12 ServiceNow Developer Resume Examples for 2025

Looking to create a strong resume for a ServiceNow developer job? This article offers proven resume examples and strategic advice. We will cover key skills, effective formats, and the right way to showcase your ServiceNow experience. Get ready to improve your chances of landing that job.

  Compiled and approved by Diana Price
  Last updated on See history of changes

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At a Glance

Here's what we see in the best resumes for this job.

  • Show Impact With Numbers: Use numbers to show your impact. We often see metrics like 20% increase in time savings, 50% reduction in customer support issues, 30% improvement in process efficiency, and 15% boost in user satisfaction.

  • Include Relevant Skills From The Job Description: Include skills on your resume that you have and are mentioned in the job description. Some popular ones are ServiceNow, JavaScript, UI design, API integrations, and Agile methodologies. But don't include all of them, choose the ones you have and are mentioned in the JD.

  • Understanding Customer Needs: In this field, it's important to show how you understand customer needs. Use phrases like gathered requirements and tailored solutions in your resume.

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Position of your education section

Place your education near the top if you recently finished studying or are new to the workforce. This tells the hiring manager right away about your most current training and skills. For a servicenow developer position, highlight any degrees or certifications in IT, computer science, or systems administration here. This is crucial as it shows you have the formal knowledge needed for the role.

If you have been working for some time and have solid experience with servicenow or other similar systems administration and development roles, put your work experience first. Show any relevant education later on. Make sure to include any specific servicenow programming or systems courses you have completed. This will support your practical experience and demonstrate continuous learning in your field, which is important in technology jobs.

Highlight specific ServiceNow skills

Include specific technical skills such as knowledge of JavaScript, Glide, and ServiceNow configurations. These show your hands-on expertise with the platform.

Detail your experience with specific ServiceNow modules like ITSM, ITOM, or HRSD. Recruiters look for candidates proficient in the modules that meet their needs.

Ideal resume length

As someone looking to work as a servicenow developer, it is good to keep your resume concise. You should aim for one page if your work history in this field is under ten years. This will show you can focus on what is most important. For those with more experienced, a two-page document can be appropriate. It offers space to showcase your deeper knowledge and skills.

Make sure to use the first page to highlight your key achievements and any high-impact projects. This is what hiring managers will look at first. If you have a long work history, focus on recent roles that are most relevant to being a servicenow developer. Anything that doesn't directly relate to the job can be left out. This not only creates space but also ensures you present a strong match for the role at hand.

Portfolio and certifications

Create an online portfolio to showcase projects you have worked on using ServiceNow. Include links to this portfolio in your resume to give employers evidence of your work.

List any related certifications such as Certified ServiceNow Administrator or Certified Implementation Specialist. These credentials can make you a more attractive candidate.

Beat the resume screeners

When you apply for a job as a servicenow developer, your resume might be checked by a computer first. This system is called an Applicant Tracking System (ATS). To make sure your resume gets seen by a person, follow these tips:

  • Use keywords from the job description. Look for words like 'scripting', 'workflow', 'integration', and terms specific to Servicenow like 'Glide' or 'Service Catalog'.
  • Keep your resume format simple. Use a clear font and avoid images or graphics. This makes it easier for the ATS to read your resume.

Match your skills to the job

Make your resume fit the job you want. Show you have the right skills. Look at the job description. Use words from there in your resume to show you're a good fit. Talk about projects you've done that show these skills.

  • Look at the job ad for 'ServiceNow' skills. If you've used 'ServiceNow' to fix things or make them better, put that first.
  • If the job needs someone who can manage projects, and you've led a team to set up 'ServiceNow' workflows, say so.
  • Check if the ad asks for someone who is good at finding problems before they happen. If you've done that, talk about how you used 'ServiceNow' to keep track of issues.

Show achievements, not just tasks

As a hiring manager, I want to see what you have done, not just what you were asked to do. Your resume should focus on your achievements as a developer, not just your job duties. Highlight your best work that shows your abilities.

Instead of listing responsibilities like 'maintained ServiceNow instances', show your impact with an achievement such as 'Enhanced ServiceNow instance performance by 20% through efficient script maintenance and streamlining of workflows.' This tells me you can not only do the job but also improve it.

Also, instead of writing 'responsible for creating ServiceNow applications', try 'Developed and launched 3 innovative ServiceNow applications, leading to a 30% reduction in process time for end-users.' These specific examples show how you make things better and add value.

Essential skills for serviceNow developers

As you craft your resume, focus on the technical skills that show your capability to excel as a developer in the ServiceNow platform. Here's a list of skills to consider:

  • JavaScript
  • HTML/CSS
  • XML
  • AJAX
  • JSON
  • ServiceNow API
  • IT Service Management (ITSM)
  • Database Management
  • Workflow Configuration
  • Custom Scripting

Include these skills in a dedicated section for easy scanning. You don't need to know all, but include those you are strong in. Remember, a resume that passes through Applicant Tracking Systems (ATS) often has these keywords. This is why you should put them in your skills section.

Also, if you have worked on specific modules like Incident Management or Change Management, include that. For example, if you have experience with Performance Analytics, add it. It shows you can handle specialized tasks within the ServiceNow environment.

Show your growth journey

If you have moved up in your career or taken on leadership roles, it's important to show this on your resume. Think about times you have led a project or were given more responsibility.

  • Example: Led a team of developers in a significant platform upgrade, resulting in a 20% increase in system efficiency.
  • Example: Promoted to senior developer after successfully automating workflow processes, saving the company an average of 10 hours per week.

Use clear job titles and dates to show when you moved to a higher role. If you were a mentor or trained others, include this as it shows leadership.

  • Example: Mentored junior developers and conducted bi-weekly training sessions to improve team skills.
  • Example: Selected as lead developer for cross-departmental projects, coordinating between teams to ensure project success.

Quantify your development impact

When you write your resume, showing your impact with numbers can make a big difference. As a developer on the ServiceNow platform, think about how you have improved processes or saved time. Here are ways you can show your value:

  • Detail how many workflows or applications you developed or improved. For example, 'Developed 5 new workflows that improved incident response times by 20%'.
  • Discuss any user interface improvements you made that increased efficiency, like 'Redesigned user interface, increasing user adoption by 30%'.

Metrics help you stand out by providing a clear picture of your achievements. Think about times you reduced the number of customer support tickets or increased the speed of service delivery. If you're unsure about exact numbers, estimate them based on your contributions. For instance:

  • 'Implemented a new feature that decreased monthly support tickets by an estimated 15%'.
  • 'Optimized existing processes, resulting in a 25% faster approval workflow'.

Remember, as a developer specializing in service management solutions, your ability to show quantifiable improvements is key. Focus on how many hours saved, cost reductions, and efficiency gains your work has brought to previous employers.

Adapt resume for company size

When you apply for a developer job at a smaller company or startup, such as ServiceNow Inc or a similar technology firm, show your flexibility and wide skill set. List projects where you've played multiple roles or had varied responsibilities.

For a large corporation like IBM, emphasize your specialized ServiceNow platform skills. Highlight experiences where you've worked within large teams or dealt with complex systems. For example:

  • For small companies: 'Contributed to a team of 5 to deliver a full-stack ServiceNow solution, handling both frontend and backend development.'
  • For large companies: 'Led a specialized module in ServiceNow for incident management as part of a 30-member development team in a multinational enterprise.'
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