11 Medical Administrative Assistant Resume Examples for 2024
In this article, job seekers will learn the solid steps to build a resume for a medical administrative assistant role. We will share sample resumes that have won interviews. Expect clear guidance on showcasing skills like patient scheduling, medical coding, and office management. The advice given here comes from experience in hiring for healthcare support roles, tailored to help candidates demonstrate suitability for the job at hand.
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At a Glance
Example #1
Medical Administrative Assistant
Resume Sample
Your Name
Medical Administrative Assistant
EXPERIENCE
Coached.com May 2020 - Present
Medical Administrative Assistant
Streamlined patient scheduling process with advanced EMR system, reducing patient wait times by 30% and boosting appointment capacity by 15%.
Orchestrated a new digital filing initiative, migrating over 20,000 patient records to a secure cloud platform, enhancing data retrieval efficiency by 40%.
Collaborated with a team to design and implement a cross-department communication protocol, improving inter-team coordination and reducing errors in patient information by 25%.
Negotiated with suppliers to reduce office supply expenses by 20%, saving the practice an estimated $5,000 annually.
Led a patient satisfaction initiative by improving the front-desk experience, resulting in a 35% increase in positive patient feedback.
Cleveland Clinic January 2018 - April 2020
Front Office Coordinator
Introduced an online appointment system, increasing monthly bookings by 20% and enhancing patient convenience.
Trained 10 new staff members on administrative procedures, ensuring compliance and consistency in patient service delivery.
Conducted weekly analysis of office supply usage and implemented cost-saving measures, reducing overhead by 10%.
Resume Worded October 2015 - December 2017
Health Services Administrator
Formulated and enforced a compliance program aligned with healthcare regulations, passing all annual audits without discrepancies.
Managed a budget of $2M and achieved a reduction in administrative costs by 5% through strategic planning and contract negotiations.
Kaiser Permanente June 2013 - September 2015
Office Assistant
Contributed to the launch of a patient portal, enhancing communication and enabling 10,000+ patients to easily access their health records online.
Reorganized the medical supply inventory system, preventing stockouts and reducing excess inventory by 15%.
EDUCATION
Resume Worded Institute June 2021
Certified Professional Coder (CPC)
Achieved certification to bolster medical billing and coding skills for healthcare administration.
Resume Worded University May 2013
Bachelor of Science - Health Administration
Graduated with Cum Laude honors
Participated in a year-long administrative internship with a focus on healthcare systems management
SKILLS
Healthcare Compliance: HIPAA Regulations, Joint Commission Standards, Medicare Policies, Medicaid Compliance, OSHA Requirements, Quality Improvement
Medical Software: Electronic Health Records (EHR), Medical Practice Management Software, CPT Coding, ICD-10, HCPCS, Medisoft
Office Suite & Communication: Microsoft Office Suite (Advanced), Medical Transcription, Medical Terminology, Healthcare Scheduling, Patient Registration, Insurance Verification
Additional Skills: Accounting Basics, Claims Processing, Data Entry (60 WPM), Accounts Receivable Management, Multi-line Phone System, Customer Service
OTHER
Certifications: American Health Information Management Association (AHIMA) – RHIT (Registered Health Information Technician)
Continuing Education: Advanced Medical Terminology – Resume Worded Academic Center (2022), Fundamentals of Healthcare Operations – Resume Worded Institute (2019)
Leadership & Volunteering: Volunteer Coordinator for Hello Health - Local Wellness Outreach Program (2019-Present), Member - American Association of Healthcare Administrative Management (AAHAM)
Awards & Honors: Employee of the Year – Coached.com (2021), Outstanding Service Award – Cleveland Clinic (2019)
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Example #2
Medical Administrative Assistant
Resume Sample
Your Name
Medical Administrative Assistant
EXPERIENCE
Resume Worded March 2019 - Present
Medical Administrative Assistant
Revamped the medical coding system to ensure accuracy, leading to a 20% decrease in billing disputes and a 5% increase in revenue collection.
Coordinated with a team of 5 to implement a new appointment reminder system, reducing no-show rates by 40% and recapturing lost revenue.
Identified and corrected inefficiencies in patient record management, resulting in a 50% time-saving in document processing tasks.
Spearheaded a customer service training program that improved patient satisfaction scores by 25% within six months.
Collaborated on the development of a contingency plan for medical emergencies, ensuring staff readiness and contributing to a 10% improvement in emergency response times.
Coached.com August 2016 - February 2019
Patient Services Representative
Executed a plan to enhance the patient check-in process, reducing average wait time by 10 minutes.
Increased efficiency in claims processing by 15% through meticulous attention to detail and proactively resolving discrepancies.
Banner Health May 2014 - July 2016
Medical Office Receptionist
Introduced a multilingual signage system within the facility to improve patient navigation and satisfaction, especially for non-native English speakers.
Supported the transition to a new patient management software, assisting in data migration and staff training on the updated system.
