For a community manager position, highlight your social media management skills. Include specific platforms you have used, such as Facebook, LinkedIn, or Instagram. Mention any tools you know like Hootsuite or Buffer.

Also, include results you achieved like growing follower count or increasing engagement. Numbers and statistics show hiring managers the impact of your work. This is different from other fields where social media may not be as important.

In your resume for a community manager position, emphasize any experience you have in customer service or community engagement. Mention tasks like responding to user inquiries, moderating forums, or organizing community events.

Provide examples of times when you successfully resolved issues or improved customer satisfaction. These points show hiring managers you can effectively manage and engage with an online community.

To get a job as a community manager, your resume should show skills and experiences unique to this role. Make sure to match your resume to what the job needs. Show employers you understand the role and can do it well.

• For technical skills, list social media platforms or community software you are good with. Say how you have used these tools to help a brand or company. Example: Managed a user community of over 10,000 on Discord, increasing engagement by 30%.
• If you have led projects or teams, say how big the team was or what the project did. Example: Led a team of 5 in creating monthly content calendars that raised member participation by 40%.
• If you are coming from a different job, link your experiences to community management. Think about tasks like managing groups or organizing events. Example: Organized weekly department meetings with 20+ attendees, ensuring smooth communication and team alignment.

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When you're updating your resume for a community manager role, it's important to focus on relevant technical skills and tools that show you can handle the job. Here are some key skills you might include:

• Content creation
• Social media management
• SEO knowledge
• Data analysis
• Customer relationship management (CRM) software
• Online engagement techniques
• Community moderation
• Web analytics tools
• Email marketing platforms
• Graphic design basics

Include these skills in the dedicated skills section of your resume. This helps your resume pass through Applicant Tracking Systems (ATS) that many companies use to screen candidates. Remember, you don't need every skill listed—choose those that match your experience and the specific community manager role you want.

For each skill you list, consider if you can also include an example of how you've used it in a past role. This gives more weight to your application. If you're skilled at SEO, for instance, mention how you increased web traffic in a previous job. Such specific examples can be very persuasive.

When you show your impact with numbers, you make it easy for hiring managers to see the value you bring. Numbers help provide a clear picture of your achievements. Here's how you can do this:

• Highlight the growth of the community you've managed by showing the increase in member count. Think about the time frame and the percentage growth. For example, if you helped grow a community from 500 to 1,000 members in a year, that's a 100% increase.
• Illustrate engagement levels by noting the rise in daily or monthly active users. If you implemented a strategy that resulted in a 50% increase in daily discussions, include that.
• Show how you've improved customer support by reducing the number of issues or increasing resolution speed. If you cut down the average response time from 24 hours to 2 hours, that's a significant 90% improvement.
• Mention any cost savings you achieved, perhaps through streamlining tools or processes that cut down on expenses. If you switched to a more efficient platform and saved your company $10,000 annually, that's a key achievement.
• Include figures related to content creation, like the number of posts or updates you've made, and the engagement they received, such as a 30% boost in likes or shares.
• If you've run events or programs, state the number of events and the average attendance, highlighting any notable increase in participant numbers year-over-year.
• Track the performance of outreach efforts, such as partnerships or campaigns, by the growth in referral traffic or conversion rates.
• Measure the success of retention strategies by the percentage decrease in churn rate or increase in subscription renewals.

Think about your experience and the areas where you had the most impact. If you are unsure about exact numbers, estimate conservatively and be ready to explain how you arrived at those figures during an interview.

When you apply to small companies like local food co-ops or tech startups, show how you can wear many hats. Your resume should highlight your ability to take on diverse tasks. For example:

• Managed online community and supported marketing campaigns.
• Stepped up to resolve customer issues quickly.

For larger companies such as Adobe or Microsoft, focus on your ability to scale community strategies. Show that you understand the big picture. For example:

• Developed and executed community engagement strategies for large user bases.
• Collaborated with cross-functional teams to align community goals with company objectives.