11 Entry-Level Secretary Resume Examples for 2025

Looking to create a strong resume for an entry-level secretary position? You’ll find proven examples and tips here. Learn how to highlight your skills, format your resume, and use keywords that hiring managers look for. Whether you’ve just graduated or changing careers, get ready to make your resume shine.

  Compiled and approved by Liz Bowen
  Last updated on See history of changes

  Next update scheduled for

At a Glance

Here's what we see in the best resumes for entry-level secretary positions:

  • Show Impact With Numbers: The best resumes use metrics to show impact. Common ones are: reduction in scheduling conflicts, increase in document accuracy, time saved on tasks, and fewer customer support issues.

  • Include Relevant Skills: Include skills on your resume that you have and are mentioned on the job description. Some popular ones are Microsoft Office Suite, calendar management, data entry, filing systems, and email correspondence. But don't include all of them, choose the ones you have and are mentioned in the JD.

  • Highlight Basic Organizational Skills: This job values basic organizational skills like document management and time scheduling. These are common in the industry.

Example #1

Entry-Level Secretary
Resume Sample

Your Name
Entry-Level Secretary
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2022 - Present
Entry-Level Secretary
Streamlined scheduling system, decreasing appointment conflicts by 30% through implementation of automated calendar software
Reduced document retrieval time by 45% by organizing and digitizing over 3,000 company records
Strengthened customer relationships by managing incoming calls and directing inquiries, increasing client satisfaction scores by 20%
Expedited office workflows by establishing a standardized filing system, cutting down administrative processing time by 25%
Enhanced departmental communication by coordinating inter-departmental meetings, improving collaboration and project completion rates by 15%
Coached.com June 2020 - December 2021
Administrative Assistant Intern
Developed a user-friendly digital filing system, resulting in a 50% reduction in document retrieval times
Managed meeting schedules and travel arrangements for senior executives, optimizing their time management
Processed and tracked office supply orders, maintaining inventory levels and reducing stock shortages by 40%
Downtown Clinic May 2019 - May 2020
Receptionist
Facilitated patient check-in process, decreasing wait times by 30% through efficient data entry and appointment scheduling
Maintained a clean and welcoming reception area, enhancing patient satisfaction and contributing to a 10% increase in positive feedback
Managed multiple phone lines, routing calls efficiently and reducing voicemail response times by 35%
Northwestern University June 2018 - April 2019
Office Assistant
Assisted with various administrative tasks including data entry, file organization, and mail distribution, improving office efficiency by 20%
Updated and maintained contact lists and student databases, ensuring accurate records for the department
Supported event planning and coordination for departmental functions, contributing to successful event execution
EDUCATION
Resume Worded University May 2018
Bachelor of Business Administration - Office Management
Concentration in Administrative Systems
Dean's List 2017 (Top 10%)
Resume Worded Institute December 2021
Certified Administrative Professional (CAP)
Recognized by the International Association of Administrative Professionals
SKILLS
Office Software: MS Office Suite (Advanced), Google Workspace (Advanced), QuickBooks (Intermediate), Adobe Acrobat (Intermediate), Slack (Intermediate), Zoom (Intermediate)
Office Software: Microsoft Office Suite (Advanced), Google Workspace, Calendly, Slack, Zoom, Trello
Documentation: Typing Speed 75 WPM, Transcription (Intermediate), Proofreading (Advanced), Data Entry (Advanced), Filing Systems Organization (Advanced), Spreadsheet Management (Advanced)
Data Management: Data Entry, Filing Systems, Record Keeping, CRM Tools, Document Management, Database Administration
Communication Tools: Email Management Systems, VoIP Systems (Intermediate), Multi-line Phone Systems (Advanced), Microsoft Teams (Advanced), Salesforce (Basic), Asana (Basic)
Languages: English (Native), Spanish (Conversational)
OTHER
Certifications: Notary Public (2021) – State Commissioned
Projects: Organized and streamlined filing system for Coached.com, reducing retrieval time by 30%
Professional Development: Time Management Workshop - Resume Worded Academic Center (2022), Advanced Excel Training - Resume Worded Institute (2019)
Certifications: Advanced Microsoft Excel Certification, G Suite Certified (2020)
Awards: Employee of the Month - Resume Worded (April 2022), Most Improved Intern - Coached.com (November 2021)
Volunteering: Event Coordinator for Local Community Health Fair (2019-2020)
Volunteering: Community Outreach Volunteer - Local Food Pantry (2019-present), Literacy Tutor - Night School Program (2020-2021)

