Include experiences where you've managed hotel operations, from front desk to housekeeping. This will show your ability to handle various departments and coordinate efforts to ensure smooth operations.

Provide examples of how you've implemented improvements or innovations that resulted in better efficiency, higher guest satisfaction, or increased revenue.

Emphasize your guest service skills. Good hotel operations managers need to ensure guest satisfaction, so make sure to include any roles where you handled guest interactions directly.

Detail specific situations where you improved customer experiences or resolved conflicts successfully. This will show your capability in maintaining high service standards.

When you apply for a hotel operations job, show how your past work fits. Use clear words so anyone can understand. You need to show that you can lead a team and make guests happy. Make your resume match the job you want.

• Show the size of teams you have managed. Say something like 'Oversaw a staff of 20 in various hotel departments including front desk and housekeeping'.
• Talk about times when you made things better for guests or saved money. Use clear examples like 'Implemented a new booking system that increased room occupancy by 15%'.
• If you're new to hotel work, link your skills to the job. For example, if you've managed projects, say 'Managed a project that improved customer service scores by 10%'.

Expand

When crafting your resume as a hotel operations manager, it's important to include specific hard skills that show you can handle the job's demands. Here are some key skills to consider:

• Budgeting – Manage finances effectively.
• Inventory management – Keep track of supplies and resources.
• Revenue management – Maximize profits through pricing strategies.
• Property management systems (PMS) – Operate software for managing reservations and other hotel operations.
• Customer service – Ensure guest satisfaction.
• Staff training – Educate team members on hotel standards and procedures.
• Regulatory compliance – Understand and apply relevant laws and regulations.
• Facilities management – Oversee the maintenance and functionality of hotel facilities.
• Quality control – Maintain high standards of service and cleanliness.
• Event planning – Organize and execute events held at the hotel.

You don't need to include all these skills, but focus on those that match your experience and the specific hotel operations role you're aiming for. Consider what the job listing asks for and match your skills to those requirements. Most resumes have a dedicated skills section where these should be listed. This helps with Applicant Tracking Systems (ATS), which scan for relevant skills. If you have experience with specific tools or software, include these in your work experience section to show how you applied those skills in a real-world context.

When writing your resume, showing your impact with numbers can be very strong. Numbers help hiring managers see the clear results you have achieved. Here are some tips on how to do this.

• Think about how you have helped to save time. For example, if you made check-in faster by 5 minutes per guest, this is worth noting. Or, if you managed a team and improved their efficiency, estimate the percentage of time saved, like 10% faster room turnover.
• Consider costs you have cut. If you negotiated with suppliers and reduced costs by 15%, that shows you can manage budgets well. If you implemented energy-saving measures that cut utility bills by 20%, this is also a strong point.
• Customer satisfaction is key in hotel operations. If you led a team that improved customer service scores by 30 points, this shows you make guests happy. If fewer guests are complaining and you have numbers to show it—for example, a 25% drop in customer issues—that's important to include.
• Revenue is critical. If you helped increase room bookings by 50 reservations per month, or boosted event sales leading to a 20% revenue increase, this is powerful. Hiring managers look for evidence that you can help the hotel make more money.

Use these ideas to think about your own work. Even if you are not sure about exact numbers, it's okay to estimate. It's about showing that you understand the value of measuring your impact.

When you apply to a small hotel or startup, show you can wear many hats. Your resume might say, 'Managed a team and handled guest services, improving customer satisfaction by 20%.' This shows you're versatile, which is key in smaller settings where you may do different jobs.

For big hotels like Hilton or Marriott, highlight how you handle complex tasks. For example, 'Oversaw operations for a 300-room hotel, leading to a 15% increase in operational efficiency.' Big companies look for your ability to manage large-scale operations.

In both cases, focus on leadership and your ability to improve things, like guest experience or team performance. These are important in any hotel operations manager role.