Mount Sinai Health System January 2012 - April 2014
Administrative Intern
Assisted in organizing a community health fair, leading to a 50% increase in community engagement and outreach for preventive health services.
Performed regular data quality audits, achieving a consistent 98% accuracy rate in patient information records.
EDUCATION
Resume Worded Institute February 2019
Certified Medical Administrative Professional (CMAP)
Completed rigorous training program to enhance administrative and healthcare technology skills
Resume Worded University May 2014
Bachelor of Science - Health Administration
Graduated Cum Laude
Part-time student during Administrative Internship
SKILLS
Healthcare Systems: Electronic Health Records (EHR), Medical Billing Software, PACS, Health Information Exchanges, Telehealth Platforms, Practice Management Software
Office Productivity: Microsoft Office Suite (Advanced), Google Workspace, Calendar Management, Data Entry (75 WPM), Medical Transcription, Inventory Management Software
Compliance & Regulations: HIPAA Compliance, OSHA regulations, ICD-10, CPT, Medical Coding, Insurance Verification, Patient Privacy Laws
Languages: English (Native), Spanish (Conversational), Medical Terminology (Fluent)
OTHER
Certifications: Advanced Coding for the Physician's Office (ACPO), HIPAA Compliance Officer Certification (2020)
Professional Development: Annual attendee of National Conference for Medical Office Professionals, Member of the American Health Information Management Association (AHIMA)
Volunteering: Healthcare volunteering at Community Free Clinic, Admin support for annual Run for Health event
Technical Training: Completed 'Advanced Excel for Healthcare Professionals' webinar series, Interactive Patient Care (IPC) Systems training
Education section placement
When you craft your resume as a medical administrative assistant, you should consider where to place your education section. If you just finished your studies or are still in school, put your education before your experience. This will show employers your most recent training and it's relevance to the job. Include any certificates or degrees like a Certified Medical Administrative Assistant (CMAA) credential up front to highlight your qualifications.
For those who have been working in the field, list your experience first. You may still include any recent continuing education that is significant, such as a new certification in health information technology, to keep your qualifications current and applicable.
Example #3
Medical Administrative Assistant
Resume Sample
Your Name
Medical Administrative Assistant
EXPERIENCE
Banner Health June 2018 - Present
Medical Administrative Assistant
Developed a template system for medical correspondence, saving 10 hours per week for the staff and enhancing overall efficiency.
Implemented a cross-training program, resulting in a 15% increase in staff flexibility and a reduction in reliance on temporary workers during peak periods.
Upgraded patient billing system to streamline payment processes, which improved cash flow by 20% in the first quarter post-implementation.
Piloted a patient feedback survey that informed service improvements, contributing to a 30% enhancement in patient experience ratings.
Managed vendor relationships for office equipment, leading to an ongoing 25% cost saving through better negotiated maintenance contracts.
Kaiser Permanente October 2014 - May 2018
Healthcare Documentation Specialist
Revised medical documentation processes, increasing document retrieval speed by 35% and substantially improving workflow.
Contributed to a task force focused on HIPAA compliance, resulting in zero breaches and full adherence to privacy regulations over a two-year period.
Coached.com August 2011 - September 2014
Medical Secretary
Introduced an electronic scheduling system, decreasing the rate of appointment overlaps by 90% and virtually eliminating scheduling errors.
Played a key role in a paperless office initiative, scanning and categorizing over 15,000 historical patient files into a digital database.
EDUCATION
Resume Worded Institute May 2018
Certified Medical Administrative Assistant (CMAA)
Gained proficiency in medical billing and coding, essential for front-office healthcare roles
Resume Worded University June 2014
Bachelor of Science in Health Administration
Specialized in Healthcare Systems Management
Part-time studies while working at Coached.com
SKILLS
Healthcare Administration: Medical Billing, Medical Coding, Health Records Management, HIPAA Compliance, Patient Scheduling, Insurance Verification
Software Proficiency: Epic Systems, Cerner, MediTouch, Practice Fusion, Medical Manager, Microsoft Office Suite
Communication & Coordination: Multi-Line Phone Systems, Customer Service, Appointment Coordination, Interdepartmental Communication, Office Administration
Languages: English (Native), Spanish (Conversational)
OTHER
Certifications: Advanced Coding for the Physician's Office (ACPO) - Resume Worded Academic Center (2016)
Continuing Education: Health Information Technology & Exchange Specialist Program - Resume Worded Institute (2017)
Professional Memberships: American Association of Healthcare Administrative Management (AAHAM), American Health Information Management Association (AHIMA)
Volunteering: Bi-annual volunteer at the Medical Community Outreach Program, providing administrative support and patient care during free clinic days
Highlight technical skills
In the role of a medical administrative assistant, showing your comfort with industry-specific technology is key. Mention your proficiency with electronic health records (EHR) systems and any relevant software like billing and coding programs. These skills are critical and can set you apart from others in the field.
