14 Hotel Receptionist Resume Examples for 2025

Writing a strong resume for a hotel receptionist job is key to landing interviews. This article provides sample resumes and advice on formatting, wording, and highlighting relevant skills. Learn which experiences to include and how to make your application stand out.

  Compiled and approved by Marie-Caroline Pereira
  Last updated on See history of changes

  Next update scheduled for

At a Glance

Here's what we see in the best resumes for hotel receptionists.

  • Show Impact With Numbers: The best resumes use numbers to show work impact. Common metrics are 90% customer satisfaction, reduced check-in time by 30%, handled 50+ bookings per day, and resolved 95% of issues.

  • Include Relevant Skills: Include skills on your resume that you have and are mentioned on the job description. Some popular ones are Opera PMS, MS Office Suite, POS systems, multi-line phone systems, and reservation software. But don't include all of them, choose the ones you have and are mentioned in the JD.

  • Customer Service Focus: Customer service is key in this role. Use phrases like assisted guests or resolved complaints to show your focus.

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Positioning your education

Where you list your education depends on how recently you have been in school. If you are new to the workforce or if you have recently finished a degree or training related to hospitality or customer service, place your education section before your work experience. This shows your dedication to learning relevant skills for a hotel receptionist role.

For those with several years of work experience, it is best to list your education after your work experience. Your hands-on experience in the hospitality industry is what most hiring managers will want to see first. Include any specialized training, such as a hospitality certification, to strengthen your qualifications. Remember, keep this section easy to read, showing clearly the name of the degree, the educational institution, and the year completed.

Highlight customer service experience

For a hotel receptionist role, emphasize your customer service experience vividly. Include examples of how you handled guest inquiries or resolved issues.

Also, mention any experience you have with hotel management software, as technical skills are valuable in this field.

Ideal resume length

When crafting a resume for a hotel receptionist role, aim for one page. This length is sufficient for you to include your most relevant experiences and skills that match the job. A concise resume shows that you can organize information well, a key skill for a receptionist who deals with diverse tasks and queries.

If you have more than 10 years of experience or are applying for a senior position, extending to two pages is acceptable. Prioritize your most recent and relevant hospitality or customer service roles and ensure that this vital information is on the first page. Focus on clarity and ease of reading to make a strong impression quickly.

Showcase language skills

Language skills are crucial in the hospitality industry. Highlight any languages you speak fluently, especially if the hotel caters to international guests.

This will make you stand out, as employers value multilingual candidates who can communicate effectively with diverse guests.

Beat the resume screener

When you apply for a hotel receptionist position, your resume might first be read by a software program called an Applicant Tracking System (ATS). This system looks for keywords and phrases that match the job posting. To pass this first check, you need to make sure your resume includes words that show you are a fit for the job.

Here are two key tips to help your resume get noticed by both the ATS and the hiring manager:

  • Use job-specific terms like 'guest services,' 'reservation management,' or 'front desk operations,' which are often sought after in receptionist roles.
  • Include any software or tools you are skilled in that are relevant to the job, such as 'property management systems' or 'booking software.'

Customize your resume

As a hotel receptionist, it's vital to show you have the right experience and skills. Focus on what makes you a good fit for the job. This means highlighting relevant tasks and achievements. Use clear language that hiring managers will understand.

  • Include specific software skills like property management systems or booking software that you are proficient in.
  • Outline your customer service successes; for example, ‘Improved guest satisfaction ratings by addressing concerns promptly’.
  • If coming from a different career, pull out transferable skills such as strong communication or organizational abilities.

Showcase your successes

When crafting your resume, it’s vital that you focus on what you've achieved, not just the tasks you've completed. You want to show potential employers the value you have added in your past roles. Think about how you can turn your day-to-day activities into impressive accomplishments.

Remember, you should not just list job duties. Here are examples of how to turn a responsibility into an accomplishment:

  • Instead of writing 'answered calls at the front desk', you could say 'Managed a high volume of calls daily, maintaining a 95% customer satisfaction rate.'
  • Rather than simply stating 'checked in guests', show the result with 'Efficiently processed over 50 guest check-ins per day, leading to a decrease in wait time by 20%'.

Details like these help you stand out. They prove that you can do the job well and make a real impact.

