7 Unit Secretary Resume Examples for 2024
Looking to strengthen your resume for a unit secretary role? This article provides proven resume examples along with strategic advice. You will learn how to highlight your healthcare skills, structure your resume, and use industry terms to get noticed.
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At a Glance
Here's what we see in the best resumes for a unit secretary.
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Highlight Measurable Impact: The best resumes show impact by using numbers, such as
reduced filing errors by 20% ,improved patient record accuracy by 15% ,saved 10 hours of administrative work weekly , anddecreased appointment scheduling errors by 25% .
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Include Relevant Skills: Include skills on your resume that you have and are mentioned on the job description. Some popular ones are
EMR software ,Microsoft Office ,data entry ,appointment scheduling , andmedical billing . Don't include all of them, choose the ones you have and are mentioned in the JD.
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Highlight Trends In Technology Use: More jobs expect knowledge in
EMR systems andtelehealth platforms . Mention skills likeEMR management andvideo conferencing to stand out.
Example #1
Unit Secretary
Resume Sample
Your Name
Unit Secretary
EXPERIENCE
Mayo Clinic January 2022 - Present
Unit Secretary
Developed a new scheduling system which increased appointment booking efficiency by 25% through effective use of electronic health records (EHR) software
Improved patient record accuracy by 15% by implementing a double-check procedure and utilizing updated database management techniques
Reduced patient wait times by 20% by streamlining check-in processes with an automated kiosk system that replaced the manual entry method
Implemented a feedback loop for patients which increased satisfaction scores by 35% through collaboration with nursing staff
Enhanced communication between departments by 30% using secure messaging tools, leading to better coordination and timely patient care
Resume Worded May 2019 - December 2021
Medical Secretary
Optimized patient information processing, reducing clerical errors by 10% via detailed cross-referencing and auditing
Implemented an electronic filing system, decreasing document retrieval time by 40% and improving overall office efficiency
Led a staff training program on new EHR software, increasing team proficiency and reducing system-related issues by 25%
Johns Hopkins Medicine July 2015 - April 2019
Clerical Assistant
Streamlined office workflows, resulting in a 20% improvement in staff productivity by introducing time-saving office management software
Reduced paper usage by 30% through transitioning to a digital records system, promoting eco-friendly and cost-saving practices
Enhanced appointment reminder system, cutting no-shows by 15% by integrating automated text and email notifications
Coached.com March 2012 - June 2015
Administrative Aide
Facilitated interdepartmental communication by implementing a centralized email system, reducing message lag time by 50%
Coordinated office supply inventory, lowering procurement costs by 20% by negotiating better contracts with suppliers
Prepared detailed reports and maintained essential records, improving efficiency in departmental audits by 20%
EDUCATION
Resume Worded Academic Center December 2021
Certified Medical Administrative Assistant (CMAA)
Part-time studies while working as a Medical Secretary
Resume Worded University May 2015
Bachelor of Science in Health Administration
Graduated Cum Laude
Relevant Coursework: Medical Terminology, Health IT Systems
SKILLS
Healthcare Administration: Medical Billing, Patient Scheduling, Electronic Health Records (EHR), HIPAA Regulations, Health Information Management, Medical Terminology
Office Software: Microsoft Office Suite, Google Workspace, Healthcare Database Software (EPIC), Medical Transcription, Typing (75 WPM), Data Entry
Communication: Professional Correspondence, Medical Report Writing, Interdepartmental Coordination, Patient Confidentiality Protocols, Telephony Systems, Triage
Languages: English (Native), Spanish (Conversational)
OTHER
Certifications: HIPAA Compliance Certification (2018), BLS Certified (Basic Life Support, 2022)
Professional Development: Annual attendee of National Association of Healthcare Access Management (NAHAM) conference since 2016
Volunteering: Volunteer Organizer for Community Health Screenings, Active Member of Health Fair Planning Committee
Recognition: Employee of the Month - Johns Hopkins Medicine (November 2018), Team Excellence Award - Mayo Clinic (2022)
Get feedback on your resume
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Example #2
Unit Secretary
Resume Sample
Your Name
Unit Secretary
EXPERIENCE
Cleveland Clinic February 2022 - Present
Unit Secretary
Created a comprehensive patient tracking system, reducing tracking errors by 40% through effective use of healthcare management software
Increased departmental efficiency by 30% by streamlining communication protocols and employing project management principles
Managed a team of three administrative assistants, reducing turnaround time for patient documentation by 25%
Led the implementation of new data security protocols, reducing data breaches by 15%
Automated inventory management system, saving $10,000 annually in costs and reducing stock-outs by 50%
Resume Worded November 2018 - January 2022
Administrative Secretary
Enhanced patient intake procedures, reducing check-in times by 30% through use of streamlined digital forms
Reduced appointment cancellations by 20% through proactive scheduling and follow-up procedures
Trained staff in new software applications, increasing overall team efficiency by 25%
MassGeneral Hospital June 2015 - October 2018
Office Coordinator