Be sure to also include any experiences with medical office management tools. Your ability to navigate and use these programs effectively is crucial in a busy healthcare environment and shows employers you can hit the ground running.
Example #4
Senior Medical Administrative Assistant
Resume Sample
Your Name
Senior Medical Administrative Assistant
EXPERIENCE
Coached.com February 2017 - Present
Senior Medical Administrative Assistant
Led a team of administrative assistants in a high-volume clinic, increasing department efficiency by 25% through strategic staff scheduling and task delegation.
Masterminded a centralized system for managing multiple physicians' schedules, enhancing coordination and reducing scheduling conflicts by 50%.
Implemented a quality control process for all outbound medical communication, ensuring a 99% accuracy rate and significantly reducing risks of miscommunication.
Forged a partnership with IT to create a custom reporting tool for administrative tasks, improving data analysis and decision-making capabilities.
Designed a comprehensive onboarding program for new hires that decreased time-to-productivity by three weeks and improved retention rates by 20%.
Mayo Clinic August 2013 - January 2017
Lead Patient Coordinator
Revolutionized patient check-out procedures to foster higher throughput, resulting in a 35% reduction in patient wait times.
Cleveland Clinic July 2010 - July 2013
Administrative Services Manager
Co-developed a resource optimization plan which cut operational costs by 10% while maintaining service quality and staff morale.
Mount Sinai Health System May 2007 - June 2010
Office Supervisor
Orchestrated a complete overhaul of the patient intake system, resulting in a more efficient workflow and a 20% improvement in patient satisfaction scores.
EDUCATION
Resume Worded Institute December 2016
Certified Professional in Healthcare Quality (CPHQ)
Achieved certification while working full-time at Mayo Clinic
Resume Worded University May 2010
Master of Science - Healthcare Administration
Graduated with Honors, GPA: 3.9
SKILLS
Healthcare Systems: EPIC Systems, Cerner, Meditech, Allscripts, NextGen Healthcare, McKesson
Data Management: Microsoft Access, SQL, Oracle, HL7, ICD-10, CPT Coding
Office Productivity: Microsoft Office Suite, Google Docs, SharePoint, Visio, Electronic Medical Records (EMR)
Compliance: HIPAA Regulations, Joint Commission Standards, CMS Guidelines, OSHA
OTHER
Certifications: Medical Administrative Assistant Certification (MAAC, 2011), Certified Electronic Health Records Specialist (CEHRS, 2013)
Awards: Employee of the Year - Mayo Clinic (2016), Cleveland Clinic Team Excellence Award (2012)
Professional Memberships: American Health Information Management Association (AHIMA), American Association of Healthcare Administrative Management (AAHAM)
Conferences: Annual speaker at National Conference for Healthcare Administration Professionals, Attended HIMSS Global Health Conference & Exhibition
Ideal resume length
Keep your resume concise. If you are starting your career or have less than ten years of experience in healthcare administration, a one-page resume is perfect. This length is enough to show your skills, education, and relevant work experience without overwhelming the reader.
For senior-level applicants with a longer work history, a two-page resume can be acceptable. Be sure that every piece of information on your resume adds value and relates to the role of a medical administrative assistant. Do not include outdated details such as very old job roles or unrelated activities.
Example #5
Medical Administrative Specialist
Resume Sample
Your Name
Medical Administrative Specialist
EXPERIENCE
Banner Health April 2016 - Present
Medical Administrative Specialist
Directed a project to digitize patient consent forms, resulting in a 90% decrease in paper usage and a significant step towards an eco-friendly office environment.
Increased the accuracy of medical billing by 25% through meticulous record-keeping and implementation of double-check system.
Initiated a collaborative communication strategy for frontline administrative staff and healthcare providers, cutting down on informational discrepancies by 30%.
Managed sensitive patient data with strict adherence to HIPAA guidelines, maintaining a 100% compliance record throughout tenure.
Championed the adoption of a new scheduling software that facilitated the handling of 50+ daily appointments with improved precision.
Resume Worded December 2012 - March 2016
Administrative Healthcare Coordinator
Enhanced staff training materials on administrative systems, contributing to a reduction in onboarding time by 25%.
Formulated weekly performance reports to track and optimize administrative operations, leading to a 10% operational efficiency gain.
Coached.com August 2009 - November 2012
Medical Office Assistant
Facilitated the implementation of an appointment reminder calling system, reducing patient no-shows by 20% and optimizing clinic hours.
Mayo Clinic March 2007 - July 2009
Health Information Technician
Assisted in the rollout of a new health information system, contributing to a 15% improvement in data retrieval speeds and enhancing patient service.
EDUCATION
Resume Worded Institute June 2016
Certified Professional Coder (CPC)
Completed with a specialization in outpatient coding and compliance procedures.
Resume Worded University May 2009
Bachelor of Science in Health Information Management
Summa Cum Laude Graduate
Relevant coursework: Medical Terminology, Database Management, and Health Services Administration.