Use dynamic action verbs

When crafting your resume, using dynamic action verbs can really make your experience stand out. You want to show that you're not just familiar with the hospitality environment but that you've actively contributed to it. Think about tasks you've handled that reflect your ability to engage with guests and manage the front desk effectively.

Here's a list of action verbs that can help you to accurately depict your hands-on experience in hospitality. These suggestions are tailored to highlight your capabilities as a hotel receptionist, showing your proactive approach and strong communication skills.

  • To demonstrate guest service excellence, use welcomed, assisted, accommodated, informed, guided.
  • Showcase your problem-solving skills with verbs like resolved, addressed, rectified, navigated, mediated.
  • To highlight your organization skills, include verbs such as coordinated, organized, scheduled, prepared, managed.
  • For demonstrating your ability to work with money and bookings, use processed, recorded, secured, accounted, audited.
  • Illustrate your communication talents with conveyed, clarified, corresponded, articulated, interacted.

Want inspiration for other action verbs you can use? Check out synonyms to commonly used action verbs like Manage, Improve, Use, Using, Analyze.

Showcase leadership growth

If you've climbed the ladder at your workplace, it's vital to show this on your resume. As a hiring manager, I value seeing how candidates have grown in their roles.

Think about any time you took charge or were recognized for your work ethic. Here are some ways to show your leadership and promotions:

  • Managed a team of interns during the busy summer season, improving check-in efficiency by 20%.
  • Received ‘Employee of the Month’ award for outstanding guest service and teamwork.

Even if you're not sure if you've had a leadership role, consider times when you were responsible for training new staff or when you were the go-to person for certain tasks. Include these examples to demonstrate your ability to lead.

Key skills for hotel front desk

When crafting your resume as a hotel receptionist, it's vital to highlight specific skills. Include these in a dedicated skills section for clarity.

  • Customer service
  • Reservation management
  • Check-in/check-out procedures
  • Billing and invoicing
  • Conflict resolution
  • Telephone etiquette
  • Computer proficiency
  • Data entry
  • Language skills
  • Knowledge of local attractions

Remember, these skills show you can handle the tasks at the hotel front desk. You don't need all of them, just the ones fitting the jobs you want. Most are found in job descriptions or learned on the job.

Why include them? Many companies use software (ATS) to filter resumes. Listing relevant skills helps your resume get noticed. Place them near the top or in a separate section for easy spotting.

Quantify your front desk success

Using numbers to show your impact as a hotel front desk agent is a powerful way to stand out. Numbers help you prove the value you've added to previous roles, which can be a strong point in your favor.

Think about the daily tasks you handle and ask yourself how you can measure success in those areas. For example:

  • Managed 50+ check-ins and check-outs daily, ensuring a swift and efficient process.
  • Answered an average of 60 phone calls per shift, providing information and resolving issues.
  • Increased customer satisfaction scores by 20% over six months through improved service delivery.
  • Maintained a 98% accuracy rate in booking reservations and managing cancellations.
  • Implemented a new filing system that reduced document retrieval time by 30%.
  • Trained 5 new staff members, enhancing team performance and service quality.
  • Contributed to a 10% reduction in guest complaints by developing a FAQ resource for common inquiries.
  • Assisted in achieving 95% occupancy rate through proactive guest relationship management.

Even if you're not sure about the exact numbers, estimate them based on your experience. Think about how many guests you interact with, how many issues you solve, and any positive feedback you've received. Remember, the goal is to show that you're not just doing the job—you're making a measurable difference.

Tailoring your resume for company size

When you are applying for front desk roles at smaller hotels or boutique properties, like Bed and Breakfasts or privately-owned inns, show that you are flexible and can wear many hats. For example:

  • "Managed guest check-ins and provided personalized travel advice for local attractions, showcasing adaptability in a dynamic environment."
  • "Coordinated with housekeeping and maintenance to ensure high-quality guest experience, reflecting ability to handle diverse tasks."

For larger hotel chains such as Hilton or Marriott, your resume should display your ability to follow established procedures and handle high volumes of guests. Consider writing:

  • "Efficiently processed check-ins and check-outs for over 200 guests daily, maintaining brand standards of service excellence."
  • "Trained in using global reservation systems (e.g., OPERA) to manage bookings, providing seamless service in a busy corporate setting."
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