7 Customer Service Resume Examples for 2024

Crafting a resume for customer service roles is about clearly showcasing your skills in communication and problem-solving. This article brings you examples of effective resumes and tips to help you present your experience. We cover essential aspects like formatting, relevant skill highlights, and the importance of metrics in demonstrating your success in past roles. Our guidance aims to improve your chances of landing the interview in a competitive job market.

  Compiled and approved by Jason Lewis
  Last updated on See history of changes

  Next update scheduled for

At a Glance

Here's what we see in standout customer service resumes.

  • Quantifying Your Impact: Good resumes show impact with numbers. For customer service, include average call handle time, customer satisfaction ratings, response time reductions, and issue resolution rates.

  • Match Your Skills To The Job: Include skills on your resume that you have and are mentioned on the job description. Popular ones are CRM software proficiency, data entry, ticketing systems, live chat handling, and order processing.

  • Adapt To Industry Trends: Show you know the latest in your field. Add phrases like social media support or customer feedback analysis to show you're current.

Where to place education

If you just graduated or are a new job seeker, put your education at the top. This shows that your recent studies are fresh and ready to be used in customer care. If you've been working for a while, list your work experience first. Education can follow.

For jobs in customer support, mention any courses or training related to communication or service. This is very important and will catch an employer's eye. For example, if you studied conflict resolution, this is a great skill for customer service and should be easy to find on your resume.

Showcase soft skills

In customer service, being good with people is key. Show this by listing soft skills such as 'patience' or 'active listening' on your resume. Also, give examples of when you used these skills to help customers.

Include any awards or praise you got for your service. This proves you know how to make customers feel seen and heard, which is what companies want when hiring for these roles.

Keep your resume short

Try to make your resume one page long. This is usually enough to show your skills and experience. Write about your most recent jobs that relate to helping customers. Use short points to describe what you did.

Only use two pages if you have many years of experience or important roles that show you are very good at customer service. Make sure every point on the second page is needed and shows how you can help the company.

Highlight relevant experience

Make sure to show roles where you helped people. If you worked in retail, talk about how you handled customer questions or solved problems. If you worked on phones or online chat, show that you can handle many cases and keep customers happy.

Use words like 'resolved', 'assisted', and 'supported' to clearly show your skills. These words are strong in customer service and let employers know what you can do.

Beat the resume screeners

When you apply for customer service roles, your resume might first be read by an Applicant Tracking System (ATS). An ATS can screen out resumes before a hiring manager sees them. To help you pass through this system, here are some tips:

  • Use keywords from the job description in your resume. For customer support positions, words like 'customer interaction,' 'problem-solving,' and 'support tickets' are often important.
  • Make sure your resume is clearly formatted with no graphics or images. Simple, clean text is best for an ATS to read.

Make your resume customer-focused

To stand out in customer service, show how you understand and meet customer needs. Employers want to see you can handle issues and keep customers happy. Keep your resume clear and direct, so it’s easy for hiring managers to see you're a good fit.

  • List specific customer service systems you've mastered, like Zendesk or Salesforce.
  • Showcase your ability to lead by mentioning teams or projects you've managed, focusing on customer service outcomes.
  • If you're new to customer service, highlight transferable skills such as problem-solving from your past roles.
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