SKILLS
Medical Coding: ICD-10, CPT, HCPCS, DRG, PCS, Modifier application, Compliance
Health Information Systems: EPIC, Medisoft, Cerner, McKesson, MEDITECH, Allscripts
Data Management: MS Access, SQL, Database Security, Health Informatics, EHR Management
Office Management: Microsoft Office Suite (Expert), Medical Office Procedures, Patient Scheduling, Record Keeping, HIPAA Training
OTHER
Certifications: Advanced HIPAA Compliance (2020), American Health Information Management Association (AHIMA) membership
Professional Development: Regular participant at National Healthcare Administration Conferences, Health Data Analyst Workshop Series (2018-2021)
Awards & Honors: Banner Health Excellence in Administration Award (2018), Distinguished Health Services Administrator (2021)
Volunteering: Volunteer Data Analyst for Health For All NGO, Health Outreach Program Organizer - Community Clinics
Emphasize patient interaction
As someone eager to work in healthcare administration, your resume should also highlight your experience with patient communication and service. Showcasing your capability to manage patient scheduling, handle inquiries, and maintain patient confidentiality is important. These are critical aspects of daily work for a medical administrative assistant.
Any experience you have with insurance processes should also be mentioned. Understanding insurance verification and claims is a unique and valued skill in this role. It shows you can provide important support in the financial operations of a medical office, which is essential for efficiency and patient satisfaction.
Example #6
Medical Administrative Assistant with Billing Specialization
Resume Sample
Your Name
Medical Administrative Assistant with Billing Specialization
EXPERIENCE
Mayo Clinic March 2015 - Present
Medical Administrative Assistant with Billing Specialization
Revolutionized the billing workflow by integrating new coding software, slashing processing time by 20% and decreasing claim denials by 15%.
Executed a departmental reorganization that increased billing department efficiency by 18%, ensuring timely settlements and cash flows.
Facilitated cross-departmental training on billing practices, raising accuracy by 25% and fostering a better understanding of revenue cycles across the clinic.
Increased the use of electronic payments by educating patients on options, resulting in a 40% increase in on-time payments.
Managed reconciliation of billing accounts, consistently achieving a monthly accuracy rate above 98%, minimizing discrepancies and lost revenue.
Kaiser Permanente July 2010 - February 2015
Medical Biller
Implemented a series of best practice guidelines for the billing department that contributed to a 12% increase in successful first-time claim submissions.
Cleveland Clinic August 2005 - June 2010
Billing Coordinator
Led a targeted initiative to reduce aged accounts receivables, decreasing outstanding payments by 20% and strengthening financial stability.
Coached.com January 2002 - July 2005
Accounts Receivable Clerk
Streamlined payment processing methods, which expedited cash flow by increasing speed of collections by 10%.
EDUCATION
Resume Worded Institute December 2016
Certified Professional Coder (CPC)
Acquired expert knowledge in medical coding, including ICD-10-CM and CPT coding systems
Resume Worded University May 2004
Bachelor of Science - Healthcare Administration
Specialized in healthcare billing and accounting systems
Part-time (aligned with role at Coached.com)
SKILLS
Medical Billing: ICD-10, CPT, HCPCS, Revenue Cycle Management, Denial Management, EOB Analysis
Software Proficiency: Epic Systems, Medisoft, AdvancedMD, Kareo, eClinicalWorks (Expert)
Data Management: Microsoft Excel (Advanced), Access (Intermediate), SQL (Basic), 837 and 835 Healthcare EDI
Regulatory Compliance: HIPAA, Affordable Care Act (ACA), Centers for Medicare & Medicaid Services (CMS)
OTHER
Certifications: Certified Medical Reimbursement Specialist (CMRS) - Awarded 2018
Continuing Education: Annual attendee at National Medical Billing Conference - 2011-2023
Professional Memberships: American Academy of Professional Coders (AAPC), Healthcare Financial Management Association (HFMA)
Awards & Honors: Mayo Clinic Employee Excellence Award - 2019, Kaiser Permanente Team Performance Award - 2013
Beat the resume bots
Applicant Tracking Systems (ATS) may decide if your resume gets seen by human eyes. Understand how to make sure yours stands out. First, use keywords from the medical administrative job post. Include words like 'patient scheduling' or 'medical records management.' These are terms the ATS looks for. Second, make your work experience easy to find and read. List your tasks like 'data entry' and 'insurance verification' in simple bullet points. Do this, and you can help your resume get to the top of the pile.