Get your resume scored

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Example #2

Entry-Level Secretary
Resume Sample

Your Name
Entry-Level Secretary
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com February 2021 - Present
Entry-Level Secretary
Implemented electronic record-keeping system, reducing physical storage needs by 40% and improving retrieval speed
Scheduled and coordinated over 50 meetings and events annually, improving organizational time management and resource allocation
Managed travel logistics and accommodations for executives, optimizing travel itineraries and reducing costs by 15%
Enhanced office productivity by creating and managing standardized templates for common documentation, cutting down preparation time by 20%
Increased efficiency of mail handling process, reducing delivery times and errors by 25%
Resume Worded April 2019 - January 2021
Administrative Intern
Organized and maintained filing systems, resulting in a 35% improvement in document retrieval efficiency
Assisted in preparation of reports and presentations, contributing to a 10% reduction in preparation time
Scheduled meetings and appointments for staff members, enhancing time management and workflow processes
Mayo Clinic May 2018 - March 2019
Front Desk Assistant
Streamlined patient check-in process, improving throughput by 20% and enhancing patient experience
Managed incoming calls and directed inquiries effectively, reducing wait times and improving communication
Maintained reception area and ensured patients felt welcomed and comfortable, leading to a 15% increase in patient satisfaction scores
University of Illinois June 2017 - April 2018
Administrative Clerk
Supported department staff with data entry, file maintenance, and report generation, improving overall productivity by 18%
Coordinated office supplies and equipment orders, reducing stock-out occurrences by 30%
Assisted in planning and coordinating departmental events, contributing to successful and well-organized functions
EDUCATION
Resume Worded University May 2019
Associate of Applied Science - Office Administration
Specialization in Office Technology
Awarded Resume Worded Academic Excellence Scholarship
Resume Worded Institute March 2021
Certified Administrative Professional (CAP)
Completed while working Part-time
Focused on Organizational Communication
SKILLS
Office Software: MS Office Suite (Word, Excel, PowerPoint), Google Workspace, Outlook, Access, OneNote
Communication Tools: Slack, Zoom, Microsoft Teams, Cisco WebEx, Skype for Business, GoToMeeting
Administrative Skills: Data Entry, Calendar Management, Record Keeping, Transcription, Travel Arrangements, Meeting Coordination
Customer Relationship Management: Salesforce, Zoho CRM, Freshdesk, HubSpot CRM, Insightly, Pipedrive
OTHER
Certifications: Microsoft Office Specialist (MOS) Certification (2020), Advanced International Certificate of Education in Secretarial Studies (2018)
Volunteering: Local Community Center (Administrative Support Volunteer, organized fundraising events, managed donor databases)
Professional Development: Attended the Annual National Conference for Administrative Professionals (2022)
Technical Skills: Typing Speed: 75 WPM, Proficient in the use of office equipment (printers, scanners, fax machines)

Position education optimally

As a hiring manager, you should place the education section near the top of your resume if you are a recent graduate or have limited work experience. This is particularly true for entry-level secretary positions where specific education may align with job requirements. Emphasize any courses related to office management, administrative support, or computer skills.

For instance, if you have taken classes in business administration or have received certification in office software, these qualifications should be prominently featured. This information helps to show your readiness for the role and compensates for the lack of extensive experience. Remember, effective communication and organization are key to the secretary role, so highlight educational achievements that prove these abilities.

Example #3

Entry-Level Secretary
Resume Sample

Your Name
Entry-Level Secretary
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded March 2021 - Present
Entry-Level Secretary
Developed an automated meeting reminder system, reducing missed appointments by 25%
Designed and maintained a digital document management system, resulting in a 40% increase in retrieval efficiency
Coordinated internal communication, improving collaboration across departments and increasing project completion rates by 15%
Streamlined office supply management, cutting order processing time by 30% and reducing costs by 20%
Improved client onboarding process, reducing onboarding time by 20% and enhancing client satisfaction
Coached.com May 2019 - February 2021
Receptionist
Managed front desk operations, decreasing client wait times by 35% through efficient handling of inquiries and appointments
Maintained accurate records of client interactions and appointments, improving follow-up procedures by 20%
Prepared and distributed correspondence and reports, enhancing informational clarity and timeliness
Johns Hopkins University June 2018 - April 2019
Office Assistant
Implemented a digital filing system, reducing paper consumption by 50% and improving document accessibility
Supported office staff with administrative tasks, improving overall efficiency by 15%
Assisted in organizing department events and meetings, contributing to their successful execution and coordination
Stanford University July 2017 - May 2018
Administrative Intern
Assisted in developing and maintaining office administrative procedures, improving operational consistency by 25%
Managed scheduling and maintained calendar for senior staff, optimizing time management and reducing scheduling conflicts
Handled incoming calls and correspondence, ensuring timely and effective communication within the office
EDUCATION
Resume Worded University May 2017
Bachelor of Arts - Business Administration
Concentration in Office Management
Activities: Secretary of Student Business Council
Resume Worded Institute August 2020
Certified Administrative Professional (CAP)
Completed certification while working part-time
SKILLS
Communication: Business Writing (Advanced), Proofreading (Advanced), Note-Taking (Expert), Transcription (Advanced), Email Management (Expert), Telephone Etiquette (Expert)
Office Software: Microsoft Office Suite (Expert), Google Workspace (Proficient), Slack (Proficient), Trello (Intermediate), Zoom (Expert), Asana (Intermediate)
Office Software: Microsoft Office Suite (Expert), Google Workspace (Proficient), Slack, Zoom, Microsoft Teams, Adobe Acrobat
Techniques: File Management, Appointment Scheduling, Data Entry, Client Communication, Multi-line Phone Systems, Administrative Coordination
Administrative: Data Entry (Expert), Calendar Management (Expert), File Management (Expert), Office Equipment Use (Expert), Travel Arrangements (Intermediate), Meeting Coordination (Expert)
Languages: English (Native), Spanish (Conversational)
OTHER
Certifications: Notary Public - State of California (2020), First Aid & CPR Certified (2019)
Professional Development: Administrative Assistant Workshop - Resume Worded Conference (2020), Advanced Time Management Course - Resume Worded Academic Center (2019)
Volunteering: Event Coordinator for ‘Books for All’ charity drive (2019-Present), Administrative Support for 'Feed the Hungry' event (2018)
Awards: Employee of the Month at Coached.com (December 2020), Johns Hopkins University Office Star Award (March 2019)

