6 Medical Administrative Assistant Resume Examples for 2024
In this article, job seekers will learn the solid steps to build a resume for a medical administrative assistant role. We will share sample resumes that have won interviews. Expect clear guidance on showcasing skills like patient scheduling, medical coding, and office management. The advice given here comes from experience in hiring for healthcare support roles, tailored to help candidates demonstrate suitability for the job at hand.
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At a Glance
Example #1
Medical Administrative Assistant
Resume Sample
Your Name
Medical Administrative Assistant
EXPERIENCE
Coached.com May 2020 - Present
Medical Administrative Assistant
Streamlined patient scheduling process with advanced EMR system, reducing patient wait times by 30% and boosting appointment capacity by 15%.
Orchestrated a new digital filing initiative, migrating over 20,000 patient records to a secure cloud platform, enhancing data retrieval efficiency by 40%.
Collaborated with a team to design and implement a cross-department communication protocol, improving inter-team coordination and reducing errors in patient information by 25%.
Negotiated with suppliers to reduce office supply expenses by 20%, saving the practice an estimated $5,000 annually.
Led a patient satisfaction initiative by improving the front-desk experience, resulting in a 35% increase in positive patient feedback.
Cleveland Clinic January 2018 - April 2020
Front Office Coordinator
Introduced an online appointment system, increasing monthly bookings by 20% and enhancing patient convenience.
Trained 10 new staff members on administrative procedures, ensuring compliance and consistency in patient service delivery.
Conducted weekly analysis of office supply usage and implemented cost-saving measures, reducing overhead by 10%.
Resume Worded October 2015 - December 2017
Health Services Administrator
Formulated and enforced a compliance program aligned with healthcare regulations, passing all annual audits without discrepancies.
Managed a budget of $2M and achieved a reduction in administrative costs by 5% through strategic planning and contract negotiations.
Kaiser Permanente June 2013 - September 2015
Office Assistant
Contributed to the launch of a patient portal, enhancing communication and enabling 10,000+ patients to easily access their health records online.
Reorganized the medical supply inventory system, preventing stockouts and reducing excess inventory by 15%.
EDUCATION
Resume Worded Institute June 2021
Certified Professional Coder (CPC)
Achieved certification to bolster medical billing and coding skills for healthcare administration.
Resume Worded University May 2013
Bachelor of Science - Health Administration
Graduated with Cum Laude honors
Participated in a year-long administrative internship with a focus on healthcare systems management
SKILLS
Healthcare Compliance: HIPAA Regulations, Joint Commission Standards, Medicare Policies, Medicaid Compliance, OSHA Requirements, Quality Improvement
Medical Software: Electronic Health Records (EHR), Medical Practice Management Software, CPT Coding, ICD-10, HCPCS, Medisoft
Office Suite & Communication: Microsoft Office Suite (Advanced), Medical Transcription, Medical Terminology, Healthcare Scheduling, Patient Registration, Insurance Verification
Additional Skills: Accounting Basics, Claims Processing, Data Entry (60 WPM), Accounts Receivable Management, Multi-line Phone System, Customer Service
OTHER
Certifications: American Health Information Management Association (AHIMA) – RHIT (Registered Health Information Technician)
Continuing Education: Advanced Medical Terminology – Resume Worded Academic Center (2022), Fundamentals of Healthcare Operations – Resume Worded Institute (2019)
Leadership & Volunteering: Volunteer Coordinator for Hello Health - Local Wellness Outreach Program (2019-Present), Member - American Association of Healthcare Administrative Management (AAHAM)
Awards & Honors: Employee of the Year – Coached.com (2021), Outstanding Service Award – Cleveland Clinic (2019)
Education section placement
When you craft your resume as a medical administrative assistant, you should consider where to place your education section. If you just finished your studies or are still in school, put your education before your experience. This will show employers your most recent training and it's relevance to the job. Include any certificates or degrees like a Certified Medical Administrative Assistant (CMAA) credential up front to highlight your qualifications.
