6 Entry-Level Receptionist Resume Examples for 2024

Creating a good entry-level receptionist resume is important to landing your first job in an office setting. This article gives examples of strong resumes and advice for tailoring your resume to meet industry standards.

  Compiled and approved by Liz Bowen
  Last updated on See history of changes

  Next update scheduled for

At a Glance

Here's what we see in the best resumes for entry-level receptionist positions.

  • Use Of Metrics: Highlight your impact using numbers. Common metrics in this job are calls handled per day, reduced wait time, customer satisfaction score, and time to resolve issues.

  • Relevant Skills From Job Description: Include skills on your resume that you have and are mentioned on the job description. Some popular ones are Microsoft Office, email management, appointment scheduling, customer database, and basic bookkeeping. But don't include all of them, choose the ones you have and are mentioned in the JD.

  • Focus On Customer Interaction: Resumes show handled customer complaints and greeted visitors. This is vital for a good receptionist.

Example #1

Entry-Level Receptionist
Resume Sample

Your Name
Entry-Level Receptionist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2022 - Present
Receptionist
Accelerated appointment scheduling process by 30% through effective use of Microsoft Outlook, enhancing overall office efficiency
Managed multi-line phone system, reducing call transfer errors by 15% through implementation of a new call tracking system
Coordinated visitor management systems, ensuring 95% of visitors were registered and ID-checked within 2 minutes of arrival
Implemented an electronic document storage system, reducing time spent searching for documents by 40%
Streamlined mail sorting procedures, resulting in a 20% reduction in delivery times and improved inter-departmental communication
Coached.com June 2020 - December 2021
Front Desk Clerk
Facilitated efficient patient check-in process, decreasing wait times by 25% by optimizing workflow
Improved customer satisfaction scores by 18% through personalized interaction and autonomy over resolving common issues
Prepared daily reports and maintained financial records, achieving a 98% accuracy rate by implementing cross-checking protocols
Kaiser Permanente September 2018 - May 2020
Administrative Assistant
Coordinated travel schedules for executives, reducing travel costs by 15% through strategic booking methods
Enhanced office supply management, leading to a 20% reduction in supply costs by negotiating with vendors
Supported HR with onboarding processes, reducing new hire processing time by 10%
Verizon June 2017 - August 2018
Customer Service Representative
Resolved customer complaints and issues, improving customer retention rate by 20% through empathetic problem-solving approaches
Processed customer transactions with a 99% accuracy rate, minimizing transaction errors through rigorous attention to detail
Upsold new products and services, contributing to a 15% increase in monthly sales targets
EDUCATION
Resume Worded Institute April 2022
Certified Administrative Professional (CAP)
Special focus on office management and technology applications
Part-time certification while employed at Resume Worded
Resume Worded University May 2018
Associate of Applied Science - Office Administration
Concentration in Business Communication
Graduated with Honors distinction
SKILLS
Office Software: Microsoft Office Suite (Advanced), Google Workspace, Salesforce, QuickBooks, Slack, Trello
Communication Tools: Zoom, Microsoft Teams, GoToMeeting, Skype for Business, Cisco Webex, Slack
Scheduling & Organization: Calendly, Asana, Monday.com, Google Calendar, Outlook Calendar, Doodle
Customer Relationship Management: HubSpot CRM, Zoho CRM, Pipedrive, Freshsales, Insightly, Copper CRM
OTHER
Courses: Advanced Microsoft Excel Training, Business Writing and Communication Course
Volunteering: Annual participant at the Donation Drive for Goodwill, Volunteer Coordinator for Local Soup Kitchen
Awards: Employee of the Month at Kaiser Permanente (March 2019), Top Customer Service Agent (Verizon, Q2 2018)
Professional Memberships: Member of the International Association of Administrative Professionals, National Association of Professional Receptionists

Where to list your education

For entry-level receptionist roles, place your education section near the top of your resume. Doing this highlights your most recent academic achievements. As a hiring manager, I look for relevant coursework or training that shows your ability to handle the job. For example, if you studied office administration or completed a computer skills course, make sure to list these prominently.

