Emphasize any remote work experience you have clearly. This shows you can handle the unique challenges of working from home.

List skills that are specific to remote work, like proficiency with remote collaboration tools such as Zoom or Slack and self-management techniques. This will make your resume stand out.

Focus on your strong communication skills. An employer needs to know you can effectively help customers.

Include examples of how you have resolved customer issues or improved customer satisfaction in previous roles. This shows you can handle the demands of customer service.

To get a good remote customer service job, you must show you're right for it. This means your resume must talk about skills and experience that matter for customer service done from home. You should make it clear you have what it needs to work well, even when far from the office.

• Highlight your strong communication skills by mentioning experience with customer service software like Zendesk or LiveChat.
• For leadership experience, mention times when you led a team, like coordinating shift schedules remotely or managing a project with a virtual team.
• If you're new to this kind of work, share examples from other jobs where you helped people. Maybe you solved a customer problem or stayed calm when someone was upset.

If you've moved up the ranks in customer service, this is a key strength to showcase on your resume. Employers value candidates who have proven they can lead and have been recognized for their efforts. Think about times you've taken charge or been given more responsibility.

• Did you train new team members? This shows leadership and the trust your employer had in your skills.
• Were you selected to lead a project or a team? This indicates that you were seen as a go-to person and that you can manage tasks effectively.

Even if you haven't had a formal promotion, any increase in responsibilities or roles where you've guided others can reflect your leadership potential. Use clear, simple phrases to describe these experiences, like:

• Managed a team of 5 customer service associates
• Acted as the point person for escalated customer issues

When crafting your resume, focus on the skills that show you can handle remote customer service tasks effectively. Below is a list of hard skills to consider. Choose the ones that match your experience and the job you want. Include these skills in a dedicated section on your resume or weave them into your job descriptions to get past Applicant Tracking Systems (ATS), which employers often use to screen candidates.

• CRM software proficiency
• Helpdesk support
• Email management
• Live chat support
• Data entry
• Technical troubleshooting
• Order processing
• Knowledge base software
• Typing speed
• Remote desktop tools

It's good to show you know how to use CRM software, as it's a common tool for managing customer interactions. Demonstrating your ability to provide helpdesk support via various channels, like email and live chat, is also crucial. Focus on skills like email management and live chat support that prove you can communicate well in writing.

Remember, you don't need all these skills. Just pick the ones that best fit the remote customer service job you aim for. If you're more experienced in technical issues, emphasize your technical troubleshooting abilities. If you're great at organizing information, data entry might be your strength. Tailor your resume to the role for the best chance of success.

As a hiring manager, I want to see clear evidence of your impact in previous roles. For remote customer service positions, it's important to show your success with concrete numbers. Here's how you can do that:

• Highlight your ability to handle a high volume of calls or chats by stating the average number of daily interactions. For example, 'Managed an average of 50+ customer interactions per day with a 95% satisfaction rate.'
• Show improvements you've made, like reducing the average handle time for calls. If you helped lower this time, state the original time versus the new time, such as 'Cut average call handle time from 10 minutes to 7 minutes.'
• Include the number of support tickets you resolved daily or weekly. This might look like, 'Resolved an average of 30 support tickets per day, ensuring timely and effective customer service.'
• Share your customer satisfaction scores if available, e.g., 'Maintained a customer satisfaction score of 90% or above consistently.'
• Detail any training you conducted by mentioning the number of people you trained, like 'Led customer service training for 20 new hires, enhancing team efficiency.'
• If you contributed to a reduction in customer complaints, include the percentage decrease, for instance, 'Helped reduce customer complaints by 25% through proactive problem-solving.'

Think through your experience to estimate these metrics if you do not have exact numbers. Look at your weekly outputs, team goals, and any available reports or feedback. These figures will show a hiring manager your ability to deliver measurable results, which is crucial for remote customer service roles.

When you apply for a role in customer support that allows you to work from home, think about the size of the company. Big companies like Amazon or Apple have different needs from smaller ones like a startup tech firm. For a large company, you should show that you can handle many tasks and work with a big team. Phrases like 'managed high-volume ticket systems' or 'collaborated with large support teams' will help here.

For small companies or startups, they might want you to be more flexible and take on different kinds of work. You could write 'adapt quickly to new tools and processes' or 'provide personalized customer experiences.' Small companies often need you to do more with less, so phrases like 'streamlined response strategies for efficiency' could show how you can help.

• Show you can follow set processes for big companies
• Show you are flexible and can handle various tasks for smaller ones