7 Entry-Level Desktop Support Resume Examples for 2024
Starting in desktop support? This article will help you build a good resume. See examples of entry-level resumes and get strategic advice. Learn what hiring managers look for and how to highlight your skills, even with little experience. We cover key sections like contact info, objective, skills, and experience. Tailor your resume to stand out in the IT field.
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At a Glance
Here's what we see in the best entry-level desktop support resumes.
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Show Impact With Numbers: Use numbers to show your impact. For example:
reduced support issues by 30% ,improved response times by 15% ,managed 50+ support tickets weekly , orincreased user satisfaction by 25% .
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Include Skills From The Job Description: Include skills on your resume that you have and are mentioned on the job description. Some popular ones are
Troubleshooting ,Windows OS ,Active Directory ,Network Configuration ,Hardware Setup . But don't include all of them, choose the ones you have and are mentioned in the JD.
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Focus On Certifications: Certifications are key in this field. Include ones like
CompTIA A+ andMicrosoft Certified . Resumes with certs get more attention.
Example #1
Entry-Level Desktop Support
Resume Sample
Your Name
Entry-Level Desktop Support
EXPERIENCE
Resume Worded February 2022 - Present
Desktop Support Technician
Resolved over 90% of technical issues on first contact by utilizing diagnostic tools and troubleshooting techniques, enhancing customer satisfaction by 25%
Implemented proactive system checks that reduced ticket volume by 30% through early detection of potential issues
Led training sessions for new hires on troubleshooting techniques, resulting in a 40% reduction in onboarding time
Streamlined software update installation process, decreasing update times by 15% and ensuring up-to-date security patches
Supported a team of 20 employees with software and hardware issues, maintaining a system uptime of 99%
Microsoft June 2021 - January 2022
Desktop Support Intern
Gained hands-on experience solving complex technical issues, leading to a 10% increase in overall ticket resolution rate
Collaborated with senior technicians on network configuration projects, reducing system downtime by 20%
Developed an internal knowledge base that reduced average support request time by 12%
Coached.com January 2020 - May 2021
IT Support Specialist
Assisted in deploying a new company-wide email client, resulting in a 30% decrease in email-related support queries
Performed hardware maintenance on over 100 physical machines, increasing operational efficiency by 20%
Set up user accounts and provided software training, reducing new hire support requests by 15%
Apple Inc. July 2019 - December 2019
Help Desk Technician
Troubleshot and resolved 80+ support tickets per week, contributing to the overall team resolution rate of 95%
Monitored network performance and conducted routine maintenance, decreasing downtime by 10%
EDUCATION
Resume Worded Institute January 2022
CompTIA A+ Certification
Fulfilled certification while working full-time, demonstrating time management and dedication to professional development
Resume Worded University May 2019
Bachelor of Science in Information Technology
Specialized in Network Security and Management
Graduated with Cum Laude honors and distinction in Thesis Research on Secure Networking Protocols
SKILLS
Operating Systems: Windows (Advanced), macOS (Intermediate), Linux (Basic)
Hardware: PC Building (Advanced), Troubleshooting (Advanced), Printers (Intermediate), Mobile Devices (Intermediate)
Networking: TCP/IP (Intermediate), Cisco Networking (Basic), LAN Setup (Intermediate), VPN Management (Intermediate)
Software & Tools: Microsoft Office Suite (Advanced), Active Directory (Intermediate), ServiceNow (Intermediate), Remote Desktop (Intermediate)
OTHER
Certification: Network+ Certified by CompTIA (2020)
Professional Development: Attended annual TechNet Cyber Symposium for evolving security tech trends (2021)
Volunteering: IT Support Volunteer for local non-profit organizations, providing tech solutions for community services (2019-Present)
Projects: Independent project on Home Network Optimization involving hands-on routing, switching, and network performance tuning (2021)
Get feedback on your resume
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Example #2
Entry-Level Desktop Support
Resume Sample
Your Name
Entry-Level Desktop Support
EXPERIENCE
Coached.com March 2022 - Present
Junior Desktop Support Technician
Provided end-user support for over 200 employees, achieving a 90% satisfaction rate in post-support surveys
Configured and deployed 50+ workstations, cutting setup time by 20% with standardized imaging
Updated and managed software inventory, reducing licensing costs by 15% through efficient tracking
Created detailed IT support documentation, decreasing ticket resolution time by 10%
Assisted in the installation and troubleshooting of AV equipment, enhancing conference room usability by 25%
Dell Technologies May 2021 - February 2022
Help Desk Associate
Handled 500+ support requests, resolving 85% within the first day
