Think about what you would look for in a candidate and ensure those elements are prominent. It's not about the number of pages; it's about choosing the right content to showcase your fit for the role.
Example #5
Junior Hospitality Manager
Resume Sample
Your Name
Junior Hospitality Manager
EXPERIENCE
Coached.com March 2022 - Present
Junior Hospitality Manager
Boosted guest satisfaction by 22% through personalized welcome programs and guest feedback loops.
Facilitated a 10% increase in banquet sales by developing relationships with local vendors and event planners.
Reduced labor costs by 12% by optimizing staff schedules using advanced workforce management software.
Increased room occupancy rates by 15% through strategic pricing and promotional campaigns.
Streamlined guest check-in process, reducing wait times by 18% with the implementation of a new software system.
Resume Worded November 2019 - February 2022
Front Desk Supervisor
Improved customer service ratings by 25% by conducting regular staff training sessions.
Enhanced operational efficiency by 15% through the introduction of new check-in/check-out protocols.
Increased room booking rates by 10% by launching targeted marketing initiatives and partnerships.
Wyndham Hotels & Resorts April 2017 - October 2019
Guest Services Coordinator
Achieved a 90% guest satisfaction score by providing exceptional customer service and prompt issue resolution.
Streamlined guest check-in processes, reducing wait times by 12% by introducing a self-service kiosk.
Enhanced VIP experience leading to a 15% increase in repeat stays.
Hilton Worldwide Holdings Inc. January 2015 - March 2017
Receptionist
Improved check-in efficiency by 20% through effective use of property management systems.
Increased guest loyalty by 18% by fostering a welcoming environment and personalized guest interactions.
EDUCATION
Resume Worded University May 2014
Bachelor of Science in Hospitality Management
Concentration in Food Service Management
Award: Magna Cum Laude
Resume Worded Institute June 2019
Certified Hospitality Supervisor (CHS)
Completed certification while working full-time at Wyndham Hotels & Resorts
Relevant coursework in leadership, financial management, and operations
SKILLS
Hospitality Software: Opera PMS, Amadeus, Sabre, Delphi, iHotelier, Agilysys Visual One PMS
Customer Service: Conflict Resolution, Front Office Operations, Upselling Techniques, Guest Relations, Booking Management, Quality Assurance
Communication & Marketing: Email Marketing, Social Media Advertising, Hospitality Branding, Public Relations, Sales Communication, Networking
Languages: English (Native), Spanish (Conversational), French (Basic)
OTHER
Certifications: First Aid & CPR Certified (2021), TIPS Alcohol Certification (2020)
Professional Development: Attended the National Hospitality Conference (2021), Completed Customer Experience Management Course (2018)
Awards: Employee of the Year at Wyndham Hotels & Resorts (2018), Top Desk Agent of the Quarter at Hilton Worldwide Holdings Inc. (Q3 2016)
Volunteering: Regular volunteer for Habitat for Humanity, Food Server at the annual No Hungry Child Charity Event
Showcase staff management skills
Dive into your experience managing people. Highlight instances where you successfully led a team, improved staff performance, or implemented training programs.
For a hospitality manager role, describing how you resolved conflicts or motivated your team enhances your resume's impact. These details illustrate your leadership capability.
Example #6
Hospitality Manager with an Event Management specialization
Resume Sample
Your Name
Hospitality Manager with an Event Management specialization
EXPERIENCE
Marriott International June 2020 - Present
Hospitality Manager - Events
Increased event bookings by 25% through strategic marketing and partnerships with local businesses.
Enhanced guest experience for events by achieving a 95% satisfaction rate through meticulous planning and execution.
Raised banquet revenue by 20% by introducing customized package options and upselling strategies.
Streamlined event setup procedures, reducing time by 15% using project management software.
Developed and led a team that improved event quality by 30% through continuous training and use of feedback metrics.
Hyatt Hotels Corporation January 2017 - May 2020
Event Operations Manager
Increased revenue from corporate events by 18% by launching specialized packages and services.
Reduced event setup time by 20% by introducing new logistics and workflow systems.
Achieved a 92% client satisfaction rate by maintaining high standards for event planning and execution.
Resume Worded August 2014 - December 2016
Conference Service Manager
Boosted conference bookings by 15% through targeted marketing campaigns and client relationship management.
Enhanced overall event experience by 20% by implementing client feedback into service improvements.
Reduced operational costs by 12% by optimizing venue space utilization and negotiating better vendor contracts.
Coached.com September 2012 - July 2014
Event Coordinator
Improved client satisfaction by 25% through effective event planning and proactive problem resolution.
Increased repeat bookings by 20% by developing strong relationships with event clients.
Streamlined event logistics, reducing setup and teardown time by 18% through effective project management.