Highlight computer skills

Proficiency in office software like Microsoft Word and Excel is crucial. Mention any special training or certification you have in these programs.

Include examples of how you've used these tools to organize, schedule, or communicate effectively in previous roles or projects.

Example #4

Office Administrator
Resume Sample

Your Name
Office Administrator
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com January 2021 - Present
Office Administrator
Redesigned office layout and systems, increasing workstation efficiency by 30%
Integrated new scheduling software, reducing meeting coordination time by 25%
Managed administrative budgets, achieving cost savings of 15% through strategic vendor negotiations
Coordinated cross-departmental projects, improving on-time project delivery rates by 20%
Trained and mentored new administrative staff, reducing onboarding time by 40%
Resume Worded March 2018 - December 2020
Senior Administrative Assistant
Developed a comprehensive office operations manual, enhancing procedural consistency and efficiency by 35%
Managed executive calendars and travel arrangements, improving time management and reducing travel costs by 20%
Optimized document management systems, reducing retrieval times by 40% and increasing information accuracy
AT&T July 2016 - February 2018
Receptionist
Improved client reception processes, reducing waiting times by 20% and enhancing client satisfaction
Maintained organized files and records, resulting in a 25% reduction in retrieval time
Assisted in preparation of reports and presentations, contributing to a 15% increase in informational accuracy and effectiveness
Pfizer August 2014 - June 2016
Administrative Assistant
Coordinated office activities and operations, improving workflow efficiency by 20%
Maintained and updated office systems, leading to a 30% decrease in administrative errors
Supported senior staff with scheduling and travel arrangements, optimizing time management and logistics
EDUCATION
Resume Worded University May 2020
Master of Business Administration (MBA)
Specialization in Organizational Leadership
Resume Worded Institute March 2017
Certified Administrative Professional (CAP)
Completed the intensive program while working full-time at AT&T
SKILLS
Office Software: MS Office Suite (Advanced), Google Workspace (Advanced), QuickBooks (Intermediate), Trello (Advanced), Asana (Intermediate), Slack (Advanced)
Data Management: CRM Software (Salesforce, Zoho), Spreadsheets (Advanced), Database Management (Intermediate), Records Retention (Advanced), Data Entry (Expert), Reporting (Intermediate)
Communication Tools: Email Platforms (Outlook, Gmail), VoIP Systems (RingCentral), Web Conferencing (Zoom, MS Teams), Instant Messaging (Slack, Skype), Customer Ticketing Systems (Zendesk), Newsletter Platforms (Mailchimp)
Languages: English (Native), Spanish (Conversational), French (Basic)
OTHER
Certifications: Project Management Professional (PMP) – expected 2023, Advanced Microsoft Office Training
Professional Development: Attendee at the National Administrative Professionals Conference – 2019 & 2021, Office Dynamics International Webinars
Volunteering: Volunteer Office Manager at Local Food Bank – Ongoing since 2015, Coordinator for Annual Charity Run – 2015 to 2022
Industry Engagement: Member of International Association of Administrative Professionals (IAAP), Regular contributor to 'AdminPro' Newsletter

Ideal resume length

Keep your resume to one page. As an entry-level secretary, your resume should show that you can communicate clearly and efficiently. Hiring managers expect to see a concise summary of your skills and experiences. By staying on one page, you focus on what is truly relevant, like your latest education and any administrative tasks or volunteer work that display your ability to organize and handle office duties.

Remember to maintain good readability. If you find that one page forces you to use a small font or tight margins, reconsider the information you include. Do not sacrifice the clarity of your resume by trying to fit too much onto the page. It's important to present a document that is easy for hiring managers to scan quickly.