Improved network stability by conducting regular diagnostics and maintenance, reducing downtime by 30%
Implemented a ticket management system that cut average ticket resolution time by 15%
Resume Worded January 2020 - April 2021
IT Support Intern
Provided first-level support to a team of 100, achieving a first-call resolution rate of 80%
Assisted in the rollout of a new employee onboarding system, reducing onboarding time by 20%
Conducted regular software updates and patches, ensuring systems were up-to-date and secure
IBM June 2019 - December 2019
Technical Intern
Supported senior technicians in maintaining network infrastructure, improving network response time by 25%
Engaged in problem-solving sessions, resolving 50+ technical issues
EDUCATION
Resume Worded Academic Center May 2021
Associate of Applied Science in Information Technology Support
Special focus on network security and data management
Part-time alongside role as Help Desk Associate at Dell Technologies
Resume Worded Institute November 2020
CompTIA A+ Certification
Gained essential skills for entry-level IT professionals
Certification achieved while interning part-time
SKILLS
Operating Systems: Windows Server, MacOS, Linux, Unix, Chrome OS, Android
Hardware & Software: Desktop assembly, Software installation, Troubleshooting, Antivirus support, Peripheral configuration, Disk encryption
Networking: TCP/IP, VPN support, Wireless networks, Router configuration, Switches, Network printers
Customer Support Tools: Help desk software, Ticketing systems, Remote desktop, Email support, Chat support, VoIP systems
OTHER
Certifications: Microsoft Certified: Modern Desktop Administrator Associate (2022)
Volunteering: Community Tech Support Volunteer, helping elderly with technology basics – 2022
Projects: Collaborated on a team project to design a user-friendly internal knowledge base for IT support - Coached.com
Professional Development: Attended 'The Future of Tech Support' Webinar Series - 2021
Order of education section
If you're an entry-level desktop support candidate, start your resume with your education. This makes it clear that you are a recent graduate or still in school, which is common for entry-level positions.
List your degree, school name, and graduation date clearly. Include any relevant coursework, certifications, or special projects related to IT and support tasks. This will show hiring managers your foundational knowledge in the field.
Example #3
Entry-Level Desktop Support
Resume Sample
Your Name
Entry-Level Desktop Support
EXPERIENCE
Resume Worded April 2022 - Present
IT Help Desk Technician
Resolved an average of 70 support tickets per week, achieving a 95% customer satisfaction rate
Configured and maintained remote access tools, increasing remote work efficiency by 20%
Implemented a proactive maintenance schedule, which reduced system downtime by 15%
Conducted training sessions for users on commonly used software, reducing support tickets by 10%
Managed user accounts and permissions, improving data security by 30%
Google January 2021 - March 2022
Technical Support Specialist
Reduced average ticket handling time by 20% by optimizing troubleshooting procedures
Coordinated with network teams to ensure seamless connectivity, resulting in a 98% uptime
Developed and maintained an internal FAQ system, which cut recurring issues by 15%
Coached.com July 2019 - December 2020
IT Support Technician
Improved software deployment processes, decreasing deployment time by 10%
Assisted in the setup and configuration of over 100 new workstations
Managed hardware inventory, reducing equipment loss by 25%
Amazon January 2018 - June 2019
Technical Support Intern
Assisted in resolving Level 1 support issues, achieving an 85% resolution rate
Participated in network upgrade projects, enhancing overall network performance by 20%
EDUCATION
Resume Worded Academic Center February 2021
CompTIA A+ Certification
Validates understanding of the most common hardware and software technologies in business
Ensures proficiency in troubleshooting network and security issues within operating systems
Resume Worded University May 2019
Bachelor of Science - Information Technology
Specialization in Network Administration and Security
Participated in a collaborative project to design a mock-up enterprise network (Part-time)
SKILLS
Operating Systems: Windows Server, Linux, macOS, Android, iOS, Windows 7/8/10/11
Hardware & Networking: PC Assembly, Network Configuration, Troubleshooting, Wireless Networking, Fiber Optics, NAS Setup
Helpdesk Tools: ServiceNow, Jira, Remedy, Zendesk, Freshdesk, ConnectWise
Security & Software: Firewall Configuration, Antivirus Solutions, Active Directory, Microsoft Office Suite, VMWare, VirtualBox
OTHER
Certifications: Network+ Certification (2020), Security+ Certification (2022)
Professional Development: Attended 'Cybersecurity Best Practices' webinar series, Completed 'IT Service Management with ITIL' course
Projects: Implemented a complete IT inventory management system using RFID technology
Volunteering: Volunteer IT support for local non-profit organizations, providing network setup and maintenance services
Include technical skills
For a desktop support role, list specific technical skills prominently. Include familiarity with operating systems like Windows or macOS, knowledge of common software, and ability to troubleshoot hardware issues.
