12 IT Support Resume Examples for 2024

As a hiring manager, I know a strong IT support resume opens doors. This article delivers proven examples and strategic advice for job seekers. Learn to showcase technical skills and experience effectively. We will cover essential certifications, relevant experience, and how to highlight problem-solving abilities. A clear, good resume sets you apart in the IT industry.

  Compiled and approved by Marie-Caroline Pereira
  Last updated on See history of changes

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At a Glance

Here's what we see in standout IT support resumes.

  • Highlighting Impact With Numbers: The best resumes show impact with numbers like resolved 100+ weekly tickets, reduced system downtime by 30%, cut support call duration by 25%, and managed IT inventory of 500+ devices. This helps you show how you help save time and money.

  • Matching Skills With Job Descriptions: Include skills on your resume that you have and are mentioned in the job description. Some popular ones are network troubleshooting, hardware configuration, ticketing systems proficiency, Microsoft Office expertise, and system updates. Choose the ones that fit you and the job.

  • Understanding Current Technology Trends: Show that you know current trends like cloud computing basics. This can make your resume more relevant. Decide what skill or trend you can show that is in demand in your industry.

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Where to list education

As someone looking for IT support roles, you should list your education based on your recent academic activities. If you have newly finished a degree or a relevant certification, place this at the top of your resume. This shows employers your latest training in technologies and systems support. On the other hand, if you have been in the workforce, lead with your experience and follow with your education, indicating relevant IT coursework or programs.

Highlight technical expertise

You must show your technical skills in computer repair, troubleshooting, and help-desk support on your resume. List key skills, like network support or familiarity with help-desk software upfront. A bullet point format can help you keep this section clear and easy to read.

Ideal resume length

Keep your resume concise. You are advised to limit the length to one page, which is enough to display your skills and experience effectively. This is especially vital if you have less than a decade of experience in IT support roles. Present only the most relevant information that matches the job you're applying for.

For those with more extensive experience, stretching to two pages is acceptable. Use this space to detail significant achievements and responsibilities that show your ability to resolve technical issues and support users. Remember, quality outweighs quantity – ensure your most compelling qualifications and experiences are on the first page to capture attention quickly.

Showcase problem-solving ability

In IT support, your ability to solve problems is crucial. Your resume should have examples of when you resolved technical issues or improved system efficiency. Use metrics or specific situations to demonstrate your impact, such as 'reduced system downtime by 20%' or 'streamlined support ticket response time.'

Beat the resume screeners

When you apply for it support roles, your resume might first be read by a computer program called an Applicant Tracking System (ATS). To get your resume seen by a human, you need to make sure it can pass through this system.

Here are some ways to make your resume ATS-friendly:

  • Use keywords from the job posting. Look for specific terms like 'troubleshooting', 'technical support', and 'help desk' and include these in your resume.
  • Make sure your resume format is simple. Use a standard font, avoid images and stick to text. This makes it easier for the ATS to read your resume.

By following these tips, you increase the chance that your resume will be seen by the hiring manager.

Make your resume fit the job

When you apply for a job in IT support, you need to show you have the skills that match what the job needs. To do this well, focus on specific experiences and skills that are right for this kind of work. Remember, every detail you put in should help show you're a good fit for the job.

  • Highlight your problem-solving skills by mentioning how you've used certain software or tools to fix issues. For example, Resolved 50+ weekly user issues using Zendesk.
  • For a job where you will help others with their tech problems, list any past work where you've helped people understand and use technology better.
  • If you're coming from a different job, think about things you did there that are similar to IT support tasks. Maybe you helped your team with their computers or software. Put these examples in your resume.

Show achievements, not tasks

You might think listing out every task you have handled in IT support will show your capabilities, but it's your achievements that truly shine on a resume. Focus on what you've accomplished—it tells a clearer story of how you solve problems and add value. Remember, you want to stand out as a contributor, not just as someone who followed instructions.

Instead of simply stating you 'managed IT requests,' illuminate your impact with specifics. For example:

  • Before: Managed incoming IT support tickets.
  • After: Boosted customer satisfaction by 30% through rapid and accurate resolution of 50+ weekly IT support tickets.

