5 Entry-Level Customer Service Resume Examples for 2024

Starting a career in customer service? Your resume is crucial. This article shares entry-level customer service resume examples and proven strategies. Learn how to highlight your skills, experience, and key achievements to make a strong impression in this field.

  Compiled and approved by Diana Price
  Last updated on See history of changes

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At a Glance

Here's what we see in the best entry-level customer service resumes.

  • Show Impact Using Numbers: Show impact by using numbers. Metrics common in this industry/job include calls resolved per day, customer satisfaction scores, response time, and tickets closed.

  • Include Relevant Skills: Include skills on your resume that you have and are mentioned on the job description. Some popular ones are CRM software, data entry, phone systems, multitasking, and conflict resolution. But don't include all of them, choose the ones you have and are mentioned in the JD.

  • Focus On Customer Satisfaction: Highlight achievements related to customer satisfaction. Examples include phrases like customer issue resolved and positive feedback received.

Example #1

Entry-Level Customer Service
Resume Sample

Your Name
Entry-Level Customer Service
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2022 - Present
Customer Service Representative
Resolved over 150 customer inquiries daily through email and phone, reducing average resolution time by 30% using CRM software
Achieved a 95% customer satisfaction score by implementing feedback loops and improving service protocols
Increased first-call resolution rate by 20% by providing comprehensive training on product features to the team
Developed and automated a FAQ section, which decreased inbound questions by 25%
Enhanced customer data accuracy by 15% through meticulous record-keeping and data validation techniques
Coached.com June 2019 - December 2021
Call Center Agent
Answered 100+ calls daily, ensuring a professional and friendly interaction each time, resulting in a 20% increase in customer retention
Conducted follow-up calls to handle unresolved issues, reducing backlog cases by 40%
Utilized ticketing system to track, prioritize, and resolve customer issues, boosting efficiency by 25%
Walmart August 2017 - May 2019
Retail Associate
Facilitated 200+ transactions daily, achieving a 98% accuracy rate in cash handling and customer order fulfillment
Increased store credit card sign-ups by 15% through effective customer engagement techniques
Improvised shelf arrangement strategies leading to a 10% rise in impulse purchases
Amazon May 2016 - July 2017
Intern - Customer Support
Assisted in resolving 50+ customer emails daily, improving feedback response time by 20%
Collaborated with senior representatives to identify areas of improvement, leading to a 10% increase in team productivity
Participated in training sessions to enhance product knowledge and customer handling skills
EDUCATION
Resume Worded Institute May 2019
Associate of Arts in Customer Relations
Coursework included: Conflict Resolution, Effective Communication Strategies
Completed with a 3.8 GPA
Resume Worded Academic Center July 2017
Customer Service Excellence Certification
Part-time Curriculum alongside Retail Associate role
Highlighted Study: Consumer Behavior Analysis and Satisfaction Metrics
SKILLS
Customer Relationship Management: Salesforce, Zoho CRM, HubSpot, Freshdesk, LiveAgent, Zendesk
Communication Platforms: Slack, Microsoft Teams, Zoom, Google Meet, GoToMeeting, WebEx
Office Productivity: Microsoft Office Suite, Google Workspace, Trello, Asana, Airtable, Evernote
Operating Systems: Windows (Expert), macOS (Proficient), Linux (Basic), Chrome OS (Proficient)
OTHER
Certifications: Certificate of Achievement in Time Management (2021), Effective Listening Skills Workshop (2020)
Volunteering: Community Crisis Helpline Operator, Bi-annual Local Food Bank Volunteer
Awards: Employee of the Month - Coached.com (November 2021), Outstanding Customer Service Award - Walmart (2018)
Professional Development: Attended Customer Service Innovations Conference (2022), Completed 'Dealing with Difficult Customers' Training Series (2019)

Where to place your education

For an entry-level customer service role, put your education section near the top of your resume. This is especially important if you are new to the workforce or have recently graduated. Hiring managers want to see your most recent and relevant qualifications first. If you have customer service-related coursework or projects, be sure to highlight them here.

Take out high school details unless your highest degree is high directly related to customer service like a vocational program in sales or communication. If you've taken part in extra activities like volunteer work, workshops, or customer service certifications, include these details. They show your commitment to the field and can be more valuable than general education.