Example #7
Medical Office Manager
Resume Sample
Your Name
Medical Office Manager
EXPERIENCE
Mayo Clinic January 2022 - Present
Medical Office Manager
Implemented a new electronic health records (EHR) system resulting in a 35% reduction in patient check-in times and enhancing overall patient satisfaction scores by 20%
Developed and executed a staff training program that improved appointment scheduling accuracy by 25%, reducing patient waiting time by an average of 10 minutes
Led a team of 10 administrative staff, achieving a 15% increase in clinic visit capacity by optimizing workflow and reallocating resources
Negotiated service agreements with medical suppliers that reduced overhead costs by $50,000 annually, improving the bottom line by 8%
Redesigned the billing process, leading to a 30% faster claims submission rate and reducing insurance claim denials by 12%
Coordinated efforts with IT to automate routine administrative tasks, saving the team 200 hours of manual work monthly
Implemented a patient feedback system that resulted in a 22% improvement in patient retention rates within the first year
Cleveland Clinic July 2018 - December 2021
Assistant Medical Office Manager
Streamlined the front office operations, increasing patient throughput by 18% and reducing administrative errors by 10%
Orchestrated the transition to a new practice management software, ensuring a seamless changeover that maintained clinic operations without patient impact
Led quality improvement projects that reduced appointment no-shows by 15% through enhanced patient communication strategies
Trained administrative staff on HIPAA regulations and compliance, achieving 100% compliance audits during tenure
Johns Hopkins Hospital January 2015 - June 2018
Senior Medical Administrative Assistant
Created and managed an electronic filing system, reducing physical paperwork by 80% and saving the office $10,000 annually in storage costs
Designed a standardized patient intake form that shortened patient interviews by 10 minutes, improving office efficiency
Led a patient satisfaction initiative that increased positive feedback scores by 15% through improved communication and follow-up procedures
Kaiser Permanente June 2012 - December 2014
Medical Administrative Assistant
Assisted in the implementation of a computerized scheduling system that decreased booking errors by 20%
Maintained patient records with a 98% accuracy rate, ensuring compliance with medical documentation standards
Managed patient billing and insurance claims, achieving a reimbursement rate increase of 10% over two years
EDUCATION
Resume Worded University May 2018
Master of Healthcare Administration (MHA)
Graduated with Distinction
Resume Worded Academic Center May 2012
Bachelor of Science in Health Services Management
Senior Project: Implementing EMR systems
SKILLS
Administrative Software: Epic Systems, Medisoft, Cerner, Allscripts, Microsoft Office Suite (Advanced), QuickBooks, Kronos
Healthcare Management: Medical Coding (CPT, ICD-10), HIPAA Compliance, Patient Scheduling, Revenue Cycle Management, Staff Training, Patient Relations
Languages: English (Native), Spanish (Conversational)
Data Analysis: Excel (PivotTables, VLOOKUP), Tableau, SPSS, Data Visualization, Financial Reporting, Quality Assurance
OTHER
Certifications: Certified Medical Manager (CMM), HIPAA Professional (HIPAAP)
Awards: Healthcare Management Excellence Award (2019), Employee of the Month (Johns Hopkins Hospital, June 2017)
Volunteering: Clinic Volunteer, Free Clinic of Great Cleveland (2018-Present)
Customizing your resume
When you apply for a job as a medical administrative assistant, you need to show why you are the right fit. This means adjusting your resume to match the job. Use words and examples that show your skills in healthcare office tasks.
- Highlight your experience with medical software like
Electronic Health Records (EHR) or appointment scheduling systems. - For a leadership role, mention times you've managed office staff or coordinated with healthcare teams.
- If you're coming from a different field, point out tasks such as organizing data or managing schedules that are important for medical office work too.
Example #8
Medical Administrative Coordinator
Resume Sample
Your Name
Medical Administrative Coordinator
EXPERIENCE
Mayo Clinic March 2021 - Present
Medical Administrative Coordinator
Enhanced patient appointment scheduling process by implementing a centralized scheduling system, reducing patient wait times by 25% within six months.
Streamlined medical record management by adopting electronic health records (EHR) system, resulting in a 30% increase in documentation accuracy and a 20% decrease in retrieval time.
Coordinated billing operations across departments which increased billing accuracy, reducing claim rejections by 15%, and expedited cash flow by 10%.
Trained and supervised a team of 5 administrative assistants, improving team efficiency by 20% through regular performance reviews and targeted training sessions.
Managed patient referrals and inter-departmental communication using CRM software, resulting in a 40% improvement in patient follow-up times.
Implemented HIPAA-compliant data handling procedures, significantly reducing data mishandling incidents by 50% over one year.
Developed and deployed internal training programs for new hires, lowering onboarding time by 30% and enhancing initial productivity.
Johns Hopkins Hospital June 2017 - February 2021
Medical Office Administrator
Increased patient satisfaction scores by 22% by developing a feedback-based improvement system to address common patient concerns.
Integrated a new practice management software that automated appointment reminders and billing notifications, enhancing collections by 18%.
Collaborated with IT department to implement secure telehealth platforms, resulting in a 35% increase in patient consultations during the COVID-19 pandemic.
Analyzed and improved front desk operations, reducing patient check-in time by 15% and improving overall office efficiency.
Facilitated communication between medical staff and patients by deploying a patient portal, which increased patient engagement and compliance by 25%.