Implemented cost-saving measures that reduced office supply expenses by 20% through bulk purchasing and careful budget management
Improved patient satisfaction scores by 15% by enhancing office aesthetics and reorganizing front-desk operations
Reduced average patient waiting time by 10% through efficient scheduling and patient flow management
Coached.com August 2012 - May 2015
Clerical Assistant
Designed a new filing taxonomy for the records room, improving file retrieval times by 50%
Reduced the frequency of lost documents by 30% through the introduction of a barcode-based tracking system
Enhanced communication within the office by organizing regular team meetings, fostering a 25% increase in interdepartmental efficiency
EDUCATION
Resume Worded Institute May 2021
Certified Healthcare Administrative Professional (cHAP)
Acquired through part-time study
Resume Worded University June 2012
Bachelor of Science - Health Administration
Graduated Cum Laude
Relevant Coursework: Medical Terminology, Health Information Systems
SKILLS
Healthcare Administration: Medical Terminology, Health Information Systems, HIPAA Compliance, Patient Scheduling, Insurance Verification, Resource Allocation
Technical Proficiencies: Electronic Health Records (EHR), Microsoft Office Suite, Patient Management Software, Database Administration, Data Entry, Report Generation
Communication & Coordination: Interdepartmental Coordination, Multidisciplinary Team Communication, Vendor Liaisons, Patient Interaction, Professional Correspondence, Stakeholder Management
Languages: English (Native), Spanish (Conversational)
OTHER
Certifications: HIPAA Training Certification (2020), Advanced EHR User (2019)
Professional Development: Attended 'Improving Patient Experience' Seminar (2021), Member of the American Association of Healthcare Administrative Management (AAHAM)
Awards: Employee of The Month (Cleveland Clinic, September 2022), MassGeneral Administrative Excellence Award (2017)
Volunteering: Healthcare Outreach Volunteer Coordinator - Local Community Center (2018-Present), Blood Drive Organizer - Cleveland Clinic (2022)
Place education correctly
For a unit secretary position, where your education rests on your resume can set the tone for your application. If you've recently completed a significant program like a medical office administration certificate, place your education section at the top. This shows employers your most recent training is relevant to the role and highlights your commitment to the industry.
If you have been in the workforce and your experience better showcases your abilities for a unit secretary role, list your experience first. Here, relevant experience includes tasks like managing patient records or appointment scheduling. Above all, keep in mind to lead with the information that best represents your qualifications for the job at hand.
Example #3
Unit Secretary
Resume Sample
Your Name
Unit Secretary
EXPERIENCE
Cedars-Sinai Medical Center March 2022 - Present
Unit Secretary
Revised the patient appointment system, boosting scheduling efficiency by 35% through deployment of advanced healthcare software
Enhanced record-keeping accuracy by 20% by implementing a robust data verification process
Reduced departmental backlog by 30% by optimizing workflow processes and leveraging task management tools
Decreased patient inquiries by 15% by providing detailed orientation and clear channel of communication
Introduced a remote work protocol which increased staff productivity by 25% during the pandemic
Resume Worded January 2019 - February 2022
Administrative Assistant
Developed a digital filing system, reducing paper use by 60% and retrieval time by 40%
Improved team collaboration by 20% through the introduction of project management software
Reduced office operational costs by 15% through efficient budget management and vendor negotiation
Stanford Health Care March 2016 - December 2018
Secretary
Enhanced patient scheduling process, reducing appointment overlap by 20% through the implementation of new software
Improved data security standards, reducing unauthorized access incidents by 30%
Managed front-desk operations, increasing patient satisfaction scores by 10% due to improved patient interactions
Coached.com July 2012 - February 2016
Clerical Worker
Streamlined office procedures, improving overall efficiency by 20% through the introduction of standardized processes
Redesigned office layout, reducing time spent locating files and documents by 15%
Optimized stock management, reducing waste and saving the office $5,000 annually
EDUCATION
Resume Worded Institute February 2022
Certified Medical Administrative Assistant (CMAA)
Acquired proficient knowledge in medical terminology, patient confidentiality, and healthcare documentation
Resume Worded Academic Center May 2015
Associate of Science in Health Administration
Specialized in healthcare systems management, Part-time
SKILLS
Medical Software: EPIC Systems, Medisoft, Cerner, McKesson, AdvancedMD, eClinicalWorks
Office Suite: Microsoft Office (Word, Excel, Powerpoint), Google Workspace, Oracle PeopleSoft
Communication: Medical transcription, Insurance verification, Appointment scheduling, Patient registration
Compliance: HIPAA regulations, Joint Commission standards, Health information privacy, Documentation management
OTHER
Certifications: Basic Life Support (BLS) Certified, HIPAA Compliance Certification
Professional Development: Participated in annual healthcare administration workshops (2016-2021)
Volunteering: Volunteer at Local Free Clinic, assisting in patient administration (2017-Present)
Organizations: Member of the American Association of Healthcare Administrative Management (AAHAM)
Highlight medical terminology knowledge
For a job as a unit secretary, make sure to include your familiarity with medical terminology. This skill is crucial for understanding and handling patient information and medical records.