Example #2

Entry-Level Customer Service
Resume Sample

Your Name
Entry-Level Customer Service
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com January 2022 - Present
Customer Support Specialist
Solved 200+ customer complaints monthly, bringing the response time down by 35% via new workflow implementation
Maintained a 97% satisfaction rating by executing thorough follow-ups and personalized service
Enhanced ticketing system efficiency by integrating automated responses, reducing manual interventions by 20%
Conducted weekly training programs which improved team’s product knowledge by 30%
Developed SOPs that reduced the onboarding time for new hires by 15%
Resume Worded April 2020 - December 2021
Customer Service Agent
Managed 120+ daily calls, boosting overall customer happiness index by 25% due to empathetic service approach
Succeeded in decreasing the average handling time by 15% through effective prioritization techniques
Formulated a customer feedback system leading to actionable insights and a 20% rise in satisfaction scores
Target June 2018 - March 2020
Sales Associate
Facilitated seamless checkout processes for 100+ customers daily, improving POS system efficiency by 10%
Promoted in-store promotions resulting in a sales increase of 15%
Resolved in-store customer queries, enhancing the overall shopping experience and increasing repeat customer rate by 20%
AT&T March 2016 - May 2018
Receptionist
Managed switchboard handling 200+ daily calls with a 98% success rate in problem resolution
Scheduled and managed appointments, reducing no-show rates by 15%
Implemented a new filing system that improved information retrieval time by 25%
EDUCATION
Resume Worded Institute April 2022
Certification in Customer Service Excellence
Completed alongside full-time role, emphasizing time management and self-motivation
Focused on enhancing customer satisfaction and streamlining service operations
Resume Worded University May 2018
Associate of Arts in Communication
Part-time coursework alongside full-time employment
Specialized in interpersonal and cross-cultural communication
SKILLS
Customer Support Software: Zendesk, Salesforce, LiveChat, Freshdesk, Intercom, Help Scout
Communication Tools: Microsoft Teams, Slack, Zoom, Google Meet, Skype, Jira
Productivity Software: MS Office Suite, Google Workspace, Asana, Trello, Evernote, Dropbox
CRM Systems: HubSpot, Zoho CRM, Copper, Insightly, Agile CRM, Pipedrive
OTHER
Certifications: Professional Telephone Etiquette Certification (2021), Time Management Masterclass (2020)
Volunteering: Weekly Volunteer at Community Help Center, Online Tutor for English Language Learners
Awards: Employee of the Month at Coached.com (June 2022), Top Customer Feedback Scores at Resume Worded (Q4 2021)
Professional Development: Attended 'Revolutionizing Customer Service' Conference (2021), 'Building Effective Sales Strategies' Workshop (2019)

Highlight communication skills

Make sure to emphasize your communication skills. This is key in customer service roles where you will interact with clients.

Detail how you have used these skills in any past roles or educational experiences. Mention specific examples, like teamwork in group projects or dealing with difficult customers.