Example #5

Junior Secretary
Resume Sample

Your Name
Junior Secretary
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded April 2022 - Present
Junior Secretary
Adjusted scheduling system, reducing missed appointments by 20% with digital reminders
Tracked and reported office supplies inventory, preventing stockouts while decreasing costs by 10%
Handled administrative duties such as filing and typing, reducing completion time by 15%
Optimized mail handling process, improving delivery speed by 25% through a new tracking system
Assisted with preparation for meetings, enhancing readiness and organization, increasing efficiency by 30%
Coached.com October 2020 - March 2022
Administrative Intern
Developed a streamlined filing system, reducing document retrieval time by 40%
Scheduled meetings and maintained calendars, improving time management efficiency by 15%
Provided support for report formatting and presentation preparation, enhancing communication effectiveness
Northwestern Memorial Hospital May 2019 - September 2020
Receptionist
Facilitated check-in and check-out processes, reducing wait times by 25% and improving patient satisfaction
Managed telephone inquiries, directing calls accurately and efficiently, reducing misdirected calls by 30%
Maintained an organized reception area, contributing to a 15% increase in positive visitor feedback
University of Chicago July 2018 - April 2019
Office Assistant
Assisted in various clerical tasks such as data entry and mail distribution, increasing task completion efficiency by 20%
Coordinated office supply orders, maintaining optimal inventory levels and reducing shortages
Supported event planning and coordination, enhancing the organization and success of departmental events
EDUCATION
Resume Worded Institute August 2022
Associate of Applied Science in Administrative Support
Specialized coursework in business communications and office technology
Part-time studies concurrent with professional role at Resume Worded
Resume Worded Academic Center June 2018
Certification in Professional Office Administration
Comprehensive training in administrative procedures and software applications
Achieved a distinction for exemplary administrative project management
SKILLS
Office Software: Microsoft Office Suite (Expert), Google Workspace (Expert), Adobe Acrobat (Proficient), QuickBooks (Intermediate), Zoom (Expert), Slack (Expert)
Administrative Tasks: Data Entry (Expert), Appointment Scheduling (Expert), Travel Arrangements (Expert), Record Keeping (Expert), Transcription (Proficient), Proofreading (Expert)
Communication: Business Writing (Expert), Email Management (Expert), Customer Service (Expert), Phone Etiquette (Expert), Interdepartmental Coordination (Expert), Note-taking (Expert)
Organizational: Time Management (Expert), Prioritization (Expert), Office Equipment Handling (Expert), Inventory Management (Intermediate), Event Planning (Expert), Document Control (Expert)
OTHER
Volunteering: Volunteer Office Coordinator for Big Heart Animal Rescue – 2022
Awards: Employee of the Month at Northwestern Memorial Hospital – November 2019, Above and Beyond Award at Coached.com – February 2022
Certifications: Certified Administrative Professional (CAP) – 2021, Notary Public for the State – 2020
Training: Advanced Microsoft Office Training – 2021, Time Management Workshop – 2020

Show your organizational skills

Employers look for secretaries who can manage multiple tasks. Highlight any experience where you had to organize events or manage schedules.

Detail any systems or methods you have used to keep things running smoothly, like filing systems or digital organization tools.

Example #6

Executive Secretary
Resume Sample

Your Name
Executive Secretary
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Google February 2020 - Present
Executive Secretary
Led the implementation of a digital document management system, reducing document retrieval time by 50%
Coordinated executive schedules, ensuring optimal time management and reducing scheduling conflicts by 30%
Managed communication between executives and stakeholders, improving response times and information accuracy by 20%
Streamlined travel and event planning processes, cutting costs by 15% and improving logistics coordination
Developed and maintained a comprehensive contact management system, improving networking and stakeholder engagement
Microsoft March 2016 - January 2020
Senior Administrative Assistant
Implemented a new office workflow system, improving overall efficiency by 40%
Managed executive calendars and travel arrangements, optimizing schedules and reducing travel costs by 25%
Prepared detailed reports and presentations, enhancing information clarity and executive communication
Coached.com April 2014 - February 2016
Administrative Assistant
Organized and maintained file systems, resulting in a 30% improvement in document retrieval times
Assisted in budgeting and expense tracking, contributing to a 15% reduction in office operational costs
Scheduled and coordinated meetings and events, improving organizational time management and event success
Resume Worded May 2012 - March 2014
Receptionist
Managed front desk operations, reducing client wait times by 20% and enhancing service efficiency
Maintained organized records and files, improving information retrieval speed by 25%
Handled incoming calls and directed inquiries, ensuring timely and accurate communication within the office
EDUCATION
Resume Worded Institute August 2020
Certified Administrative Professional (CAP)
Acquired key industry skills including organizational communication, project management, and business etiquette
Resume Worded Academic Center May 2015
Master of Business Administration (MBA)
Specialized in Business Communication and Operations Management
Part-time program completed while working full-time
SKILLS
Administrative Tools: Microsoft Office Suite, Google Workspace, SharePoint, Asana, Trello, Zoom, Slack
Document Management: Confluence, OneDrive, G Suite, Adobe Acrobat Pro, DocuSign, FileMaker Pro
Data/Presentation: Microsoft Excel (Advanced), PowerPoint, Tableau (Intermediate), Google Sheets (Intermediate), Prezi, Visio
Languages: English (Native), Spanish (Conversational), French (Basic)
OTHER
Professional Development: Completed ‘Excelling as a Highly Effective Team Leader’ workshop (2021), ‘Project Management for Executive Assistants’ seminar (2019)
Awards: Received 'Outstanding Support Staff' award at Microsoft Annual Summit (2019), 'Employee of the Year' at Coached.com (2015)
Community Involvement: Volunteer Organizer for Tech for Good initiatives (2018-present), Secretary for Local Business Network (2016-2018)
Technical Writing: Regular contributor to administrative support forums, Published article on ‘Leveraging Technology for Office Efficiency’ in AdminPro Today magazine (2020)

Making your resume ATS-friendly

When you apply for a job as an entry-level secretary, your resume may first be read by a computer system called an Applicant Tracking System (ATS). To make sure the ATS picks your resume, you need to format it correctly.