Even if you are new to the workforce, focus on any practical skills you’ve learned that apply to being a receptionist. Highlight any experience with office software or customer service. These should come right after your academic details. Remember, show what makes you a good fit for a receptionist position early on your resume so it's seen quickly.

Example #2

Entry-Level Receptionist
Resume Sample

Your Name
Entry-Level Receptionist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Sheraton Hotels & Resorts February 2022 - Present
Receptionist
Enhanced guest check-in process, reducing average check-in time by 25% through streamlined procedures
Managed multi-line phone systems, reducing caller hold times by 30% through effective prioritization and call routing
Coordinated reservations and event bookings, achieving 90% occupancy rate for conference rooms and facilities
Implemented guest feedback system, leading to a 15% improvement in guest satisfaction scores
Orchestrated staff schedules, reducing scheduling conflicts by 10% via precise and proactive planning
Coached.com January 2020 - January 2022
Front Desk Receptionist
Greeted visitors with a 97% satisfaction rate by ensuring professional and friendly interaction
Assisted with administrative tasks, reducing processing times by 20% through efficient task management
Coordinated mail and package deliveries, resulting in a 25% decrease in lost or delayed items
Verizon April 2018 - December 2019
Customer Service Associate
Resolved customer issues, improving first-call resolution rate by 15% through effective problem-solving strategies
Upsold services and products, contributing to a 10% increase in monthly revenue
Maintained customer account information with an accuracy rate of 98%, enhancing data integrity and service quality
Walmart July 2016 - March 2018
Store Associate
Managed inventory and restocked shelves, achieving a 99% stock accuracy rate
Assisted customers in finding products, enhancing customer satisfaction by 10%
Implemented a new checkout procedure, reducing customer wait times by 20%
EDUCATION
Resume Worded Institute May 2022
Certified Administrative Professional (CAP)
Specialized in business communication and technology
Part-time studies concurrent with full-time receptionist role at Sheraton Hotels & Resorts
Resume Worded Academic Center December 2019
Associate of Applied Science in Office Management
GPA: 3.8/4.0
Relevant coursework: Business Writing, Customer Relationship Management
SKILLS
Customer Service: Conflict resolution, Active listening, CRM software (Salesforce), Telephone etiquette, Scheduling, Data entry
Office Software: MS Office Suite (Advanced), Google Workspace, Slack, Trello, Asana (Intermediate), Zoom
Administrative Skills: Typing (75 WPM), File management, Appointment setting, Report preparation, Inventory tracking
Languages: English (Native), Spanish (Conversational)
OTHER
Certifications: National Career Readiness Certificate (NCRC), HIPAA Compliance Training (2021)
Awards: Employee of the Month, Sheraton Hotels – March 2023, Top Customer Service Agent Award at Verizon – November 2019
Professional Development: Attended ‘Front Desk Operations & Management’ Workshop (2020), Completed ‘Time Management Mastery’ Online Course
Community Involvement: Volunteer Receptionist at Hope Community Center, Organized company participation in annual ‘Run for Health’ charity event

Technical skills for reception

If you're applying for a receptionist job, list any software and office equipment you know how to use. Examples include Microsoft Office, phone systems, and scheduling tools.

Don't forget to mention if you can handle data entry tasks efficiently. Employers prefer candidates who can manage both administrative duties and technical tasks.