Certification courses such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate can also make your resume stand out. These show your commitment to the field and your readiness to handle technical problems effectively.
Example #4
Junior Desktop Support
Resume Sample
Your Name
Junior Desktop Support
EXPERIENCE
Coached.com May 2022 - Present
Junior IT Support Specialist
Provided first-line support for over 250 employees, resolving tickets within an average of 1.5 hours
Configured hardware and software for new hires, decreasing setup times by 20%
Assisted in the development of a user training program, reducing technical support requests by 15%
Supported the implementation of an asset management system, improving asset tracking by 25%
Monitored ticketing system performance metrics, identifying areas to enhance efficiency by 10%
HP Inc. January 2021 - April 2022
Help Desk Technician
Achieved a 90% first-call resolution rate by efficiently diagnosing and resolving issues
Assisted in a system-wide upgrade project, enhancing performance by 15%
Created and updated support documentation, reducing new hire onboarding time by 10%
IBM June 2020 - December 2020
IT Intern
Supported senior engineers in resolving Level 1 and 2 issues, achieving an 80% resolution rate within the internship
Engaged in regular hardware maintenance, improving system reliability by 10%
Assisted in network troubleshooting tasks, leading to a 20% increase in network reliability
Resume Worded January 2019 - May 2020
Technical Support Assistant
Resolved basic technical issues for 60+ employees, achieving a 90% satisfaction rating
Supported software installation and updates, reducing common software issues by 15%
EDUCATION
Resume Worded Institute April 2022
CompTIA A+ Certification
Acquired key IT support skills including troubleshooting, problem-solving, and network support
Resume Worded University May 2019
Bachelor of Science - Information Technology
Part-time program
Relevant coursework in System Administration, Network Security, Database Management
SKILLS
Operating Systems: Windows 10/11, macOS, Linux (Ubuntu, CentOS), Android, iOS
Software & Tools: Microsoft Office Suite, Active Directory, VMware, TeamViewer, Support Ticket Systems (Zendesk, JIRA)
Networking: TCP/IP, DNS, DHCP, LAN/WAN, VPN, Network Troubleshooting
Hardware: PC Assembly, Hardware Troubleshooting, Peripherals, Printers, Mobile Devices
OTHER
Certifications: Network+ Certification (expected 2023), Microsoft Technology Associate (MTA) – IT Infrastructure
Professional Development: Attended IT Support Best Practices Workshop (2021), Agile Methodologies Webinar Series Participant (2020)
Technical Projects: Collaborated on company-wide OS migration project for over 500 workstations, Automated deployment processes using PowerShell scripts
Community Engagement: Volunteer IT Consultant for local non-profits, Bi-annual participant in Cyber Security Awareness campaigns
Ideal resume length
Keep your resume to one page. As you aim to join as entry-level desktop support, your hands-on experience and relevant skills are crucial. You must show your ability to troubleshoot, provide technical assistance, and interact with users effectively. Put your strongest qualifications on the first page, as hiring managers look here first.
Do not use a small font or margins to fit more content. It is better to select the most relevant information. This means focusing on recent technical experiences and core skills, like knowledge of operating systems and problem-solving abilities. Most importantly, remember that a shorter resume reflects your ability to prioritize information which is key in desktop support roles.
