Emphasize customer service skills on your resume. Include examples of how you’ve handled guest complaints or gone out of your way to make guests feel welcome.

Describe any experience you have with hotel management software. Familiarity with tools like Opera or Fidelio can give you an edge.

Mention any additional languages you speak. Hotels often serve international guests, and your language skills can be very valuable.

Include any experience you have in handling front desk operations. Skills like check-in/out procedures and managing reservations are crucial for breaking into this field.

When applying for a role in hotel service, show how your skills match the job. Use examples from your work that show you have experience in customer service, attention to detail, and can handle many tasks at once. Be clear and concise to help managers see why you are a good fit for the hotel industry.

• Highlight your customer service skills by mentioning how you improved guest satisfaction or resolved complaints. Example: Boosted guest satisfaction ratings by 20% through personalized concierge services.
• Show your ability to work with diverse teams and different departments. Example: Collaborated with housekeeping and maintenance to enhance overall guest experience.
• For career changers, link your past work to hotel tasks. If you worked in retail, talk about inventory management or sales. Example: Managed inventory at a busy department store, ensuring product availability and customer satisfaction.

When you're applying for a job in the hotel industry, your resume should show that you have the right skills. Below is a list of skills that are good to have for these jobs. Remember, you don't need to have all of them. Pick the ones that match the job you want.

• Customer service
• Reservation systems
• Point of sale (POS) systems
• Housekeeping standards
• Food and beverage knowledge
• Event coordination
• Billing and invoicing
• Inventory management
• Complaint resolution
• Health and safety protocols

Put these skills in a special section on your resume. This helps a computer program called an ATS see you have the skills for the job. The ATS helps hiring managers by showing them resumes that match the job best.

If you have worked with a special hotel software or system, make sure to include it. For example, if you have experience with a hotel management software, list it. This shows you can start the job with less training. If you're good at making sure guests are happy and solving their problems, include guest satisfaction and conflict resolution.

If you've climbed the ladder in hotel roles, it's key to show this on your resume. Here are ways to highlight your leadership journey:

• List positions you've held in chronological order to show your progression. For example, if you started as a front desk agent and now you're a front desk manager, make sure to list these roles to show your growth.
• Include any leadership training or management courses you've completed. This can be in-house training or external courses. For instance, 'Completed a 6-month leadership development program' shows commitment to your growth.

Even if you think you don't have leadership experience, consider times when you took the lead. You might have:

• Trained new staff members – this shows you're trusted to guide others.
• Managed schedules or resolved guest issues when the manager was not present, which shows you can handle responsibility.

If you have moved up the ranks in hotel work, showing this on your resume can be a strong signal to hiring managers of your leadership skills. Think about the roles you've held and how you can show this progression.

• Include job titles and the dates you held them, especially if you've been promoted. For example, list 'Front Desk Agent, January 2018 - August 2019' and 'Front Desk Supervisor, September 2019 - Present' to clearly show your growth.
• Use bullet points to highlight responsibilities that show leadership, such as 'Managed a team of 10 staff' or 'Led training sessions for new employees.'

Even if you haven't had a formal promotion, you can still show leadership. Think about times you took on more responsibility or led a project.

• Describe any initiatives or projects you led, like 'Organized a guest satisfaction improvement program that increased positive reviews by 20%.'
• Point out any times you were chosen to train others or were given responsibility during a manager's absence, as these also show trust and leadership ability.

As a hiring manager, I know that numbers speak louder than words. When you're applying for roles in hotel experience, it's vital to show the impact you've made through concrete metrics. These numbers tell a story of your effectiveness and efficiency to potential employers.

Think about the ways you've made a difference in your past roles and how you can quantify this. Here are some examples:

• Increased guest satisfaction scores by 10% through implementing a new feedback system.
• Reduced check-in time by 5 minutes per guest by streamlining the process.
• Boosted room occupancy rates by 15% with strategic promotions and customer service initiatives.
• Decreased customer complaints by 20% through staff training and improved communication protocols.
• Managed inventory to reduce waste, saving the hotel $5,000 annually.
• Organized events that increased hotel revenue by 25% year-over-year.
• Improved housekeeping efficiency by 30%, allowing for 10% more rooms cleaned per day.
• Reduced staff turnover by 15% by enhancing the work environment and team engagement.

If you're unsure about the exact figures, estimate them based on your best recollection. Remember to explain the context of these numbers during interviews. Use these metrics to show how you add value and why you would be a great asset in any hotel experience role.

When you write your resume for a hotel role, think about the company size. For a small hotel or startup like The Inn at Little Pond, show how you work well in close teams and adapt to various tasks. Mention times you helped improve the guest experience or took on extra responsibilities. For a larger hotel chain such as Hilton or Marriott, focus on how you handle high volumes of guests and work with established systems.

Use simple phrases that match the company. For small hotels, say 'adapted services to guest needs for a personalized stay'. For big hotels, say 'managed guest check-ins and check-outs for over 200 rooms'. Remember, small companies might value your personal touch, while big companies might focus on your ability to follow their ways.

• Show you can adapt to different roles in a small team
• Describe how you manage tasks in a busy, system-driven environment