Start by using a simple, clean layout. Avoid headers and footers because these can confuse the ATS. Make sure you include keywords from the job description, such as 'scheduling appointments,' 'managing emails,' or 'preparing documents.' Use these words exactly as they appear in the job listing.

Here are some tips to help your resume show up correctly in an ATS:

  • Choose a standard font like Arial or Times New Roman.
  • Use bullet points to list your skills and experiences.
  • Include the phrase 'entry-level secretary' in your objective or summary, but do not overstuff your resume with this phrase.
  • Save your resume as a Word document or a plain-text file before submitting.

Example #7

Entry-Level Secretary with Medical Office Specialty
Resume Sample

Your Name
Entry-Level Secretary with Medical Office Specialty
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Mayo Clinic June 2021 - Present
Entry-Level Medical Secretary
Implemented electronic health record system, reducing document processing time by 50%
Scheduled and coordinated over 100 patient appointments monthly, improving patient flow and reducing no-show rates by 20%
Managed medical supply inventory, preventing shortages and reducing costs by 15%
Developed patient intake process, decreasing wait times by 25% and improving patient satisfaction
Enhanced communication with patients through follow-up and reminder calls, contributing to a 20% increase in appointment adherence
Northwestern Memorial Hospital July 2019 - May 2021
Receptionist
Facilitated patient check-in and check-out processes, reducing wait times by 30% and enhancing overall patient experience
Handled medical record requests and data entry, improving accuracy and retrieval efficiency by 25%
Managed multi-line phone system, directing inquiries and appointment scheduling, reducing call handling time by 20%
Johns Hopkins University January 2017 - June 2019
Office Assistant
Supported medical staff with various clerical tasks, improving overall office efficiency by 20%
Organized and maintained medical files, enhancing document retrieval speed by 25%
Assisted in insurance claim processing, speeding up reimbursement by 15%
Stanford University March 2015 - December 2016
Administrative Intern
Developed and implemented an office supply management system, reducing supply shortages by 40%
Scheduled meetings and maintained calendars, improving time management and operational efficiency
Assisted in preparation and organization of departmental events, contributing to their successful execution
EDUCATION
Resume Worded Institute April 2021
Certified Medical Administrative Assistant (CMAA)
Acquired skills in medical billing, coding, and healthcare reimbursement systems
Awarded for exceptional patient service management and administration
Resume Worded University
Bachelor of Science - Health Administration
Completed with coursework in medical terminology and health services management
Engaged in part-time studies alongside full-time employment
SKILLS
Medical Software: Epic Systems, AdvancedMD, eClinicalWorks, Cerner, Athenahealth, Medisoft
Office Productivity: Microsoft Office Suite, Google Workspace, Zoho Office Suite, Slack, Trello, Asana
Communication: Professional Email Writing, Phone Etiquette, Interpersonal Skills, Medical Transcription, Appointment Scheduling, Patient Relations
Languages: English (Native), Spanish (Conversational), American Sign Language (Basic)
OTHER
Certifications: HIPAA Compliance Training (2020), First Aid & CPR Certified (2019)
Professional Development: Attended 'Front Office Efficiency' seminar, Participated in 'Patient Satisfaction Improvement' workshop
Digital Skills: Typing Speed: 75 WPM, Proficient in Electronic Health Records (EHR) systems
Awards & Honors: ‘Outstanding Administrative Support’ Award - Johns Hopkins (2018), Dean’s List - Resume Worded University (2016-2019)

Tailor your resume

For an entry-level secretary role, you need to show the skills that fit this job. Talk about times when you were organized, managed tasks well, or helped others in your work. Make it clear how you can do the tasks of a secretary.

