9 Remote Customer Service Resume Examples for 2024

Looking for a remote customer service job? This article offers strong resume examples and helpful advice. Learn how to highlight relevant skills, customer service experience, and remote work capabilities.

  Compiled and approved by Liz Bowen
  Last updated on See history of changes

  Next update scheduled for

At a Glance

Here's what we see in the best remote customer service resumes:

  • Showing Measurable Impact: The best resumes show impact using numbers. Show time savings, reducing customer support issues, increased customer satisfaction, and average handling time. Metrics matter in this job.

  • Include Relevant Skills: Include skills that you have and are on the job description. Some popular ones are CRM software, ticketing systems, live chat tools, multitasking, and data entry. Choose skills you have and are in the JD.

  • Trends In Virtual Roles: Remote roles look for comfort with digital tools and virtual teams. Show familiarity with remote communication platforms.

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Where to list your education

On your resume, the placement of your education section can show hiring managers your current focus. If you are new to customer service roles or recently graduated, place your education near the top of your resume. This highlights your academic accomplishments and relevant coursework that may apply to customer support scenarios.

For those with more experience in customer service, especially in remote settings, list your education after your work experience. Doing so draws attention to your hands-on experience in resolving customer issues and using specific remote communication tools. The key is to make sure the most relevant information to customer service takes prominence. Remember to keep it concise and list any additional skills gained through education that support remote customer engagement.

Highlighting remote experience

Emphasize any remote work experience you have clearly. This shows you can handle the unique challenges of working from home.

List skills that are specific to remote work, like proficiency with remote collaboration tools such as Zoom or Slack and self-management techniques. This will make your resume stand out.

Ideal resume length

For a remote customer service job, keep your resume concise. If you are starting out or have been working for less than a decade, one page is best. It shows you can highlight what matters most. Focus on your relevant work experience and skills that relate to customer support.

Are you more experienced? Two pages can be right for you. But remember, the first page catches the most attention. Only add a second page if you have strong, relevant details that won’t fit on one. Avoid using small text or narrow margins to squeeze in information. Instead, select a clear, easy-to-read layout and include only the most relevant points about your work in customer service.

Showcasing customer service skills

Focus on your strong communication skills. An employer needs to know you can effectively help customers.

Include examples of how you have resolved customer issues or improved customer satisfaction in previous roles. This shows you can handle the demands of customer service.

Understanding resume screeners

Applicant Tracking Systems (ATS) are used to screen resumes before a hiring manager reviews them. You need to format your resume to make it easy for these systems to read it. Here are some tips to help your resume for remote customer service jobs get noticed.

  • Use keywords from the job description. For example, words like 'customer support,' 'ticketing systems,' or 'call center software' are likely important for a remote customer service position. ATS often look for these terms.
  • Keep your resume format simple. Use standard fonts like Arial or Times New Roman and avoid tables or graphics that ATS might not read correctly. Instead, use bullet points to list your skills and experience.

By following these guidelines, you help ensure your resume won't be overlooked by the ATS and will have a better chance of reaching a hiring manager.

Making your resume fit

To get a good remote customer service job, you must show you're right for it. This means your resume must talk about skills and experience that matter for customer service done from home. You should make it clear you have what it needs to work well, even when far from the office.

  • Highlight your strong communication skills by mentioning experience with customer service software like Zendesk or LiveChat.
  • For leadership experience, mention times when you led a team, like coordinating shift schedules remotely or managing a project with a virtual team.
  • If you're new to this kind of work, share examples from other jobs where you helped people. Maybe you solved a customer problem or stayed calm when someone was upset.

Essential skills for remote customer service

When crafting your resume, focus on the skills that show you can handle remote customer service tasks effectively. Below is a list of hard skills to consider. Choose the ones that match your experience and the job you want. Include these skills in a dedicated section on your resume or weave them into your job descriptions to get past Applicant Tracking Systems (ATS), which employers often use to screen candidates.

  • CRM software proficiency
  • Helpdesk support
  • Email management
  • Live chat support
  • Data entry
  • Technical troubleshooting
  • Order processing
  • Knowledge base software
  • Typing speed
  • Remote desktop tools

It's good to show you know how to use CRM software, as it's a common tool for managing customer interactions. Demonstrating your ability to provide helpdesk support via various channels, like email and live chat, is also crucial. Focus on skills like email management and live chat support that prove you can communicate well in writing.

Remember, you don't need all these skills. Just pick the ones that best fit the remote customer service job you aim for. If you're more experienced in technical issues, emphasize your technical troubleshooting abilities. If you're great at organizing information, data entry might be your strength. Tailor your resume to the role for the best chance of success.

Quantify your customer service impact

As a hiring manager, I want to see clear evidence of your impact in previous roles. For remote customer service positions, it's important to show your success with concrete numbers. Here's how you can do that:

  • Highlight your ability to handle a high volume of calls or chats by stating the average number of daily interactions. For example, 'Managed an average of 50+ customer interactions per day with a 95% satisfaction rate.'
  • Show improvements you've made, like reducing the average handle time for calls. If you helped lower this time, state the original time versus the new time, such as 'Cut average call handle time from 10 minutes to 7 minutes.'
  • Include the number of support tickets you resolved daily or weekly. This might look like, 'Resolved an average of 30 support tickets per day, ensuring timely and effective customer service.'
  • Share your customer satisfaction scores if available, e.g., 'Maintained a customer satisfaction score of 90% or above consistently.'
  • Detail any training you conducted by mentioning the number of people you trained, like 'Led customer service training for 20 new hires, enhancing team efficiency.'
  • If you contributed to a reduction in customer complaints, include the percentage decrease, for instance, 'Helped reduce customer complaints by 25% through proactive problem-solving.'

Think through your experience to estimate these metrics if you do not have exact numbers. Look at your weekly outputs, team goals, and any available reports or feedback. These figures will show a hiring manager your ability to deliver measurable results, which is crucial for remote customer service roles.

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