Being proficient in medical software and electronic health records systems is also valuable. Mention any specific programs you have used, as this can set you apart from applicants unfamiliar with this technology.
Example #4
Junior Unit Secretary
Resume Sample
Your Name
Junior Unit Secretary
EXPERIENCE
Coached.com April 2021 - Present
Junior Unit Secretary
Reduced patient intake processing time by 15% by introducing a digital check-in system
Designed a new appointment scheduling layout, increasing accuracy and reducing double bookings by 20%
Assisted in implementing a secure document management system, reducing the loss of important files by 10%
Collaborated in a team project to upgrade EHR software, leading to a 25% improvement in data accessibility
Resume Worded June 2019 - March 2021
Medical Office Assistant
Aided in creating an efficient filing system, reducing misfiled records by 30%
Integrated online booking systems, improving patient convenience and increasing bookings by 15%
Processed billing and insurance documentation, decreasing billing errors by 20%
Johns Hopkins Medicine August 2018 - May 2019
Administrative Intern
Supported the administrative team in daily tasks, improving overall office efficiency by 10%
Conducted data entry tasks with a 98% accuracy rate, supporting critical patient data integrity
Assisted in the coordination of interdepartmental communication, enhancing response time by 15%
Cleveland Clinic June 2017 - July 2018
Administrative Intern
Performed clerical tasks, contributing to a 20% increase in departmental productivity
Designed a patient satisfaction survey, collecting valuable feedback and increasing patient satisfaction by 10%
Assisted in the preparation of reports, improving the accuracy and presentation of critical data
EDUCATION
Resume Worded University May 2019
Bachelor of Science in Health Administration
Cum Laude Honors
Relevant coursework: Medical Terminology, Health Information Systems
Resume Worded Academic Center April 2021
Certified Medical Administrative Assistant (CMAA)
Completed while working as a Junior Unit Secretary at Coached.com (Part-time)
SKILLS
Administrative Skills: Medical terminology, data entry, EHR/EMR systems, appointment scheduling, recordkeeping, insurance billing
Software Proficiency: MS Office Suite (Advanced), Google Workspace, HIPAA compliance software, health information management systems
Communications: Professional correspondence, interdepartmental coordination, patient communication, report preparation
Languages: English (Native), Spanish (Conversational)
OTHER
Continued Education: Advanced Course in Healthcare Administration (2020), Medical Coding Workshop (2019)
Professional Development: Member of the American Association of Healthcare Administrative Management (AAHAM)
Awards & Honors: Employee of the Month, Resume Worded (February 2021), Johns Hopkins Medicine Intern Excellence Award (2019)
Volunteering: Volunteer Health Administrative Support, Local Free Clinic (2022 - Present)
Ideal resume length
For unit secretary positions, keep your resume no more than one page. This is enough space to show your skills and experience without overwhelming the hiring manager. Highlight your most relevant tasks, like managing patient files and scheduling appointments. Focus on your ability to maintain organization and handle patient interactions.
Senior unit secretaries with vast experience can consider a two-page resume. If you choose a longer resume, make sure the first page captures the most critical skills and experiences. For instance, detail your expertise in medical software and healthcare administration early on. Remember, do not use small fonts or thin margins to fit more content. It is better to have a clearly presented one-page resume than to squeeze too much onto two pages.
