12 ServiceNow Developer Resume Examples for 2025

Looking to create a strong resume for a ServiceNow developer job? This article offers proven resume examples and strategic advice. We will cover key skills, effective formats, and the right way to showcase your ServiceNow experience. Get ready to improve your chances of landing that job.

  Compiled and approved by Diana Price
  Last updated on See history of changes

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At a Glance

Here's what we see in the best resumes for this job.

  • Show Impact With Numbers: Use numbers to show your impact. We often see metrics like 20% increase in time savings, 50% reduction in customer support issues, 30% improvement in process efficiency, and 15% boost in user satisfaction.

  • Include Relevant Skills From The Job Description: Include skills on your resume that you have and are mentioned in the job description. Some popular ones are ServiceNow, JavaScript, UI design, API integrations, and Agile methodologies. But don't include all of them, choose the ones you have and are mentioned in the JD.

  • Understanding Customer Needs: In this field, it's important to show how you understand customer needs. Use phrases like gathered requirements and tailored solutions in your resume.

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Position of your education section

Place your education near the top if you recently finished studying or are new to the workforce. This tells the hiring manager right away about your most current training and skills. For a servicenow developer position, highlight any degrees or certifications in IT, computer science, or systems administration here. This is crucial as it shows you have the formal knowledge needed for the role.

If you have been working for some time and have solid experience with servicenow or other similar systems administration and development roles, put your work experience first. Show any relevant education later on. Make sure to include any specific servicenow programming or systems courses you have completed. This will support your practical experience and demonstrate continuous learning in your field, which is important in technology jobs.

Highlight specific ServiceNow skills

Include specific technical skills such as knowledge of JavaScript, Glide, and ServiceNow configurations. These show your hands-on expertise with the platform.

Detail your experience with specific ServiceNow modules like ITSM, ITOM, or HRSD. Recruiters look for candidates proficient in the modules that meet their needs.

Ideal resume length

As someone looking to work as a servicenow developer, it is good to keep your resume concise. You should aim for one page if your work history in this field is under ten years. This will show you can focus on what is most important. For those with more experienced, a two-page document can be appropriate. It offers space to showcase your deeper knowledge and skills.

Make sure to use the first page to highlight your key achievements and any high-impact projects. This is what hiring managers will look at first. If you have a long work history, focus on recent roles that are most relevant to being a servicenow developer. Anything that doesn't directly relate to the job can be left out. This not only creates space but also ensures you present a strong match for the role at hand.

Portfolio and certifications

Create an online portfolio to showcase projects you have worked on using ServiceNow. Include links to this portfolio in your resume to give employers evidence of your work.

List any related certifications such as Certified ServiceNow Administrator or Certified Implementation Specialist. These credentials can make you a more attractive candidate.

Beat the resume screeners

When you apply for a job as a servicenow developer, your resume might be checked by a computer first. This system is called an Applicant Tracking System (ATS). To make sure your resume gets seen by a person, follow these tips:

  • Use keywords from the job description. Look for words like 'scripting', 'workflow', 'integration', and terms specific to Servicenow like 'Glide' or 'Service Catalog'.
  • Keep your resume format simple. Use a clear font and avoid images or graphics. This makes it easier for the ATS to read your resume.

Match your skills to the job

Make your resume fit the job you want. Show you have the right skills. Look at the job description. Use words from there in your resume to show you're a good fit. Talk about projects you've done that show these skills.

  • Look at the job ad for 'ServiceNow' skills. If you've used 'ServiceNow' to fix things or make them better, put that first.
  • If the job needs someone who can manage projects, and you've led a team to set up 'ServiceNow' workflows, say so.
  • Check if the ad asks for someone who is good at finding problems before they happen. If you've done that, talk about how you used 'ServiceNow' to keep track of issues.

Essential skills for serviceNow developers

As you craft your resume, focus on the technical skills that show your capability to excel as a developer in the ServiceNow platform. Here's a list of skills to consider:

  • JavaScript
  • HTML/CSS
  • XML
  • AJAX
  • JSON
  • ServiceNow API
  • IT Service Management (ITSM)
  • Database Management
  • Workflow Configuration
  • Custom Scripting

Include these skills in a dedicated section for easy scanning. You don't need to know all, but include those you are strong in. Remember, a resume that passes through Applicant Tracking Systems (ATS) often has these keywords. This is why you should put them in your skills section.

Also, if you have worked on specific modules like Incident Management or Change Management, include that. For example, if you have experience with Performance Analytics, add it. It shows you can handle specialized tasks within the ServiceNow environment.

Highlighting leadership in your career

When you apply for developer roles, showing you have led a team or project can make you stand out. This is true even if you're not applying for a management position. If you've been promoted or have led others, make sure this is clear on your resume.

Here are ideas on how to show this:

  • Include any titles that show you've moved up, like 'senior developer' or 'lead engineer.'
  • Talk about projects where you were the main person in charge. Use phrases like 'Led a team of 5 in developing a new application module.'

Think about times you helped others improve their skills or took the lead on a big task. Even if you haven't had a formal leadership title, these are still good signs of your ability to lead.

Quantify your development impact

When you write your resume, showing your impact with numbers can make a big difference. As a developer on the ServiceNow platform, think about how you have improved processes or saved time. Here are ways you can show your value:

  • Detail how many workflows or applications you developed or improved. For example, 'Developed 5 new workflows that improved incident response times by 20%'.
  • Discuss any user interface improvements you made that increased efficiency, like 'Redesigned user interface, increasing user adoption by 30%'.

Metrics help you stand out by providing a clear picture of your achievements. Think about times you reduced the number of customer support tickets or increased the speed of service delivery. If you're unsure about exact numbers, estimate them based on your contributions. For instance:

  • 'Implemented a new feature that decreased monthly support tickets by an estimated 15%'.
  • 'Optimized existing processes, resulting in a 25% faster approval workflow'.

Remember, as a developer specializing in service management solutions, your ability to show quantifiable improvements is key. Focus on how many hours saved, cost reductions, and efficiency gains your work has brought to previous employers.

Show leadership and growth

When you apply for a job, including signs of leadership or growth can help you stand out. If you've moved up or led a team, this shows you're ready for more responsibility.

Think about your work as a developer using ServiceNow. Did you ever guide a project or help others? Maybe you trained new staff or led a team meeting. These are examples of leadership.

  • 'Promoted to lead developer for major ServiceNow integration project, overseeing a team of 4 developers.'
  • 'Led bi-weekly technical review sessions to improve team skills in ServiceNow custom application development.'

If you're not sure how to show leadership or growth, look at your past jobs. Did you have more duties over time? Did you start leading parts of projects? Even small signs of leadership can help show you're ready for the job.

Adapt resume for company size

When you apply for a developer job at a smaller company or startup, such as ServiceNow Inc or a similar technology firm, show your flexibility and wide skill set. List projects where you've played multiple roles or had varied responsibilities.

For a large corporation like IBM, emphasize your specialized ServiceNow platform skills. Highlight experiences where you've worked within large teams or dealt with complex systems. For example:

  • For small companies: 'Contributed to a team of 5 to deliver a full-stack ServiceNow solution, handling both frontend and backend development.'
  • For large companies: 'Led a specialized module in ServiceNow for incident management as part of a 30-member development team in a multinational enterprise.'
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