Looking for a remote customer service job? This article offers strong resume examples and helpful advice. Learn how to highlight relevant skills, customer service experience, and remote work capabilities.
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Here's what we see in the best remote customer service resumes:
Showing Measurable Impact: The best resumes show impact using numbers. Show
Include Relevant Skills: Include skills that you have and are on the job description. Some popular ones are
Trends In Virtual Roles: Remote roles look for comfort with
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On your resume, the placement of your education section can show hiring managers your current focus. If you are new to customer service roles or recently graduated, place your education near the top of your resume. This highlights your academic accomplishments and relevant coursework that may apply to customer support scenarios.
For those with more experience in customer service, especially in remote settings, list your education after your work experience. Doing so draws attention to your hands-on experience in resolving customer issues and using specific remote communication tools. The key is to make sure the most relevant information to customer service takes prominence. Remember to keep it concise and list any additional skills gained through education that support remote customer engagement.
Emphasize any remote work experience you have clearly. This shows you can handle the unique challenges of working from home.
List skills that are specific to remote work, like proficiency with remote collaboration tools such as Zoom or Slack and self-management techniques. This will make your resume stand out.
For a remote customer service job, keep your resume concise. If you are starting out or have been working for less than a decade, one page is best. It shows you can highlight what matters most. Focus on your relevant work experience and skills that relate to customer support.
Are you more experienced? Two pages can be right for you. But remember, the first page catches the most attention. Only add a second page if you have strong, relevant details that won’t fit on one. Avoid using small text or narrow margins to squeeze in information. Instead, select a clear, easy-to-read layout and include only the most relevant points about your work in customer service.
Focus on your strong communication skills. An employer needs to know you can effectively help customers.
Include examples of how you have resolved customer issues or improved customer satisfaction in previous roles. This shows you can handle the demands of customer service.
Applicant Tracking Systems (ATS) are used to screen resumes before a hiring manager reviews them. You need to format your resume to make it easy for these systems to read it. Here are some tips to help your resume for remote customer service jobs get noticed.
By following these guidelines, you help ensure your resume won't be overlooked by the ATS and will have a better chance of reaching a hiring manager.
To get a good remote customer service job, you must show you're right for it. This means your resume must talk about skills and experience that matter for customer service done from home. You should make it clear you have what it needs to work well, even when far from the office.
When crafting your resume, focus on the skills that show you can handle remote customer service tasks effectively. Below is a list of hard skills to consider. Choose the ones that match your experience and the job you want. Include these skills in a dedicated section on your resume or weave them into your job descriptions to get past Applicant Tracking Systems (ATS), which employers often use to screen candidates.
It's good to show you know how to use
Remember, you don't need all these skills. Just pick the ones that best fit the remote customer service job you aim for. If you're more experienced in technical issues, emphasize your
As a hiring manager, I want to see clear evidence of your impact in previous roles. For remote customer service positions, it's important to show your success with concrete numbers. Here's how you can do that:
Think through your experience to estimate these metrics if you do not have exact numbers. Look at your weekly outputs, team goals, and any available reports or feedback. These figures will show a hiring manager your ability to deliver measurable results, which is crucial for remote customer service roles.
When you apply for remote customer service roles, showing your growth in past jobs can make a big difference. If you've been a team leader or received promotions, this shows you're committed and can take on more responsibility. Here are ways to weave in this important info:
Even if you think you haven't had big leadership roles, consider times when you trained new staff, led a project, or helped improve something at work. Mention these in your resume:
Remember, any example where you showed leadership or helped your team get better is worth mentioning. These details prove you're ready to be a strong part of a remote customer service team.
If you've taken on leadership roles or received promotions, make sure to highlight these achievements on your resume. This gives you a strong edge, showing you're capable of taking on more responsibility and growing within a role. When detailing your experience, consider the following:
Even if you were not formally in charge, you can still show leadership. Think about times you helped new team members, suggested successful improvements, or took charge during challenging situations. Use phrases like 'mentored new employees' or 'led a team initiative to streamline call response times' to describe these experiences.
When you want to show that you've grown in your roles, it's key to highlight any leadership roles or promotions you've earned. This tells hiring managers that you're good at what you do and ready to take on more.
Think about times you led a project or trained new team members. Here are ways you can show this experience:
Even if you're not sure you've been in a leadership role, consider times when you took charge. Did you help improve a process? Train a new employee? Add these moments to your resume to show you're ready to lead.