Example #3

Office Administrator
Resume Sample

Your Name
Office Administrator
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded March 2021 - Present
Office Administrator
Streamlined office operations, reducing operational costs by 15% through process improvements and vendor negotiations
Coordinated executive schedules, achieving a 98% meeting attendance rate by optimizing calendar management
Implemented a digital filing system, reducing document retrieval times by 40%
Enhanced HR onboarding process, decreasing new hire time-to-productivity by 20% through effective training coordination
Organized company events, improving employee engagement scores by 25% through strategic event planning
Coached.com May 2019 - February 2021
Administrative Assistant
Managed office supplies, decreasing waste and costs by 10% through diligent inventory management
Supported financial reporting, achieving a 99% accuracy rate by implementing a detailed review process
Coordinated travel arrangements, reducing travel expenses by 15% through strategic booking and planning
Google January 2017 - April 2019
Executive Assistant
Organized executive calendars, improving meeting efficiency by 20% through meticulous scheduling
Prepared detailed reports, enhancing decision-making by 15% through accurate data analysis
Managed confidential information, maintaining 100% information security compliance
Amazon June 2015 - December 2016
Data Entry Clerk
Entered high volume of data with a 99% accuracy rate, improving data integrity for business operations
Implemented data validation processes, reducing data entry errors by 20%
Collaborated with team to optimize data entry workflow, increasing team efficiency by 15%
EDUCATION
Resume Worded Institute February 2021
Certified Administrative Professional (CAP)
Earned alongside full-time role at Coached.com—illustrative of strong time management skills
Resume Worded University May 2015
Bachelor of Business Administration - Management
Graduated with Cum Laude honors, Demonstrated proficiency in organizational behavior and administrative leadership
SKILLS
Office Technology: MS Office Suite (Excel, Word, Outlook), Google Workspace, QuickBooks, Slack, Trello, Zoom
Data Management: Data Entry, Database Administration, CRM Software (Salesforce, HubSpot), Information Processing, Spreadsheets, Reporting
Administrative: Calendar Management, Travel Coordination, Office Supply Management, Clerical Skills, Record Keeping, Proofreading
Communications: Business Correspondence, Customer Service, Vendor Negotiations, Interdepartmental Coordination, Conflict Resolution, Documentation
OTHER
Certifications : Microsoft Certified: Dynamics 365 Fundamentals (2020), Project Management Essentials Certified (2019)
Awards: Coached.com Employee Excellence Award (2020), Amazon Peak Season Performance Star (2016)
Professional Development: Advanced Excel Training Workshop (2018), Time Management Masterclass (2019)
Volunteering: Office Administration Volunteer for Non-Profit Organizations (Monthly), Local Library Computer Skills Workshop Facilitator (Quarterly)

Keep your resume brief

As you start your journey to become an entry-level receptionist, your resume should be concise. Focus on keeping it to one page. Highlight your most relevant skills and experiences that match the receptionist role, such as communication and organization. Ensure these skills are easy to find and read.

Remember, a good resume is not measured by length but by the quality of content. Overloading with less relevant information can cloud your key messages. Clearly show your best attributes without overcrowding the page. If you have recent training that's relevant to reception work, such as customer service certification, make it prominent. This way, you focus on what matters most to hiring managers looking to fill a receptionist position.

