4 Hotel Receptionist Resume Examples for 2024

Writing a strong resume for a hotel receptionist job is key to landing interviews. This article provides sample resumes and advice on formatting, wording, and highlighting relevant skills. Learn which experiences to include and how to make your application stand out.

  Compiled and approved by Marie-Caroline Pereira
  Last updated on See history of changes

  Next update scheduled for

At a Glance

Here's what we see in the best resumes for hotel receptionists.

  • Show Impact With Numbers: The best resumes use numbers to show work impact. Common metrics are 90% customer satisfaction, reduced check-in time by 30%, handled 50+ bookings per day, and resolved 95% of issues.

  • Include Relevant Skills: Include skills on your resume that you have and are mentioned on the job description. Some popular ones are Opera PMS, MS Office Suite, POS systems, multi-line phone systems, and reservation software. But don't include all of them, choose the ones you have and are mentioned in the JD.

  • Customer Service Focus: Customer service is key in this role. Use phrases like assisted guests or resolved complaints to show your focus.

Get your resume scored

Want to know if your resume stands out for hotel receptionist jobs? Our resume scoring tool gives you a clear picture of where you stand. It checks your resume against key criteria that recruiters in the hospitality industry look for.

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Positioning your education

Where you list your education depends on how recently you have been in school. If you are new to the workforce or if you have recently finished a degree or training related to hospitality or customer service, place your education section before your work experience. This shows your dedication to learning relevant skills for a hotel receptionist role.

For those with several years of work experience, it is best to list your education after your work experience. Your hands-on experience in the hospitality industry is what most hiring managers will want to see first. Include any specialized training, such as a hospitality certification, to strengthen your qualifications. Remember, keep this section easy to read, showing clearly the name of the degree, the educational institution, and the year completed.

Highlight customer service experience

For a hotel receptionist role, emphasize your customer service experience vividly. Include examples of how you handled guest inquiries or resolved issues.

Also, mention any experience you have with hotel management software, as technical skills are valuable in this field.

Ideal resume length

When crafting a resume for a hotel receptionist role, aim for one page. This length is sufficient for you to include your most relevant experiences and skills that match the job. A concise resume shows that you can organize information well, a key skill for a receptionist who deals with diverse tasks and queries.

If you have more than 10 years of experience or are applying for a senior position, extending to two pages is acceptable. Prioritize your most recent and relevant hospitality or customer service roles and ensure that this vital information is on the first page. Focus on clarity and ease of reading to make a strong impression quickly.

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