List specific software and hardware you have worked with. Managers look for practical experience, like with Windows OS or troubleshooting hardware issues.

If you have any certifications, like CompTIA A+ or Microsoft Certified, put them in a specific section. These prove you have the required knowledge for desktop support.

Include examples where you solved problems for users. Explain briefly how your help improved their work or resolved their issue.

Employers value good communication skills. Mention any relevant experience with user training or writing clear instructions for others.

Make sure you show how you fit the job you want. For desktop support, think about your past work and pick the parts that match this role. Write these down in a way that's easy to see. Be clear and to the point, so we can tell right away you're right for the job.

• Include software and hardware skills like expert in helpdesk support or proficient with Microsoft Office and antivirus software.
• If you have led teams, let us know. Say something like managed a team of 5 technicians.
• Talk about times you shifted to a new role. Show how what you did before is like desktop support work. For example, if you set up tech before, note it as experienced in system setup and troubleshooting.

When crafting your resume for a desktop support role, it's crucial to highlight your technical abilities. Focus on the skills that you are proficient in and that align with the job you are applying for. Below is a list of important hard skills to consider including:

• Operating system knowledge
• Hardware troubleshooting
• Software installation
• Networking basics
• Helpdesk software
• Security principles
• Customer service
• Remote support tools
• Active Directory
• Ticketing systems

You do not need to list every skill you have. Pick the ones that best show your experience and are good fits for the job you want. These skills should be included in the 'Skills' section of your resume. This is important because many companies use Applicant Tracking Systems (ATS) to sort resumes. These systems look for specific keywords related to the job. So, including these skills can help your resume get noticed.

Remember, tailor your skills to the job description provided by the employer. For example, if the job emphasizes networking skills, make sure to include that in your resume. If you have experience with specific helpdesk software or ticketing systems mentioned in the job ad, include those as well. This shows employers that you have the exact skills they're looking for.

When you detail your experience on your resume, showing your impact with numbers can strongly support your achievements. Numbers help you tell a convincing story about your past work and give hiring managers a clear picture of what you can bring to the table.

Here are some ways you can measure your success in desktop support:

• Count how many support tickets you resolved weekly or monthly, and calculate the increase in resolution rate. This can show your efficiency.
• Record the percentage of issues you resolved on the first call or contact. A high percentage here highlights your problem-solving skills.
• Track time savings by noting the average time it took you to resolve issues compared to the team or industry average. Time saved is a direct indicator of productivity.
• Mention any reductions in user downtime by showing the percentage decrease. This reflects on your ability to maintain business continuity.
• List any improvements in customer satisfaction scores, such as a 15% increase in positive feedback, to demonstrate your customer service skills.
• Estimate the cost savings from any initiatives you led, such as implementing a new tool that resulted in a 20% reduction in recurring issues.
• Detail any training programs you delivered by specifying the number of staff trained and any subsequent decrease in user-reported problems.
• Measure the impact of documentation you created by tracking the reduction in repeat support requests for known issues.

If you're unsure of exact numbers, it's okay to give your best estimate. Think about the scale of the teams and projects you've worked on and use that to guide your estimations. Remember, the goal is to provide a tangible measure of your contributions that can easily be understood and appreciated.

When you're applying for desktop support positions, highlighting any leadership roles or promotions you've had is crucial. Employers are looking for candidates who have gone beyond their basic duties to lead or improve their teams.

Think back to times when you have stepped up to guide others, perhaps during a project or when your manager was away. Even if you weren't in a formal leadership position, these instances show your potential. When describing these on your resume, consider the following:

• Any times you trained new staff or led a team through a software upgrade. Example: 'Guided a team of five in the successful deployment of new anti-virus software across the company.'
• Instances where you were promoted, which shows your value and growth. Example: 'Promoted from junior to senior desktop support technician within two years due to strong problem-solving skills and consistently high customer satisfaction ratings.'

Use clear and simple phrases to illustrate your advancement and leadership. Remember, it's not just the title that matters, but the responsibilities and achievements you had in that role. Think about specific projects or tasks where you took the lead and mention these on your resume. This will show employers that you are ready to take on more responsibility and help their team grow.

When you're applying for desktop support roles, it's crucial to show how you've grown into leadership positions. This goes a long way in proving your capability to handle responsibilities and work with a team. Here are ways you can highlight your leadership or promotion history:

• Include specific job titles that reflect advancement, like 'senior desktop support technician' or 'team lead for desktop support'. This signals that you've been trusted with more complex tasks or to guide others.
• Detail any projects where you directed a team, even on a small scale. For example, 'Led a team of three in a company-wide software upgrade, completing the project two weeks ahead of schedule.'

Think about tasks you've taken on that go beyond the typical job description. If you've trained new staff, managed a support ticket system, or were selected to represent your department at meetings, these are all good signs of leadership. Remember to include any awards or recognitions you've received for your work, as they serve as proof of your strong performance and ability to lead.