4 IT Helpdesk Resume Examples for 2024

Creating an effective resume for an IT helpdesk role can be challenging. This article shows good resume examples and gives tips to improve your chances of getting hired. Learn how to highlight your tech skills, customer service experience, and relevant certifications.

  Compiled and approved by Marie-Caroline Pereira
  Last updated on See history of changes

  Next update scheduled for

At a Glance

Here's what we see in the best IT helpdesk resumes.

  • Show Impact With Numbers: The best resumes show clear impact using numbers. Metrics often include reduced ticket resolution time by 30%, increased customer satisfaction by 25%, handled 50+ support tickets weekly, and decreased system downtime by 40%.

  • Include Key Skills: Include skills on your resume that you have and are mentioned on the job description. Some popular ones are Troubleshooting, Active Directory, Windows OS, Network Support, and Helpdesk Software. But don't include all of them, choose the ones you have and are mentioned in the JD.

  • Tailor Your Resume: Tailor your resume to the specific job. Customize phrases like provided technical support and resolved user issues to match the job description.

Get your resume scored

Want to know if your IT helpdesk resume stands out? Our resume scoring tool gives you a clear picture of where you stand. It checks your resume against key criteria that recruiters look for when hiring support professionals.

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Education placement guide

On an IT helpdesk resume, where to place your education is key to showing your qualifications quickly. If you are new to the workforce or have recently finished a degree or relevant course, you should list your education at the top of your resume. This highlights your IT knowledge and any specific training you have completed, such as certifications in computer systems or network administration. It's important for hiring managers to see this information right away.

However, if you have been working in IT support or helpdesk roles, your experience should be the first thing to appear. Your hands-on experience dealing with technical issues and support tickets is very valuable and should be showcased. Remember, a focused IT helpdesk worker with both practical experience and relevant education stands out, so make sure they are easy to find on your resume.

Highlight relevant certifications

Adding industry-recognized certifications like CompTIA A+ or ITIL shows that you have the required technical skills. It makes your resume stand out.

Include any experience with specific helpdesk software or tools you've used. Mentioning expertise in programs like Zendesk or JIRA makes your resume more attractive to employers.

Optimal resume length

Keep your IT helpdesk resume to one page, especially if you are just starting out or have been working for less than a decade. This helps you present your most relevant experiences without overwhelming the reader. If you are a professional with extensive experience, consider two pages, but ensure the most compelling information is on the first page.

In the tech field, it is crucial to show your ability to communicate clearly and efficiently. A concise resume demonstrates this skill. Focus on your recent work and technical competencies. Highlight your problem-solving abilities and customer service skills. If space is an issue, trim less relevant sections like an overly detailed education history or unrelated roles.

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