Example #5
Senior Desktop Support
Resume Sample
Your Name
Senior Desktop Support
EXPERIENCE
Google March 2021 - Present
Senior Desktop Support Specialist
Led a team of 5 technicians, improving overall ticket resolution time by 25%
Developed and implemented a new support ticket prioritization system, enhancing efficiency by 30%
Conducted quarterly tech training sessions for staff, increasing tech-savviness by 35%
Coordinated with network and server teams to reduce downtime by 20%
Optimized system performance through regular maintenance checks, achieving 99.9% uptime
Resume Worded January 2019 - February 2021
Lead IT Support Technician
Managed complex technical projects, reducing project completion time by 20%
Oversaw technician training, leading to a 15% decrease in error rates
Implemented security protocols, reducing security incidents by 10%
Apple Inc. June 2016 - December 2018
IT Support Specialist
Configured and maintained over 300 desktops and workstations, enhancing performance and usability
Led the implementation of a new support ticketing system, improving work order accuracy by 20%
Trained junior technicians, increasing team efficiency by 15%
Coached.com January 2014 - May 2016
Technical Support Engineer
Resolved high-priority technical issues for executive staff, achieving a 98% satisfaction rate
Developed and maintained knowledge base articles, decreasing average resolution time by 12%
EDUCATION
Resume Worded Institute May 2016
Master of Science - Information Technology
Specialization in Network Security
Resume Worded Academic Center March 2015
Certified Information Systems Security Professional (CISSP)
This certification was completed Part-time
SKILLS
Operating Systems: Windows 10/8/7, macOS, Linux, iOS, Android
Software & Applications: Microsoft Office Suite, Google Workspace, Atlassian JIRA, Slack, Trello
Hardware & Networking: PC Hardware, Server Maintenance, Network Configurations, Cisco Routers/Switches
Troubleshooting & Security: Malware Remediation, Data Recovery, Encryption Tools, VPNs, Firewall Management
OTHER
Certifications: CompTIA A+ Technician (2020), Microsoft Certified: Modern Desktop Administrator Associate (2019)
Leadership & Volunteering: IT Skills Workshop Trainer for Resume Worded Community Program, Mentor for Women in Tech Initiative
Continuing Education: Ongoing AWS Certified Solutions Architect – Associate (Expected completion: Sept 2023)
Publications: Co-author of 'Future-Proof Your IT Career' (Publication: Resume Worded Press, 2022)
Show problem-solving experience
In desktop support, problem-solving is key. Include any past experiences where you solved technical issues, even if they were in a volunteer or part-time role.
Mention specific situations where you resolved technical challenges or improved system performance. This shows you have practical experience in dealing with real-world IT problems, which is invaluable in this field.
Example #6
Entry-Level Desktop Support with Network Specialization
Resume Sample
Your Name
Entry-Level Desktop Support with Network Specialization
EXPERIENCE
Resume Worded April 2022 - Present
Desktop Support Technician - Network Specialist
Diagnosed and resolved network issues, reducing overall network downtime by 30%
Managed network configurations, enhancing connectivity performance by 20%
Implemented network monitoring tools, identifying and addressing potential issues proactively, which reduced network disruptions by 25%
Conducted regular network maintenance, leading to a 15% increase in network stability
Provided training on basic network troubleshooting for staff, reducing help desk tickets by 10%
Microsoft January 2021 - March 2022
Help Desk Technician
Resolved network-related issues for 100+ users, achieving a 95% satisfaction rate
Configured new network hardware, reducing setup time by 20%
Assisted in network security audits, identifying and mitigating potential vulnerabilities
Coached.com July 2019 - December 2020
IT Support Intern
Helped maintain the network infrastructure, improving average network speed by 15%
Supported the installation of secure network connections, reducing incidents of unauthorized access by 10%
Participated in network upgrade projects, enhancing overall network performance by 20%
Amazon January 2018 - June 2019
Technical Intern
Assisted in network troubleshooting tasks, which improved reliability by 25%
Supported network maintenance, leading to a 20% reduction in technical downtimes
EDUCATION
Resume Worded Institute March 2022
CompTIA Network+ Certification
Learned to design and implement functional networks, configure, manage, and maintain essential network devices
Resume Worded University May 2021
Bachelor of Science in Information Technology
Specialized in Network Management (Part-time)
Achieved top 5% in class, Tutored junior students in network security principles
SKILLS
Networking: TCP/IP, DNS, DHCP, VPNs, LAN/WAN, VLAN, Firewall configurations
Operating Systems: Windows Server, Linux, MacOS, Cisco IOS
Hardware & Software: PC building, Troubleshooting, Symantec Endpoint Protection, Active Directory
Diagnostic Tools: Wireshark, Ping, Traceroute, Network Monitoring
OTHER
Certifications: Cisco Certified Network Associate (CCNA) - expected completion 2023
Professional Development: Attended 'Security in Network Design' workshop, Interop ITX Conference
Volunteering: Tech mentor for 'Girls Who Code', providing guidance on STEM careers
Projects: Designed and deployed a small business network upgrade for a local non-profit, enhancing security and connectivity
Beat the resume bots
When you apply for entry-level desktop support roles, your resume often needs to get past software called an Applicant Tracking System (ATS) before a human sees it. Here's how you can improve your chances:
- Use keywords from the job description, such as 'troubleshooting', 'customer service', or 'hardware and software installation'. This matches your resume to the job and helps the ATS see you as a good fit.