Example #5
Senior Administrative Secretary
Resume Sample
Your Name
Senior Administrative Secretary
EXPERIENCE
Mayo Clinic January 2021 - Present
Senior Administrative Secretary
Orchestrated the overhaul of the patient intake system, resulting in a 40% reduction in processing time through the introduction of automation tools
Implemented an advanced data management system, improving data retrieval efficiency by 50%
Led a team of 5 administrative assistants, improving departmental coordination and output by 35%
Optimized resource allocation, reducing departmental operational costs by 25%
Conducted training sessions on new software tools, enhancing team productivity by 30%
Resume Worded February 2018 - December 2020
Administrative Secretary
Directed an office reorganization project, increasing workspace efficiency by 20%
Introduced a new patient follow-up protocol, improving patient retention by 15%
Enhanced data entry processes, reducing errors by 25% through meticulous procedure standardization
MassGeneral Hospital January 2015 - January 2018
Office Manager
Managed office operations, achieving a 20% increase in productivity by streamlining procedures
Implemented an inventory tracking system, reducing supply costs by 15% through better inventory management
Led a team of 4 administrative staff, improving communication and reducing delays by 30%
Coached.com March 2012 - December 2014
Senior Clerk
Designed a comprehensive filing system, improving document retrieval times by 50%
Coordinated effective office communication channels, achieving a 20% increase in staff collaboration
Oversaw the deployment of new software, reducing task completion time by 15%
EDUCATION
Resume Worded Institute June 2021
Certified Administrative Professional (CAP)
Focused on organizational communication, project management, and document preparation
Resume Worded University May 2017
Master of Business Administration (MBA)
Specialization in Healthcare Administration
Completed while working at MassGeneral Hospital (Part-time)
SKILLS
Office Software: Microsoft Office Suite (Expert), Google Workspace (Expert), Adobe Acrobat (Intermediate), Slack (Intermediate), Trello (Intermediate), Zoom (Expert)
Administrative Skills: Transcription (Advanced), Minutes Taking (Expert), Scheduling (Expert), Data Entry (Expert), Proofreading (Advanced), Travel Arrangements (Expert)
Healthcare Administration: Medical Terminology (Advanced), Healthcare Systems (Intermediate), Patient Scheduling (Advanced), HIPAA Compliance (Expert), Electronic Medical Records (EMR) Systems (Advanced), CPT Coding (Basic)
Languages: English (Native), Spanish (Conversational)
OTHER
Certifications: Project Management Professional (PMP) – Project Management Institute (2019), Notary Public (2020)
Continuous Learning: Advanced Excel Course – Resume Worded Academic Center (2022), Time Management Workshop (2021)
Awards: Employee of the Year – Mayo Clinic (2022), Administrative Excellence Award – MassGeneral Hospital (2016)
Professional Memberships: National Association of Administrative Professionals (NAAP), American College of Healthcare Executives (ACHE)
Emphasize communication skills
Strong communication skills are crucial for a unit secretary. Highlight any experience you have in interacting with patients, families, and healthcare staff. Include examples that show your ability to manage information effectively.
Organizational skills are equally important. Indicate any experience you have in scheduling, managing files, or coordinating appointments. These are key responsibilities in this role.
Example #6
Unit Secretary with Pediatric Specialization
Resume Sample
Your Name
Unit Secretary with Pediatric Specialization
EXPERIENCE
Children's Hospital of Philadelphia March 2022 - Present
Unit Secretary
Implemented a kid-friendly patient tracking system, reducing patient anxiety and improving process efficiency by 30%
Enhanced parent communication protocols using encrypted messaging, reducing miscommunications by 20%
Led a pediatric record digitization project, improving record-keeping accuracy by 35%
Improved appointment punctuality by 25% by designing a pediatric-focused scheduling system
Advanced staff training in pediatric care, increasing departmental proficiency by 30%
Resume Worded January 2020 - February 2022
Pediatric Administrative Secretary
Developed a child-friendly waiting area, increasing patient satisfaction scores by 20%
Optimized pediatric appointment reminders, reducing missed appointments by 15%
Organized pediatric care workshops, improving community engagement and knowledge by 25%
Boston Children's Hospital April 2016 - December 2019
Medical Secretary
Introduced electronic health records for pediatric patients, enhancing data retrieval speed by 40%
Reduced pediatric patient backlog by 15% by refining appointment scheduling protocols
Facilitated a 20% increase in follow-up appointment adherence through personalized reminder systems
Coached.com August 2013 - March 2016
Unit Clerk
Enhanced pediatric care coordination, reducing administrative errors by 25%
Implemented an efficient filing system for pediatric records, reducing retrieval times by 20%
Led a team to transition to a child-friendly EHR interface, improving user experience by 30%
EDUCATION
Resume Worded Institute February 2022
Certified Healthcare Administrative Professional
Part-time certification concurrent with pediatric administrative role
Resume Worded University May 2015
Bachelor of Science in Health Administration
Graduated cum laude
Relevant coursework in Pediatric Management and Healthcare Systems
SKILLS
Medical Software: EPIC Systems, Cerner, Medisoft, eClinicalWorks, AdvancedMD, Athenahealth
Administrative Tools: Microsoft Office Suite (Excel, Word, Outlook), Google Workspace, Medical Scheduling, HIPAA Compliance, EHR Management
Communication: Professional Writing, Medical Transcription, Effective Patient Communication, Interdepartmental Coordination, Billing Inquiries
Languages: English (Native), Spanish (Conversational)
OTHER
Certifications: Advanced Medical Terminology Course (2021), Basic Life Support (BLS) Certified (2020)
Professional Development: Pediatric Ward Efficiency Improvement Project Lead (2021), Member of the American Association of Healthcare Administrative Management (AAHAM)
Awards: Employee of the Month, Children's Hospital of Philadelphia (June 2022)
Volunteering: Volunteer Coordinator for 'Run for a Cause' pediatric health fundraiser (2019 - Present)
Beat the resume screeners
Applicant Tracking Systems (ATS) help hiring managers sort through resumes. To make sure your resume for a unit secretary position gets seen, you need to format it in a way that the ATS can read easily.
