Many customer success manager roles require you to use customer relationship management (CRM) software. Mention any experience you have with popular CRM tools.

This can be through coursework, past jobs, or certifications. They show that you are ready to manage customer relations effectively.

Include any experience that shows you have good interaction skills with customers. Internships or part-time jobs in customer service can be important.

Employers in this field value practical experience in handling customer issues and providing solutions.

When you apply for a customer success role, show you understand what the job is about. You should make it clear you can help customers and support their needs. Use words from the job ad in your resume to show a good match.

• Use phrases like 'handled customer queries' and 'resolved user issues' to show direct experience that fits this role.
• Show how you've learned to use customer management systems or other tools that are important for the job.
• If you have worked in retail or service jobs, mention your experience with customers and how you've made them happy or solved problems.

If you're aiming for an entry-level role in customer support, show any leadership skills or promotions you've had. This tells hiring managers you can take on more responsibility. Think about times you led a team or project, even in small ways. Here are some tips to help you:

• List any roles where you were in charge of others, like being a team leader for a school project or heading a volunteer group.
• Include jobs or internships where you started with basic tasks and got more complex work over time. This shows growth and the ability to learn.

Use clear examples to show your leadership. Maybe you trained new employees at a part-time job or led a group assignment at school. These are good to include. Here are examples of how you might write these on your resume:

• Trained 5 new staff members on customer service protocols, improving the team's response time by 15%.
• Supervised a team of volunteers for a local charity event, coordinating logistics and schedules for 20+ participants.

When crafting your resume for an entry-level customer success manager role, focus on the specific hard skills that show you're equipped for the job. Here, you'll find a list of skills to consider. Choose those that align with your experience and the specific position you're targeting. You don't need to include all of them, but select the ones that best match the job description.

• Customer relationship management (CRM)
• Technical troubleshooting
• Data analysis
• Product knowledge
• Project management software
• Microsoft Office Suite
• Customer service platforms
• Reporting tools
• Salesforce proficiency
• Time management tools

Place these skills in a dedicated section on your resume or weave them into your job descriptions to show practical application. This helps automated tracking systems (ATS) recognize your resume as a good match for the job. For example, if you know how to use Salesforce, don't just list it; also mention how you've used it to manage customer interactions or track sales leads.

Remember, as a customer success manager, you're expected to be good with technology and data. Highlight your experience with CRM tools and data analysis, as these are crucial for managing customer relationships and understanding their needs. These skills will help you stand out as a strong candidate for the role.

Using numbers on your resume can help you show the results of your work clearly. This is important for an entry-level customer success role, where you need to prove you can make a real difference for clients and the company.

Think about times you have helped improve customer satisfaction. You might have increased the percentage of positive customer feedback or helped grow the number of successful client interactions. If you have past experience, even in different jobs, consider how you made things better for customers or the team.

• Have you trained new team members? Mention how many, as this shows leadership and the ability to scale a team. For example, 'Trained 5 new team members on customer engagement strategies.'
• Did you implement a new process that saved time? Estimate how much time was saved, such as 'Created a FAQ resource that reduced customer inquiry response time by 25%.'

Even if you're not sure about the exact numbers, make a good estimate. For example, if you suggested a tool that made work easier, think about how much faster tasks got done. You might say 'Recommended a customer management tool that increased team efficiency by approximately 20%.'

When you apply for a role at a small company or startup, show that you can wear many hats. Mention your flexibility and readiness to take on various tasks. For instance, you might write 'Ready to adapt to various roles within customer success teams at dynamic companies like Zapier or Basecamp.'

However, if you target a large corporation such as Salesforce or Oracle, highlight your ability to work within a structured environment. You could include phrases like 'Skilled at following established protocols in customer engagement and support.' Remember, larger companies often look for specialized skills within their roles, so be clear about your particular strengths in managing customer relationships.