  • List any courses or training in office software like Microsoft Office or Google Workspace.
  • Show you can talk well with others and manage tasks by listing jobs or activities where you did this. Use phrases like managed daily schedules or coordinated meetings.
  • If you are coming from a different job, talk about work that needed the same skills. Say how you managed info or helped customers and use words like data entry or client support.
Example #8

Aspiring Secretary with Diverse Experience
Resume Sample

Your Name
Aspiring Secretary with Diverse Experience
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
AT&T January 2022 - Present
Customer Service Representative
Resolved 200+ customer inquiries weekly, reducing issue resolution times by 35% through development of troubleshooting guides
Managed customer accounts and coordinated with sales team, increasing cross-sell opportunities and boosting revenue by 15%
Utilized CRM software to track and update customer interactions, improving data accuracy and customer follow-up efficiency
Walmart June 2020 - December 2021
Retail Associate
Streamlined checkout procedures, reducing customer wait times by 25% and improving overall satisfaction
Managed inventory and restocked shelves, decreasing stockout occurrences by 30%
Trained new staff on register operations and customer service, enhancing team efficiency by 20%
Applebee's July 2019 - May 2020
Server
Provided efficient service to 150+ customers daily, enhancing customer satisfaction scores by 20%
Handled cash register operations and reconciled daily sales, maintaining a 99% accuracy rate
Coordinated with kitchen staff to ensure timely and accurate order delivery, improving table turnover rate by 15%
University of Illinois June 2018 - June 2019
Intern - Data Entry Clerk
Entered and maintained data in university databases, improving data accuracy and accessibility by 30%
Organized and managed physical and digital files, facilitating quicker document retrieval and reducing processing times by 25%
Assisted in preparation of quarterly reports, streamlining data collection and presentation
EDUCATION
Resume Worded Institute May 2022
Certified Administrative Professional (CAP)
Achieved certification while working full-time, demonstrating strong time management and self-discipline
Resume Worded University June 2019
Bachelor of Arts in Business Administration
Specialization in Organizational Communication
Part-time student (2018-2019) alongside Intern - Data Entry Clerk role
SKILLS
Office Management: Microsoft Office Suite, Google Workspace, Data Entry, Records Management, Appointment Scheduling, Calendar Management
Customer Relations: Customer Support, POS Systems, Complaint Resolution, Retail Sales, Phone Etiquette, Customer Relationship Management (CRM)
Communication: Business Correspondence, Interpersonal Skills, Technical Writing, Documentation, Proofreading, Editing
Languages: English (Native), Spanish (Conversational)
OTHER
Professional Development: Completed 'Effective Office Management' training series, Resume Worded Academic Center (2021)
Community Involvement: Volunteer Administrative Assistant, Local Non-Profit Organization (2020-Present)
Technical Proficiency: Advanced knowledge in CRM software including Salesforce and Zoho

Key skills for a secretary role

You need to show you have the right skills for a secretary position. Here are some you should consider including on your resume:

  • Typing speed
  • Data entry
  • Calendar management
  • Microsoft Office proficiency
  • Basic accounting
  • File management
  • Customer service
  • Email handling
  • Document preparation
  • Meeting coordination

These skills are important because they help with tasks you will do every day. When you write your resume, put these skills in a separate section. This makes it easy for hiring managers to see what you can do. It also helps with computer programs that read resumes, known as Applicant Tracking Systems (ATS), to find the right resumes for a job.

Remember, you do not need to have all these skills. Think about what the job asks for. Choose the skills that match. For example, if the job talks a lot about scheduling and organizing meetings, make sure to include calendar management and meeting coordination. If it says you will work a lot with documents, include document preparation and file management.

Example #9

Junior Administrative Assistant in Legal Office
Resume Sample

Your Name
Junior Administrative Assistant in Legal Office
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Baker McKenzie June 2023 - Present
Junior Administrative Assistant
Streamlined the legal document filing system, reducing retrieval times by more than 20% using innovative categorization techniques, enhancing departmental efficiency significantly.
Organized over 100 legal case files and digital records weekly, improving ease of access and security while maintaining 99% accuracy across all systems.
Collaborated with a team to develop a scheduling protocol that increased attorney-client appointment efficiency by 15%, ensuring maximal utilization of time slots.
Implemented a new digital communication platform, reducing internal email traffic by 30%, promoting efficient and effective team interaction.
Facilitated the training of three new administrative hires, increasing their task completion rates by 40% within their first month using a comprehensive mentoring program.
Enhanced client onboarding procedures, decreasing initial administrative workload by 25% through adept integration of client management software.
Analyzed equipment use and instituted cost-saving measures, reducing office supply overhead by 10% annually.
DLA Piper March 2021 - May 2023
Administrative Assistant
Managed the preparation and dispatch of legal correspondences, enhancing communication effectiveness and reducing turnaround time by 18% through digital automation tools.
Coordinated travel arrangements for three senior partners, cutting overall travel costs by 12% through strategic booking practices.
Led a records digitization project that archived over 10,000 pages of legal documents into a secure database, improving information retrieval speeds by 45%.
Jones Day May 2019 - February 2021
Office Coordinator
Spearheaded an office-wide transition to a paperless environment, cutting paper usage by 40% and helping meet sustainability goals.
Created an office inventory tracking system, leading to a 15% reduction in supply mismanagement and efficient resource allocation.
Improved client reception and handling process, increasing positive feedback scores by 30% through effective front-desk training and protocol development.
Skadden, Arps, Slate, Meagher & Flom LLP January 2017 - April 2019
Front Desk Assistant
Coordinated the successful execution of over 25 monthly client meetings by optimizing scheduling practices and venue preparations, enhancing client experience.
Implemented a client feedback process, increasing the monthly feedback rate by 50%, leading to actionable insights and process improvements.
Maintained office supply levels by conducting monthly audits, reducing sudden shortages and rush orders by 20% through proactive planning.
EDUCATION
Resume Worded Institute May 2023
Certified Administrative Professional (CAP)
Highlights depth of administrative skills and expertise.
Resume Worded University May 2016
Bachelor of Arts in Business Administration
Focused on operations and management, including courses in Legal Documentation.
Dean’s List: Fall 2015, Spring 2016.
SKILLS
Office Software: Microsoft Office Suite (Excel, Word, PowerPoint), Adobe Acrobat, Google Workspace, Slack, Zoom, Microsoft Teams
Administrative Tools: DocuSign, Concur, SAP, QuickBooks, CRM Software, SharePoint
Languages: English (Native), Spanish (Conversational)
OTHER
Courses: Effective Legal Writing Workshop by Resume Worded Institute (2022)
Volunteering: Administrative Volunteer at Local Non-Profit Legal Aid, organizing community events