For those who have been working in the field, list your experience first. You may still include any recent continuing education that is significant, such as a new certification in health information technology, to keep your qualifications current and applicable.
Example #2
Medical Administrative Assistant
Resume Sample
Your Name
Medical Administrative Assistant
EXPERIENCE
Resume Worded March 2019 - Present
Medical Administrative Assistant
Revamped the medical coding system to ensure accuracy, leading to a 20% decrease in billing disputes and a 5% increase in revenue collection.
Coordinated with a team of 5 to implement a new appointment reminder system, reducing no-show rates by 40% and recapturing lost revenue.
Identified and corrected inefficiencies in patient record management, resulting in a 50% time-saving in document processing tasks.
Spearheaded a customer service training program that improved patient satisfaction scores by 25% within six months.
Collaborated on the development of a contingency plan for medical emergencies, ensuring staff readiness and contributing to a 10% improvement in emergency response times.
Coached.com August 2016 - February 2019
Patient Services Representative
Executed a plan to enhance the patient check-in process, reducing average wait time by 10 minutes.
Increased efficiency in claims processing by 15% through meticulous attention to detail and proactively resolving discrepancies.
Banner Health May 2014 - July 2016
Medical Office Receptionist
Introduced a multilingual signage system within the facility to improve patient navigation and satisfaction, especially for non-native English speakers.
Supported the transition to a new patient management software, assisting in data migration and staff training on the updated system.
Mount Sinai Health System January 2012 - April 2014
Administrative Intern
Assisted in organizing a community health fair, leading to a 50% increase in community engagement and outreach for preventive health services.
Performed regular data quality audits, achieving a consistent 98% accuracy rate in patient information records.
EDUCATION
Resume Worded Institute February 2019
Certified Medical Administrative Professional (CMAP)
Completed rigorous training program to enhance administrative and healthcare technology skills
Resume Worded University May 2014
Bachelor of Science - Health Administration
Graduated Cum Laude
Part-time student during Administrative Internship
SKILLS
Healthcare Systems: Electronic Health Records (EHR), Medical Billing Software, PACS, Health Information Exchanges, Telehealth Platforms, Practice Management Software
Office Productivity: Microsoft Office Suite (Advanced), Google Workspace, Calendar Management, Data Entry (75 WPM), Medical Transcription, Inventory Management Software
Compliance & Regulations: HIPAA Compliance, OSHA regulations, ICD-10, CPT, Medical Coding, Insurance Verification, Patient Privacy Laws
Languages: English (Native), Spanish (Conversational), Medical Terminology (Fluent)
OTHER
Certifications: Advanced Coding for the Physician's Office (ACPO), HIPAA Compliance Officer Certification (2020)
Professional Development: Annual attendee of National Conference for Medical Office Professionals, Member of the American Health Information Management Association (AHIMA)
Volunteering: Healthcare volunteering at Community Free Clinic, Admin support for annual Run for Health event
Technical Training: Completed 'Advanced Excel for Healthcare Professionals' webinar series, Interactive Patient Care (IPC) Systems training
Highlight technical skills
In the role of a medical administrative assistant, showing your comfort with industry-specific technology is key. Mention your proficiency with electronic health records (EHR) systems and any relevant software like billing and coding programs. These skills are critical and can set you apart from others in the field.
Be sure to also include any experiences with medical office management tools. Your ability to navigate and use these programs effectively is crucial in a busy healthcare environment and shows employers you can hit the ground running.
Example #3
Medical Administrative Assistant
Resume Sample
Your Name
Medical Administrative Assistant
EXPERIENCE
Banner Health June 2018 - Present
Medical Administrative Assistant
Developed a template system for medical correspondence, saving 10 hours per week for the staff and enhancing overall efficiency.
Implemented a cross-training program, resulting in a 15% increase in staff flexibility and a reduction in reliance on temporary workers during peak periods.
Upgraded patient billing system to streamline payment processes, which improved cash flow by 20% in the first quarter post-implementation.
