9 Hotel Receptionist Resume Examples for 2024

Writing a strong resume for a hotel receptionist job is key to landing interviews. This article provides sample resumes and advice on formatting, wording, and highlighting relevant skills. Learn which experiences to include and how to make your application stand out.

  Compiled and approved by Marie-Caroline Pereira
  Last updated on See history of changes

  Next update scheduled for

At a Glance

Here's what we see in the best resumes for hotel receptionists.

  • Show Impact With Numbers: The best resumes use numbers to show work impact. Common metrics are 90% customer satisfaction, reduced check-in time by 30%, handled 50+ bookings per day, and resolved 95% of issues.

  • Include Relevant Skills: Include skills on your resume that you have and are mentioned on the job description. Some popular ones are Opera PMS, MS Office Suite, POS systems, multi-line phone systems, and reservation software. But don't include all of them, choose the ones you have and are mentioned in the JD.

  • Customer Service Focus: Customer service is key in this role. Use phrases like assisted guests or resolved complaints to show your focus.

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Positioning your education

Where you list your education depends on how recently you have been in school. If you are new to the workforce or if you have recently finished a degree or training related to hospitality or customer service, place your education section before your work experience. This shows your dedication to learning relevant skills for a hotel receptionist role.

For those with several years of work experience, it is best to list your education after your work experience. Your hands-on experience in the hospitality industry is what most hiring managers will want to see first. Include any specialized training, such as a hospitality certification, to strengthen your qualifications. Remember, keep this section easy to read, showing clearly the name of the degree, the educational institution, and the year completed.

Highlight customer service experience

For a hotel receptionist role, emphasize your customer service experience vividly. Include examples of how you handled guest inquiries or resolved issues.

Also, mention any experience you have with hotel management software, as technical skills are valuable in this field.

Ideal resume length

When crafting a resume for a hotel receptionist role, aim for one page. This length is sufficient for you to include your most relevant experiences and skills that match the job. A concise resume shows that you can organize information well, a key skill for a receptionist who deals with diverse tasks and queries.

If you have more than 10 years of experience or are applying for a senior position, extending to two pages is acceptable. Prioritize your most recent and relevant hospitality or customer service roles and ensure that this vital information is on the first page. Focus on clarity and ease of reading to make a strong impression quickly.

Showcase language skills

Language skills are crucial in the hospitality industry. Highlight any languages you speak fluently, especially if the hotel caters to international guests.

This will make you stand out, as employers value multilingual candidates who can communicate effectively with diverse guests.

Beat the resume screener

When you apply for a hotel receptionist position, your resume might first be read by a software program called an Applicant Tracking System (ATS). This system looks for keywords and phrases that match the job posting. To pass this first check, you need to make sure your resume includes words that show you are a fit for the job.

Here are two key tips to help your resume get noticed by both the ATS and the hiring manager:

  • Use job-specific terms like 'guest services,' 'reservation management,' or 'front desk operations,' which are often sought after in receptionist roles.
  • Include any software or tools you are skilled in that are relevant to the job, such as 'property management systems' or 'booking software.'

Customize your resume

As a hotel receptionist, it's vital to show you have the right experience and skills. Focus on what makes you a good fit for the job. This means highlighting relevant tasks and achievements. Use clear language that hiring managers will understand.

  • Include specific software skills like property management systems or booking software that you are proficient in.
  • Outline your customer service successes; for example, ‘Improved guest satisfaction ratings by addressing concerns promptly’.
  • If coming from a different career, pull out transferable skills such as strong communication or organizational abilities.

Key skills for hotel front desk

When crafting your resume as a hotel receptionist, it's vital to highlight specific skills. Include these in a dedicated skills section for clarity.

  • Customer service
  • Reservation management
  • Check-in/check-out procedures
  • Billing and invoicing
  • Conflict resolution
  • Telephone etiquette
  • Computer proficiency
  • Data entry
  • Language skills
  • Knowledge of local attractions

Remember, these skills show you can handle the tasks at the hotel front desk. You don't need all of them, just the ones fitting the jobs you want. Most are found in job descriptions or learned on the job.

Why include them? Many companies use software (ATS) to filter resumes. Listing relevant skills helps your resume get noticed. Place them near the top or in a separate section for easy spotting.

Show leadership growth

When you apply for a hotel receptionist role, it's important to show any leadership or steps up you've taken in your career. This tells hiring managers that you can handle more responsibility and work well with others.

Think about times you've been in charge of a project or led a team. Even if you're not sure, here are some ways you might have shown leadership:

  • Managed the reception area during a busy season without any supervision, ensuring smooth operation.
  • Trained new receptionists and helped them learn the hotel's systems and customer service standards.

You can also show growth by listing any promotions. This could be a shift from an assistant to a full receptionist or being given more tasks over time. Here are examples of how to list this:

  • Promoted from part-time assistant to full-time hotel receptionist due to strong performance and excellent guest feedback.
  • Given additional responsibilities like managing room bookings and event coordination due to demonstrated reliability and organizational skills.
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