Example #4

Junior Receptionist
Resume Sample

Your Name
Junior Receptionist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded May 2022 - Present
Junior Receptionist
Assisted in managing appointment schedules, achieving a 20% increase in punctuality for client meetings
Greeted and assisted visitors, maintaining a 95% visitor satisfaction rate through excellent customer service
Managed incoming calls, reducing average hold times by 15% through efficient call handling
Maintained office supplies inventory, ensuring a 98% availability rate through proactive monitoring
Supported administrative tasks, reducing paperwork errors by 10% through careful review and organization
Coached.com July 2021 - April 2022
Office Assistant Intern
Assisted with scheduling and calendar management, improving meeting timeliness by 25%
Helped improve filing system accuracy by 20% through diligent document organization
Provided support during company events, contributing to a 15% increase in attendee satisfaction
University of California September 2020 - June 2021
Student Office Assistant
Managed incoming emails and phone calls, reducing response times by 20% through efficient handling
Assisted in document preparation, ensuring a 98% accuracy rate
Supported team with administrative tasks, improving teamwork efficiency by 15%
EDUCATION
Resume Worded Institute April 2022
Certificate in Business Administration
Specialization in Office Management and Technology
Completed certification alongside full-time Junior Receptionist role
Resume Worded University June 2021
Bachelor of Arts in Communication
Concentration in Business Communication
Graduated Cum Laude, GPA: 3.7/4.0
SKILLS
Office Software: Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Slides), Adobe Acrobat, Outlook, Slack
Administrative Skills: Data Entry, Appointment Scheduling, File Management, Office Equipment Operation (Fax, Printer, Scanner), Inventory Management
Communication Tools: Zoom, MS Teams, WebEx, GoToMeeting, RingCentral
Customer Service: Client Relations, Front Desk Operations, Issue Resolution, Telephone Etiquette, Visitor Reception
OTHER
Certifications: Certified Administrative Professional (CAP), International Association of Administrative Professionals (IAAP) - 2022
Volunteering: Volunteer Coordinator, Annual Nonprofit Gala - Organized volunteer efforts for 200+ attendees
Technology Workshops: Attended 'Advanced Microsoft Excel for Business' workshop - 2021, 'Effective Online Communication Tools' seminar - 2022
Awards: Employee of the Month, Resume Worded - Twice recipient for outstanding client service and teamwork

Highlighting communication skills

As a receptionist, strong communication skills are critical. Include any coursework or experience that shows your ability to handle customer service, telephone communication, and written correspondence.

Another useful tip is to mention any experience with managing schedules and appointments. This shows employers you are organized and capable of handling multiple tasks.

Example #5

Senior Receptionist
Resume Sample

Your Name
Senior Receptionist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Sheraton Hotels & Resorts February 2021 - Present
Senior Receptionist
Led a team of 5 junior receptionists, improving team efficiency by 30% through mentorship and process optimization
Enhanced guest experience, achieving a 20% increase in positive feedback scores by implementing new guest service protocols
Managed scheduling and reservations, maintaining a 95% room occupancy rate through strategic booking
Handled high-volume calls, reducing call abandonment rate by 25% through effective team coordination
Reduced check-in times by 20% through streamlined processes and training
Resume Worded April 2019 - January 2021
Front Desk Supervisor
Supervised front desk staff, ensuring a 95% compliance with service standards
Coordinated front desk operations, improving overall efficiency by 15%
Resolved escalated guest issues, maintaining a 90% guest satisfaction rate through effective problem resolution
Hilton Worldwide January 2017 - March 2019
Assistant Receptionist Manager
Supported reception manager in overseeing operations, achieving a 10% increase in guest satisfaction scores
Implemented a new guest feedback system, increasing actionable insights by 25%
Trained new staff, reducing onboarding time by 20% through effective training programs
Coached.com June 2015 - December 2016
Receptionist
Managed multi-line phone system, reducing call transfer errors by 10%
Scheduled appointments, increasing scheduling efficiency by 15%
Greeted and assisted visitors, achieving a 95% satisfaction rate through professional service
EDUCATION
Resume Worded Academic Center May 2017
Master of Hospitality Management
Specialization in Customer Relationship Management
Resume Worded University May 2015
Bachelor of Arts in Communication
Part-time studies while working at Coached.com
SKILLS
Customer Service: Conflict Resolution, Appointment Scheduling Software, CRM Systems, Telephone Etiquette, Check-In/Check-Out Procedures, Guest Services Support
Office Software: MS Office Suite (Expert), Google Workspace (Expert), Opera PMS (Intermediate), Delphi (Basic), Scheduling and Billing Software (Proficient)
Administrative: Data Entry (80 WPM), Office Equipment Handling, Inventory Management, Record Keeping, Administrative Support, Multitasking
Languages: English (Native), Spanish (Fluent), French (Conversational)
OTHER
Certifications: Certified Hospitality Supervisor (CHS – 2019), CPR/AED Certification (2022)
Professional Development: Hospitality Management Workshop Series – Resume Worded Institute (2021), Advanced Communication for Hospitality Professionals (2020)
Volunteering: Volunteer Event Coordinator, Feed the Hungry – Monthly Community Outreach Program (2018-Present)
Awards: Employee of the Month, Sheraton Hotels & Resorts (June 2021), Service Excellence Award, Hilton Worldwide (2018)