EDUCATION
Resume Worded Institute May 2020
Master of Business Administration - Hospitality and Event Management
Completed intensive leadership track and strategic management coursework
Resume Worded Academic Center June 2012
Bachelor of Science - Hospitality Management
Graduated with honors, specializing in event coordination and planning
Part-time study during initial employment at Coached.com
SKILLS
Event Planning Software: Social Tables, Cvent, Aventri, Tripleseat, Bizzabo, Eventbrite
Customer Relationship Management: Salesforce, HubSpot CRM, Zoho CRM, Pipedrive, Freshsales, Microsoft Dynamics 365
Productivity Tools: Microsoft Office Suite, Smartsheet, Asana, Trello, Slack, Basecamp
Languages: English (Native), Spanish (Fluent), French (Conversational)
OTHER
Certifications: Certified Meeting Professional (CMP) - August 2019, Project Management Professional (PMP) - July 2016
Professional Development: Hospitality Sales and Marketing Association International (HSMAI) Revenue Optimization Continuing Education - April 2021
Awards: Marriott International Leadership Excellence Award - 2021, Hyatt Manager of the Year - 2019
Industry Engagement: Guest speaker at National Conference for Event Professionals - 2022, Panelist at Global Hospitality Summit - 2020
Beat the resume screeners
When you apply for a job as a hospitality manager, your resume might first be read by a computer, not a person. This system is called an Applicant Tracking System (ATS). The ATS looks for specific words and phrases to see if your resume is a good match for the job.
Use these tips to make sure your resume gets noticed:
- Include words from the job description. For example, if the job needs someone who can 'manage a team,' make sure you say that you have 'managed a team' in your past work.
- Put your most important experience at the top. If you have worked as a hospitality manager before, make sure this is easy to find on your resume.
Example #7
Aspiring Hospitality Manager
Resume Sample
Your Name
Aspiring Hospitality Manager
EXPERIENCE
Target January 2021 - Present
Retail Store Manager
Increased store revenue by 20% through strategic product placements and promotional campaigns.
Enhanced customer satisfaction by 30% by implementing personalized shopping experiences and training staff extensively.
Reduced employee turnover by 15% by fostering a positive work environment and career development opportunities.
Streamlined inventory management, cutting annual costs by 10% using advanced inventory software.
Improved team productivity by 25% through effective workflow management and use of task management tools.
Walmart June 2018 - December 2020
Customer Service Manager
Raised customer satisfaction scores by 22% through resolving complaints efficiently and implementing a feedback system.
Achieved a 12% increase in repeat customers by enhancing the overall customer experience.
Led a team of 20, boosting team efficiency by 18% through training and performance monitoring systems.
Best Buy March 2015 - May 2018
Sales Associate
Boosted sales by 15% through effective upselling techniques and knowledge of products.
Maintained a 95% customer satisfaction rate by engaging with customers and resolving their issues promptly.
Trained new employees, contributing to a 10% increase in overall team performance.
AT&T January 2013 - February 2015
Call Center Representative
Achieved a 90% resolution rate on first call by utilizing effective problem-solving skills.
Increased customer satisfaction by 18% by handling inquiries and complaints efficiently.
Contributed to a 5% reduction in call handling time through the use of CRM software.
EDUCATION
Resume Worded Institute March 2021
Certified Hospitality Manager
Completed alongside full-time Retail Manager role, enhancing leadership and operational skills
Resume Worded University May 2014
Bachelor of Science - Hospitality Management
Specialization in Customer Service Excellence
Achievements: President of the Hospitality Club, Dean's List 2012 - 2014
SKILLS
Management: Team Leadership, Staff Training, Performance Appraisal, Inventory Management, Profit & Loss, Workforce Scheduling
Customer Service: Conflict Resolution, Customer Satisfaction Tracking, Complaint Escalation, Loyalty Programs, Service-Level Agreements, Feedback Collection
Sales & Marketing: Cross-Selling Techniques, Promotional Campaigns, Sales Analysis, Product Placement, Trend Forecasting, Visual Merchandising
Technology: POS Systems (Square, Toast POS), MS Office Suite, Inventory Management Software, CRM Platforms, Data Analytics, Online Booking Tools
OTHER
Certifications: ServSafe Food Handler Certified (2020), TIPS Alcohol Certification (2019)
Professional Development: Attended National Retail Federation Conference (2019), Retail Management Workshop (2017)
Awards: Target Store Manager of the Quarter (Q2 2021), Walmart Excellence in Customer Service Award (2019)
Community Involvement: Volunteer Event Coordinator for Feed the City (2018 – Present), Monthly Workshop Leader at Hospitality Outreach Program (2016 – 2018)
Tailor your resume examples
When you apply for a job in hospitality management, make sure your resume shows you're a good fit. Think about what you did before that relates to the job. Use clear words that show you've done similar work. Here's how:
- List the software or systems you’ve managed that could be used in a hotel or restaurant, like
POS systems orbooking platforms . - For jobs where you've been the boss, mention how many people you looked after and how you helped them do better, such as 'Led a team of 15 and improved service quality'.
- If you're coming from a different job, find what’s the same. Did you help customers? Solve problems quickly? Say ‘Resolved customer complaints with care and speed’.
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