Example #3

Junior Customer Service Representative
Resume Sample

Your Name
Junior Customer Service Representative
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded July 2022 - Present
Junior Customer Service Representative
Managed customer support for over 150+ clients weekly, reducing complaint handling time by 15%
Increased customer satisfaction scores by 10% through effective resolution techniques
Assisted in automating ticket management, saving an average of 10 hours a week
Trained incoming junior staff on customer service protocols, improving team efficiency by 20%
Coordinated weekly feedback sessions resulting in a 5% improvement in service delivery
Coached.com May 2021 - June 2022
Customer Support Intern
Assisted in resolving 70 daily customer queries, achieving a 92% satisfaction rate
Enhanced customer data accuracy by 12% through diligent record maintenance
Supported senior representatives with complex cases, reducing case resolution time by 20%
Walmart June 2019 - April 2021
Retail Associate
Processed transactions efficiently for 200+ customers daily, ensuring a 98% accuracy rate
Promoted store credit cards, increasing sign-ups by 15%
Addressed customer inquiries leading to a 12% rise in store satisfaction scores
Target January 2018 - May 2019
Sales Assistant
Handled 150+ daily customer interactions, contributing to a monthly sales target achievement of 105%
Improved customer retention rates by 10% through engaging and responsive service
Created visually appealing displays that boosted product visibility and sales by 20%
EDUCATION
Resume Worded Institute May 2022
Certified Customer Service Professional (CCSP)
Acquired expertise in customer relationship management and conflict resolution
Coursework included: Advanced Communication, CRM Systems
Resume Worded University May 2021
Associate of Arts in Business Administration
Completed as a part-time student alongside full-time employment
Specialized in Retail Management and Customer Service Excellence
SKILLS
Customer Service Tools: Zendesk, Salesforce, LiveChat, Intercom, Freshdesk, Zoho Desk
Business Software: Microsoft Office Suite, Google Workspace, Slack, Trello, Asana, Basecamp
Communication: Written Correspondence, Oral Communication, Listening Skills, Empathy, Persuasion, Negotiation
Languages: English (Native), Spanish (Conversational)
OTHER
Certifications: Professional Telephone Etiquette Certificate (2021), Advanced Conflict Resolution Certificate (2020)
Volunteering: Community Helpline Volunteer (2019 - 2021), providing support and guidance to callers in distress
Professional Development: Attended 'Excelling in Customer Service' workshop (2020), 'Building Customer Loyalty' seminar (2019)
Industry Engagement: Member of the National Customer Service Association (NCSA) since 2021

Keep it concise and focused

When applying for entry-level customer service positions, your resume should be one page long. You want to show that you can communicate efficiently. Highlight your most relevant skills and experiences in a way that a hiring manager can quickly understand.

Include customer service experiences that show you have good people skills and can handle tasks efficiently. If you have volunteer or part-time work that involved interacting with people, make sure to include this information. This is important because communicating effectively is key in customer service roles. Remember, clear and brief is best, so prioritize what defines you as a strong hire for the customer service sector.

Example #4

Senior Customer Service Manager
Resume Sample

Your Name
Senior Customer Service Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Amazon February 2020 - Present
Senior Customer Service Manager
Led a team of 20+ representatives, increasing team productivity by 30% through targeted training programs
Reduced customer churn by 25% by implementing a comprehensive feedback and response mechanism
Increased customer satisfaction scores by 15% through strategic policy changes and service improvement plans
Orchestrated cross-functional initiatives that reduced ticket resolution time by 35%
Developed an escalation process that decreased unresolved issues by 20%
AT&T June 2017 - January 2020
Customer Service Supervisor
Oversaw a customer service team of 10, achieving a year-over-year satisfaction score increase of 10%
Reduced average handling time by 20% through process streamlining and staff training
Implemented customer feedback surveys which led to strategic improvements increasing customer retention by 15%
Target March 2015 - May 2017
Customer Service Specialist
Handled escalated customer issues reducing complaint resolution time by 25%
Improved customer experience scores by 15% through effective problem-solving and coaching
Enhanced service protocols that led to a 20% increase in overall team efficiency
Walmart January 2013 - February 2015
Customer Service Representative
Resolved 150+ daily customer inquiries with a 98% satisfaction rate
Contributed to a 10% increase in repeat customers through exceptional service
Implemented a ticketing system upgrade that reduced resolution time by 15%
EDUCATION
Resume Worded Institute May 2017
Master of Business Administration (MBA) - Customer Service Management
Capstone Project: 'Revolutionizing Customer Interaction through AI Technology'
Resume Worded University May 2012
Bachelor of Science - Organizational Communication
Part-time coursework while working full-time at Walmart
Graduated Cum Laude
SKILLS
Customer Relationship Management: Salesforce, Zendesk, HubSpot, Zoho CRM, Microsoft Dynamics, Freshdesk
Data Analysis & Reporting: Tableau, Google Analytics, Microsoft Excel (Advanced), SQL, Power BI, Looker
Communication Technologies: LiveChat, Intercom, Slack, Zoom, Microsoft Teams, VoIP Systems
Process Improvement & Operations: Six Sigma (Green Belt), Workflow Automation, Lean Management, Quality Assurance, Agile Methodologies, Performance Metrics Analysis
OTHER
Certifications: Certified Customer Service Manager (2021), Project Management Professional (PMP) (2019)
Professional Development: Attended 'Leading the Customer-Centric Organization' workshop at Global Service Leadership Conference (2022)
Industry Engagement: Moderator for 'Innovative Customer Support' panel discussion, National Customer Service Conference (2020)
Ongoing Learning: Currently enrolled in 'Advanced Analytics for Customer Insights' online course via eCustomerService Institute

Include technical skills

List any technical skills you have that are relevant to customer service. This can include proficiency in customer relationship management (CRM) software, data entry, or basic troubleshooting for common customer problems.