Avoid fancy fonts

When you apply for a receptionist role, your resume needs to pass through Applicant Tracking Systems (ATS). These systems scan your resume for keywords and format issues. Using fancy fonts can confuse ATS, making it hard to read your information.

  • Stick to standard fonts like Arial, Times New Roman, or Calibri.
  • Avoid using images or graphics, as these can cause issues during the scanning process.

Keeping your resume simple helps ensure that it gets seen by hiring managers.

Example #6

Aspiring Entry-Level Receptionist With Little Experience
Resume Sample

Your Name
Aspiring Entry-Level Receptionist With Little Experience
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Walmart March 2022 - Present
Sales Associate
Improved customer satisfaction by 15% through attentive service and efficient problem resolution
Managed POS system, reducing checkout times by 20% through speed and accuracy
Coordinated restocking efforts, achieving 99% inventory accuracy rate
Local Tap House January 2020 - February 2022
Bartender
Managed bar operations during peak hours, improving service speed by 25% through effective prioritization
Cultivated regular customer relationships, increasing repeat business by 20%
Handled cash and credit transactions with 98% accuracy rate, minimizing discrepancies
Habitat for Humanity June 2018 - December 2019
Volunteer Coordinator
Organized volunteer schedules, improving turnout by 30% through effective communication and scheduling
Facilitated training sessions, enhancing volunteer preparedness by 20%
Implemented tracking systems for volunteer hours, achieving 95% data accuracy
Applebee's July 2016 - May 2018
Waiter
Delivered exceptional customer service, improving customer satisfaction scores by 10%
Handled high-volume dining, reducing order errors by 15% through meticulous attention to detail
Trained new staff, reducing onboarding time by 20% through effective mentoring
EDUCATION
Resume Worded Institute April 2022
Certificate of Professional Reception and Office Administration
Focused on modern administrative practices and front desk operations
Completed while working as a Sales Associate at Walmart (Part-time)
Resume Worded Academic Center May 2020
Associate of Arts in Business Communication
Coursework in business ethics, customer relations, and communication technology
Achieved while working as a Bartender at Local Tap House (Part-time)
SKILLS
Office Skills: Data entry, Email handling, Appointment scheduling, Microsoft Office Suite, Record keeping, Multitasking
Customer Service: Conflict resolution, Client relationship management, Sales support, POS Systems, Complaint handling, Customer needs assessment
Communication: Professional phone etiquette, Written correspondence, Listening skills, Clarity and articulation, Feedback incorporation, Public speaking
Technical Tools: CRM software (e.g., Salesforce), Google Workspace, Slack, Zoom, Multi-line phone systems, Basic troubleshooting
OTHER
Industry Knowledge: Familiarity with retail and hospitality operations gained through practical, hands-on roles
Volunteering: Organized community build projects for Habitat for Humanity, Managed 30+ volunteers for events
Continuing Education: Engaged in ongoing personal development through webinars and workshops focused on business communication and administrative duties
Achievements: Received 'Outstanding Customer Service' recognition at Walmart for resolving customer inquiries efficiently
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Samples

Entry-Level Receptionist

Resume Sample #1

Entry-Level Receptionist

Resume Sample #2

Office Administrator

Resume Sample #3

Junior Receptionist

Resume Sample #4

Senior Receptionist

Resume Sample #5

Aspiring Entry-Level Receptionist With Little Experience

Resume Sample #6


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