You must show your technical skills in computer repair, troubleshooting, and help-desk support on your resume. List key skills, like network support or familiarity with help-desk software upfront. A bullet point format can help you keep this section clear and easy to read.

In IT support, your ability to solve problems is crucial. Your resume should have examples of when you resolved technical issues or improved system efficiency. Use metrics or specific situations to demonstrate your impact, such as 'reduced system downtime by 20%' or 'streamlined support ticket response time.'

When you apply for a job in IT support, you need to show you have the skills that match what the job needs. To do this well, focus on specific experiences and skills that are right for this kind of work. Remember, every detail you put in should help show you're a good fit for the job.

• Highlight your problem-solving skills by mentioning how you've used certain software or tools to fix issues. For example, Resolved 50+ weekly user issues using Zendesk.
• For a job where you will help others with their tech problems, list any past work where you've helped people understand and use technology better.
• If you're coming from a different job, think about things you did there that are similar to IT support tasks. Maybe you helped your team with their computers or software. Put these examples in your resume.

Expand

When you showcase your skills in IT support, using dynamic verbs helps me understand the value you bring. Strong verbs give life to your experiences and make your resume stand out. For someone in your field, it's key to show not just what you did, but how well you did it. This makes a big difference to hiring managers like me.

Consider the verbs you choose as the colors you use to paint a picture of your past work. Here's a list tailored for IT support roles:

• To show problem-solving skills, use: troubleshooted, resolved, repaired, diagnosed, recovered.
• To display customer service excellence: assisted, supported, guided, educated, provided.
• For project management and organization: coordinated, implemented, managed, organized, scheduled.
• To demonstrate technical skills: configured, installed, upgraded, integrated, maintained.
• To highlight teamwork and collaboration: collaborated, contributed, partnered, liaised, engaged.

Want inspiration for other action verbs you can use? Check out synonyms to commonly used action verbs like Selected, Contributed, Handled, Oversee, Participate.

Expand

When you apply for IT support roles, your resume should make it easy for hiring managers to see your technical abilities. Here's how you can show your strengths:

• Include a dedicated skills section at the top of your resume. This helps your resume pass Applicant Tracking Systems (ATS) that scan for keywords.
• List the hard skills and tools you are good at. Pick those that match the job you want.

You don't need to list every skill you have. Focus on the ones that are most relevant to IT support. Here are some you might include:

• Technical support
• Help desk experience
• Knowledge of operating systems, like Windows or macOS
• Network troubleshooting
• Hardware setup and configuration
• Software installation and problem-solving
• Understanding of security practices
• Remote support tools
• Customer service skills for tech issues
• Diagnostic tools

Put these skills in your resume's skills section or mention them in your work experience. This shows how you have used them in real jobs. Remember, it's better to have a few strong, relevant skills than a long list that doesn't match the job.

Expand

When you apply for IT support roles, showing how you've grown into leadership positions can make a strong impact. It tells hiring managers not only that you're skilled, but also that you're recognized for your abilities and trusted to guide others. Here's how you can show this on your resume:

• Include job titles that reflect upward movement, like 'Senior IT Support Technician' after 'IT Support Technician,' to show you've been promoted.
• List any team projects where you were the lead or point of contact. This could be something like 'Led a team of four in deploying a new company-wide software update.'

You can also include bullet points that reflect leadership tasks, even if your job title didn't change. Consider these examples:

• Training new staff on troubleshooting protocols and customer service techniques.
• Overseeing the migration of company data to a new secure cloud-based system, ensuring minimal downtime.

Think back on times when you took the lead on projects or were asked to manage tasks that affected your team or company. These are good signs of leadership and can set you apart from other applicants.

When you're applying for support roles in technology, showing evidence of leadership can set you apart. Think about times you've taken the lead on projects or been recognized for your work.

• Managed a team of junior support technicians to streamline issue resolution processes, resulting in a 20% decrease in average ticket resolution time.
• Received 'Employee of the Month' for exceptional leadership during a critical system upgrade, ensuring minimal downtime and maintaining team morale.

Remember, promotions show that you have grown and taken on more responsibility. Reflect on your career and list any upward moves you've made.

• Promoted from support technician to senior technician after 12 months due to outstanding problem-solving skills and consistently high customer satisfaction ratings.
• Elevated to a lead role within the IT support team, overseeing complex issue resolution and serving as a point of escalation for challenging cases.

When you apply for an IT support role, showing your impact with concrete numbers can make your resume stand out. Numbers help hiring managers see the real value you brought to previous positions. Think about how you can quantify your achievements.

Here are some ideas:

• Include the percentage of ticket resolution improvement you contributed to by implementing a new process or tool.
• State the number of end-users you supported in your last role to give a sense of scale of your responsibilities.

Even if you're unsure of exact numbers, you can estimate. Consider these:

• The average call response time you achieved, and how it compares to the team or company average.
• Any cost savings from negotiating contracts or finding more efficient solutions.
• The percent decrease in system downtime after you led a critical update or maintenance initiative.
• Training sessions or workshops you conducted and how many colleagues you helped to upskill.
• The number of new software or systems you introduced to your team, leading to increased productivity.
• If you contributed to documentation, measure the number of articles you wrote or updated.
• Show how you improved customer satisfaction by including customer service scores or feedback ratings.
• Detail any projects completed under budget and ahead of schedule.

Use these metrics to demonstrate your efficiency and effectiveness in IT support. Remember, quantifiable achievements can give a clear picture of your abilities and the benefits you can bring to a new company.