Cleveland Clinic February 2013 - May 2017
Senior Medical Administrative Assistant
Promoted to Senior Medical Administrative Assistant within 2 years due to exceptional performance and leadership skills.
Reduced appointment no-show rates by 20% by developing and implementing a patient reminder system including phone calls and emails.
Managed confidential patient records with a new EHR system, improving data accessibility and security protocols.
Conducted monthly training sessions on administrative procedures and compliance, leading to a 95% accuracy rate in clerical tasks.
Mount Sinai Hospital September 2009 - January 2013
Medical Administrative Assistant
Improved overall office efficiency by 15% by restructuring the appointment scheduling and patient flow processes.
Implemented a new filing system for patient records which reduced document retrieval times by 30%.
Assisted in the rollout of new patient management software, ensuring a seamless transition with minimal disruption to daily operations.
EDUCATION
Resume Worded University May 2017
Master of Health Administration (MHA)
Part-time while working at Johns Hopkins Hospital
Resume Worded Institute January 2010
Certified Medical Administrative Assistant (CMAA)
Fundamentals of medical office management
SKILLS
Software & Tools: Electronic Health Records (EHR) systems, Epic Systems, Meditech, Microsoft Office Suite, Google Workspace, Cerner
Medical Administration: Billing and Coding, HIPAA Compliance, Patient Scheduling, Medical Terminology, Insurance Verification, Data Entry
Languages: English (Native), Spanish (Conversational)
Techniques & Frameworks: Time Management, Patient Intake Procedures, Office Logistics, Inventory Management, Workflow Optimization, Credentialing
OTHER
Certifications: American Association of Healthcare Administrative Management (AAHAM) - Certified Revenue Cycle Specialist (2020)
Leadership & Volunteering: Volunteer Coordinator at Resume Worded Health Clinic (2018-Present)
Projects: Implemented digital document management system at Cleveland Clinic, reducing paper usage by 40%
Awards: Johns Hopkins Hospital Employee of the Year (2019)
Essential skills for your resume
When you build your resume as a medical administrative assistant, it's crucial to highlight specific skills that show you can handle the job's demands. Here are some of the key skills you might include:
Medical terminology Healthcare billing Electronic health records (EHR) Medical coding Appointment scheduling Patient registration Data entry Insurance verification Office management software Customer service
You don't need to list every skill, just those that match your experience and the job you want. Place these skills in a dedicated section on your resume. This way, applicant tracking systems (ATS) used by employers can easily find and match your skills to the job's requirements. Think about the tasks you'll be doing daily and pick skills that show you're ready for those challenges.
For example, if you will manage patient records, make sure
Example #9
Lead Medical Administrative Analyst
Resume Sample
Your Name
Lead Medical Administrative Analyst
EXPERIENCE
Mayo Clinic December 2021 - Present
Lead Medical Administrative Analyst
Implemented a new electronic health record (EHR) system, reducing patient documentation errors by 45% and increasing data input efficiency by 30%
Developed a patient scheduling optimization algorithm that decreased average wait times by 20 minutes, resulting in a 15% increase in patient satisfaction scores
Spearheaded a comprehensive training program for administrative staff on new billing software, which led to a 25% reduction in denied insurance claims within the first three months
Analyzed patient flow data to identify bottlenecks, and instituted a new triage protocol that improved patient throughput by 18%
Collaborated with IT to create an automated reporting system for key performance indicators (KPIs), saving 10 hours of manual data entry per week
Led a project to transition telehealth services during the pandemic, increasing monthly virtual consultations by 40% and maintaining a 95% patient satisfaction rate
Mentored a team of 8 junior administrative assistants, guiding them through professional development plans and achieving a 30% team promotion rate within a year
Johns Hopkins Hospital July 2018 - November 2021
Senior Medical Administrative Assistant
Coordinated the adoption of a new EMR system across three departments, reducing data retrieval times by 50% and improving cross-functional communication
Redesigned the patient onboarding process, achieving a 25% improvement in first-visit patient retention and a 20% increase in overall patient satisfaction
Launched a series of staff workshops on compliance and regulatory changes, reducing audit discrepancies by 35%
Orchestrated a billing audit initiative that recovered $200,000 in missed revenue over two years
Promoted from Medical Administrative Assistant to Senior Medical Administrative Assistant within two years for exemplary performance and leadership
Managed a cross-functional team to address patient complaints, leading to a 40% decrease in unresolved cases per quarter
Stanford Health Care March 2016 - June 2018
Medical Administrative Assistant
Executed a full transition to a new patient management software, reducing appointment scheduling errors by 50% and increasing administrative staff productivity by 20%
Created and maintained a comprehensive database for patient records, enhancing data retrieval speed by 40% and reducing manual entry errors
Organized and led biweekly staff meetings to review patient feedback, resulting in a 15% increase in overall patient satisfaction ratings
Assisted in the development of an improved insurance verification process, reducing payer rejections by 30%
Enhanced office supply inventory tracking, cutting supply costs by 10% and ensuring resource availability during peak times
Mount Sinai Health System January 2014 - February 2016
Junior Medical Administrative Assistant
Designed a streamlined patient check-in procedure that decreased wait times by 15% and improved patient flow efficiency
Automated routine administrative tasks using office software, saving approximately 5 hours of administrative work per week