Showcase leadership skills

If you have taken on leadership roles or received promotions, even in non-secretarial jobs, it's important to highlight these on your resume. These experiences show you can handle responsibility and have the potential to grow. Here are ways you might show this:

  • Include any title changes that reflect a move to a higher-level position, such as 'from assistant team leader to team leader.'
  • List any tasks where you were in charge of a project or led a group, like 'organized and led monthly staff meetings.'

Think about times when you had to make decisions, guide others, or take charge of a situation. These are all signs of leadership. Even without formal promotions, you can include:

  • Instances where you trained new staff or were chosen to represent your team at a meeting.
  • Projects where you were given extra responsibility, such as 'managed scheduling for team events.'
Example #10

Senior Administrative Secretary
Resume Sample

Your Name
Senior Administrative Secretary
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Google January 2022 - Present
Senior Administrative Secretary
Implemented a digital filing system that increased document retrieval efficiency by 40%, saving over 15 hours per month by using cloud-based tools and collaborative platforms.
Coordinated complex scheduling for a team of 15 executives, resulting in a 25% improvement in meeting attendance and punctuality by developing an automated reminder system using Google Workspace.
Drafted and revised over 200 detailed reports and presentations annually, integrating advanced data visualization techniques to enhance readability and decision-making processes.
Led a team of five administrative assistants, fostering a collaborative environment that improved task completion rates by 30% through regular training and feedback sessions.
Optimized office communications by implementing a new CRM system, reducing email traffic by 35% and response times by 20% by streamlining information sharing channels.
Executed a cost analysis study that resulted in renegotiating vendor contracts, leading to a 15% reduction in office supply expenses through bulk purchasing strategies.
Directed the rollout of a software training protocol, boosting productivity by 50% within six months by ensuring staff proficiency in new document management software.
Microsoft March 2019 - December 2021
Administrative Secretary
Developed a comprehensive onboarding program for new hires, shortening acclimation time by 50% and enhancing initial productivity by 20% through targeted skill assessments and workshops.
Managed a high volume of internal communications, effectively reducing excess emails by 30% using centralized communication boards and pushing critical updates via Slack channels.
Improved the accuracy and speed of financial reporting for the department, decreasing turnaround time by 40% through the integration of new accounting software and training programs.
Amazon February 2016 - February 2019
Junior Administrative Secretary
Redesigned the inventory management system in the office, leading to a 25% reduction in stock inconsistencies by implementing barcode scanning technology.
Enhanced customer service operations by creating a FAQ resource repository, reducing basic inquiry call volume by 20% and enabling faster resolution times.
Organized weekly team-building initiatives, increasing team cohesion scores by 30% in employee surveys through implementing structured collaboration exercises.
Apple July 2014 - January 2016
Administrative Assistant
Managed procurement processes for office supplies, achieving a cost reduction of 10% through strategic vendor negotiations and bulk purchasing agreements.
Streamlined appointment scheduling for executives, enhancing time management and reducing scheduling conflicts by 25% through the use of shared calendaring systems.
Created an electronic archiving system that improved document retrieval speeds by 50%, ensuring compliance with regulatory document retention policies.
EDUCATION
Resume Worded University May 2014
Master of Business Administration - Management
Specialized in Organizational Behavior and Operations Management
Resume Worded Institute June 2016
Certified Administrative Professional (CAP)
SKILLS
Office Software: Microsoft Office Suite (Advanced), Google Workspace, SAP, Oracle ERP, SharePoint, Concur Travel and Expense
Project Management Tools: Trello, Asana, Microsoft Project, Smartsheet, Slack, Basecamp
Languages: English (Native), Spanish (Conversational)
OTHER
Awards: Employee of the Month at Google (April 2023)
Volunteering: Administrative Volunteer at Non-Profit Organization, Seattle
Courses: Time Management Certificate, LinkedIn Learning (2021)

Showcasing leadership skills

As someone starting out in your career, you might wonder how to show you have leadership qualities or have been promoted. You can do this even if you have not had a formal job as a secretary before. Think about your past roles and where you took the lead or moved up to a higher position.

