Highlight your customer service skills by listing specific experiences where you improved customer satisfaction. This is very important in the hospitality industry.

Mention any experience with handling customer complaints or managing reservations. This will show you understand the industry's needs.

Add any relevant certifications you have completed, like food safety or hospitality management courses. These can set you apart from other candidates.

Include any training you have received in languages or specific software used in the industry. This is a plus for hospitality roles.

When you apply for hospitality roles, you need to show you understand the business and can provide top service. Tailoring your resume helps you look like the best fit for the job. Start by sharing your relevant experience and skills. Make sure these details match what the job ad asks for.

• List customer service skills you've used to make guests happy, like conflict resolution or tailored guest experiences.
• Show how you've helped at past jobs. Share times when you've increased efficiency or sales. Use numbers to explain, like 'boosted room sales by 20%'.
• If you're new to hospitality but have worked in service or retail, talk about those skills. Mention how you've managed time or handled cash, which are good skills for hospitality too.

When you build your resume, focus on the skills that show you can excel in hospitality. You should tailor your resume to the job you want, so not all skills listed here will apply to every role. Here's a list to help you start:

• Customer service
• Reservation systems
• Point of sale (POS) software
• Food safety
• Bilingual or multilingual
• Inventory management
• Housekeeping standards
• Event coordination
• Restaurant management
• Hotel operations

Include these skills in a dedicated section for the reader to easily see. This is also good for Applicant Tracking Systems (ATS) which scan your resume for key terms related to the job. Remember, you don't need every skill listed. Choose those that match your strengths and the job description.

Your experience with specific reservation systems or POS software is very valuable and should be highlighted. If you have a strong knowledge of food safety and housekeeping standards, these are also great to include, as they are critical in maintaining the industry's service quality. Lastly, if you can speak more than one language, make sure to mention your bilingual or multilingual abilities, as they are a strong asset in this global industry.

When you apply for jobs in hospitality, showing your growth in leadership roles can set you apart. Think about the times you took charge or moved up in your position.

• Include titles like 'team leader' or 'shift supervisor' if you've held these roles. List the number of people you managed, if applicable.
• For promotions, note your job titles in order, showing the progression. For example, 'Started as a server, promoted to shift lead, now a restaurant manager.'

Even if you're unsure, small acts of leadership count. Did you train new staff? Did you manage a busy shift? These show your ability to lead. Use clear, simple examples:

• 'Trained 5 new waitstaff within the first month of being promoted to team leader.'
• 'Managed reservations and guest services during peak seasons, ensuring high satisfaction.'

When crafting your resume, showing your impact with numbers can make a strong impression. In hospitality, specific metrics can highlight your achievements and efficiency. Think about your daily tasks and how they benefited your employer.

Consider these areas:

• Customer satisfaction scores - Have you received ratings or feedback that can be quantified? Use percentage increases in satisfaction scores to show your commitment to service excellence.
• Efficiency improvements - Did you implement a new process that saved time? Mention time saved, like reducing check-in procedures by 5 minutes per guest, which can demonstrate your ability to enhance operations.
• Revenue growth - If you had a role in sales or promotions, specify any increase in sales or event bookings under your management. For example, 'Boosted restaurant revenue by 20% through a targeted upselling strategy.'
• Cost reduction - Did you help cut down on waste or negotiate with suppliers? Indicate any cost savings in dollar amounts or percentage reductions.

Even if you're unsure about exact numbers, estimating is better than not including them at all. Think about the scale of your work environment and the impact of your contributions. If you managed a team, include team size to show leadership scope. Remember, these figures help create a picture of your effectiveness in a hospitality role.