Piloted a patient feedback survey that informed service improvements, contributing to a 30% enhancement in patient experience ratings.
Managed vendor relationships for office equipment, leading to an ongoing 25% cost saving through better negotiated maintenance contracts.
Kaiser Permanente October 2014 - May 2018
Healthcare Documentation Specialist
Revised medical documentation processes, increasing document retrieval speed by 35% and substantially improving workflow.
Contributed to a task force focused on HIPAA compliance, resulting in zero breaches and full adherence to privacy regulations over a two-year period.
Coached.com August 2011 - September 2014
Medical Secretary
Introduced an electronic scheduling system, decreasing the rate of appointment overlaps by 90% and virtually eliminating scheduling errors.
Played a key role in a paperless office initiative, scanning and categorizing over 15,000 historical patient files into a digital database.
EDUCATION
Resume Worded Institute May 2018
Certified Medical Administrative Assistant (CMAA)
Gained proficiency in medical billing and coding, essential for front-office healthcare roles
Resume Worded University June 2014
Bachelor of Science in Health Administration
Specialized in Healthcare Systems Management
Part-time studies while working at Coached.com
SKILLS
Healthcare Administration: Medical Billing, Medical Coding, Health Records Management, HIPAA Compliance, Patient Scheduling, Insurance Verification
Software Proficiency: Epic Systems, Cerner, MediTouch, Practice Fusion, Medical Manager, Microsoft Office Suite
Communication & Coordination: Multi-Line Phone Systems, Customer Service, Appointment Coordination, Interdepartmental Communication, Office Administration
Languages: English (Native), Spanish (Conversational)
OTHER
Certifications: Advanced Coding for the Physician's Office (ACPO) - Resume Worded Academic Center (2016)
Continuing Education: Health Information Technology & Exchange Specialist Program - Resume Worded Institute (2017)
Professional Memberships: American Association of Healthcare Administrative Management (AAHAM), American Health Information Management Association (AHIMA)
Volunteering: Bi-annual volunteer at the Medical Community Outreach Program, providing administrative support and patient care during free clinic days
Ideal resume length
Keep your resume concise. If you are starting your career or have less than ten years of experience in healthcare administration, a one-page resume is perfect. This length is enough to show your skills, education, and relevant work experience without overwhelming the reader.
For senior-level applicants with a longer work history, a two-page resume can be acceptable. Be sure that every piece of information on your resume adds value and relates to the role of a medical administrative assistant. Do not include outdated details such as very old job roles or unrelated activities.
Example #4
Senior Medical Administrative Assistant
Resume Sample
Your Name
Senior Medical Administrative Assistant
EXPERIENCE
Coached.com February 2017 - Present
Senior Medical Administrative Assistant
Led a team of administrative assistants in a high-volume clinic, increasing department efficiency by 25% through strategic staff scheduling and task delegation.
Masterminded a centralized system for managing multiple physicians' schedules, enhancing coordination and reducing scheduling conflicts by 50%.
Implemented a quality control process for all outbound medical communication, ensuring a 99% accuracy rate and significantly reducing risks of miscommunication.
Forged a partnership with IT to create a custom reporting tool for administrative tasks, improving data analysis and decision-making capabilities.
Designed a comprehensive onboarding program for new hires that decreased time-to-productivity by three weeks and improved retention rates by 20%.
Mayo Clinic August 2013 - January 2017
Lead Patient Coordinator
Revolutionized patient check-out procedures to foster higher throughput, resulting in a 35% reduction in patient wait times.
Cleveland Clinic July 2010 - July 2013
Administrative Services Manager
Co-developed a resource optimization plan which cut operational costs by 10% while maintaining service quality and staff morale.
Mount Sinai Health System May 2007 - June 2010
Office Supervisor
Orchestrated a complete overhaul of the patient intake system, resulting in a more efficient workflow and a 20% improvement in patient satisfaction scores.
