10 Call Center Resume Examples for 2024

In this guide, we share tips for call center agent resumes that get noticed. You'll find resume examples that highlight key customer service traits and technical skills. We also offer strategies to showcase your experience in a way that appeals to hiring managers. Whether you're new to the field or seeking advancement, these insights will help tailor your resume for your next job application.

  Compiled and approved by Liz Bowen
  Last updated on See history of changes

  Next update scheduled for

At a Glance

Here's what we see in the best call center resumes:

  • Show Impact With Numbers: The best resumes show the impact of your work with numbers. Use metrics like reduced call waiting time by 25%, handled 50+ calls daily, increased customer satisfaction by 15%, and resolved 90% of issues on first call.

  • Include Relevant Skills: Include skills on your resume that you have and are mentioned on the job description. Some popular ones are CRM software, data entry, phone systems, troubleshooting, and ticketing systems. But don't include all of them, choose the ones you have and are mentioned in the JD.

  • Highlight Relevant Experience: Your resume should show your relevant experience. Include phrases like managed customer queries, provided tech support, and processed transactions. This helps hiring managers see your fit.

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Education section placement

When creating your resume for a call center role, think about how recent your education is compared to your work experience. If you have recently finished a significant course like a customer service certification, you should list your education before your work experience. This shows employers your newest skills that are relevant to call center jobs.

If you have been working in call centers for some time, list your work experience first. Here, your experience speaks louder than your academic background. Still, include your education but place it after your experience sections. This way, hiring managers see your practical skills upfront but can also view your education to understand your foundation skills in communication and technology.

Section Example Education for Call Center
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Highlight relevant skills

Make sure to highlight skills such as customer service, problem-solving, and communication. These are crucial in a call center.

Include specific software or systems you've used, like CRM software or call management systems. This shows you have technical expertise.

Ideal resume length

For call center positions, your resume should be clear and concise. Keep it to a single page, especially if you have less than 10 years of experience. A one-page resume shows that you understand what is essential for the role and makes it easier for hiring managers to assess your qualifications quickly. Highlight your most recent and relevant experiences.

If you are a senior candidate with a wealth of experience, a two-page resume is acceptable. In this case, make sure your most significant accomplishments and skills are on the first page, as this is often the focus of a hiring manager's initial scan. Remember, clarity is key, so use a simple layout that allows your qualifications to stand out without overwhelming the reader with text.

Include metrics and achievements

Show any achievements using specific numbers. For example, "resolved 90% of customer issues on first call". This shows your impact.

List any recognition or awards you received, such as "Employee of the Month". This helps employers see your dedication and excellence.

Beat the resume screener

When you apply for jobs, your resume often goes through a resume screener before a person sees it. These screeners, known as Applicant Tracking Systems (ATS), can be tricky. Here's how you can improve your chances:

  • Use keywords from the job description. For call center jobs, words like 'customer service' and 'call handling' are important.
  • Make sure your resume format is simple. Use clear headings and avoid tables or images that the ATS might not read correctly.

Customize your call center resume

You need to show you fit the job you want. A resume for a call center should have details that match what the job asks for. Make sure you show you can handle customer issues and work well with technology. List skills and tasks from your past jobs that are like what you'd do at a call center.

  • Highlight your experience with customer service software by listing the programs you've used, like ZenDesk or Salesforce.
  • Show you can lead by telling about a time you managed a team or trained new staff. Use numbers to show how big the team was, like 'Led a team of 10'.
  • If you're coming from a different job, find tasks that are alike. Maybe you helped customers before, so say, 'Handled 30+ customer queries daily'.
Bullet Point Samples By Job Title for Call Center
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Key skills for customer support roles

When crafting your resume for a call center role, it's vital to showcase the right hard skills. These are specific abilities you have learned that make you a good match for the job. Always remember to place these skills in a dedicated section on your resume for easy scanning by an Applicant Tracking System (ATS), which employers often use to filter resumes.

  • Customer service software knowledge, such as Zendesk or Salesforce, shows that you can handle customer tickets efficiently.
  • Familiarity with telephony systems demonstrates your ability to manage and navigate calls professionally.
  • Understanding of chat and email support platforms proves you can communicate through different channels.
  • Data entry skills reflect your attention to detail and ability to update customer records accurately.
  • Experience with CRM systems highlights your ability to manage customer relationships effectively.
  • Knowledge of Microsoft Office Suite or Google Workspace is essential for documenting and sharing information.
  • Typing proficiency with a strong words per minute (WPM) rate ensures you can keep up with fast-paced work.
  • Ability to navigate knowledge bases and internal resources for customer issue resolution.
  • Proficiency in multitasking software signals you can handle multiple tasks at once without losing focus.
  • Understanding of billing systems is useful for roles that involve handling payments or account inquiries.

Choose skills that align with your experience and the job you want. If you're new to call centers, focus on your knowledge of customer service software and data entry. For those with more experience, CRM systems and telephony systems could be your highlight. Place these in the skills section, and be sure to mirror the language of the job posting to pass the ATS.

Section Example Skills for Call Center
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Quantify your call center impact

When you show your impact with numbers, you offer a clear picture of your achievements. Metrics can make your resume stand out by showing the real value you've added in your role. Think about how you've helped the company and customers in measurable ways.

Here are some ways to quantify your impact:

  • Highlight the number of calls you handle on average (call volume), which shows your ability to manage workload efficiently.
  • Include your average handling time to demonstrate speed and efficiency in resolving issues.
  • Showcase your customer satisfaction scores to reflect your dedication to service quality.
  • Mention any sales targets met or exceeded, if applicable, to display your contribution to business growth.
  • Point out your attendance rate, which can illustrate reliability and commitment.
  • Document any reduction in customer complaints to highlight your problem-solving skills.
  • Include training hours completed to show your commitment to professional development.
  • State any improvement in service delivery times you contributed to, indicating efficiency.

If you're unsure about exact numbers, think about your daily tasks and estimate. For example, if you know how many calls you take each hour and how many hours you work, you can calculate your daily or weekly call volume. If your team received fewer complaints this quarter, estimate the percentage decrease in complaints. These numbers help hiring managers see the exact impact you've made.

Tailoring your resume for company size

When you're applying for call center positions, it's crucial to understand the differences between small businesses and large companies. At a small company like a local internet service provider, they might value direct customer service experience as it often involves wearing multiple hats. In contrast, a big corporation such as Comcast or AT&T will likely have specific roles within their call centers and might prioritize experience with advanced customer relationship management (CRM) systems.

For a small company, you want to emphasize your flexibility and ability to learn quickly. You might write, 'Adapted to new call scripts within a day to meet the immediate needs of small business customers.' For a larger company, focus on your ability to handle a high volume of calls and familiarity with specific tools. For example, 'Managed over 50 customer interactions per hour using Salesforce CRM.'

  • Showcase adaptability for small companies
  • Highlight tool proficiency for larger companies
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