5 Call Center Resume Examples for 2024

In this guide, we share tips for call center agent resumes that get noticed. You'll find resume examples that highlight key customer service traits and technical skills. We also offer strategies to showcase your experience in a way that appeals to hiring managers. Whether you're new to the field or seeking advancement, these insights will help tailor your resume for your next job application.

  Compiled and approved by Liz Bowen
  Last updated on See history of changes

  Next update scheduled for

At a Glance

Here's what we see in the best call center resumes:

  • Show Impact With Numbers: The best resumes show the impact of your work with numbers. Use metrics like reduced call waiting time by 25%, handled 50+ calls daily, increased customer satisfaction by 15%, and resolved 90% of issues on first call.

  • Include Relevant Skills: Include skills on your resume that you have and are mentioned on the job description. Some popular ones are CRM software, data entry, phone systems, troubleshooting, and ticketing systems. But don't include all of them, choose the ones you have and are mentioned in the JD.

  • Highlight Relevant Experience: Your resume should show your relevant experience. Include phrases like managed customer queries, provided tech support, and processed transactions. This helps hiring managers see your fit.

Education section placement

When creating your resume for a call center role, think about how recent your education is compared to your work experience. If you have recently finished a significant course like a customer service certification, you should list your education before your work experience. This shows employers your newest skills that are relevant to call center jobs.

If you have been working in call centers for some time, list your work experience first. Here, your experience speaks louder than your academic background. Still, include your education but place it after your experience sections. This way, hiring managers see your practical skills upfront but can also view your education to understand your foundation skills in communication and technology.

Highlight relevant skills

Make sure to highlight skills such as customer service, problem-solving, and communication. These are crucial in a call center.

Include specific software or systems you've used, like CRM software or call management systems. This shows you have technical expertise.

Ideal resume length

For call center positions, your resume should be clear and concise. Keep it to a single page, especially if you have less than 10 years of experience. A one-page resume shows that you understand what is essential for the role and makes it easier for hiring managers to assess your qualifications quickly. Highlight your most recent and relevant experiences.

If you are a senior candidate with a wealth of experience, a two-page resume is acceptable. In this case, make sure your most significant accomplishments and skills are on the first page, as this is often the focus of a hiring manager's initial scan. Remember, clarity is key, so use a simple layout that allows your qualifications to stand out without overwhelming the reader with text.

Include metrics and achievements

Show any achievements using specific numbers. For example, "resolved 90% of customer issues on first call". This shows your impact.

List any recognition or awards you received, such as "Employee of the Month". This helps employers see your dedication and excellence.

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