EDUCATION
Resume Worded Institute December 2016
Certified Professional in Healthcare Quality (CPHQ)
Achieved certification while working full-time at Mayo Clinic
Resume Worded University May 2010
Master of Science - Healthcare Administration
Graduated with Honors, GPA: 3.9
SKILLS
Healthcare Systems: EPIC Systems, Cerner, Meditech, Allscripts, NextGen Healthcare, McKesson
Data Management: Microsoft Access, SQL, Oracle, HL7, ICD-10, CPT Coding
Office Productivity: Microsoft Office Suite, Google Docs, SharePoint, Visio, Electronic Medical Records (EMR)
Compliance: HIPAA Regulations, Joint Commission Standards, CMS Guidelines, OSHA
OTHER
Certifications: Medical Administrative Assistant Certification (MAAC, 2011), Certified Electronic Health Records Specialist (CEHRS, 2013)
Awards: Employee of the Year - Mayo Clinic (2016), Cleveland Clinic Team Excellence Award (2012)
Professional Memberships: American Health Information Management Association (AHIMA), American Association of Healthcare Administrative Management (AAHAM)
Conferences: Annual speaker at National Conference for Healthcare Administration Professionals, Attended HIMSS Global Health Conference & Exhibition
Emphasize patient interaction
As someone eager to work in healthcare administration, your resume should also highlight your experience with patient communication and service. Showcasing your capability to manage patient scheduling, handle inquiries, and maintain patient confidentiality is important. These are critical aspects of daily work for a medical administrative assistant.
Any experience you have with insurance processes should also be mentioned. Understanding insurance verification and claims is a unique and valued skill in this role. It shows you can provide important support in the financial operations of a medical office, which is essential for efficiency and patient satisfaction.
Example #5
Medical Administrative Specialist
Resume Sample
Your Name
Medical Administrative Specialist
EXPERIENCE
Banner Health April 2016 - Present
Medical Administrative Specialist
Directed a project to digitize patient consent forms, resulting in a 90% decrease in paper usage and a significant step towards an eco-friendly office environment.
Increased the accuracy of medical billing by 25% through meticulous record-keeping and implementation of double-check system.
Initiated a collaborative communication strategy for frontline administrative staff and healthcare providers, cutting down on informational discrepancies by 30%.
Managed sensitive patient data with strict adherence to HIPAA guidelines, maintaining a 100% compliance record throughout tenure.
Championed the adoption of a new scheduling software that facilitated the handling of 50+ daily appointments with improved precision.
Resume Worded December 2012 - March 2016
Administrative Healthcare Coordinator
Enhanced staff training materials on administrative systems, contributing to a reduction in onboarding time by 25%.
Formulated weekly performance reports to track and optimize administrative operations, leading to a 10% operational efficiency gain.
Coached.com August 2009 - November 2012
Medical Office Assistant
Facilitated the implementation of an appointment reminder calling system, reducing patient no-shows by 20% and optimizing clinic hours.
Mayo Clinic March 2007 - July 2009
Health Information Technician
Assisted in the rollout of a new health information system, contributing to a 15% improvement in data retrieval speeds and enhancing patient service.
EDUCATION
Resume Worded Institute June 2016
Certified Professional Coder (CPC)
Completed with a specialization in outpatient coding and compliance procedures.
Resume Worded University May 2009
Bachelor of Science in Health Information Management
Summa Cum Laude Graduate
Relevant coursework: Medical Terminology, Database Management, and Health Services Administration.
