8 IT Support Analyst Resume Examples for 2024

As a hiring manager in the IT support industry, I know what makes a resume strong. This article shares resume examples for IT support analyst roles, tailored tips, and industry-specific advice. Learn how to highlight key skills, relevant experience, and technical knowledge to stand out to employers.

  Compiled and approved by Marie-Caroline Pereira
  Last updated on See history of changes

  Next update scheduled for

At a Glance

Here's what we see in top IT support analyst resumes.

  • Show Impact With Numbers: Use numbers to show impact, like reducing support tickets by 30% or improving resolution time by 25%. Mention metrics like average ticket resolution time and customer satisfaction scores. These show your value.

  • Use Skills From The Job Description: Include skills on your resume that you have and are mentioned in the job description. Some popular ones are Windows OS, Active Directory, VPN configuration, Help Desk Software, and Network Troubleshooting. But don’t include all of them, choose the ones you have and are mentioned in the JD.

  • Trend: Show Continuous Learning: Employers value continuous learning. Show ongoing certifications like CompTIA A+ or courses on cybersecurity to stay relevant.

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Where to place your education

For your it support analyst resume, position your education section effectively. If you are new in the field or a recent graduate, your education should come before your experience. This shows employers that your training is current and relevant. If you have been working for a while, list your work experience first. Your hands-on experience will matter more to employers than your academic background.

You should also consider the relevancy of your degrees or certifications. For it support roles, include any specific technical or computer-related education high up. This shows you have the knowledge important for the job. For instance, a degree in information technology or certifications like CompTIA A+ should be highlighted. Remember to keep your education section concise and impactful, listing degrees and certifications that are most related to the role.

Section Example Education for IT Support Analyst
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Breaking into IT support

Include certifications such as CompTIA A+ or ITIL to show your technical skills. This can give you an edge over other candidates.

Highlight any experience you have with helpdesk software or troubleshooting common technical issues. These skills are often in high demand for IT support roles.

Ideal resume length

For an it support analyst role, you should keep your resume concise and to the point. If you are starting out or have up to 10 years of experience, aim for a one-page resume. This shows you can communicate your most relevant skills and achievements without unnecessary details.

More seasoned professionals with over a decade of experience could use a second page to discuss their extensive background. Remember to place your most impressive and relevant skills and experiences on the first page, as this is where hiring managers focus their initial attention. Make every word count, and ensure that you prioritize your technical and customer service skills.

Showcasing relevant skills

List specific tools and technologies you have used, such as ticketing systems or remote desktop software. Detail how you have used them in past roles.

Emphasize your soft skills like communication and problem-solving. These are crucial for IT support and can make a big difference during the hiring process.

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