- Format your resume clearly with headings like 'Work Experience', 'Education', and 'Skills'. This helps the ATS understand each section. Avoid using headers or footers as the ATS might not read them.
Example #7
Career Transition to Entry-Level Desktop Support
Resume Sample
Your Name
Career Transition to Entry-Level Desktop Support
EXPERIENCE
Coached.com March 2020 - Present
Customer Service Representative
Managed customer inquiries and resolved issues, achieving a 90% customer satisfaction rate
Implemented a new ticketing system that improved response time by 15%
Trained new customer service representatives, reducing onboarding time by 20%
Created a customer service guide that reduced recurring inquiries by 10%
Handled high-volume calls, decreasing call wait times by 25%
Best Buy January 2018 - February 2020
Sales Associate
Advised customers on technology products, boosting sales by 20%
Provided troubleshooting assistance for in-store tech issues, reducing technician interventions by 15%
Supported in-store software updates and hardware setups, reducing downtime by 10%
Resume Worded June 2015 - December 2017
Administrative Assistant
Oversaw company software and hardware inventory, reducing misplaced items by 30%
Conducted training for staff on new software, improving efficiency by 20%
Managed technical support tickets, reducing response time by 10%
Teleperformance January 2013 - May 2015
Call Center Agent
Resolved 200+ technical support calls per week, increasing resolution rates by 15%
Developed a troubleshooting guide, decreasing call handling time by 10%
Provided support for multiple software platforms, broadening technical knowledge
EDUCATION
Resume Worded Institute April 2023
CompTIA A+ Certification
Acquired key skills in troubleshooting & problem-solving for hardware and software
The course was pursued part-time alongside the current job role
Resume Worded University May 2020
Associate of Applied Science in Information Technology Support
Specialized in network support and operating systems
Engaged in hands-on labs simulating real-world tech support scenarios
SKILLS
Technical Support: Windows & MacOS environments, Hardware troubleshooting, Software installation, Network configuration, Security principles, Remote desktop support
Customer Support Platforms: Zendesk, Freshdesk, ServiceNow, JIRA, Slack, MS Teams
Operating Systems: Windows Server 2016, Linux (Ubuntu), MacOS Catalina, Android, iOS
Productivity Software: Microsoft Office Suite, Google Workspace, LibreOffice, Remote PC tools
OTHER
Certifications: Microsoft Technology Associate (MTA): IT Infrastructure (2022), Network+ Certification (2021)
Professional Development: Attended annual TechSupport Conference (2021, 2022), Webinar on 'Emerging Technologies in IT Support' (2022)
Customer Relations: Developed customer satisfaction surveys, resulting in a 20% increase in feedback collection
Technical Writing: Authored a popular blog on desktop support best practices, with a monthly readership of over 5,000
Match your resume to the job
When you apply for desktop support roles, show the skills and experiences you have that fit what the job needs. Use the job description as your guide. This makes it clear you're a good fit for the role. Think about what an entry-level role needs and show that you have those skills.
- Include specific technical software or tools you've used like
Microsoft Office Suite ortroubleshooting Windows OS . - If you've worked in team projects or tech support, list these roles to show experience in teamwork and problem-solving.
- For a career change, link your past work to desktop support tasks. For example, if you handled customer service, relate it to user support skills.
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