Here are some ways to show your leadership skills and promotions:

  • Include any roles where you were in charge of a project or a team, even if it was for a short time. For example, if you led a group project at school or were a team captain in sports, these are good examples of leadership.
  • Point out any time you trained new people or helped others to get better at their job. This shows you have the ability to guide and improve a team.
  • List any awards or recognition you received for your work or leadership. This could be 'Employee of the Month' or a 'Best Team Player' award.
  • If you had a role that included more tasks over time, this could be a sign of promotion. Show how your responsibilities grew. For example, you might have started as a volunteer organizing files and later managed the whole filing system.

Remember, these examples do not need to come from paid work. They can be from volunteer work, internships, or school activities. What is important is that you show you can take on responsibility and lead others.

Example #11

Administrative Coordinator
Resume Sample

Your Name
Administrative Coordinator
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Johnson & Johnson June 2022 - Present
Administrative Coordinator
Streamlined office communication processes using Microsoft Teams, reducing internal email traffic by 35% and improving response times by 25%.
Implemented a digital filing system using SharePoint, improving document retrieval speed by 60% and saving the team 15 hours per month.
Coordinated cross-departmental projects, leading to a 20% improvement in project completion rates within the first six months.
Managed the transition to a hybrid work model by developing virtual onboarding programs, enhancing new hire retention rates by 40%.
Trained and mentored 4 new administrative staff, who were subsequently promoted internally within their first year.
Developed and executed a cost-saving initiative for office supplies procurement, resulting in a 18% reduction in annual expenses.
Collaborated with IT department to deploy security protocols for data protection, reducing unauthorized access incidents by 50%.
Pfizer Inc. May 2020 - May 2022
Senior Administrative Assistant
Optimized scheduling processes for executive meetings using Outlook, enhancing team synergy and cutting scheduling conflicts by 30%.
Led the organization of a global leadership conference, attracting over 1,000 participants, and receiving a participant satisfaction rate of 96%.
Enhanced internal reporting mechanisms by developing Excel-based analytics templates, leading to a 20% increase in reporting efficiency.
General Electric August 2018 - April 2020
Administrative Assistant
Collaborated on a team to digitize and archive over 10,000 documents, decreasing physical storage needs by 70%.
Introduced new CRM software, which improved client communication tracking by 50% and increased customer satisfaction scores by 20 points.
Achieved a 95% satisfaction rate in employee assistance service by resolving inquiries using data-driven approaches and personalized communication.
AT&T June 2016 - July 2018
Office Assistant
Maintained and updated a client database of over 5,000 entries, supporting sales efforts and increasing lead follow-up efficiency by 40%.
Assisted in the development of a company-wide initiative to reduce paper usage, cutting costs by 25% annually.
Promoted to administrative assistant within 14 months for consistently achieving performance targets.
EDUCATION
Resume Worded University May 2022
Master of Business Administration (MBA)
Specialized in Operations Management
Resume Worded Institute March 2021
Certified Administrative Professional (CAP)
SKILLS
Administrative Tools: Microsoft Office Suite (Advanced), SAP, Oracle PeopleSoft, QuickBooks, Google Workspace, Asana
Data Management: Excel (PivotTables, VLOOKUP), SharePoint, Salesforce, Tableau (Basic), CRM Software, FileMaker
OTHER
Awards: Employee of the Month, Pfizer Inc. (December 2021)
Volunteering: Volunteer Coordinator, Community Outreach Program (2020-Present)
Projects: Led office relocation project, ensuring continuity and minimal downtime

Quantify your secretarial impact

Using numbers to show your impact helps you stand out. Think about the tasks you've done and how they improved the office workflow. For example:

  • Did you organize files or data? Estimate how much time you saved for your team by creating a more efficient system. For instance, 'Reorganized client filing system, cutting retrieval time by 20%.'
  • Consider customer interaction. If you handled calls or emails, calculate your average response time or the number of interactions you managed daily. Mention something like, 'Managed an average of 50 customer emails per day, ensuring 95% were answered within 2 hours.'

Even if you're not sure about the exact numbers, you can give good estimates based on your experiences. Here are more ideas:

  • 'Streamlined office supply inventory, reducing waste and saving the company $500 annually.'
  • 'Assisted with scheduling for 10 staff members, increasing overall team productivity by 15%.'

Remember to show how you made things better with your work. Use numbers to prove your value.

Need more resume templates?

Quick links

Samples

Entry-Level Secretary

Resume Sample #1

Entry-Level Secretary

Resume Sample #2

Entry-Level Secretary

Resume Sample #3

Office Administrator

Resume Sample #4

Junior Secretary

Resume Sample #5

Executive Secretary

Resume Sample #6

Entry-Level Secretary with Medical Office Specialty

Resume Sample #7

Aspiring Secretary with Diverse Experience

Resume Sample #8

Junior Administrative Assistant in Legal Office

Resume Sample #9

Senior Administrative Secretary

Resume Sample #10

Administrative Coordinator

Resume Sample #11


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