Transition from listing tasks like 'installed software updates' to showcasing your achievements:

  • Before: Installed software updates for company computers.
  • After: Ensured 100% uptime and protected against security threats by conducting weekly software updates for all company workstations.

Use dynamic verbs for impact

When you showcase your skills in IT support, using dynamic verbs helps me understand the value you bring. Strong verbs give life to your experiences and make your resume stand out. For someone in your field, it's key to show not just what you did, but how well you did it. This makes a big difference to hiring managers like me.

Consider the verbs you choose as the colors you use to paint a picture of your past work. Here's a list tailored for IT support roles:

  • To show problem-solving skills, use: troubleshooted, resolved, repaired, diagnosed, recovered.
  • To display customer service excellence: assisted, supported, guided, educated, provided.
  • For project management and organization: coordinated, implemented, managed, organized, scheduled.
  • To demonstrate technical skills: configured, installed, upgraded, integrated, maintained.
  • To highlight teamwork and collaboration: collaborated, contributed, partnered, liaised, engaged.

Key skills for IT support roles

When you apply for IT support roles, your resume should make it easy for hiring managers to see your technical abilities. Here's how you can show your strengths:

  • Include a dedicated skills section at the top of your resume. This helps your resume pass Applicant Tracking Systems (ATS) that scan for keywords.
  • List the hard skills and tools you are good at. Pick those that match the job you want.

You don't need to list every skill you have. Focus on the ones that are most relevant to IT support. Here are some you might include:

  • Technical support
  • Help desk experience
  • Knowledge of operating systems, like Windows or macOS
  • Network troubleshooting
  • Hardware setup and configuration
  • Software installation and problem-solving
  • Understanding of security practices
  • Remote support tools
  • Customer service skills for tech issues
  • Diagnostic tools

Put these skills in your resume's skills section or mention them in your work experience. This shows how you have used them in real jobs. Remember, it's better to have a few strong, relevant skills than a long list that doesn't match the job.

Highlight your impact with numbers

When you apply for an IT support role, showing your impact with concrete numbers can make your resume stand out. Numbers help hiring managers see the real value you brought to previous positions. Think about how you can quantify your achievements.

Here are some ideas:

  • Include the percentage of ticket resolution improvement you contributed to by implementing a new process or tool.
  • State the number of end-users you supported in your last role to give a sense of scale of your responsibilities.

Even if you're unsure of exact numbers, you can estimate. Consider these:

  • The average call response time you achieved, and how it compares to the team or company average.
  • Any cost savings from negotiating contracts or finding more efficient solutions.
  • The percent decrease in system downtime after you led a critical update or maintenance initiative.
  • Training sessions or workshops you conducted and how many colleagues you helped to upskill.
  • The number of new software or systems you introduced to your team, leading to increased productivity.
  • If you contributed to documentation, measure the number of articles you wrote or updated.
  • Show how you improved customer satisfaction by including customer service scores or feedback ratings.
  • Detail any projects completed under budget and ahead of schedule.

Use these metrics to demonstrate your efficiency and effectiveness in IT support. Remember, quantifiable achievements can give a clear picture of your abilities and the benefits you can bring to a new company.

Small companies vs big corporations

When applying to small companies or startups, highlight your adaptability and willingness to take on multiple roles. It is good to mention skills like troubleshooting various software issues and providing remote support. You can also add that you are comfortable working in fast-paced environments where priorities change quickly.

For example, you might say you are skilled at "handling both hardware and software issues in tight-knit teams" or "providing quick solutions to unexpected problems." Mentioning experience at small businesses or startups like Shopify or Asana can be a plus.

When applying to larger corporations, emphasize your expertise in specialized areas. Big companies like Google or Microsoft look for deep knowledge in specific systems and tools. Highlight your experience with enterprise-level support systems and mention any certifications. You can say you have "extensive experience managing large-scale IT infrastructures" or "certified in ITIL for managing service delivery."

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