Showing that you have these skills can make you stand out. Employers look for candidates who can efficiently use technology to help customers.

Example #5

Entry-Level Customer Service with Specialization in Technical Support
Resume Sample

Your Name
Entry-Level Customer Service with Specialization in Technical Support
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
AT&T January 2022 - Present
Customer Support Technician
Resolved over 180 technical issues weekly, reducing service downtime by 40%
Achieved a 97% customer satisfaction rate by providing precise technical support and follow-ups
Reduced ticket resolution time by 25% by implementing effective troubleshooting techniques
Conducted technical training sessions, improving team proficiency by 30%
Optimized support workflows integrating new software tools, increasing efficiency by 20%
Walmart August 2020 - December 2021
Technical Support Representative
Addressed 60+ technical calls daily, bringing down issue resolution time by 15%
Achieved an 85% first-call resolution rate by developing a comprehensive troubleshooting guide
Collaborated with the product team to identify and fix recurring issues, reducing complaints by 20%
Resume Worded April 2018 - July 2020
IT Help Desk Associate
Supported 100+ end-users daily, reducing downtime by 35% through prompt issue resolution
Implemented a ticketing system upgrade that improved response times by 20%
Trained end-users on new software applications, enhancing user proficiency by 15%
Coached.com May 2017 - March 2018
Intern - Technical Support
Assisted in resolving 50+ technical support tickets daily, achieving a 90% satisfaction rate
Documented recurring issues and solutions, creating a knowledge base that decreased issue resolution time by 10%
Participated in system upgrades, reducing bugs and improving system performance by 20%
EDUCATION
Resume Worded Institute June 2020
Certification in Advanced Technical Support
Focused on networking, hardware, and modern support protocols.
Part-time - Completed while working at Resume Worded.
Resume Worded Academic Center May 2018
Associate of Applied Science in Information Technology
Specialized in software troubleshooting and customer service.
Cumulative GPA: 3.7/4.0 - Graduated with Honors.
SKILLS
Technical Support: Ticketing Systems, CRM Software, Remote Desktop, VPNs, VoIP, Network Troubleshooting
Operating Systems: Windows (Expert), macOS (Intermediate), Linux (Intermediate), Android OS, iOS
Customer Service Platforms: Zendesk, Salesforce, LiveChat, Help Scout, Freshdesk, Intercom
Software & Tools: MS Office Suite, Google Workspace, Slack, JIRA, Asana, Trello
OTHER
Certifications: CompTIA A+ (2021), CompTIA Network+ (2019)
Conferences: Attended Help Desk Institute Conference 2019, Spoke at TechSupportCon 2021
Professional Membership: Member of the Association of Support Professionals since 2018
Continuous Learning:

Optimize for ATS

When you apply for a customer service role, your resume will likely go through an Applicant Tracking System (ATS). These systems filter resumes based on specific keywords. To make sure your resume passes this first step, include keywords from the job description. This can include phrases like 'customer satisfaction,' 'problem-solving,' and 'communication skills.'

Also, use a simple layout that ATS can read easily. Avoid using tables, images, or unusual fonts. Stick to standard sections like 'Experience,' 'Education,' and 'Skills.' This makes your resume easier for both ATS and human screeners to read.

Need more resume templates?

Quick links

Samples

Entry-Level Customer Service

Resume Sample #1

Entry-Level Customer Service

Resume Sample #2

Junior Customer Service Representative

Resume Sample #3

Senior Customer Service Manager

Resume Sample #4

Entry-Level Customer Service with Specialization in Technical Support

Resume Sample #5


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