Instituted a follow-up appointment reminder system, resulting in a 20% reduction in no-show rates
Supported patient data entry and record maintenance tasks, ensuring data accuracy and compliance with HIPAA regulations within 98% consistency
EDUCATION
Resume Worded University May 2018
Master of Health Administration
Graduated with honors, GPA: 3.9
Resume Worded Academic Center May 2013
Bachelor of Science in Health Services Management
Awarded Dean’s Scholarship for academic excellence
SKILLS
Healthcare Management: Electronic Health Records (EHR), Health Information Management, Patient Scheduling, Insurance Verification, Medical Billing and Coding, Patient Privacy (HIPAA)
Data Analysis & Reporting: Microsoft Excel (Advanced), Tableau, Power BI, SQL, Data Governance, Statistical Analysis
Administrative Competencies: Project Management, Workflow Optimization, Process Improvement, Budget Management, Compliance Audits, Vendor Management
OTHER
Certifications: Certified Professional in Healthcare Information and Management Systems (CPHIMS)
Leadership & Volunteering: American College of Healthcare Executives (ACHE) - Member, Mayo Clinic Volunteer Program
Awards: Johns Hopkins Hospital Employee of the Year (2020)
Projects: Led a team to implement a new EHR system across multiple departments at Mayo Clinic, reducing patient wait times by 15%
Show time savings
Using metrics to show your impact is important. For a medical administrative assistant, you can show how you saved time. This helps hiring managers see your value.
Think about tasks where you improved efficiency. Did you streamline appointment scheduling? If so, mention the percentage of time saved. For example,
Another area is reducing patient wait times. If you implemented a new system that cut wait times, say so. You could write,
Example #10
Medical Administrative Office Coordinator
Resume Sample
Your Name
Medical Administrative Office Coordinator
EXPERIENCE
Mayo Clinic April 2023 - Present
Medical Administrative Office Coordinator
Optimized patient appointment scheduling process, reducing average waiting time by 20% through implementation of an AI-driven scheduling software
Developed and executed a new staff training program that increased employee proficiency with Electronic Health Records (EHR) systems by 30%
Increased patient satisfaction scores by 15% by implementing a streamlined communication protocol with patients and medical staff
Achieved a 25% reduction in administrative errors by standardizing data entry processes and implementing regular accuracy audits
Led a team of 10 administrative professionals, resulting in a 40% improvement in overall team performance metrics
Updated and maintained HIPAA compliance standards, resulting in zero data breaches during the audit period
Enhanced patient onboarding process, shortening average onboarding time by 15% through process re-engineering and staff retraining
Cleveland Clinic June 2019 - March 2023
Medical Administrative Associate
Revamped patient file management system using advanced EHR software, reducing retrieval time by 25%
Increased operational efficiency by 20% through the introduction of automated billing systems
Improved patient experience by creating a feedback loop mechanism, leading to a 12% rise in positive reviews
Implemented cross-training program for administrative staff, augmenting workforce flexibility and coverage by 30% in peak times
Coordinated workflow improvements that led to a 15% reduction in patient check-in times
Johns Hopkins Medicine January 2016 - May 2019
Front Office Medical Administrative Assistant
Implemented a paperless documentation system, saving the office $10,000 annually in paper costs
Elevated patient appointment compliance by 18% through the introduction of an automated reminder system
Spearheaded an initiative to improve the accuracy of patient records, decreasing data entry errors by 20%
Maintained a 95% satisfaction rating in patient interactions by adhering to a new patient-care protocol
Kaiser Permanente March 2014 - December 2015
Medical Receptionist
Streamlined check-in and check-out processes, reducing patient wait times by an average of 10 minutes per visit
Implemented a new call triaging system, leading to a 25% reduction in dropped calls
Introduced a new filing system that improved patient record retrieval times by 30%
Massachusetts General Hospital June 2013 - February 2014
Medical Administrative Intern
Assisted in the digitization of patient records, contributing to a 20% increase in administrative efficiency
Supported the development of a new patient intake form, reducing data collection time by 10%
Coordinated with multiple departments to ensure smooth adoption of new administrative software, enhancing inter-departmental communication by 15%
EDUCATION
Resume Worded University May 2019
Master of Health Administration (MHA)
Completed part-time while employed full-time at Johns Hopkins Medicine
Resume Worded Academic Center May 2013
Bachelor of Science in Health Services Management
Honors: Summa Cum Laude
SKILLS
Medical Software: Epic Systems, MEDITECH, Cerner, Allscripts, eClinicalWorks, Athenahealth
Administrative Tools: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace, Adobe Acrobat, QuickBooks, Calendly, Slack
Health Information Management: HIPAA Compliance, Medical Coding (CPT, ICD-10), Electronic Health Records (EHR), Insurance Verification, Patient Scheduling, Telehealth
OTHER
Certifications: Certified Medical Administrative Assistant (CMAA) - National Healthcareer Association (NHA), HIPAA Certification (2022)
Leadership & Volunteering: American College of Healthcare Executives (ACHE) member, Volunteers at Healthcare for All Outreach Program
Projects: Implemented new EHR system at Cleveland Clinic, reducing patient data retrieval time by 30%
Highlight leadership and growth
As a medical administrative assistant, showing your growth in the field can make your resume stand out. If you have been a team lead or received a promotion, these are key accomplishments to include. Here are ways to show evidence of leadership and promotions on your resume:
- Include specific job titles that show advancement, such as 'senior medical administrative assistant' or 'team lead'.
