You must show your technical skills in computer repair, troubleshooting, and help-desk support on your resume. List key skills, like network support or familiarity with help-desk software upfront. A bullet point format can help you keep this section clear and easy to read.

In IT support, your ability to solve problems is crucial. Your resume should have examples of when you resolved technical issues or improved system efficiency. Use metrics or specific situations to demonstrate your impact, such as 'reduced system downtime by 20%' or 'streamlined support ticket response time.'

When you apply for a job in IT support, you need to show you have the skills that match what the job needs. To do this well, focus on specific experiences and skills that are right for this kind of work. Remember, every detail you put in should help show you're a good fit for the job.

• Highlight your problem-solving skills by mentioning how you've used certain software or tools to fix issues. For example, Resolved 50+ weekly user issues using Zendesk.
• For a job where you will help others with their tech problems, list any past work where you've helped people understand and use technology better.
• If you're coming from a different job, think about things you did there that are similar to IT support tasks. Maybe you helped your team with their computers or software. Put these examples in your resume.

When you apply for IT support roles, your resume should make it easy for hiring managers to see your technical abilities. Here's how you can show your strengths:

• Include a dedicated skills section at the top of your resume. This helps your resume pass Applicant Tracking Systems (ATS) that scan for keywords.
• List the hard skills and tools you are good at. Pick those that match the job you want.

You don't need to list every skill you have. Focus on the ones that are most relevant to IT support. Here are some you might include:

• Technical support
• Help desk experience
• Knowledge of operating systems, like Windows or macOS
• Network troubleshooting
• Hardware setup and configuration
• Software installation and problem-solving
• Understanding of security practices
• Remote support tools
• Customer service skills for tech issues
• Diagnostic tools

Put these skills in your resume's skills section or mention them in your work experience. This shows how you have used them in real jobs. Remember, it's better to have a few strong, relevant skills than a long list that doesn't match the job.

When you apply for an IT support role, showing your impact with concrete numbers can make your resume stand out. Numbers help hiring managers see the real value you brought to previous positions. Think about how you can quantify your achievements.

Here are some ideas:

• Include the percentage of ticket resolution improvement you contributed to by implementing a new process or tool.
• State the number of end-users you supported in your last role to give a sense of scale of your responsibilities.

Even if you're unsure of exact numbers, you can estimate. Consider these:

• The average call response time you achieved, and how it compares to the team or company average.
• Any cost savings from negotiating contracts or finding more efficient solutions.
• The percent decrease in system downtime after you led a critical update or maintenance initiative.
• Training sessions or workshops you conducted and how many colleagues you helped to upskill.
• The number of new software or systems you introduced to your team, leading to increased productivity.
• If you contributed to documentation, measure the number of articles you wrote or updated.
• Show how you improved customer satisfaction by including customer service scores or feedback ratings.
• Detail any projects completed under budget and ahead of schedule.

Use these metrics to demonstrate your efficiency and effectiveness in IT support. Remember, quantifiable achievements can give a clear picture of your abilities and the benefits you can bring to a new company.