Here are some tips to help you:
- Use standard section headings like 'work experience' and 'education' to ensure the ATS recognizes them.
- Include keywords from the job description such as 'patient scheduling' and 'medical terminology' because these are likely what the ATS is scanning for.
Example #7
Aspiring Unit Secretary with Retail Experience
Resume Sample
Your Name
Aspiring Unit Secretary with Retail Experience
EXPERIENCE
Walmart March 2020 - Present
Customer Service Representative
Implemented a customer feedback system, increasing satisfaction scores by 20% and reducing complaint resolution time by 15%
Optimized checkout procedures, reducing average wait time by 25% through staff training and process improvements
Played a key role in inventory management, reducing stock discrepancies by 20% through meticulous record-keeping
Best Buy April 2017 - February 2020
Retail Sales Associate
Improved sales floor organization, increasing product accessibility and reducing time spent locating items by 30%
Enhanced customer engagement strategies, boosting satisfaction scores by 25%
Streamlined checkout processes through the introduction of new POS software, reducing wait times by 20%
Target January 2015 - March 2017
Store Clerk
Reduced inventory shrinkage by 15% through strict adherence to loss prevention protocols
Implemented a new shelving system, improving product visibility and boosting sales by 10%
Enhanced staff efficiency by 20% by reorganizing stockroom and sales floor layouts
CVS Pharmacy June 2012 - December 2014
Cashier
Introduced an efficient cash handling protocol, reducing errors by 25%
Improved customer checkout experience by reducing transaction times by 20% through training and efficiency improvements
Led a team project to redesign store layout, resulting in a 15% reduction in customer queries regarding product locations
EDUCATION
Resume Worded Institute June 2022
Certified Medical Administrative Assistant (CMAA)
Completed 6-month intensive certification program
GPA: 3.8/4.0 - Top 15% of class
Resume Worded University May 2020
Associate of Science in Health Sciences
Emphasis on healthcare administration and patient care coordination
Part-time studies while working retail positions
SKILLS
Administrative Skills: Medical Terminology, HIPAA Compliance, Patient Scheduling, Medical Billing, Charting, Electronic Health Records (EHR) Software
Computer Literacy: MS Office Suite (Word, Excel, PowerPoint), Data Entry, Typing Speed: 60 WPM, Healthcare Management Systems
Communication & Customer Service: Interpersonal Skills, Telephone Etiquette, Issue Resolution, Customer Inquiries, Retail Sales
Languages: English (Native), Spanish (Conversational)
OTHER
Certifications: First Aid & CPR Certified (American Red Cross, 2021), ICD-10 Coding Basics (AHIMA, 2022)
Professional Development: Attended 'Excellence in Patient Service' workshop (2021), 'The Art of Communication in Healthcare' seminar (2022)
Volunteering: Volunteer Coordinator, Local Health Fair (annually since 2019), Blood Drive Assistant (monthly since 2020)
Interests: Member of the National Association of Health Unit Coordinators (NAHUC), Active participant in healthcare forums and webinars
Customizing your resume
Make your resume fit the job. Show that you have the skills this role needs. Write about your past work in a way that shows you're a good fit for a unit secretary. Use words from the job ad.
- Know the software used in healthcare settings? Include this. Use phrases like
experienced with patient management software . - If you have led small projects or groups, show it. Say
coordinated volunteer staff during hospital events . - When changing careers, link your past work to the tasks of a unit secretary. Mention
managed complex schedules if you have done this before.
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