- List any awards or recognition you received for your leadership or contributions.
Think about tasks you have done that show leadership. For example, if you trained new staff or led a project, these demonstrate your ability to lead and take charge. Use bullet points to describe these experiences:
- Trained 5+ new administrative assistants on office procedures and patient scheduling.
- Managed a scheduling system overhaul, improving appointment efficiency by 20%.
Example #11
Junior Medical Administrative Coordinator
Resume Sample
Your Name
Junior Medical Administrative Coordinator
EXPERIENCE
Mayo Clinic March 2022 - Present
Medical Administrative Assistant
Implemented an electronic filing system that reduced patient record retrieval time by 40%, enhancing office efficiency and patient satisfaction.
Streamlined appointment scheduling process using advanced software tools, leading to a 25% decrease in no-show rates and improved patient flow.
Developed a patient feedback survey that increased feedback collection by 50%, providing actionable insights to improve clinic services.
Reduced billing errors by 30% through detailed audit processes and staff training, resulting in more accurate insurance claims and faster reimbursements.
Trained and mentored a team of 5 new administrative assistants, significantly decreasing onboarding time from 2 months to 1 month.
Coordinated weekly interdepartmental meetings, improving communication and collaboration between medical staff and administrative personnel.
Resolved patient grievances effectively, improving overall patient satisfaction scores by 20%.
Cedars-Sinai Medical Center June 2021 - February 2022
Medical Administrative Intern
Assisted in updating patient records in the new EMR system, enhancing data accuracy by 15% and optimizing workflow.
Supported the administrative team during peak hours, reducing wait times by 10% and improving patient experience.
Prepared and distributed monthly patient newsletters, resulting in a 25% increase in patient engagement and participation in hospital events.
Johns Hopkins Medicine July 2019 - May 2021
Administrative Assistant
Facilitated the transition from paper-based to electronic patient records, reducing paper usage by 60% and improving environmental sustainability.
Optimized the clinic’s appointment reminder system, lowering appointment cancellations by 15% through effective communication strategies.
Organized annual staff training programs, which improved compliance with HIPAA regulations by 98%.
CVS Health August 2017 - June 2019
Customer Service Representative
Achieved a 90% customer satisfaction rate by resolving inquiries efficiently and providing exceptional service.
Improved the accuracy of prescription information, reducing medication delivery errors by 20%.
Trained new hires on company policies and customer service best practices, reducing training time by 30%.
EDUCATION
Resume Worded Academic Center May 2019
Bachelor of Science - Health Administration
Graduated with High Honors
Resume Worded Institute June 2021
Certified Medical Administrative Assistant (CMAA)
Certification from the National Healthcareer Association
SKILLS
Medical Administration Tools: Epic Systems, Cerner, Meditech, Athenahealth, EHR/EMR, Practice Fusion
Administrative Skills: Medical Billing and Coding, Appointment Scheduling, Patient Intake, Insurance Verification, Medical Records Management, HIPAA Compliance
Software Proficiency: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace, Kronos, QuickBooks
OTHER
Awards: Employee of the Month, Mayo Clinic (October 2023)
Certifications: Basic Life Support (BLS) Certification, Cornell Online Medical Office Management (June 2020)
Volunteering: Administrative Volunteer, American Red Cross (July 2020 - Present)
Show leadership and growth
As a hiring manager, I know the value of seeing evidence of leadership and upward movement on a resume. When you're applying for a medical administrative assistant role, it's important to show that you've grown in your past jobs. This doesn’t just mean job titles, but the responsibilities and trust you've been given.
Here’s how you can highlight your leadership and promotions:
- Include any formal job title changes that show you've been promoted. For example, if you moved from 'receptionist' to 'senior administrative assistant', make sure this is clear.
- List any extra duties you've taken on that show leadership. Maybe you trained new staff or led a project to update patient filing systems.
Think back on your work experience. Even if you didn’t get a formal promotion, you might have taken on tasks that show you were trusted to lead. Use clear, simple examples to show how you've grown and taken on more responsibility over time.
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