SKILLS
Medical Coding: ICD-10, CPT, HCPCS, DRG, PCS, Modifier application, Compliance
Health Information Systems: EPIC, Medisoft, Cerner, McKesson, MEDITECH, Allscripts
Data Management: MS Access, SQL, Database Security, Health Informatics, EHR Management
Office Management: Microsoft Office Suite (Expert), Medical Office Procedures, Patient Scheduling, Record Keeping, HIPAA Training
OTHER
Certifications: Advanced HIPAA Compliance (2020), American Health Information Management Association (AHIMA) membership
Professional Development: Regular participant at National Healthcare Administration Conferences, Health Data Analyst Workshop Series (2018-2021)
Awards & Honors: Banner Health Excellence in Administration Award (2018), Distinguished Health Services Administrator (2021)
Volunteering: Volunteer Data Analyst for Health For All NGO, Health Outreach Program Organizer - Community Clinics
Beat the resume bots
Applicant Tracking Systems (ATS) may decide if your resume gets seen by human eyes. Understand how to make sure yours stands out. First, use keywords from the medical administrative job post. Include words like 'patient scheduling' or 'medical records management.' These are terms the ATS looks for. Second, make your work experience easy to find and read. List your tasks like 'data entry' and 'insurance verification' in simple bullet points. Do this, and you can help your resume get to the top of the pile.
Example #6
Medical Administrative Assistant with Billing Specialization
Resume Sample
Your Name
Medical Administrative Assistant with Billing Specialization
EXPERIENCE
Mayo Clinic March 2015 - Present
Medical Administrative Assistant with Billing Specialization
Revolutionized the billing workflow by integrating new coding software, slashing processing time by 20% and decreasing claim denials by 15%.
Executed a departmental reorganization that increased billing department efficiency by 18%, ensuring timely settlements and cash flows.
Facilitated cross-departmental training on billing practices, raising accuracy by 25% and fostering a better understanding of revenue cycles across the clinic.
Increased the use of electronic payments by educating patients on options, resulting in a 40% increase in on-time payments.
Managed reconciliation of billing accounts, consistently achieving a monthly accuracy rate above 98%, minimizing discrepancies and lost revenue.
Kaiser Permanente July 2010 - February 2015
Medical Biller
Implemented a series of best practice guidelines for the billing department that contributed to a 12% increase in successful first-time claim submissions.
Cleveland Clinic August 2005 - June 2010
Billing Coordinator
Led a targeted initiative to reduce aged accounts receivables, decreasing outstanding payments by 20% and strengthening financial stability.
Coached.com January 2002 - July 2005
Accounts Receivable Clerk
Streamlined payment processing methods, which expedited cash flow by increasing speed of collections by 10%.
EDUCATION
Resume Worded Institute December 2016
Certified Professional Coder (CPC)
Acquired expert knowledge in medical coding, including ICD-10-CM and CPT coding systems
Resume Worded University May 2004
Bachelor of Science - Healthcare Administration
Specialized in healthcare billing and accounting systems
Part-time (aligned with role at Coached.com)
SKILLS
Medical Billing: ICD-10, CPT, HCPCS, Revenue Cycle Management, Denial Management, EOB Analysis
Software Proficiency: Epic Systems, Medisoft, AdvancedMD, Kareo, eClinicalWorks (Expert)
Data Management: Microsoft Excel (Advanced), Access (Intermediate), SQL (Basic), 837 and 835 Healthcare EDI
Regulatory Compliance: HIPAA, Affordable Care Act (ACA), Centers for Medicare & Medicaid Services (CMS)
OTHER
Certifications: Certified Medical Reimbursement Specialist (CMRS) - Awarded 2018
Continuing Education: Annual attendee at National Medical Billing Conference - 2011-2023
Professional Memberships: American Academy of Professional Coders (AAPC), Healthcare Financial Management Association (HFMA)
Awards & Honors: Mayo Clinic Employee Excellence Award - 2019, Kaiser Permanente Team Performance Award - 2013
Customizing your resume
When you apply for a job as a medical administrative assistant, you need to show why you are the right fit. This means adjusting your resume to match the job. Use words and examples that show your skills in healthcare office tasks.
- Highlight your experience with medical software like
Electronic Health Records (EHR) or appointment scheduling systems. - For a leadership role, mention times you've managed office staff or coordinated with healthcare teams.
- If you're coming from a different field, point out tasks such as organizing data or managing schedules that are important for medical office work too.
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